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NTelos Reviews See All NTelos News

Company Overview: NTELOS Wireless is a regional cellular provider in the mid-Atlantic region. The company is part of Ntelos, who also operates landline telecom services in Virginia and West Virginia. Ntelos was originally founded in 1897, and Ntelos Wireless began operations in Virginia in 1997. Ntelos also has a wholesale strategic alliance with Sprint Nextel.

Network Benefits: All-digital network provides voice and data services including BREW online applications.

Special Plan Features: Free incoming text messaging; Family plans offer up to four additional lines for flat fee; Prepaid plans available.

Unique Features: Roadside assistance option provides emergency automotive services (towing, jump start, etc.) to subscribers; 411 Plus offers enhanced directory assistance services

Pros: Excellent regional and competitive national monthly plan rates; Ntelos offers home and business phone and Internet services as well as local dealer service centers in regional service area.

Cons: Limited number of handsets available; Service centers only in Mid-Atlantic region.

Technology Used: CDMA.

Coverage: Nationwide. Regional plans cover Virginia, West Virginia, and portions of Ohio, Kentucky, and North Carolina.

Customer Service: See Consumer Reviews

Show me:

Average user reviews

 

Based on 54 Reviews

Overall
2.6
Service Quality
2.55
Customer Service
2.7
Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Terrible

Posted on: October 18th, 2013 by Joe Schnellmann

If you love paying 120 a month and 350 to get out of contract and losing calls wherever you go as well as having a totally unreliable data experience choose NTELOS. Their so awesome. NO REALLY. Believe me it's worth saving that $10 a month..

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Terrible

Posted on: September 25th, 2013 by Jaysen Sorrell

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

There's only one good thing about nTelos...

Posted on: September 15th, 2013 by Sheila Edmonds

Unlimited data, text, etc... is the ONLY good thing about nTelos, but you're lucky if you can even use it. We were told we would have 3G service, but instead got 1X (wtf!!!) for just about the entire 2 years of the contract. Just recently we started seeing 3G and the contract is over in 2 months. Cannot wait! Our phones shut off in the middle of placing a call, and we have daily dropped calls. The connection speed sucks! Went to a concert around DC and had absolutely no service bars. Asked nTelos about that when we returned to Virginia and was told they didn't have coverage in that area. WHO wouldn't have coverage around the DC area?????? Definitely going to another provider the very day my contract expires. Never going back to nTelos!!!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

GOD HELP YOU IF YOUR PHONE BREAKS

Posted on: September 2nd, 2013 by Laura Hager

Ntelos may seem like a good deal unless something happens to your phone. My sons phone broke 4 months into the contract. Ntelos would not simply sell me another phone for him, but said I would have to pay $350. to terminate his existing phone and full retail price ($699) for a replacement phone. They suggested I find a used phone on ebay and have the number ported to the new phone for $15. I bought 4 Ntelos phones on Ebay, all claiming clean esn, including one new in box phone that was never activated, and was not able to use any of them according to Ntelos. I have now been paying for a phone plan for over a year on a phone that does not exist. Because my son travels we have also had to purchase a go phone and pay for that. I have tried numerous times to work something out with them, or cancel my service altogether (THAT WILL COST ME $700). I can't wait for my contract to be up and be done with Ntelos. Horrible customer service, and their coverage area sucks.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

nothing good.

Posted on: May 12th, 2013 by Tempie Markham

Have been with them 11 or 12 years. At one time they were above average in price and service. Now...they are lower than 1 on the scale. I was sent to three different stores...all referred me to yet another store. I have paid for incurance and it was less than useless. Need a phone...immediately, and had to gi with a 2 year contract. They forgot to mention BREW is ening this month and the 'ringtone service only is for smart phones. (I don't have one). They forgot to mention I can only order cases and screen shield online...from someone else, since they only carry it for smart phones. Now way to contact online. Now way to call and get anything more than script readers, and instore staff are less than informed, rude, and just plain lazy, unless you are personal acquaintance. NEVER NEVER will I get another thing from nTelos. And as soon as humanly possible will go to another provider.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

NTELOS?FRAWG SUCKS!

Posted on: January 27th, 2013 by Stephen Hancock

Phone encountered a firmware problem that ntelos said was my fault and could not be fixed so they would not repair......insurance offered a year old refurbished phone that was not an equal to the old phone and a new phone was $399.00. The Ntelos agent at the corporate store said the correct firmware could be put back on the old phone for $40.00...my cost So after 4 years of faithfully paying my bill Ntelos/Frawg saw no wisdom to doing a simply flash that could be performed in 5 mins at the mall kiosk to keep my business. SOLUTION: My Verizon Razar Maxx purchased at Sam's Club for 69.99 are are getting along fine on a shared plan with my girlfriend for $50.00 a month. PS Coverage is VASTLY superior......party on FRAWG

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Horrible!~!!

Posted on: October 9th, 2012 by Anonymous

Had not had a problem until recently but because of a holiday my payment was one day late they cut off my phone service. As most people do we pay our bills online. Sat. we paid all of our upcoming bills on time and because of a holiday and a weekend our payment was one day late. When I called to find out what was going on I was met with rude customer service. Who just tried to get more money out of me. When we had already paid the bill. Discussed with the treatment especially when we have never been late with a payment! As soon as I find another carrier we will be switching. DONE WITH NTELOS. Please do not use this company!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Hope that you do not have a problem

Posted on: April 29th, 2012 by Dwight Peck

With NTelos for 3 months when my Smartphone had a SOFTWARE Issue. 5 April they mailed the phone too about 10 days to get to the service center, and it is still there. 24 days and counting. Oh I pay for a smart phone and the loner is a old cell phone, lost all of my contacts, Before I had a phone issue Ntelos was all 5's but now that I have had a problem and still waiting more then 24 days for my phone they are WORTHLESS ALL ONES (1)s

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
4
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

Love it!

Posted on: July 4th, 2011 by Anonymous

The good: Unlimited minutes, text and web! Payment machines for quick bill payment. Great customer service.The bad: Nationwide isn't always consistentSummary: Ntelos Frawg has lowered their rates recently to unlimited everything nationwide (for most part) for 45.00 a month. This rate is more competitive to straight talk and boost and offers just as much. Really enjoy my services with them.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Love Ntelos

Posted on: April 3rd, 2011 by Wayne Shaw

The good: They have stood by everything they told meThe bad: NoneSummary: At first got blackberry storm phone sucks went to store got the HTC Desire for no out of pocket cost since i Was still in the 60 day window. The Desire is best phone on market, period. I am a truck driver and use all ove rcountry with no service problems . I would recommend Ntelos to anyone that is smart enough to do your homework and compare there plans to any othe plan out there . Mu fiance has the Motorola Milestone and love s it also.

This review is the subjective opinion of the user and not of PhoneDog.com

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