Page 10 of T-Mobile reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 2.0 overall
T-Mobile ReviewBy Precious N Sweet, posted: Feb 20I have had the service for a year now. Had to replace about 3 phones and the last one they told me if I had to send it back I would have to pay for it. I can't wait till my 2-year contract ends, so I can tell this high-price company where they can put their phone. I haven't been happy at all with the service, but the customer service workers are nice people
- 1.0 overall
T-mobile Crooks or clueless?By Inti Garcia, posted: Feb 17T-mobile are they crooks or clueless that is the question? Well for sure it's both! These ducks sold me a nokia phone and the Manager 1st told me it would be $14 to unlock + 7days now the same manager is telling me that they changed the policy and I have to put an additional $50 to unlock. Idiots.
- 1.0 overall
T-Mobile has bad coverage and they want do any thing about itBy Frances Farmer, posted: Feb 16I had T-Mobile in 2 coverage areas Mount Vernon and Burke Va. Both areas were poor coverage. I kept calling in about drop calls and echo on the line . I had 5 phones sent to me. I contact so many engineers and fax headquarters. I ask to get out of my contract. I kept getting the run around. I had a signal booster at both location and that didn't do any good. It was suppose to have 5 bars. The Mount Vernon Location 1 bar and burke 2bars. I would have to call somebody 11 times. Customer Service was poor. My contract is up Nov 2014. So I ended on Jan 2014. T-Mobile has just sent me a bill with charges I didn't make. I found out I have to send my phone back after I spend money on apps and I payed for this phone. They are ripping me off. T-Mobile is a rip off and there coverage area is poor in Va.
- 1.0 overall
T-Mobile customer care is the worstBy Chris Kubica, posted: Feb 16I contacted T-Mobile about an issue and 16 calls and one store visit later I am still trying to get T-Mobile to reverse an unauthorized charge on a debit card. they are thieves
- 1.3 overall
Indifferent or lazy serviceBy K H, posted: Feb 6I have been with T-mobile for 6 years, but their service is mediocre. The few times I had questions regarding the warranty on the phone or third party charges, they either said I was out of luck, or would have to pursue it myself. I would change phone service, but I have one of the cheaper plans, However, if ever I upgrade to a smart phone or such, I will not be using T-mobile service.
- 3.3 overall
mixed reviewsBy Anna Storelli, posted: Jan 25Cute company and cute smartphones but my phone devices are defective. Eh its just a phone, but at the same time, you pay so much money for something to work, and when the phone crashes for now reason it makes you wonder....
- 2.3 overall
Fed UpBy Shannon Allen, posted: Jan 21I was previously with TMobile for about 5 years with almost no issues. This time around I've been with them about a year and I am about to pull my hair out. I've had nothing but problems sending/receiving texts, not getting internet signal, phone calls go straight to voicemail. Constantly there are tower issues in my area and I live in a heavily populated area, not rural at all. Every time I talk to customer service I get conflicting information from one rep to another. It's literally all I can do to keep from completely cussing out every rep that answers my call with this company. I'm fed up and I can't wait to cancel my contract and move on from this crap!!! The only plus about the company is that you can get a live person on the phone easily and the bill is usually cheaper than other companies...but I guess we know why!
- 1.0 overall
CrooksBy Harald Bogren, posted: Jan 20So, I bought a phone for the FULL price, the salesman ASSURED me it would be unlocked, cause I bought it for the full price right? Well, now five months after buying that phone, I'm in France and they're doing everything they can to prevent me from getting an unlock code for a phone that never should have been locked. And I've contacted them five times already. First, they told me that I would get an answer within 24 hours which I didn't get, and after talking to 3 other agents, I've been told I wouldn't get that answer within 24 hours but within 14 days! So, don't ever deal with them!
- 4.7 overall
Always a good experienceBy Rusty Sterling, posted: Jan 14I've read a lot of very negative reviews of T-Mobile. I do not doubt the writers' validity but my experience has been vastly different. Store sales people were very friendly and knowledgable. Customer service (over the phone) again always friendly, helpful and knowledgable. Tech support is all Aces. Had some problems that seemed insurmountable and they worked easily with me, helped resolve the issues satisfactorily and even waived some fees when I needed a replacement. Overall, an extremely good experience compared to what I dealt with as an AT&T customer. I gave them a moderate Overall Value rating because pricing is competitive but just barely.
- 1.3 overall
T-MOBILE they steal your moneyBy sporter, posted: Jan 5Have been a T-Mobile customer for a couple years and they disappointed me by stealing my cash. I am on a no contract pay every month plan, which I always kept extra funds in it. In Dec I upgraded my plan a day before my payment was due and paid 70.00 on my account , then there seemed to be a problem so I spoke with T-Mobile and paid another 50.00, well the upgrade I paid 70.00 on was only for the 1 day since I did it 1 day before my payment was due, then the next day there was another 70.00 they took out. I was out of town on vacation so I did not check balance till I paid again in Jan when I seen there was funds missing, spoke with customer service who said they would credit my account this time only, I guess you only have 48 hrs to catch mistake but they would do this for me, I was very happy at this time since I didn't loose money and learned there rules for reporting problems. Well a couple hours later they called and said they are not giving me my money that it was my fault not theres so there would not be a refund. If only they would think that the credit is in my account with them and they would get it all back and then some because I would have stayed with them being a satisfied customer. now they have an unhappy former customer who is leaving as soon as my funds are depleted from there company. Long story short is DO NOT tell your customer one thing and then turn around and say owell.