Another round of NTelos reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.0 overall
Horrible Customer ServiceBy Joanna Adler, posted: Apr 08The good: ?The bad: Rude - and perhaps illegal activitySummary: I own a mail and parcel store (think Mail Boxes Etc but independent) and someone just called me from Ntelos wanting information on a boxholder. I was polite as could be and explained that it is illegal to give out info on customers. The person was sarcastic and rude and obviously doesn't care about the law. I certainly wouldn't want to do business with this company.
- 1.0 overall
Lose your phoneBy joe , posted: Mar 08The good: noneThe bad: I lost my phone and the person who found it used it to download 150.00 dollars worth of stuff. You would think that that after you had been with a company for two years and never used brew to downloaded anything they would know it was not you doing it. I called and turned off my phone 24 hours ater i lost it and they still want me to pay!Summary: Ntelos sucks and just like every other company nowdays their customer service sucks!!!!!
- 4.3 overall
Response to: Can't stop lying.By John Q, posted: Dec 07The good: Just about everything.The bad: Upgrade PolicySummary: I'm an Ntelos employee and I do agree there are pro's and con's with the company, but you're complaining about coverage in a rural area. The only thing in Blacksburg is a college and it's covered. The tree's and wildlife don't need coverage. Everytime you hear someone complain about coverage, it's in the same darn spots every other company doesn't cover and no body lives there, but the person that's complaining.
- 4.0 overall
Nationwide roaming plan rocks!By s penick, posted: Nov 07The good: I LOVE Ntelos nationwide roaming plan, even though I stay in my area a lot. My phone gets a signal from the closest tower, and my reception rocks! In the underwater tunnel, out in the boondocks, wherever I go!The bad: Not as cheap as the regular Ntelos plan, but worth the difference.Summary: Can you hear me now? YES! - Okay, not in Home Depot, but the reception on the no roaming plan is amazing.
- 4.3 overall
PREPAID NTELOSBy SHANTEL Gurley, posted: Nov 07The good: Consistent bill each month and talk all you wantThe bad: sometimes your calls drop all too often, and if you go to ntelos store to pay your bill...you'll be there for 4everSummary: I have the unlimited pre-paid plan where I get unlimited calls (whenever)! This is good for someone whos constantly on the go or who talks alot. I love that my bill is the same every month...$80 thanks! and yes that includes text msgs. The only thing someone may have issues with is you have to have extra money on your account to get ringtones etc...but it is a pre-paid phone so that makes sense. When I first got my phone I dropped alot of calls and I hated it...but everthing is good now. My main complaint is going in the store to pay my bill!! They are always pack and you have to sign a sign-in sheet. They do not have a bill pay machine like other carriers. Time to upgrade!!!
- 3.3 overall
Text messaging is no longer free incoming or outgoingBy Edward Harris , posted: Nov 07The good: The cheapest unlimited service of any carrier. Some other carriers don't even offer unlimited service.The bad: They nickel and dime you for things that used to be free. Like the incoming text messages. 1st minute of an incoming call free. And other services all gone.Summary: I live in the city of Richmond and I get good service 95% of the time. I've been a customer for about 10 years and the company is taking away more and more of the services from it's customers that have been loyal for years. They never (hardly ever) advise or alert you to a change that is to your benefit. It is your responsibility to ask about new services or changes. The $.01, $.99 or $20 phone deal is only for new customers. Too bad if you're already a customer and a better deal on a phone comes along. If you want the better phone or deal, you have to sign a new longer contract. Most likely a 2 year deal or pay the outrageously high prices they and other carriers charge for the phones. If you really want or need the new phone those are your chooses. Their people on the phones are very nice and try to help you. I know they can only do what the company allows them too. When the company 1st started providing service, they were the best around. Even though the service area was limited. But as they started getting bigger the service started becoming less customer friendly. But what is new about that, that's the way business is done in America. Get bigger, charge more and give less service. The American way.
- 1.3 overall
Can't stop lying, no coverage at homeBy Edgar Howard, posted: Aug 07The good: When I travel Ntelos is fine. Their rates are a little lower, but you get what you pay for. Some of these reviews must have been written by N. employees paid to do it. The bad: No coverage where I live. But worst, after six months, they have lied the whole time about why. I'm a telco engineer so I know exactly why I don't have coverage. They won't spend the money to handle the call traffic in rural areas although they get tax $$$ to support rural areas. Never trust a liar. Summary: They don't use paper contracts so you never know what you are entitled to. I'm not sure this is legal. If I could get service (911) at home I might stay with them. But w/o service at home I have to find someone else.
- 4.0 overall
GOOD SERVICEBy J BL, posted: May 07The good: Cheapest Plans availabe, Phone selection good, customer serviceThe bad: only decent receptionSummary: I switched to this company from U.S. Cellular. Ntelos has way better plans, and cheaper than any other company in the area. I get about the same service, maybe 1 bar less. Couple dropped calls more (get them with any provider in the area). Customer service is great
- 1.0 overall
Wish I hadn't changed.By Edward Biser, posted: Mar 07The good: Neat phoneThe bad: Poor receptionSummary: Coverage is not nearly as good as my previous carrier. Nearly all the places I use a cell phone it doesn't work. I have enough signal to not have a "no signal" but not enough to make a call. Certaintly not "World Class Service". And of course I pay the same as those that do have service.
- 5.0 overall
Awesome customer service and coverageBy Amy Gibson, posted: Jan 07Everytime i call into NTelos customer service I am treated like a brand new customer. I love the one-on-one that i get with the company. I have been with several other companies and no other can compare. I love the unlimited minutes and text messaging that I cant get anywhere else. Highly recommend to all!