T-Mobile No Annual Contract reviews and ratings
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- 5.0 overall
Reliable, inexpensive and flexibleBy C F, posted: Mar 09The good: 15% bonus if you top up with $100 and with any other amount during the same year; good coverage; allows roaming to Canada and abroad; reliable serviceThe bad: NoneSummary: I've been a T-Mobile To Go customer for many years, and for me, it works great. I have a VoIP service as my primary phone, which is a perfect combination since I travel a lot and can take my VoIP with me on my laptop. I generally use my cell only for texting or emergency calls.
Customer service is reliable and generally helpful. Wait times are reasonable.
I was on Verizon before and have checked out many different carriers (including other prepaid services in the UK, Italy and Germany), and I have to say that T-Mobile stands out for its consistent ease of access, straightforward billing explanations (no hidden costs/fine print that requires a team of corporate lawyers to decipher) and generally no-hassle service.
I'm considering switching to another prepaid service, but only because my phone use is changing. I'd prefer to stay with T-Mobile but they are not (at this moment) the cheapest in the market, particularly for my kind of use (heavy text messaging, some calling).
- 1.3 overall
Worst customer service ever, minutes just vanish, a nightmare, avoidBy M C, posted: Sep 08The good: Phones are OKThe bad: Customer service is the worst I've ever encountered. I've exchanged tens of emails witout any resolution. I called TMobile, all representatives say they are "delighted" to work with you but they really don't solve anything. Minutes just vanish.Summary: Customer service is the worst I've ever encountered. I've exchanged tens of emails witout any resolution. I called TMobile, all representatives say they are "delighted" to work with you but they really don't solve anything. Minutes just vanish.
- 2.0 overall
Fair service, awful customer serviceBy Bill Szech, posted: Jul 08The good: Inexpensive prepaid service; much cheaper than Verizon.The bad: T-Mobile is UNWILLING to disable receiving text messages, which I never use, and I have been receiving numerous texts from associates/creditors of the former owner of my phone number. Joined a class action suit against T-M since they absolutely won't help me disable texts, which they charge me money for.Summary: Spotty service around Hanover PA, especially south of town. Customer service has been pretty unhelpful as to the unwanted text/spam issue.
- 1.3 overall
Hate T-MobileBy Linda Rice, posted: Mar 08The good: I like the phone services I had before.The bad: Customer service stinksSummary: I ordered a phone online and UPS said I sent it back refused delivery, T-Mobile said the package was damaged, and I had to do the order over again and they would take another 90.00 dollars and I would have to wait 30 days to get the money back from the first order! makes no sence they had the money(STILL HAVE MONEY) but I have no phone!
- 3.5 overall
T-MobileBy Linda Brau, posted: Feb 08The good: Inexpensive way to have a cell phoneThe bad: Worst customer service I have ever encounteredSummary: I wanted an inexpensive phone for emergencies. This was the cheapest way to go. I ordered a car charger with the phone but it was not included in the box. It took me 12 phone calls over 2 weeks to get customer service to understand that it was never put into the box. (they blamed UPS for something they never sent). Anyway I did eventually get it and individually the reps were nice but they seemed to have no training in their own company.
- 2.7 overall
Good valueBy John Smith, posted: Oct 07The good: Reasonable rates The bad: Spotty local coverage , poor indoor coverage, no way to view call record online , can't disable text messagingSummary: I have T-mobile TOGO for one teenager and it is Ok but I would like to be able to view the call record online ( you can on regular T-Mobile postpaid )and completely disabel text messaging . BTW - Virginmobile USA lets you you view the call record online .
- 1.7 overall
PUK Code Delivery / Lazy Customer Service RepsBy Ed ., posted: Oct 07I managed to lock my SIM by entering the wrong PIN number and need a PUK number to unlock it.
I called T-Mobile to ask for one, and apparently I can't get a PUK without the PIN. I was told I will have to personally visit a T-Mobile location and present identification in order to get a PUK number and unlock the SIM.
Trouble is, the nearest T-Mobile is 40 miles away.
I have offered to fax a copy of my drivers license and auto insurance cards to verify that I am the owner of the account, to no avail.
I have asked why I can't it emailed to me, as long as I logged onto my secure account at t-mobile.com and requested from the encrypted contact page, to no avail.
Meanwhile, on the other side of the Atlantic, T-Mobile customers in the UK are properly taken care of. They can go online and get a PUK code through the Web: (http://www.t-mobile.co.uk/help-and-advice/phone-support/unlock-phone/).
AT&T will also do this for you here in the US (http://supportcingular.atgnow.com/cng/searchResults.do ; search for PUK).
It galls me that I am expected to make an 80 mile round trip to run this errand, while other customers can take care of this at their own convenience from their own homes.
T-Mobile, get your act together. Your shoddy customer service is exactly why I switched to AT&T this month.
- 5.0 overall
BEST DEAL FOR THE MONEY BY FARBy Doug Rook, posted: Aug 07The good: 10 cents a minute when you buy the $100 card and the minutes don't expire as long as you but at least $10 per year after the first year. We got one phone via Costco for $30 and one from T-Mobile for $30.The bad: A little ticky to understand if you are just dealing with a new phone in a cardbord box, but if you have the T-Mobile people open it up and set it up, it is all done for you, no extra charge. Summary: Really great deal for older people or anyone on a budget. Kids can't exceed their minutes so it teaches them to be frugal. I had a traditional $60 a month Cingular plan and it cost me $750 a year for one phone. I still have all the phone contact I need but at a fraction of the cost. If you get others to sign up, the T-Mobile store will give you 200 or so free minutes. We've taken it to Vegas and all over southern California and it worked great.
- 5.0 overall
Great phone for Only-When-You-Really-Need-itBy Deb Good, posted: Jul 07The good: I've found very few dead areas. Reasonably small. More than enough features for someone who just want's a cell phone for emergencies or quick calls. Extremely reasonable cost for above situation.The bad: Haven't found any yet for my type of usage.Summary: If you just want to be able to call anywhere when you need to, or be able to be contacted in an emergency, this is the phone. I'd suggest prepaying the $100 in the beginning, then once a year adding the minimum needed to stay a 'gold member' where minutes from previous year roll over. I thought I used the phone a lot last year, yet still had 300 plus minutes to roll over into this year. Even non-techie people like me can use it.
- 4.0 overall
Very good for priceBy e. k. u., posted: May 07The good: Inexpensive, easy to use, NO TAXES. I was able to convert from a postpaid to prepaid easily with my own phone.The bad: Had dead spots in Palm Springs. Signal can be weak at times.Summary: Great for someone who doesn't use their phone much. Although I find myself using my cell more now that I know I won't go over my limit. I purchased an extra one for my mother as an emergency phone. Great peace of mind. Buy the $100/1000 min, and you get 1 year to use, and can carry over extra minutes when you restock.