More T-Mobile reviews and ratings
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- 4.3 overall
Good but I found BETTER!By jphong07, posted: Nov 12I've had T-Mobile for 4 years and never really had any problems that I can point out. If I had to call customer service they were always good. I recently switched to another carrier because I wanted a better plan but I didn't want the contract and to pay too much. Now I pay only $49 for unlimited talk text & 4G data no contract and using T-Mobile towers. Here's the link if anyone is interested. http://omg49.sharesolavei.com
- 4.3 overall
Actually working better than expected...By Dan Carlson, posted: Nov 10I switched from Big Red to T-Mobile about two months ago. Coverage in my area is far superior to anyone else's phones in the office and there is a variety of each. As for the price, T is almost $40 cheaper that V and I couldn't be happier about that. As for customer service, I have called twice for two different issues and both were resolved in minutes. The first was to activate wifi calling which the first representative handled without delay. The second was to port my number in from V. Originally I didn't care about my number since I use Google Voice but after about 15 calls from collection agents the first day, apparently someone else had this number previously who didn't pay their bills! The representative transferred me to the porting department who made the port happen within minutes. Very pleased with that too! I can actually say that I've had every carrier at one point or another throughout the past 20 years. Each has its own quirks and none are perfect. Will I stay with T? At this point, absolutely.
- 1.0 overall
Poor Customer ServiceBy shawna948, posted: Nov 8T-Mobile did not return my money from my credited account after I canceled service with them. I cancelled service due to T-Mobile's inability to waive stocking fee after I was given defective phone. I tried to work with them but they seemed to not really care about customer satisfaction. Very frustrating experience.
- 1.0 overall
LIARS. CHARGES ARE ALWAYS WRONG. CANT GET AN ANSWER!! NEVER THE SAME ANSWER . ALWAYS LIESBy Vana Marie Gerardi Ross, posted: Nov 7Hi tmobile: Would you like to answer this question? How is it that someone can fully pay a equipment plan in full and then you allocate it toward a bill that is not due and add the Equipment total to the bill 30+ DAYS LATER? Your company is using questionable practices on the billing, which is a sticky situation to be in. I am hoping to settle this out with a supervisor, since I have received over 12 different answers to the same question since this saga began. I have called each and every day since this whole ordeal back on 10/7, but my issues with tmobile go further. I hope anyone who reads this understands that even if you pay off your phones with tmobile, they will allocate it toward wherever they want (even FUTURE BILLS) then make your entire equipment payment due in the next bill. I hope you share this on your wall and every wall you can find like I am until Tmobile starts answering the questions we have been demanding. A quick google search will show you I am not lying. this is happening and people are just taking it. SHARE SHARE SHARE PEOPLE get the word out and maybe Tmobile will address this issue. I have shared on every wall, in every group, on every blog I can find. You should too. and keep checking your T-mobile bill, you are bound to find mystery charges.
- 1.0 overall
Sales Person Lied to Close Deal on two phonesBy Rob Fontano, posted: Nov 5On October 8th 2013 two sales people from T-Mobiles Business division entered our store and presented the option of leaving Verizon and signing on with T-Mobile in order to secure a lower monthly bill for our two phone lines. We explained we did not want to take the offer because we would be responsible for the deactivation of the phones at $300 per phone. The sales person said that T-Mobile would cover $300 of the cost and we said no we would not pay the difference so thanks but no thanks. He stepped away and came back a few minutes later and said that he could get us $330 for the two phones from Gazelle.com. It was clear to both of us that this was to be handled by him (T-Mobile). He then wrote on the sales offer $300 from T-Mobile and $330 from Gazelle. He said they would send us a box and we would send the phones in and we would be sent the $330. After a few weeks we were wondering were the box was so we called T-Mobile Business. After several calls where we were told that the sales person would contact us and did not, we finally reached a supervisor. The supervisor explained that the sales person should never have made that claim since they are not affiliated with Gazelle. I told her that it was in writing on the agreement and she continued saying that it was not T-Mobiles responsibility to compensate us for the phones and that we should have been more diligent in questioning the sales person claims. At the end of the day the sales person lied in writing and T-Mobile accepts zero responsibility for his actions. We checked with Gazelle ourselves and the quote we received was for $115 per phone, $100 less than the sales person offered.
- 1.0 overall
DISGUSTED WITH T-MOBILEBy Camila Pia Möller, posted: Nov 5T-Mobile customer service is repulsive. I have been a customer for 10 years and have been having issues for over 4 months and T-Mobile can not fix my service problems. I have tried everything they asked of me and had 3 different phones, new sim card, troubleshooting, and engineering checks and nothing has fixed the issues. When I requested to be released from my contract early and have the termination fee waived, I was told I was not qualified. After 10 years of loyalty to T-Mobile, they will not waive a $200 fee that is a large cost to me and nothing to them. I have tried and tried to stay with T-Mobile but I give up and they won't admit fault and waive my termination fee. I am disgusted with the service level I have been provided and how many times I was pushed off from one department to the next. DO NOT USE T-MOBILE! IT IS A WASTE OF YOUR MONEY!
- 1.7 overall
Very Bad Service; STAY AWAYBy Ronnie Merritt, posted: Oct 31Their customer service and tech support folks should probably do some more talking. This way the right hand knows what the left had is doing. I was told by customer service I should be getting very good service (cell signal) and tech support says that the areas that I am have moderate to poor coverage... Now I am stuck with a phone that I can barely use, they will not take it back or anything that would help. Bottom line, they will lie to you so you continue to pay $100 + a month for something you can't even use. My phone is not even a year old yet and I have had problems since day 1...
- 1.0 overall
Worst company EverBy Peter Le, posted: Oct 28I am a over 10 year customer for t moble and the couple years ago I had now promblem but now i do.What happen was i called for 22 min and they charged me 15. T-mobile is now bad dont get them.
- 2.0 overall
Customer service has no clueBy Den Miller, posted: Oct 27I had a problem number(voice mail being left and calls not for me) so I requested a number change, I got the change but now I cannot log into my.t-mobile.com and look at my info. Several calls to customer service resulted in nothing but questions and comments that they are down, or tha tI did somrthing wrong, yet I could look at my wife's account. Their CSR seem to have no training whatsoever.
- 1.0 overall
Stay away from T MobileBy Bernardo Molchanova, posted: Oct 23To me, T Mobile was the worst carrier experience ever. One month I was made to pay 500 dollars for two lines for calling voice mail at one point 40 times in a minute.When I called they forgave some of it; I requested to cancel my service and the offered a 10 dollar discount per month which mysteriously ended 10 months prior to my 2 year contract. I was paying phone insurance and when it broke 1 month before my 2 year contract they said I had to pay 150 deductible to get the same phone...a two year old phone that's worth 5 dollars on gazelle.com! Also, I was getting 15% military discount and when I told them to close my account, I was told this discount did not apply to my last month. As far as service, this was so frustrating that I always had dropped calls or no service at all. If you go T Mobile...Good Luck!