More T-Mobile reviews and ratings
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- 1.0 overall
They suggest you use wireless calling as their service is so bad
By Deborah Llambias, posted: Apr 18Have endless problems with coverage, dropped calls and poor data reception. At least 10 calls requesting booster, wich they haven't had in stock all year and wont have till after summer. Customer service does NOTHING except say sorry you are an unhappy cusomer. Will NOT waive cancellation fee. Has been 10 lousy months with a useless, lousy company. There is no coverage in our area and the company continues pretending they are upgrading service. Big jokereport
- 4 people found this review helpful
1.7 overallCHeaters!
By subiagarwal, posted: Apr 15Horrible customer care reps. They say something, write something else, give some other solution that will never work and charge you something else. They are crooks when you leave their service.report- 3 people found this review helpful
- 1.0 overall
Our family's having a Bye-Bye T-Mobile Party
By Gramp Bogus, posted: Apr 12We have been on T-Mobile for several years - 5 phones in two houses. Service has been terrible Wi-Fi calling works intermittently on all phones. We've used 4 different routers in two different houses. It has NEVER been reliable. Data service is VERY VERY slow even when it says 4G (which for us is rare). When it says 2g it is EXTREMELY slow and 1 g is unusable. Our 5 phones came off T-Mobile today and we are so happy we're planning a family party!report- 1 people found this review helpful
- 1.0 overall
avoid t mobile before you receive £500 bill
By Obaid E Muhammad, posted: Apr 8*AVOID T MOBILE NOT TRUSTABLE ZERO CUSTOMER SERVICE* Pros: AFTER MAKING CONTRACT U NEED LOT OF PATIENCE Cons: WILL CHARGE U MONEY FOR WORST EVER SERVICE THEY PROVIDE I HAD CONTRACT WITH T MOBILE COMPANY. FOLLOWING PROBLEMS I WAS FACING WITH ZERO HELP FROM THE COMPANY 1. WAS NOT RECEIVING SIGNAL TO MY MOBILE COMPLAINED ABOUT SEVEN TIME WITH ZERO RESPONSE FROM THEIR COMPANY. AFTER DOING LOT OF DISCUSSION T MOBILE INFORMED THAT SIGNAL IS MY AREAS ARE VERY LOW. I ASKED WHY YOU HAVE CHARGED ME FOR SIX MONTH THEN SAID DON'T KNOW???? THEREFORE AVOID THEM. 2. RECEIVED A BILL OF £500.07 PENCE CONTACT THEIR CUSTOMER SERVICE THREE TIMES. THEY SAID CHARGES ARE VALID. MY MINUTES ALLOWANCE WAS FINISHED NEVER EVER RECEIVED A SINGLE MESSAGE ABOUT MY ALLOWANCE. SPOKEN TO THE CUSTOMER AND ASK THEM ATLEAST I SHOULD RECEIVED A SINGLE MESSAGE ABOUT MY ALLOWANCE THEY SAID WE HAVE NO SYSTEM TO SEND YOU MESSAGE. WHY THIS COMPANY DON'T WANT TO SEND MESSAAGE TO THE CUSTOMER BECAUSE THEY HAVE THOUSANDS OF CUSTOMERS IF THEY INFORM THE CUSTOMERS PRIOR OF THEIR USAGE THEY WILL NOT ABLE TO MAKE THE BUSINESS BY CHEATING CUSTOMERS. IT IS CUSTOMER RIGHT HE SHOULD BE INFORMED ABOUT HIS CHARGES. THREE MOBILE COMPANY ATLEAST SEND MESSAGE TO THEIR CUSTOMER WHY THEY DON'T WANT TO SEND. 3. MY ALLOWANCE IS 2000 MINUTES WHEN MY ALLOWANCE FINISHES T MOBILE COMPANY AUTOMATICALLY ADD THE MINUTES WITHOUT INFORMING THE CUSTOMER. IT IS TOTALLY UNFARE. 4. WHEN SPOKEN TO THE CUSTOMER SERVICE THEY SAID NEED TO WRITE THE LETTER TO HEAD OFFICE. LETTER WROTE STILL GET NO RESPONSE.report- 0 people found this review helpful
1.0 overallabsolutely no customer loyalty
By arlener, posted: Apr 6i have been with t-mobile for almost 11 years. i stayed with them for so long because they never gave me reason to switch. whenever i was upset about something i would call c.s. and they always made me feel better. now their c.s. reps don't give a damn if you've been a customer for one or 10 years. their main focus is to suck in new customers and to hell with the old ones. i have 5 lines on my account because i brought in my whole family...hubby, mom, dad, son...but now the first chance i get i am jumping ship. they changed my plan without telling me and then want to charge me for adding back in services they they took away. upgrading any phone has been a pain in the a$$. we can got those phone anywhere. we stay with t-mobile because of the service. but now there is no reason to stay. thanks for nothing!report- 0 people found this review helpful
- 4.3 overall
On there new month to month $70 plan.
By James Barnes, posted: Apr 6I have a Galaxy Note 2 and use alot of data. I just completed my first 30 days and used 11.5GB of data with no problem. I created a YouTube video about my first 30 days. http://youtu.be/nzPCpV1oUNYreport- 2 people found this review helpful
- 1.0 overall
NO LOYALTY TO CUSTOMERS
By Pero Peric, posted: Apr 5I have been a loyal customer for five years and now they won't let me upgrade for a new iphone just because I'm under a contract yet people who have not been loyal can go ahead and get the 24 monthly plan for an iphone and for people like me who have been loyal are the ones getting screwed over. Thank you very much T-mobile for sucking so bad.report- 2 people found this review helpful
- 1.0 overall
No Customer Loyalty
By Letta Moore, posted: Apr 5An absolute shame…Cell phone providers have consistently shown that customer loyalty is completely irrelevant and before today I thought that was not the case with T-Mobile. I was obviously wrong. T-Mobile has joined the ranks of existing providers by showing that they care more about new business than existing business with customers with good reputations of long time service and on time payments. T-Mobile has introduced new service options that will eliminate contracts but the truth behind this is that you will no longer have a contract but you will be forced to pay full price for a phone. You will pay a down payment based on your current contract (those people who just recently signed a contract will have a smaller discount). You will then go into a 2 year payment plan with T-Mobile to continue paying for the phone…sounds like a contract to me. I contacted T-Mobile today and asked for the plan they are offering new customers which offers more service for less money. I was told that in order for me to do that I would have to pay a Migration fee of $200 and they cannot waive it nor will they discount it. I have been a customer of T-Mobile for 8.5 years with a great history. This did not go over well with me. So armed with this information, I feel like it is my duty to let people know what kind of company they are going into a “non-contract” with. Any company who would knowingly charge individuals more money for less service is not reputable. Before you decide to engage in business with them, please arm yourself with as much info as you can. They have lost a customer in me and I will encourage everyone I meet going forward to reconsider their service with them as well.report- 2 people found this review helpful
1.0 overallThe worst lying customer service I ever encountered
By weisse, posted: Apr 2The worst lying customer service I ever encountered I will try to make my review short; therefore omitting lots of info. To sum up I went to T-Mobile store to get a prepaid plan with my new unlocked Nexus 4; the best cell I believe I can get these days. T-Mobile sales rep didn’t advise me the address I live in is not covered at all and also areas around it. I was not informed about the $30 new customer plan, which I would get if I would know there are coverage limitations. I could adjust that price. But instead I was sold the $60 prepaid plan, which is a total waste of money while I am not able to use my cell for data almost at all. Calling T-Mobile about this issue I was confirmed to get the $30 new customer plan (just few days after original prepaid plan purchase) for the next month. Well, that didn’t happen while T-Mobile changed their tune in the process; but still sold me a $30 prepaid coupon. I was told to wait till my first month expires. I was not being able to switch to the plan, instead I was told by their “customer manager”; who refused to give me his name, to purchase a new phone bundle, which meant to spend another few hundreds of dollars and have my brand new Nexus 4 resting in a drawer. This is not an acceptable solution and a poor unprofessional customer service. T-Mobile customer service lies to their customers just to make a sale, they are careless of their reputation and accusing customers of things they did not do – I was accused of lying, I wish I had recorded the first and second conversation. My last ones are. ExecutiveRelations@t-mobile.com will not answer your email unless you email another three T-Mobile addresses complaining about executive relations not answering your email. After that I received an email from ExecutiveResponse and I was also called back that day after I submitted my detailed info to them. I was promised by Lisa Gonzales this issue will be solved within 4 days. Well, it wasn’t. This is a third lie for the same issue. AVOID T-Mobile; they do not care about their customers. Verizon is expensive, but at least I was treated by them very well and always with a respect, NOT with T-Mobile. PS: dave.miller@t-mobile.com; mediarelations@t-mobile.com; john.birrer@t-mobile.comreport- 2 people found this review helpful
1.0 overallSo bad it doesn't merit a rating.
By TJB0531, posted: Mar 29I have been a T-Mobile customer since 2008. In the beginning I wasn't thrilled by their service, however it was a phone. When I upgraded our family plan to smartphones, all hell broke loose. In February, I called to confirm that the contract was finally over in March 2013 as had been conveyed to me during my last discussion regarding my contract with a CSR. To my surprise they stated I had allegedly extended my contract and it was not mature until November 2013. Within 2 weeks I had an email into the contract review department requesting one of two remedies: #1- terminate the contract or #2- provide me with documentation for their alleged claims. I waited the 10 days for response as per the auto-reply email and yet never received a response. So, each day for a week I wrote to the company documenting the issues I was experiencing with my phone and service as well as my frustrations with the company. AGAIN requesting the information I had previously requested. I got an email stating they couldn't locate my account information. This red-flagged in my mind because of the fact that I am the primary on the account, I provided my full legal name, and both phone numbers attached to my account. I promptly responded with the requested account number hopeful that I would receive a response. I again waited and after a reasonable amount of time with no word from the company I wrote them, yet again, this time stating that if I did not receive a response by Friday, I would turn them in to the Better Business Bureau and Attorney General. Tonight, I received a letter in the mail from the company stating that they cannot guarantee service and that I should call the company to troubleshoot (which Im refusing to do since they obviously extend contracts against customer knowledge) as well as stating the belief that the contract is over in November 2013. I promptly responded via email stating that I would be disputing this to the full extent as they STILL, a month and a half later, have not provided a basis for the allegation that the contract was extended in November 2011 although in fact it was not. Moral of the story, RUN!! Get and stay as far away from this company as humanly possible.report- 1 people found this review helpful
