More T-Mobile reviews and ratings
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- 4.7 overall
Always a good experienceBy Rusty Sterling, posted: Jan 14I've read a lot of very negative reviews of T-Mobile. I do not doubt the writers' validity but my experience has been vastly different. Store sales people were very friendly and knowledgable. Customer service (over the phone) again always friendly, helpful and knowledgable. Tech support is all Aces. Had some problems that seemed insurmountable and they worked easily with me, helped resolve the issues satisfactorily and even waived some fees when I needed a replacement. Overall, an extremely good experience compared to what I dealt with as an AT&T customer. I gave them a moderate Overall Value rating because pricing is competitive but just barely.
- 1.3 overall
T-MOBILE they steal your moneyBy sporter, posted: Jan 5Have been a T-Mobile customer for a couple years and they disappointed me by stealing my cash. I am on a no contract pay every month plan, which I always kept extra funds in it. In Dec I upgraded my plan a day before my payment was due and paid 70.00 on my account , then there seemed to be a problem so I spoke with T-Mobile and paid another 50.00, well the upgrade I paid 70.00 on was only for the 1 day since I did it 1 day before my payment was due, then the next day there was another 70.00 they took out. I was out of town on vacation so I did not check balance till I paid again in Jan when I seen there was funds missing, spoke with customer service who said they would credit my account this time only, I guess you only have 48 hrs to catch mistake but they would do this for me, I was very happy at this time since I didn't loose money and learned there rules for reporting problems. Well a couple hours later they called and said they are not giving me my money that it was my fault not theres so there would not be a refund. If only they would think that the credit is in my account with them and they would get it all back and then some because I would have stayed with them being a satisfied customer. now they have an unhappy former customer who is leaving as soon as my funds are depleted from there company. Long story short is DO NOT tell your customer one thing and then turn around and say owell.
- 2.0 overall
JUMP offers a lot of confusionBy Dominique Butler, posted: Jan 4T-mobile has been my carrier for five years. I have bought numerous phones from them and currently have four lines. Customer service is usually not bad I have only dealt with one associate who had an attitude after I opted for the less expensive Galaxy light. I use my phone around children and they break a lot. So I was very excited about JUMP. First, Jump only works after 6 months. The Galaxy s3 was dropped and broke after 2 months. Second, you have to pay the insurance deductible first before you can trade in the phone. You can not trade in other phones. Jump is applied to the line for which the phone was purchased. So the fact that my daughter was using the s3 on her line is now a problem because her line did not have Jump. Her line had handset protection. Keys facts, a T-mobile representative transferred the phone to her line. He cut the SIM card then when it didn't work made a new SIM card for us. Second, when I bought the less expensive Galaxy light I was told I did not have to purchase Jump because it was already on my line. Yet, now I am told it only applies to the S3. A lot of confusion that adds up to a) the S3 is on back order through the insurance company b) the deductible is $150 c) the loaner phone I was offered is a flip phone d) I can't purchase another phone with Jump until I get a working s3 again e) I have a working htc radar that I owe $160 on and does practically nothing in terms of apps f) T-mobile offered me $11 for the radar g) I still have a contract until next year even though my plan is a no contract plan. The conclusion, do lots of research about Jump and T-mobile before switching carriers. The employees are not sure how the plan will work since it's not actually active yet.
- 1.0 overall
T-Mobile is a RIP OFFBy Tina Grace, posted: Jan 3I ordered the phones online. Didn't keep them even one day because they couldn't get the sim cards activated sent them back. Been arguing over the phone with them for over two months because they sent me a $356 dollar bill when they owe me almost $200. Worst financial decesion I have made was trying them.
- 1.7 overall
Don't do anything onlineBy Heather Winstead, posted: Dec 13Despite advertising that they have no contracts, you will still get slapped with an early termination fee if you are a long time customer. If you make any changes to your bill online, they say that extends your contract. Sixty bucks for service, plus a $20/month device payment and a two hundred dollar early termination fee? Yeah. T-Mobile is totally a great value.
- 5.0 overall
I have no complaintsBy Mike Williams, posted: Dec 13I've been reading reviews of various mobile phone companies to decide whether to switch, and I see that most of them are strongly negative. So I'll give my experience with T-Mobile. After two and a half years with them, I have no complaints. I pay my $61 a month and get good cellular service. I can browse the internet as well. Coverage is fine, haven't had any problems anywhere in Las Vegas. When I've gone on trips to California, it worked fine there too. Customer service has always been knowledgeable and helpful, such as when I called to inquire about adding tethering. When I read all the headaches other people have had with the other companies, I see no reason to switch.
- 1.0 overall
MONEY BEFORE CONSUMERBy Paul Tringali, posted: Dec 13After 2 years of service . Oh excuse me 2 days shy I went to a new carrier so I was left with a huge bill. When I called I was informed I went over by 2 days into the cycle so I would be charged full price for one more month. I was then charged an additional $100+ for ending my service 2 days shy of the 2 years. Although I owned the phone outright and the phone number was mine when I started and I took it when I left they charged me a fee for the phone.Did I say it was my phone? I applaud T-Mobile for squeezing an extra $230- out of me. I hope it was worth it. Consider it payment for all the great PR you'll be getting from me.
- 1.0 overall
DISGUSTING SERVICE!By Henna Nayar, posted: Dec 13took two months to obtain a refund for a pay as you go phone brought online! i had to make 5 calls, each call lasting no shorter than 30 minutes. dont recomend them. never again :@
- 0.0 overall
LOUSY SERVICE DON'T REPLY TO PROBLEMSBy Norman Reed, posted: Dec 13Beware they send you a text with special offers that don't work,text them 5 times and they completely ignored them. Don't try phoning because you will be pressing so many numbers and putting in so much information you will end up utterly confused. If you want a fair easy to contact company this is not the one in fact it would be the last one to use but then you would be better getting rid of your mobile phone to save all the ignorance and hassle this load of clowns gives you
- 1.0 overall
THIS COMPANY HAS FRADULENT PRACTICES.By Tremaine Mitchell, posted: Dec 13I placed and order online, and never received my order. T-mobile had canceled my order, because they didnt enter my address correctly. So they cancel my order, but never returned my $110.75 back to my card. I contact the company over the period of 3weeks. I got hung up on a number of times and got the run around the majority of it. I finally had to call my bank account to dispute the charge and get my funds returned. This was such a horrible experience, when you try to to bussiness with a company but they shaft you for your money. I really cant believed this happend but it did, and i was a nightmare. Do not do any business with this Company, Run away.