T-Mobile reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 2.3 overall
Service sucks. Great plans. Customer Service went downhillBy Paulo Italiano, posted: Oct 19I've had them since July 2013, 5 lines. I live in Boston. The service is great! But once we left Boston and went to suburbs the coverage quickly died out. They only cover major cities. Not rural areas. Now I have Cricket Wireless and I get service even in the woods. Also, they phased out their T-Force. No more email or live chat support. I don't have time to call for little issues. So I left for Cricket. Now I pay even less and get even more
- 1.0 overall
UnbelievableBy Brian Geiger, posted: Oct 16I had been a very loyal AT&T Customer for more than a decade. I was beguiled by T-Mobile's no contract, equipment payment plan, international texting/coverage and assurances their coverage was just as good. I'm seriously reconsidering my service. I've had problems with the T-Mobile service area from day #1. I never had a problem anywhere with AT&T -wherever I was, there was coverage. Not so much with T-Mobile. I don't get service downstairs (but I do upstairs). I don't get it at the campground or at Mom's. I keep thinking it's my horrible Samsung Note 3 phone - now that I have 3 lines on T-Mobile seems more likely that T-Mobile isn't quite ready for coverage area prime time like their ads say they are. Coverage aside, I bought into their JUMP program. On 9/20 I ordered 3 new iPhones - 2 new and one on JUMP. All the same model. The two news ones arrived late last week. Longer than I wanted but tolerable. Today I get notified that my expected ship date for the 3rd unit is now 11/24/2014. The ship date has changed 4 times. I'm not holding my breath that's solid either. It might as well be Xmas!!! I know Apple seriously misjudged the demand for the new phones (shame on them - not like them to miss the mark like that) but I find it very hard to believe that Apple is so far behind on deliveries to T-Mobile that it will more than a month before I get my phone. I called today (because of course their online chat was 'busy') and their rep couldn't even see/confirm my JUMP order. It's not something they can see. She went onto share with me how she's been working very long hours, with no days off since the iPhone launch. Probably not the right thing to share with an aggravated Customer. At least she's getting OT - what am I getting nothing. I'm stuck with my horrible phone for another month or more. It feels like their JUMP Customers (who pay more a month for their service) are at the back of the bus to receive our devices. At this point I'm wondering why I didn't move back to AT&T when the iPhone launched. While they were more expensive, at least I got SERVICE from them and I'd have my phone by now. I wonder if anyone in the T-Mobile Executive Office is listening to the unhappy Customer base. Before you join T-Mobile, I'd be careful to consider your options. While they are cheaper; they may not be the best use of your money.
- 2.0 overall
Think twice about going with T-MobileBy YankeeFan FortyFive, posted: Oct 14We were Loyal T-Mobile customers for almost 10 years. Never in all that time were we EVER late with a payment. When our contract expired we decided we should look around to see what the competition was offering. We found that it would be to our advantage to go with a monthly plan and found a deal that we felt would meet our needs for a few dollars less per month. We decided we should give T-Mobile an opportunity to match the deal we found but they could not or would not do so. About 2 weeks after we switched to the new company we received our final bill from T-Mobile and in that final bill they tried to charge us for a full months service when we had only received a half months service. We called T-Mobile and advised we were willing to pay for the service we received but would not pay for service we DID NOT receive. They agreed to cut the bill in half and said we could pay at one of the T-Mobile stores as our account with T-Mobile had been cancelled and we could no longer pay online as we had done for years. As it turns out we forgot to go to the local T-Mobile store. When our bill was less than 2 weeks old when we received a call from T-Mobile saying that if we did not make the payment THAT DAY, the bill would be turned over for collection. I'm talking about a $30 bill. NOT $100 or $150 or more, but 30 measly dollars. I explained that we had simply forgotten to pay the bill and would do so when our Social Security money was deposited into our bank account which would be the following week (we're pensioners). The representative said the payment had to be made THAT DAY!!!!!!!!. I was so irritated by the threat that I told the representative that if T-Mobile felt it was necessary to turn a 10 year customers $30 bill over to collections to go for it. We will pay the bill exactly when we said we would but to treat a 10 year customer that way is a good indication of what you can expect if you ever do have a late payment. I will never consider T-Mobile as a phone service provider again should the need arise and I will advise everyone I know to avoid them at all costs.
- 1.0 overall
Sorry we switched!! Terrible service!!By Roberta Saddler-Horn, posted: Oct 10We changed to T Mobile in August. Big mistake!! The coverage where we live is almost none!! I called them and basically they told me, sorry about your luck. They told me since I was not on a contract I could change companies anytime. Yeah, no contract, but the phone my husband and I have are $600 each. We would have to pay these in full, like I have $1200. They definitely do not stand behind their service and will tell anyone I know, Don 't go there! We are older and need a phone that works, but we can hardly keep a call on for more than a couple of minutes!!
- 1.0 overall
Double charges. Signal problems if not in LondonBy Spyc Violate Umfumfu, posted: Oct 6T mobile uk has the worst customer sevice EVER!! i have put up for your shit service for years but today has been the worst ever. i have been charged twice for unlocking my phone and no one has been listening to me. Basically, I got an iphone 5 nearly 2 years ago. the same phone got stolen of which tmobile were able to replace it. This year i was going on holiday and i rung customer service to unlock my handset of which the guy said it will take up to 3 weeks to get the code so 3 weeks came when i was on holiday and the phone wasnt unlocked so i spent the whole holiday of 2 months without using my phone. when i got back from holiday i called tmobile customer services and i explained the situation why i was charged and yet my handset wasnt unlocked. the woman explained that may be the ime number used was the one of the old handset of which i no-longer used. the lady asked my to provide her with the current ime number so i did. i asked her if i was going to be charged again and she said no. Now today i check my bill i see i got charged and call up customer services and they are saying because i requested the service i have to pay for it twice. well i don't mint paying for the service i had used it but you guys don't understand that when you provided me the new handset i automatically thought that you updated the details of my phone.
- 1.0 overall
Big scamBy Cathy Fincher Rudzinski, posted: Oct 4We moved to tmobile in may to save $$$. The coverage on our area was bad so at the beginning of June I moved three phones. Two to AT&T and one to Verizon. The Mai. Phone on the tmobile account would not port over so AT&T gave us a new number. I then went to a tmobile store to pay the bill and cancel all three lines. I gave them back the sims cards and also told them about my one number that wouldn't port. I thought we were all done. In oct I received a bill from tmobile stating I owed them 193.00. I talked with 6 different folks (including a supervisor). Since AT&T requested a port that didn't go thru the Account wasn't cancelled. There was no way I as a customer would know that. They could tell that the two lines were ported and that the other line was requested to be ported and they saw that I went to a store to pay but alas they will not credit the account. They still seem to think I owe them money. No way will they get a dime from me.
- 2.3 overall
Won't be using them againBy Val S, posted: Oct 4I had a two year contract with T-mobile which I chose not to extend in view of possibly having to leave the country soon due to work relocation. By the time I terminated I had not decided yet whether I would get a different provider that allows for monthly adjustments or no contract at all. However as soon as the contract ended (the day after) I signed up with a different provider that allows monthly renewal and selected the option of keeping my number. Several days later I got a message saying that T-mobile was refusing to let me keep the number. We called them and they confirmed that the number was still available but nonetheless they refused to let me keep it. Their website only mentions the option of keeping numbers when transferring to their services but not when leaving them so I assume that this is how far their customer service goes, if you leave them then you cannot expect any courtesy. They don't have to return the number, and it is true that I terminated the contract before asking to keep the number, even though there was just a day between the end of contract and the request, but I nonetheless find it very unhelpful behaviour towards a former, and potentially returning customer. Even though we asked if there is ANY WAY to keep the number and it was still available they refused to extend this last courtesy, leaving me with a bitter taste in my mouth and regret about ever having chosen them for my contract. The phone and service that came with my contract had a lot of problems including randomly switching off for no reason, confusing MB usage, touchscreen not responding and completely going off the network every time I crossed a country border. ( I would have to manually choose a provider and restart the phone every time, sometimes several times, which I only realised the first time after I had missed several important calls.) If you are looking for good customer service, save yourself the pain and choose another provider.
- 1.3 overall
Crap customer serviceBy kvmatthe, posted: Sep 30So I recently switched from Verizon (who regardless of what people say have excellent customer service) to T-Mobile and let me just say that since I've been with them I've had nothing but horrible customer service. It took me 5 tries to switch to T-Mobile. I talked to three different people who told me I needed an activation code for my SIM card (which I didn't) and then told me because I didn't have one I'd have to purchase a new one, even though the one I got with my phone was a brand new sim card. This made me mad because here I am trying to switch to you and I'm being treated like crap. Then I see all over the website and multiple articles as well that T-mobile is now offering free music streaming that won't count against your data. Oh wait but this is actually false because there's only ONE plan that offers this but they don't bother to tell you this anywhere and when you call them out on it rather than being understanding and sympathetic they want to sit there and have a full on argument with you. Perfect customer service in my opinion. I am so extremely disappointed with T-Mobile.
- 1.0 overall
T-mobile network is not workingBy A H, posted: Sep 28and so is its customer service. I went to the T-Mobile network store at 4370 W Vine St Ste 101, Kissimmee, FL 34741 and was told to pay $70 to get a new phone. I ended up switch provider in August 2014 with 1/3 billing cycle remaining. When I went to the store again to see if the last invoice can be prorated, I was directed to call customer service 1800-937-8997. When I called the customer service, I was directed to a finance department that seems no responsive. I tried the Finance department number 1-888-310-8471 listed on the invoice and was told to call the customer service. I tried to explain to the lady on the other end that has already been tried and was redirected to her department, but the lady just kept on saying it is not her department and then hung up. It is very frustrating there is no way to reflect how bad their network is to T-Mobile. The store or the customer service could have entered a customer complaint to their system but instead, they choose to bounce the customer around and refuse to take a responsibility for their network. Also, I am not the only one who had problem with the network. I have known several people who started to have problem around the same time. It is ridiculous to see a T-Mobile commercial touting Wi-Fi calling. One major reason to have cell phone is to provide a means of communication should one get stranded in the middle of road where there may not be any Wi-Fi network.
- 1.0 overall
T-mobile ripe customer offBy Dacao Zhou, posted: Sep 26I had two year contract with t-mobile. Two money after the contract was expired, I switched to other company. Today, I received bill from t-mobile which charged me whole month of service even I was in the plan for only one day. The reason for the charge: because I did not cancel first, but just switch to other company. Talking to their representative to see if I can get credit, but no luck. I was wondering why they did not tell customer that you'll be charged if you terminate in the middle of the billing cycle? Looks like a trap to me.