Page 11 of T-Mobile reviews and ratings
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- 1.0 overall
bad t-mobil
By Genen Yusuf, posted: Sep 12Service Quality 0 Customer Service 0 Overall Value horrible bad bad bad worst company extra charge every month THE BIG S MASTIC ever more info this my #586-567-6767 bad bad bad don't baaaaaaaaaaaaaaaaaaaaaaaaaadreport
- 2 people found this review helpful
- 1.0 overall
T-Mobile the largest 4g network in the.....
By Tony Tran, posted: Sep 12T-Mobile claims it's the largest 4g network in America. That's BULL... Its service is very suck. There are much more gaps with out any coverage across the US. Therefore, it's customer service is so dump. They don't know how to answer the phones or support to its customers at all. Moreover, they don't speak in English well. I've been with T-Mobile for almost 7 years, but recently I got out of the contract because there is no coverage and because its worst customer service. However, I encourage anyone who has T-Mobile service to get out of the contract when it is done, and don't ever to comeback to it again.report- 2 people found this review helpful
- 1.0 overall
Worst phone company ever
By georgieboyme, posted: Sep 12In the past 2 years Tmobile has become the worst phone company ever. They used to be pretty good, and I was with them for 12 years before they changed If it wasn't for the fact that I would have to pay $200 for each individual in my family plan, I would leave them today. I hate them. They have all sorts of devious ways to sneak new fees and services on you that you don't ask for, and then they tell you that it will cost more to get your plan back the way that you originally had it. They are swindlers. Don't believe any graph that shows you their price, because that is not what you will end up paying after being with them for a few months.report- 3 people found this review helpful
- 2.7 overall
Change in Expiration Date Surcharge
By Carl Marcus, posted: Sep 12Watch out for this little trick from a company with poor service. Apparently, if you have an automated credit card payment and you do not update your current expiration date, you will be charged an extra five dollars per month. Nothing has changed on their end. They are still able to charge you.... But, add a surcharge for not telling them your current expiration date. I will look for a new provider immediately.report- 3 people found this review helpful
- 1.0 overall
Awful...
By Amanda Cooke Pistor, posted: Sep 12Terrible customer service...they just don't care, any call over 2 min usually ended up dropping....can't change plans even if price goes down unless you sign a new contract...customer service tells you one thing and then you find out it's wrong ...costed me over 184$....if you change servers to get away from them beware...they charged me an entire month service when I ported my number out as a penalty. They honestly just want your money and don't care about the customer!!!!!!report- 2 people found this review helpful
- 1.0 overall
HORRIBLE HORRIBLE HORRIBLE
By Guera Amaya, posted: Sep 12I wish I could've read the reviews wayy before I got this HORRIBLE phone provider. It has been a hassle every since I got it !! They always charge you more than what they say they do. They lie about the charges and they charged me the $20 restoration fee before the due date to pay my bill!! But the most thing that I HATE is the customer service. They all give me different information all the time !! I never get an accurate answer and they don't make upt heir minds about the prices !!! Tmobile is just disgusting. I can't even trust in a contract, especially after this!! on top of that you have to pay them for giving you a terrible service!!!! They never do anything about it when you have a problem!!! I just hope they can do something about it because they will be left with no customer after everything I'm reading. I thought i was the only one but I'm glad I'm not !!! All 0's!report- 1 people found this review helpful
1.0 overallA Class Action Lawsuit Waiting to Happen
By cechafin, posted: Sep 12I had lots of invalid text charges. They made it so time consuming and impossible to challenge anything - through their largely unreachable/nonexistent customer service I just had to pay them. When I transferred my service they immediately cut off my online bill pay option and wouldn't send me a bill until it was nearly into collections. They simply refused to itemize the bill so I guess I have to trust them or have bad credit. I don't know how such a large company can have such amateurish business practices.report- 1 people found this review helpful
1.0 overallTMobile is HORRIBLE!!!!!!
By adamunc, posted: Sep 12I (unfortunately) am stuck in a TMobile contract for two years after my wife insisted I join her carrier. Everything about TMobile is absolutely horrible. I constantly, and consistently, drop calls (so much so that I was forced to get a house line as my cell phone connection was so bad that I cannot reliably talk on the phone) all over the place (this ranges from my house to my office to driving around to visiting other areas). I was told this phone (an HTC) was good by a TMobile rep who then when I went into complain afterwards apologized to me and admitted she didn't know what she was talking about and that she learned her lesson due to my problems. She then promptly informed me that I could not switch phones. So basically I have a large paperweight. I do not get service at least 40% of the time, the customer reps are rude and don't know what they are talking about and I am stuck with a sub-standard service for the next 14 months. Under absolutely no circumstances would I ever, ever recommend TMobile. They are horrible. Save yourself a huge amount of aggravation and DO NOT USE TMOBILE. Better to use telegrams, smoke signals or the Pony Express. You'll thank me.report- 3 people found this review helpful
- 1.0 overall
Dont do it
By Kittie Anna Frazier, posted: Sep 12I just want everyone to know that i have been a t mobile customer for over 2 yrs now and u have the worst customer service ever. U over charge me on things that i have never heard of. Charged me for activation fee that clearly said we will wave activation fee for this phone then double charge me. I have asked politely to take it off u say we can do that for u. yet the people who handle this cant speak English therefore i get screwed over and over because they cant understand what im saying. On top of that I have asked for a Cooperate number to complain that u cant provide for the customers who are getting screwed cuz U OVER PAY and the only way to complain is by a P.O Box number. WOW I will be cancelling my account without paying u ur fee.. That should be worth all ur fees u owe me in things i have never purchased through u or through my number. How can u charge some one fees when they didnt have access to the internet on a phone... Ur customer service sucks and truthfully so does ur phone provider i would give all this zerosreport- 1 people found this review helpful
- 1.3 overall
Terrible In So Many Ways
By Pam Corbin-Beaver, posted: Sep 12I have spent nearly 3 miserable years with T-mobile and FINALLY I took action and left this company. Shame on me for just accepting this treatment from a phone company when the competition is so plentiful. Coverage area was not true to their claims, calls drop, and poor customer service. Don't Give TMOBILE a DIME of Your Hard Earned CASH!report- 0 people found this review helpful
+am+stuck+in+a+TMobile+contract+for+two+years+after+my+wife+insisted+I+join+her+carrier.++Everything+about+TMobile+is+absolutely+horrible.++I+constantly%2c+and+consistently%2c+drop+calls+(so+much+so+that+I+was+forced+to+get+a+house+line...&properties=%7b%22Published%22%3a%22September+11%2c+2012%22%7d "Share on facebook")
