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Ryan at sprint in Rotterdam mall gave me false information on getting a iPhone 7plus he also id screwing people with hotspots I don't think this is fair at all to customers. This is not the type of service a customer deserves. I went in to sprint today to get new service but found out the information he gave me was false. If you need to get in contact with me my number is (518) 930-3366 thank you

I was a customer at sprints for 7 plus years, and was over charged ALL the time...calling didn't help. The worse was when my husband passed Feb. 2016 and I called to return his phone which was a lease. Had to wait to have them send package to return phone. Called several times since then, (yes, I still have his phone, no package ever came). They would not cancel his phone line as it is connected with his lease phone. So for 12 months I have had to pay $26 a month lease and $25 a month for phone line...$612 in total. I went to new carrier a little over a week ago, called again for return package and imagine my surprise when today I received notice that I had smart coverage for the phone at $13 a month. I called and talked to supervisor named Joanne and she said I was billed previous month, when I only got the notice today instead of return package...she credited $19, for last month and prorated this month....she said she could not get the return label/package, (why not??? Supervisor should be able to do more then reg. customer service personal). She said she would get correct dept. on the line and to hold on...and on and on and pn...then disconected.... The will not take phone back at Corporate store, else this would have never have happened. Has anyone been robbed by sprint besides me?? Enough for a class action suite?? I mean, what is the difference between being held up and robbed or not having recourse but to pay month after month because the company will not send out a return label/package and you are FORCED to PAY & PAY...$612 is a lot of money to get away with...then trying to add on $13 a month...STAY AWAY FROM THIS COMPANY

Worst service I had ever had. I pay 170.00 for 2 lines and always have issues with sending and receiving text messages as well as making and receiving phone calls. The service interruptions are happening more often and it takes hours for them to repair it and sometimes days. I will be looking for new service. I would not recommend sprint to anyone terrible service hands down...

MY HUSBAND WANTED ME TO COME TO SPRINT FOR THE LAST YEAR SO SINCE MY VERIZON CONTRACT WAS UP I DECIDED WHY NOT. NOW SPRINT WAS HAVING A DEAL FOR NEW CUSTOMER THAT IF YOU SIGN UP I WOULD GET A 200 DOLLAR REBATE AND MY HUSBAND WOULD GET 100 DOLLARS SINCE HE WAS ALREADY WITH SPRINT HE JUST UPGRADED HIS PHONE. IT'S BEEN 2 MONTHS AND I CALLED AND CALLED AND THE WOMEN LIZ WAS SUPPOSE TO CALL US NEVER GOT A CALL, WENT TO THE STORE SHE'S NEVER THERE?!? ALRIGHT NOW THIS IS RIDICULOUS! WE CALL CUSTOMER SERVICE NOBODY KNOWS WHAT WE'RE TALKING ABOUT.... THIS IS YOUR PROMOTION HOW DO YOU NOT KNOW WHAT WE'RE TALKING ABOUT TO ADD ON THAT OUR BILL WAS OVER 300!! WHY IS MY BILL THATS HIGH WHEN LIZ TOLD US OUR BILL SHOULD BE ROUGHLY AROUND 180. NOW MY HUSBAND CALLED THEY TOLD HIM HE MISSED A BILL LIES...I ALWAYS MAKE SURE HE PAYS HIS BILL AND WHEN I CALL THERE TELLING ME I GOT CHARGED A ACTIVATION CHARGE TO GET ADDED TO HIS LINE WTF?!? I NEVER GOT TOLD THAT. AFTER GETTING HUNG UP 5 TIMES AND EXPLAINING MYSELF THE SUPERVISOR ON THE PHONE GIVES ME 30 DOLLARS FOR THE INCONVENIENCE.... YOU HAVE TO BE KIDDING ME. VERIZON NEVER HAD ME GO THROUGH THIS AND THE FACT THAT ME BEING THE CUSTOMER... A NEW SPRINT CUSTOMER THIS IS NOT A GOOD START FOR THEM AND THE SUPERVISORS DID NOT TREAT US LIKE WE WE'RE...IM SO UPSET AND I REALLY THINK I WILL BE HEADING BACK TO VERIZON.