T-Mobile reviews and ratings
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- 1.3 overall
4g you say?By byetmo, posted: 1:08 PMStart off to say I've been with t-mobile for over 12 years. I can always make a call even when I'm on others towers. What they don't say in the 4g sales pitch is that they only have it in metro areas. I am fine with that and don't use hardly any data but their tower network rely on at&t and others and is limited to 10mb of data a month for data when roaming. I normally don't need that or even use it. Well I recently needed it for emergency purposes and was shut off. I have spoke with customer relations,loyalty department and all I was given was a option to increase my bill. No! As a loyal customer I feel very let down. I am canceling my service with t-mobile and switching my phone to another gsm carrier that actually puts up and maintains towers.
- 2.7 overall
Good service poor supportBy Kelland Peng, posted: Sep 18The thing about T mobile is that they have good service bundles, cheap and ok quality, for about 30 bucks you get unlimited talk text and 1G of Data each month, which is the best among all carriers. but they have some serious management problems, they can't even transfer their numbers right, and most of the time you get pretty bad customer service because of their poor knowledge and bad company terms. I will still be a Tmobile customer for the service, but have to say it's a pain to deal with them when something happens. However, in the end, no customer service is going to be worse than ATT's.
- 2.0 overall
T-Mobile Sucks Too and is also a ripoffBy TJ Javier Cosgrove, posted: Sep 17T-Mobile Sucks Too because they cannot give you service in New Jersey and T-Mobile cuts you off from Phone Calls
- 0.7 overall
They are piece of F**king SHIT. RobbersBy Ahmad Khan, posted: Sep 10I WILL NEVER EVER RECOMAND TO ANY NEW CUSTOMER TO GO FOR T-MOBILE.THEY ARE BLOODY SNACHTER. THEY SAID IT TO I AM GOING OVER USAGE MY MINUTES I CHECK EVERY TIME. FIRST BILL THEN SENT ME FOR £40 AS MY CONTRACT WAS FOR £27. THEN NEXT BILL IS FOR FUCKING £81 THEN I LOSE TEMPER. I CALLED CUSTOMER SERVICE AND ASK THEM TO CANCEL MY CONTRACT. THAT MOTHER FUCKER TOLD ME THAT I HAVE TO PAY £217. I AGREED TO PAY AND THEN I CONFIRMED FROM ARE SURE THIS THE AMOUNT I HAVE TO PAY? HE CONFIRMED YES. THEN I ASKED HIM CAN I CANCEL MY DIRECT DEBIT? HE SAID YES. THE MATTER WAS FINISHED. NOW TODAY THEY SENT ME THE BILL OF £27.57. WHICH REALLY PISSED ME OFF. AGAIN I CALLED ON SHIT CUSTOMER SERVICE HE LISTEN ME AND TRANSFER TO THE FINANCE DEPT. LONG STORY SHORT CUT DON'T CONTRACT WITH THEM. THEY LEGALY ROB YOU TRUST ME. 100% NEGATIVE
- 1.0 overall
THEY ARE A DISGRACEBy Kieron Price, posted: Sep 7After taking out a £35 a month contract from t-mobile alone they were fantastic signal everywhere but after 4 months they did that DISGRACE to networking EE. Then the problems start my signal locally disappeared, called to get it sorted uncountable times just to be fobbed off as an idiot. Some poor excuses included copper was stolen from my local tower, the weather in my area must be bad, even though the sky was blue and clear no magnetic or static either. So i called to cancel the contract as it was unusable and other networks would not let me take another out as i had one with EE well 3 (bro and mum) so after a stupid amount of calls time and messing about i got told it would be cancelled for free as they had turned the local towers off to save money!! a few weeks later i ring again to check on the cancel date and i then get told i will have a bill for £200. SO PLEASE STAY AWAY FROM THESE LYING, STEALING MONSTERS WHO WANT NOTHING BUT YOUR CASH.
- 1.0 overall
T-Mobile is selling used smart phones for a full-price!!!By Irene Bausman, posted: Sep 5My NEW Samsung Galaxy Note 3 phone broke after 2 months of use. On 8/31/2014 I called T-Mobile customer support and the tech cleared cache from the phone. This did not work and the technician reset the phone to its original state. The smart phone is still not operational. The technician then proceeded on offering to send a used “replacement” phone to me. I have asked for a new phone, since my phone was only 2 months old. I was told that that was not possible. We have the so called “Jump” insurance/warranty that is supposed to take care of such issues where a will NEW replacement phone will be provided or the balance that is owed on the phone would be paid in full. WHAT a LIE! I still owe $657.28 for my unusable Samsung Galaxy Note 3 (loved that phone while it worked). T-Mobile gave me a brand new $160 LG L90 phone that is supposedly compatible to the Samsung Galaxy Note 3. I was lied to. Once I’ve received the “Compatible” phone I’ve called T-Mobile Customer Service again and requested to speak to a manager right of way. I spoke to a supervisor, who was very helpful but she could not do anything for me and she emailed a manager who is supposed to call me to resolve this issue. Today is Friday, September 05, 2014 and I am still waiting on the call from the manager. In the meantime, I do not have a working phone! Is this the way to care for loyal customers who have been with T-Mobile for 14 years? It is time to part ways with T-Mobile.
- 1.0 overall
HorribleBy Rachel Sanders, posted: Sep 3I've had this phone for 8 months my biggest problem is the phone battery doesn't even last 6 hours, and I have nothing running on it. The phone is SLOW, service goes from full service to none at all when it hasn't moved. I paid over $100 for this OneTouch Fierce. The only reason I stay is because I can't afford $200 a month for two lines
- 2.0 overall
Poor Customer ServiceBy Peter Charles Williams, posted: Aug 29As a family we've had T-Mobile for 3 months and since the inception we've had problems. These problems include: 1) The phones not working as they should. 2) Returning a phone to T-Mobile, getting an email that the phone has been received then still being billed for the phone and its service. 3) Spoke to about 20 different reps in various departments alone with supervisors but were told T-Mobile has no records of the phone being received, as they continued to bill us. Although we had email proving this phone was received by T-Mobile, they even suggested we must have sent back an empty box and still have the phone. Finally we got an email address to forward the email we got from their warehouse that the phone was received. A collective time of about 10 hours over a period of 2 months, problem is fixed and for our troubles we got a credit of $50 4) Although the T-Mobile representatives and their supervisors sounded sympathetic to our plight and even sounding sincere as they would promise to investigate and calling us back, staying with you until the problem is resolved, they never followed through. You won’t have to explain this to anyone else they would say, and then transfer to another department where we’ll have to start our story all over again. My wife has not had any service on her phone for the past 5 days. She needs this phone for school (getting her Double Master’s degree), for her Job as a nurse and to communicate with my son’s school, in case of an emergency. We had to purchase service from Boost Mobile on one of our old phones, cost $50.00 for my wife To date, after about 5 hours, collective time, talking to 4 technical support reps that troubleshoot the phone, the problem still exist Conclusion T-Mobile has: Very attractive TV ads Nice phones Poor costumer service Extremely high degree of inefficiency Untrained or not very skilled technical support service reps High degree of incompetence even at supervisory and management levels. And an unwillingness to compensate customers for the injury suffered due to T-Mobile’s incompetence. DON’T WALK! RUN TO ANY OTHER CARRIER! DO NOT GET T-MOBILE!!! YOU’LL BE VERY SORRY!!!
- 5.0 overall
Tmobile customer for over 10 years!By Chan Zoe, posted: Aug 25I am fortunate to have great tmobile service at my area. I had four lines for $90 plus taxes I paid 110 every month. My plan is grandfathered, the current similar plan is 100 for four lines. Tmobile has the best deal for me. I am a demanding customer and gave their customer rep headaches sometimes. They have great customer service. Always listened to me patiently. Their service is excellent in my area. I felt so lucky and happy. I don't think I will ever get as a good of a deal anywhere else oft four lines. I referred my bf and his family to switch to tmobile yesterday. They love it. Rep at the store offer them a great promotion for five lines plus a tablet. He's glad to save money over AT&T, and rec'd better benefits. now he has unlimited plan with 2.5 high speed for each line. I love tmobile and will continue to stay with them. I hope their service will continue to improve in rural areas, so many more ppl will have a chance to join their wonderful plans.
- 5.0 overall
Satisfied T-Mobile user going on for 10 yearsBy Al Allen, posted: Aug 22BLUF – Never use only one website to be your reference to select a cell phone plan. If you check every cell phone company on this site, you would never sign up with any of them. Check many sites, understanding there are always disgruntled people exaggerating their posts. Easy to tell the ones from clueless people. The Gold Standard reference for Cell Phone Plans is Consumer Reports, the USA’s undisputed leader in consumerism. My first cell phone was back in 2004. (OK, quit laughing) I selected T-Mobile as I did not want a contract plan, preferred to purchase my phone, and they had good coverage in my area. Rep listened to my needs and showed me several available phones. Rep explained how the phone and monthly plan worked. Rep advised me at that time there were cheaper ways to make international calls then through their network. Refreshingly honest right from the start. Later around 2010 I upgraded from a flip phone to smart phone. Local store provided honest guidance on each phone, helping me pick the phone best for my needs. Swapping from the old to the new phone was flawless, no problems at all. As of today, I still have the same phone but will be upgrading to a larger Samsung model. Looking at a cheaper refurbished model on their website. I like the way I can adjust my monthly plan on their website, no need to call or go in. Staying with T-Mobile and so glad they did not merge with Sprint. As with any purchase, Caveat Emptor (Let the buyer beware)