More NTelos reviews and ratings
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- 1.0 overall
NTELOS?FRAWG SUCKS!By Stephen Hancock, posted: Jan 13Phone encountered a firmware problem that ntelos said was my fault and could not be fixed so they would not repair......insurance offered a year old refurbished phone that was not an equal to the old phone and a new phone was $399.00. The Ntelos agent at the corporate store said the correct firmware could be put back on the old phone for $40.00...my cost So after 4 years of faithfully paying my bill Ntelos/Frawg saw no wisdom to doing a simply flash that could be performed in 5 mins at the mall kiosk to keep my business. SOLUTION: My Verizon Razar Maxx purchased at Sam's Club for 69.99 are are getting along fine on a shared plan with my girlfriend for $50.00 a month. PS Coverage is VASTLY superior......party on FRAWG
- 1.0 overall
Horrible!~!!By infonow, posted: Oct 12Had not had a problem until recently but because of a holiday my payment was one day late they cut off my phone service. As most people do we pay our bills online. Sat. we paid all of our upcoming bills on time and because of a holiday and a weekend our payment was one day late. When I called to find out what was going on I was met with rude customer service. Who just tried to get more money out of me. When we had already paid the bill. Discussed with the treatment especially when we have never been late with a payment! As soon as I find another carrier we will be switching. DONE WITH NTELOS. Please do not use this company!
- 1.0 overall
Hope that you do not have a problemBy Dwight Peck, posted: Apr 12With NTelos for 3 months when my Smartphone had a SOFTWARE Issue. 5 April they mailed the phone too about 10 days to get to the service center, and it is still there. 24 days and counting. Oh I pay for a smart phone and the loner is a old cell phone, lost all of my contacts, Before I had a phone issue Ntelos was all 5's but now that I have had a problem and still waiting more then 24 days for my phone they are WORTHLESS ALL ONES (1)s
- 3.7 overall
Love it!By Jay Simmons, posted: Jul 11The good: Unlimited minutes, text and web! Payment machines for quick bill payment. Great customer service.The bad: Nationwide isn't always consistentSummary: Ntelos Frawg has lowered their rates recently to unlimited everything nationwide (for most part) for 45.00 a month. This rate is more competitive to straight talk and boost and offers just as much. Really enjoy my services with them.
- 5.0 overall
Love NtelosBy Wayne Shaw, posted: Apr 11The good: They have stood by everything they told meThe bad: NoneSummary: At first got blackberry storm phone sucks went to store got the HTC Desire for no out of pocket cost since i Was still in the 60 day window. The Desire is best phone on market, period. I am a truck driver and use all ove rcountry with no service problems . I would recommend Ntelos to anyone that is smart enough to do your homework and compare there plans to any othe plan out there . Mu fiance has the Motorola Milestone and love s it also.
- 1.0 overall
Bad service and reception (don't waste money)By veena Sharma, posted: Mar 11The good: CheapThe bad: No reception, call drops, poor customer service,text messages don't go through either, bad overall quality. Rude customer service, not helping with the issues. Want penalty even idf they are unable to resolve issuesSummary: I complained about no reception at my house and they told me "sorry" can't do anything. You have to keep the service until the contract is over. They told me that it can't be resolved. I am stuck with the service and paying for the phones I can't even use. Went to the Ntelos after getting the phone and was told to wait until all the leaves from the trees are gone to get better service.
- 5.0 overall
Dont Wait GET IT NOW Best Service 5/5By preston surface, posted: Jun 10The good: My family and I have had nTelos for about 13 years and have always had good luck. We had them when they were called INTelos wich was long ago. You get service just about anywhere. The costumer service is in the united states so your not talking to some weirdo. The people at the store are very polite and caring. Handset insurance is decent 4/5. Now to the prices 5/5! The bad: Phone selection is not the best and the Andriod phones available are not the best aka: The HTC hero or the Zero as I call it. If you have a contract and during it you get a better phone they make you pay $16 to swap for the new one.Summary: Overall I would recommend nTelos to anyone due to the nation wide coverage. I got coverage in parts of Cancun and Paris. So that tells you somthing.
- 5.0 overall
Great Phone and Customer Service, just not mainstream enoughBy Kevin smily, posted: Jun 10The good: Ntelos has great coverage in northwestern va where i live and basically everywhere in va and NC...
i even get service at my friends house where he cant get service with at&tThe bad: Out in wva on vacation... my friend with at&t got service, but i didnt... also, it isnt really a supported carrier to say, vote on american idol, or get facebook mobile on a non smartphone...Summary: Overall Ntelos has good coverage and great prices and deals... they are getting better phones over time... CDMA tech. is steadily going out of date though.. and companies like at&t are the way to go.
- 4.7 overall
NtelosBy Janet Roach, posted: Feb 10I have been with Ntelos since 2003 and I haven't had any problems with them.
- 2.0 overall
Just say noBy aaron rice, posted: Jan 10The good: low cost, friendly costumer service reps...not much moreThe bad: almost everythingSummary: My family and i have been with ntelos for five years and we have had nothing but problems. I have had many problems with my phones and nothing is ever done. I currently have a blackberry curve that i have had nothing but problems out of. I am a little over one year into my contract so i am out of warranty, and now they could care less if my phone is fixed or not. i called in today to try to get a problem resolved and by the time i was done i had been one the phone for fourty minutes and all they got accomplished was making me lose everything on my phone, telling me that my phone could not be fixed, and telling me that my only options were to A: do an insurance claim ($100) B: buy a new phone at retail price (well over $400) or C: deal with it (priceless). So after five years of service they will not work with me or try to help me at all. Thank you Ntelos, thank you.