Another round of NTelos reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.0 overall
Sucks like a HooverBy Melissa Adkins, posted: Mar 09The good: Their crappy phone selections make ideal paper weights. Customer service reps sometimes take their feet down from a counter to ask you "yeah, what do you want?" I can sometimes hold a conversation without getting a dropped call (as long as I'm inside one of their stores or on the very top of a mountain next to a tower)The bad: ntelos has never been a good provider of cellphone service for me. I was lured into a two year contract by a slick sales person who immediately became rude as soon as the contract was signed. Nearly every experience I've had since has reinforced my VERY bad impression of the company. I've had no luck with tech support, sales, internet, or any other aspect of the company (including billing) The one nice person I spoke with one time now works for a competitor.Summary: Look elsewhere! Don't invest your hard earned dollars on a company that not only will not appreciate you as a customer, they actually make you feel as if they resent you. If you like hitting your head against a wall or smashing your thumb with a hammer, by all means sign up for a two year root cannal like i did!
- 1.0 overall
t-e-r-r-i-b-l-eBy Donna Hernandez, posted: Feb 09The good: Cheap.The bad: Dropped calls, ok phones, and a team of customer service reps that take 3 days to call you backSummary: We have a business account with NTelos that was set up before I began working for my company. All of our business is local in the Hampton Roads area...and let me tell you, the reception is awful! I get at least 3-4 dropped calls per day and I'm sitting in my office in Norfolk! I have to constantly move my phone from one side of my desk to the other to receive missed calls...it's just random; sometimes it works and sometimes it doesn't. If you are a business considering NTelos, test out their phones first in your area. I am calling to cancel soon
- 4.0 overall
NTelosBy Melanie Lewis, posted: Jan 09The good: Good coverage, fair price, no customer service problemsThe bad: None so far except maybe that we have to wait for bigger companies to release rights to newer phones.Summary: I am sorry that so many have had problems with NTelos. I have the exact opposite experience. I switched to NTelos about 5 years ago and LOVE the service. I am even more excited with this company after our local news station did an unbiased review of the various service providers in our area. NTelos came out on top for having the best reception, fewest dropped calls and lowest price.
I had been with ATT who was bought out by Suncom. Once the buy out was announced, I called ATT and asked them if I was unhappy with the service, could I drop the plan. I was told yes. Once the buyout was complete and ATT was Suncom, my service with them suffered. Dropped calls were common and the price increased. I called to cancel my service and was told that I would have to pay $200 to get out of my contract. I kept ATT until the contract was finished and then switched to NTelos. I am a teacher that travels between several different schools in a rural area. I have NEVER had a problem getting reception with NTelos except on a new bypass, and that was fixed later.
Too, once my children ran my bill over by about $150 with texting. I called NTelos who granted me grace and removed the charges. I upgraded my service to include texting as I learned that teens would rather text than talk.
A colleague of mine recently purchased an IPhone. He was trying to convince me that I would love an IPhone. Maybe so but if I have to leave NTelos to ATT to get an IPhone, forget it! Thank you, NTelos, for a great service.
- 5.0 overall
NTelos is the BEST!!By Cheryl K, posted: Jan 09The good: Everything from affordable monthly plans to customer service (in stores & by phone).The bad: Only cons are the rude, ignorant & dishonest insurance company & reps they now contract with -which is NOT an Ntelos company - PLEASE find another Insurance Co for us to deal with!! Also, Motorola phones are garbage & their customer service is non-existent - 2 emails & NO response.
Summary: I have been with Ntelos since they came into my area as Primeco. I have never had ANY problem with receiving signals or dropped calls. In fact, I have had service in areas, like Cape Hatteras when my friends, who had AT&T, Sprint, etc did not. Any issues with signals usually reflects on the type of phone you have, & if its Motorola, forget it!! or that its so rural that no one else can get a decent signal on ANY network. Customer Service has always been outstanding. They're friendly, helpful & knowledgeable. Tech support has helped me resolve a couple issues over the years, & are awesome. I even had a Rep do a 3-way call with me & the Ins Co to help resolve an issue, but unfortunately it did not work as the Ins Co emoploys rude & ignorant people who have NO interest in helping a customer once they have your money. When I started texting more than usual, they called me, & got me on a plan, that not only would save me money in the future, but prorated it for that month & saved me about $50. And people, just because you may have had 1 bad rep or experience, which is hard to imagine with this co., that's gonna happen with ANY company eventually - so be reasonable.
- 1.0 overall
Tech Support is IgnorantBy Gilkey Milkey, posted: Nov 08The good: I get their signal at my houseThe bad: Everything else about nTelos is bad.Summary: I have the Blackberry 8830 phone. According to Blackberry, the phone can work as a tethered modem. nTelos tried to tell me that it would not work that way. I informed them otherwise. Then they gave up and just told me that me that my question is outside their training.... WHAt??!!!
- 4.0 overall
nTelos is better than ATTBy John Kong, posted: Nov 08The good: Low cost, real live customer service reps (short wait times)The bad: Too few stores & lack of phone selection --> maybe a merger with another mobile company (ie Sprint) Summary: I switched to nTelos July 2008 and have not had any problems with the cellular provider at all. I did, however, have problem with my HTC Touch. It had a tendency to freeze up on me, so nTelos just sent me another. I enjoy their low cost smart phone plans (my bill is $82.09/mon). I shopped around. Other carriers had their smart phone plans starting at $79.99!! All in all, aside from the lack of phone selection, I enjoy nTelos service.
- 1.3 overall
Drop Calls are normalBy M V, posted: Oct 08The good: Low pricesThe bad: EVERYTHINGSummary: Ntelos is one of the worst cell phone compaines ever. Dropped calls seem to be normal in there eyes, and being in roam at your home is also. I would advise anyone that is looking for a cell phone to not look at how cheap they are but the quality of service you get very little.
- 5.0 overall
nTelosBy NA NA, posted: Aug 08The good: Very low prices, no hidden costs, small company with very reliable customer service.The bad: company is small.Summary: I have nTelos, and I think that the service is awesome. I have Uscellular also, and I have found that I have service in ALL the same places that I do with my US phone. nTelos is having a hard time getting these newer phones, bc the companies are not worried about selling 2000 phones to a small company, when they can turn around and sell Verizon 200,000. You do not want these small cell phone companies to go out of business...by doing this you are FORCED to pay Verizon prices, which most people cannot afford. nTelos offers unlimited plans as low as $50/month...where else can you find that? If you are not happy...go pay $60 somewhere else.
- 1.0 overall
Ntelos is NOT awesomeBy Emily Miller, posted: Jun 08The good: I can not even think of anyThe bad: everything about NtelosSummary: NTELOS NEEDS TO COME OUT WITH NEWER AND BETTER PHONES!!! That MIGHT help, doubtfull.. Ntelos just has crappy phones and the good phones they do have, take forever to get. DO YOURSELF A FAVOR NTELOS, SELL YOUR COMPANY TO VERIZON!
- 1.0 overall
NTELOS StinksBy HATER OF NTELOS, posted: Jun 08The good: I have a friend who works there. The bad: THEY ARE.Summary: I have been with Ntelos since 2000. Since renewing my contract in December, my new phone has had problems. Even when I based a phone based on overall ratings and not the pretty factor. In the last month and give or take a few weeks, I have cussed more people for the lack of consideration in a contract, which is POSTPAY, and I am sure the smart people using this option have no idea. They provided me with 4 (that is correct) loaner phones over the span of about 3 weeks, which all were not fully functional, denied me a new phone, offered me a brand new "used" phone, and would not even let me purchase another phone at a "contract" or lesser cost. And all of this on top of running around to 3 different locations in my area (spending too much money on gas) about every other day.
I would advise anyone who is looking to check your options and even consider pre-paid or pay as you go plans. At least with those choices, you can back out when you want. I suggest those who have had problems contact the Better Business Bureau.