T-Mobile reviews and ratings
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- 2.0 overall
Poor Customer ServiceBy Peter Charles Williams, posted: YesterdayAs a family we've had T-Mobile for 3 months and since the inception we've had problems. These problems include: 1) The phones not working as they should. 2) Returning a phone to T-Mobile, getting an email that the phone has been received then still being billed for the phone and its service. 3) Spoke to about 20 different reps in various departments alone with supervisors but were told T-Mobile has no records of the phone being received, as they continued to bill us. Although we had email proving this phone was received by T-Mobile, they even suggested we must have sent back an empty box and still have the phone. Finally we got an email address to forward the email we got from their warehouse that the phone was received. A collective time of about 10 hours over a period of 2 months, problem is fixed and for our troubles we got a credit of $50 4) Although the T-Mobile representatives and their supervisors sounded sympathetic to our plight and even sounding sincere as they would promise to investigate and calling us back, staying with you until the problem is resolved, they never followed through. You won’t have to explain this to anyone else they would say, and then transfer to another department where we’ll have to start our story all over again. My wife has not had any service on her phone for the past 5 days. She needs this phone for school (getting her Double Master’s degree), for her Job as a nurse and to communicate with my son’s school, in case of an emergency. We had to purchase service from Boost Mobile on one of our old phones, cost $50.00 for my wife To date, after about 5 hours, collective time, talking to 4 technical support reps that troubleshoot the phone, the problem still exist Conclusion T-Mobile has: Very attractive TV ads Nice phones Poor costumer service Extremely high degree of inefficiency Untrained or not very skilled technical support service reps High degree of incompetence even at supervisory and management levels. And an unwillingness to compensate customers for the injury suffered due to T-Mobile’s incompetence. DON’T WALK! RUN TO ANY OTHER CARRIER! DO NOT GET T-MOBILE!!! YOU’LL BE VERY SORRY!!!
- 5.0 overall
Tmobile customer for over 10 years!By Chan Zoe, posted: Aug 25I am fortunate to have great tmobile service at my area. I had four lines for $90 plus taxes I paid 110 every month. My plan is grandfathered, the current similar plan is 100 for four lines. Tmobile has the best deal for me. I am a demanding customer and gave their customer rep headaches sometimes. They have great customer service. Always listened to me patiently. Their service is excellent in my area. I felt so lucky and happy. I don't think I will ever get as a good of a deal anywhere else oft four lines. I referred my bf and his family to switch to tmobile yesterday. They love it. Rep at the store offer them a great promotion for five lines plus a tablet. He's glad to save money over AT&T, and rec'd better benefits. now he has unlimited plan with 2.5 high speed for each line. I love tmobile and will continue to stay with them. I hope their service will continue to improve in rural areas, so many more ppl will have a chance to join their wonderful plans.
- 5.0 overall
Satisfied T-Mobile user going on for 10 yearsBy Al Allen, posted: Aug 22BLUF – Never use only one website to be your reference to select a cell phone plan. If you check every cell phone company on this site, you would never sign up with any of them. Check many sites, understanding there are always disgruntled people exaggerating their posts. Easy to tell the ones from clueless people. The Gold Standard reference for Cell Phone Plans is Consumer Reports, the USA’s undisputed leader in consumerism. My first cell phone was back in 2004. (OK, quit laughing) I selected T-Mobile as I did not want a contract plan, preferred to purchase my phone, and they had good coverage in my area. Rep listened to my needs and showed me several available phones. Rep explained how the phone and monthly plan worked. Rep advised me at that time there were cheaper ways to make international calls then through their network. Refreshingly honest right from the start. Later around 2010 I upgraded from a flip phone to smart phone. Local store provided honest guidance on each phone, helping me pick the phone best for my needs. Swapping from the old to the new phone was flawless, no problems at all. As of today, I still have the same phone but will be upgrading to a larger Samsung model. Looking at a cheaper refurbished model on their website. I like the way I can adjust my monthly plan on their website, no need to call or go in. Staying with T-Mobile and so glad they did not merge with Sprint. As with any purchase, Caveat Emptor (Let the buyer beware)
- 1.3 overall
New Customer Shown Immediately Company ShortfallsBy Michele Stegeman, posted: Aug 22I went to sign up as a new customer after being with Verizon for over 7 years due to pricing. I ordered 4 new phones on line, they ran my credit, verified my information and charged my account. Something happened and the order timed out the rep told me they were having computer issues due to a storm so my order was cancelled. They asked me to refill out the information because it was more convenient for them I told them I was driving and that I had complete all this and they got demeaning and the customer service rep cancelled my order and hung up on me. I then called back to repeat my order calmed down and dealt with a new rep she was amazing. Later that day I received news that my order was cancelled found out they ran my credit card twice and my account was shut down for fraud, order cancelled. I then called a store just to do it in person and they were rude and shut me down, telling me they could do nothing ahead of time and would have to start from scratch. Guess my immediate almost 2000 in ordered phones and service wasnt worth their time!
- 1.0 overall
I hate them with all my heartBy Julia Johnson, posted: Aug 15I had T-Mobile for 13 years. At first I thought they were pretty good, I had some issues with reception but I was in places where coverage was an issue for all carriers as the nearest cell tower was hours away and we were in the mountains. Then over time other peoples reception improved and mine still did not work. At one point in time I was standing next to a cell tower and it said no service on my phone. My next problem is customer service, most every call I made to them to make any changes generally required a minimum of 3 calls where each time I was assured that they would take care of the issue and have no further problems. Finally I couldn't take it anymore and I canceled. I paid the penalty just to get away from them, or so I thought. I ported out 2 lines and asked to cancel the 3rd. Apparently they once again couldn't get it right. They kept the 3rd line active and even though there was no activity on phone, because IT WAS CANCELED, they continue to charge me and will not refund it. I called and they were rude, short and would not listen. I recommend staying as far away from T-Mobile as you can.
- 1.0 overall
Trying to switch to T-mobile.By Shawn Dalton, posted: Aug 13I'm very upset with T-Mobile they have made 3 mistakes with my family.... 1ST mistake was we switched couple months ago to T-mobile from Sprint. THEY ADVERTISE THEY WILL PAY THE CANCELLATION FEE OF SWITCHING CARRIERS...... O WAIT ANOTHER LIE FALSE ADVERTISEMENT...... AND AGAIN THEY DIDN'T DO ANYTHING.... 2ND MISTAKE. My wife, mother, and I went in last week to switch to a Family plan ($183). 1st off they switched the plan and said its done all you owe is $90, we paid it and we don't need to do anything else till next month... BULL... 2nd no bill or confirmation was sent to us.... 3rd this morning our phones GOT SHUT OFF!!! WHY? 3RD MISTAKE.. Well 4th wife and mother went in this morning and they told them that we still owed $20 each to finish the $183... WHAT THE HELL??!!! why didn't they say something at the time of signing the new Family Contract????!!!!!!!! 5th this is the best part, They also said that bill isn't due till the 19th of this month.. hmmm well today is the 13th... WHY THE HELL DID THEY TURN OFF THE PHONE?!!!! They turned our phones back on but I am very pissed and they didn't do a thing for us!! they talked to my wife and mother but they haven't heard from me yet!! If they see this O hope they do something because they are very close to losing 3 customers AND ONE OF THEM IS A LIFETIME CUSTOMER... This is 3 mistakes now....
- 1.0 overall
Trying to switch to T-Mobile - Waste of your timeBy Kiran Gade, posted: Aug 11Tried to take advantage of the new offer 4 lines with unlimited Text + Talk and 10 GB data - switching from other carriers for free.... Spent almost 8 hours of a sunday talking to 4 different reps. All of them take the details accept for all the requests... after repeatedly asking, confirm that they did make a note of all the conversation with details of the deal and the systems do not respond to complete the transaction. Reps took my contact # to give a call back but never did. I tried the same for 3 times and every time after going thru all the drama again (not to mention running credit check every time) and give the confirmation #, i am surprised to find out the conversation notes is not the same as agreed up on and every time the systems do not respond when the time comes to process the request. I think this is just a marketing strategy to find the people who are in the market to switch or buy new phones but not in the interest of what they are advertising... This is CHEATING. I suggest if you want to give it a try, make your own recording of the conversation. Eventhough the companies say they are recording the phone conversation, there is no guarantee that they will preserve the conversation if the need arises.... so better record the conversation on your end too. BIG SCAM of 2014....
- 1.0 overall
Tmobile is a SCAM!By Tana Meschede, posted: Aug 9I was a loyal customer for 9 years even though signal was not the best in my area. I believed they had the best customer service. I was wrong. I finally had to leave tmobile after I was noticing a 20 dollar unlimited text fee on my bill even though I had the unlimited talk text and data package. I called about it and they told me that thats how they divided it up on the bill but assured me its how the bill was set up. I called someone else and they told me the something similar but it still didnt seem right. When I switch carriers in july I got my final bill. It was for a month I didnt even have service with them. I called them and they said I still was with them. I had my numbers ported over and was calling them from new phone. They said I still had a number with them. It was a number I had with them in 2012 and had cancelled when I renewed contract. I had told them to cancel it on october 2012 and they even had a notation of my call to them to cancel but no one canceled or notated that they had actually canceled it. They were charging me the 20 texting fee for that line for 2 years after I called and canceled. When I spoke to the reresentatve he told me it was my fault and would only give me a 20 dollar credit. I argued with him that he saw the notation and why would I pay for there mistake and he said he was being more than generous by helping me out. What???!!! How is 20 dollars make up for over 500 dollars in charges. I regret ever being loyal to such a dishonest company.
- 1.0 overall
Lead customer standardBy Tom Dragen, posted: Aug 9I and my family switched to t mobile from sprint. At first we thought how could anyone not come to t-mobile? But then after having the service for less than 2 months we had bought a brand new Nokia Lumina 521 windows phone and 2 refurbished ones. Well the brand new one we have replaced now 2 times and still having issues. We spoke to the retention, special service and there tech department spending more than 7 hours of time going back and forth. They will only replace the phone with a 5 dollar insurance fee and will not wipe the original purchase price which we owe 60 dollars left per phone if we upgrade the phones. Not even looking for free upgrade just the smart thing. Turns my phone in and get a small upgrade which I’m willing to pay for. But they still want the original phone paid for in full even though it’s broken and never worked right in the first place. Now one of the refurbished phones is starting to have issues and they will not help to fix it. They say we need to turn it in to insurance for another 5 dollars and replace it with the same model make and model phone. Also none of their facilities has the ability to fix any of their phones. I can’t understand how a company can sell you a broken product and not want to fix it. Even if I go to Wal-Mart and purchase a broken product they will replace it or except the return. Not T-mobile also on top of all this when we first got the phone being it took T-mobile over 9 days to get us the phone and tried it for not even a week. Called them back saying we are all having issues with the phone would like to get a different phone they told us its day 15 and we cannot exchange the phones anymore. We only have a 14 day grace period. There response was unbelievable. This should have been told from the beginning. That when I said on the phone I wanted their service before they even shipped the phone, the 14 day grace period started. What the heck kind of scam is T-mobile. The worst company I have ever dealt with. All I can say is plain and simple. DO NOT GO WITH THE HYPE T-MOBILE IS A STREIGHT UP SCAM. The worst company I have ever dealt with in my life. I am dumping ever piece of stock I have in them before this catches on. I’m going to try cricket.
- 5.0 overall
gold standard for customer serviceBy Bay Stevens, posted: Aug 7After years without needing to call in, technical difficulties with wi-fi network at work had me on the phone almost daily with T-Mobile customer service. They are knowledgeable, concerned, and they don't blame the customer for issues (a common theme at other companies). They sent me a replacement phone and it's working much better. It turns out that I have been a customer of theirs for 17 years and whatever their products, I'm staying because of the service.