Much more T-Mobile reviews and ratings
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- 1.0 overall
T mobile the worst of all.By Tierra Swanigan, posted: May 9I hate this service, the customer service is the worst they dnt keep there word. T mobile lies to you about there service, there plans, there service in customer is the worst. I paid so much money to this company that it makes me sick to think about. I would go to Verizon n pay 300 a month just to get better service, n customer service rep u tell the truth. At t mobile they tell there customer what we mean to them with lie, bad service, n high bills.
- 1.0 overall
Horrible ReceptionBy Barry Pro Syska, posted: May 6Tmobile's reception is the worst I have experienced. I agree with other reviews about deception. Tmobile shows on their map a green high reception level in my area, and the opposite is true. On average 80-90% of my calls are dropped daily. Sometimes I will experience being dropped a half a dozen times on one call. I would not recommend their service to anyone.
- 1.7 overall
SCAM IN PRICINGBy Abraham David Lacy, posted: May 3My bill changes too many times and the customer service, which use to be good, sucks. They treat you great when you are seeking a plan but after you are a member, they treat you will such disrespect both in-store and over the phone. I cannot wait until my plan is over this upcoming June. Stay away from Tmobile if you value your money and time or at least until they get their act together.
- 1.3 overall
No service indoorsBy fightback, posted: Apr 30Works well outdoors, but not indoors. expect 4g service to run on EDGE.
- 2.0 overall
t-Mobile = SCAM. Be VERY Aware.By Bubby Jr Hartwig, posted: Apr 30T-Mobile SUCKS. If they would let me I would give them a 0 in all the topics above? I wouldn't even send my worst enemy to this company. Does anyone know how I can get connected to Upper management, because T-Mobile Executive Branch doesnt look out for us consumers? I have NO reason to lie to anyone. Lies, Lies, Lies. Watch out for Professional Scam Artist for T-Mobile. T-Mobile doesnt care about no one not even their mother or grandmother.
- 1.0 overall
It doesn't worKBy George Still, posted: Apr 29Coverage is a lie, no calls or dropped calls. Horrible! They have balls enough to charge for something that doesn't work, my area. Went AT& T same price, great service
- 1.0 overall
BEWARE........ NOT WHAT T-MOBILE STATES IN THE ADVERTISEMENTSBy Vanessa Hooker Prinster, posted: Apr 28I switched to T-Mobile on 02/28/2014 for the no contract, and ETF rebate. My rebate was finally approved on 04/07/2014 (17 days after it was submitted). I received an email stating my rebate was approved and I would receive my mastercard within 2-3 weeks. It's now been 3 weeks and it still doesn't even show being mailed. I've contacted customer support and have been told you need to wait 2 to 3 weeks..... Hello, I guess they need a calendar at the desk so they can count the 3 weeks. Today after my 4th call and numerous dropped calls I was connected to the rebate center because no one can figure out why I haven't received my rebate....... On hold for an hour I finally hung up and called back only to find out that it was closed. I'm pretty sure they had closed and just left the calls online on hold. I live in the St Louis area and have more places that I cannot get coverage than that I can. Everytime I'm trying to make a call I get a message that I need to connect to WiFi.... then when you try to do that it says connectivity is too slow and unable to connect. I've contacted the BBB - T-Mobile does not live up to it's advertisements or personal messages it sends in writing. Worst cell phone service I have ever encountered. Wouldn't recommend them if they were giving me the service for free!
- 3.0 overall
Beware Technicalities in T-mobile Unlimited $50 ServiceBy Steve McGuffey, posted: Apr 28If you are like me and switch to Tmobile to save money things maybe not be what they seem. I've had numerous minor issues related to service. But the latest and most important is the THROTTLING. If you get the basic $50 T Mobile plan your data will be reduced from 4g to 2g at 1GB....no big deal for most of us as the plan is a good price. BUT, data is used for PICTURE MESSAGING and at 2g many of your picture text messages will not be downloaded. So once you use your high speed data if will be nearly impossible to receive picture messages until the next month.
- 5.0 overall
Getting a lot more for $80 vs $120 at ATTBy Paul Murray, posted: Apr 28I ported over to T-Mo on St. Patricks Day. I have no regrets. 3.5g of HotSpot included with my phone? Hell yah! AT&T charged me $50 for 5gb on a separate device with a separate contract. Unlimited texting included? Hell Yah. AT&T charged me an extra $20 a month for unlimited text. Free data roaming? Hell Yah! AT&T charged for that. Even the travel packs were expensive. I needed a map while trying to get un-lost in Vancouver BC. That was extra $20 just turning on data roaming. My minutes are unlimited, I only had 450. Yes, my high Rollover balance essentially made my service unlimited, but that makes the account variable. I am now at the 5 weeks mark and I have NO REGRETS. Just a little anxious in waiting for my ETF reimbursement. 8 weeks seems a little lengthy, but that's what the paperwork says. My service is fantastic. Speed where AT&T didn't have any so to speak. Only 1 dropped call in 5 weeks. AT&T, I would drop a couple of times a week.
- 1.0 overall
Horrible treatment from T-mobile and unresolved problemsBy simon demarmels, posted: Apr 25I have been a T-monile customer for years but recently i've moved to the Virgin Islands where they do not provide service. I was told by multiple customer service agents that i could get my early termination fee waived if i could prove (with either a utility bill, Local ID, or Voters registration) my current address, which i have done over and over again with different, valid, legal forms of documentation. For the past 4 MONTHS I have been emailing documentation to them proving my current address. They keep emailing me back with a standard email telling me the documentation ive been sending isn't sufficient, which is not true. I have called countless times to only end up speaking to someone that doesn't speak english, or someone that has told me that the department i have to deal with doesn't have a direct phone line so i can only communicate via email and if id like them to call me i can email them my number(which i have done, no response of course). In this time they have charged me for 4 full months of service i am not using at $100 a month. This is outrageous and i am sick of it. I don't know what else to do, i keep trying and nothing is happening. I will never be a T-mobile customer again after i take care of this issue. If anybody has any suggestions please let me know, otherwise beware.