Yet some more NTelos reviews and ratings
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- 3.3 overall
Text messaging is no longer free incoming or outgoingBy Edward Harris , posted: Nov 07The good: The cheapest unlimited service of any carrier. Some other carriers don't even offer unlimited service.The bad: They nickel and dime you for things that used to be free. Like the incoming text messages. 1st minute of an incoming call free. And other services all gone.Summary: I live in the city of Richmond and I get good service 95% of the time. I've been a customer for about 10 years and the company is taking away more and more of the services from it's customers that have been loyal for years. They never (hardly ever) advise or alert you to a change that is to your benefit. It is your responsibility to ask about new services or changes. The $.01, $.99 or $20 phone deal is only for new customers. Too bad if you're already a customer and a better deal on a phone comes along. If you want the better phone or deal, you have to sign a new longer contract. Most likely a 2 year deal or pay the outrageously high prices they and other carriers charge for the phones. If you really want or need the new phone those are your chooses. Their people on the phones are very nice and try to help you. I know they can only do what the company allows them too. When the company 1st started providing service, they were the best around. Even though the service area was limited. But as they started getting bigger the service started becoming less customer friendly. But what is new about that, that's the way business is done in America. Get bigger, charge more and give less service. The American way.
- 1.3 overall
Can't stop lying, no coverage at homeBy Edgar Howard, posted: Aug 07The good: When I travel Ntelos is fine. Their rates are a little lower, but you get what you pay for. Some of these reviews must have been written by N. employees paid to do it. The bad: No coverage where I live. But worst, after six months, they have lied the whole time about why. I'm a telco engineer so I know exactly why I don't have coverage. They won't spend the money to handle the call traffic in rural areas although they get tax $$$ to support rural areas. Never trust a liar. Summary: They don't use paper contracts so you never know what you are entitled to. I'm not sure this is legal. If I could get service (911) at home I might stay with them. But w/o service at home I have to find someone else.
- 4.0 overall
GOOD SERVICEBy J BL, posted: May 07The good: Cheapest Plans availabe, Phone selection good, customer serviceThe bad: only decent receptionSummary: I switched to this company from U.S. Cellular. Ntelos has way better plans, and cheaper than any other company in the area. I get about the same service, maybe 1 bar less. Couple dropped calls more (get them with any provider in the area). Customer service is great
- 1.0 overall
Wish I hadn't changed.By Edward Biser, posted: Mar 07The good: Neat phoneThe bad: Poor receptionSummary: Coverage is not nearly as good as my previous carrier. Nearly all the places I use a cell phone it doesn't work. I have enough signal to not have a "no signal" but not enough to make a call. Certaintly not "World Class Service". And of course I pay the same as those that do have service.
- 5.0 overall
Awesome customer service and coverageBy Amy Gibson, posted: Jan 07Everytime i call into NTelos customer service I am treated like a brand new customer. I love the one-on-one that i get with the company. I have been with several other companies and no other can compare. I love the unlimited minutes and text messaging that I cant get anywhere else. Highly recommend to all!
- 2.3 overall
The Ballot's OutBy Michael Stephens, posted: Sep 06The good: Um...The bad: If there's never any roaming, why do I have a "No Service" signal anywhere in my city?Summary: I was a former Alltel customer who really debated myself at the counter when the dealer sold me on a NTelos promotion. I regret it now. NTelos has a lot to prove with its coverage and signal. I never roamed with Alltel, even after relocating 600 miles away; now I have no service two miles out of the city.
- 3.3 overall
Am I roaming now?By Lynn Smith, posted: Jan 06The good: Excellent rates.The bad: Flukey service.Summary: Strangest thing - I seriously can stand at the corner of the front yard and be in my home range. But in the driveway, I'm in roaming! Other than that, NTelos service has been about par with the other two cell phone services I've used, but recently I've noticed a decline. Apparently, towers are being taken out of service in the roaming areas and are not being replaced. This is causing calls not to be received and voice mail not being forwarded until I'm back in my home range.