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1.7 overall
CALLS SENT DIRECTLY TO VOICE MAIL
By BRIAN TRUBISKY, posted: May 06The good: FREE INCOMING CALLS IS A GREAT IDEA
The bad: TOO BAD THE MAJORITY OF MY CALLS DO NOT RING ME BUT GO DIRECTLY TO MY VOICE MAIL. TO RECIEVE MY VOICE MAIL I HAVE TO USE MY MINUITES WHICH MAKE MY INCOMING CALLS NO LONGER FREE!!!
Summary: WHY AM I PAYING FOR A PLAN THAT DOES NOT PROVIDE THE SERVICES I WAS PROMISED?
Service Quality
1/5
Customer Service
2/5
Overall Value
2/5
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- 1 people found this review helpful
1.0 overall
NEXTEL CUSTOMER SERVICE TERRIBLE
By AL SHOPP, posted: Aug 05The good: DIRECT CONNECT PERIOD!!!!!!!!!!!!!!
The bad: OF ALL THE CELL PHONE COMPANIES I HAVE DEALTH WITH, NEXTEL HAS THE WORST CUSTOMER SERVICE, I THOUGHT CINGULAR WAS BAD, I HOPE WHEN SPRINT TAKES OVER IT GETS BETTER.
Summary: AVOID NEXTEL IF YOU CAN, I SEE ALLTEL IS ATTEMPING TO GET INTO THE DIRECT CONNECT BUISNESS, I CERTAINLY HOPE SOMEONE WITH BETTER CUSTOMER SERVICE, GETS INTO THE DIRECT CONNECT BUISNESS.
Service Quality
1/5
Customer Service
1/5
Overall Value
1/5
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- 1 people found this review helpful
1.7 overall
My Nextel Ordeal
By Dolores Splane, posted: Jul 05The good: The service was good
The bad: Service center 30 miles away. They did not have a replacement phone for me and I was without phone service during the swap of phones. The phone was less than a year old, the replacement phone was refurbished and cost me $30.00 after all the aggravation I ensued. They tried to charge me $35.00 dollars; eventhough, the website said $30.00. The website also said 1 hour turnaround time for replacement of phones, After an unpleasant telephone encounter with them, they changed the price to $30,00.
Summary: I would not recommend Nextel to anyone; for a matter of fact, I would highly discourage anyone from contracting with Nextel.
Service Quality
3/5
Customer Service
1/5
Overall Value
1/5
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- 1 people found this review helpful
1.3 overall
DISGUSTED !
By Joyce Warren, posted: Jun 05The good: The radio portion of the phone when you have the service to use it!
The bad: I have had three company owned stores in the Orlando area tell me the reason why our service is so bad is because the growth in the area is moving to fast. Thats not my problem! By God they want thier money at the end of every month but will not fix the problem. As far as having your phone for emergencys HA HA HA. During the Hurricanes last year The service was completely gone for days even before the hurricanes hit! BUT, Orange county officals who also have nextels had complete service......:(
Summary: Going with Nextel is like a permenant Verizon commercial.

CAN YOU HEAR ME NOW ? ? ?
Service Quality
1/5
Customer Service
2/5
Overall Value
1/5
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- 1 people found this review helpful
1.0 overall
Beware!!! Avoid at all cost!!!!
By Steve , posted: Apr 05The good: At This time, NONE!
The bad: dropped calls constantly, voice mail not recieved for hours or days after caller leaves message. NO customer service!
Summary: Stay away, not worth the agrivation of poor quality service and company management.
Customer Service
1/5
Overall Value
1/5
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- 1 people found this review helpful