Plenty more T-Mobile reviews and ratings
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- 2.3 overall
What happened T-Mobile?By Gunnberg, posted: May 13I was a customer over a decade ago. Everything was great until I tried to upgrade my data service from blackberry to Android. Because they said I needed to restart my plan and not be grandfathered in with my awesome existing plan, I left and went to Verizon. Verizon then proceeded to do something similar years down the line. I tried to upgrade my phone at the end of my contract but they would not let me grandfather in my unlimited data plan. T Mobile seemed to be on the up and up so I switched back to them. The first few months were actually great. I got the new Samsung Galaxy s4 and everything was fine once again. But as soon as they rolled out the Android 4.3 update, I started to have wifi issues. Wifi would drop out all the time. They knew it was a problem and we were told that there would be a fixed with the 4.4.2 update. Once the update was rolled out, my phone was was even worse. I was having data issues, connectivity issues, dropping calls, dropping calls over wifi. I ran around with technical services troubleshooting everything under the Sun. I'm a technically minded guy so I know my way around these things already. They tried to give me a refurbished phone as a last ditch solution. The refurbished phone I got though, was broken. I could not hear anything from the other end, and they could not hear me. I returned that phone and was sent another one. The next phone had a problem with the ear piece. It would break up so that I could not hear anyone on the other end; just popping and crackling. To say nothing of the fact that both of the referbished units have the same problem as my original phone. The only thing the T Mobile representative told me that I could do was to use my jump plan and try to get a new phone. Unfortunately none of the phones tmobile offered were to my liking. I reluctantly jumped to the HTC One m8.now I come to find I am in the possession of a brand new phone that has dropping calls, dropping wifi calls, and inconsistent data connections. I was worried that the problems were actually systemic or network related. The representatives insist that the network was fine. This was also confirmed because I did not have service while sitting outside next to someone else with a tmobile phone who did. HTC has no knowledge of these connection issues, but they are fully aware of the wifi calling issue because they are android related. Google is scheduled to try to roll out an update sometime this year to fix those issues, until then there is no value add to calling over wifi with T Mobile. this is unfortunate for a lot of reasons. T Mobile uses a lot of high frequency transmitter. In the RF / microwave world high frequency transmissions have more difficulty traveling long distances and penetrating barriers such as buildings. T Mobile of course will not tell you these things because it doesn't make them look very good. They know very well that this is not doing any good for their image. I believe they are trying to negotiate with Verizon to get some of their low frequency transmitters to help alleviate this issue. until then, T Mobile will continue to struggle with coverage and quality. The only thing they have going for them now is call quality...That is when it doesn't drop your call. I believe there is a good company here. They need to really step up to compete though. I want to give them my support, though I guess it would be great if they could cut me a little slack for sticking around. May be paying off my phone. If I get a working one that is.
- 1.0 overall
T mobile customer survice is really badBy Eugenia B, posted: May 10I just tried to switch to T-mobile from Platinumel tel. I simply could not do it. I had to call them. They kept transferring me to different departments. I got different answers to the same questions about plans etc. Some representatives had really bad connection so I couldn't hear them. After 90 min (!) being on a phone, I came to a conclusion that my Platinum tel is not that bad and decided to stay with it :) Good luck T-mobile. I am not gonna go for your service.
- 1.7 overall
They make so many mistakes.By Paul Gunderson, posted: May 10The have made mistake after mistake and to fix those mistakes give me credits. Now they don't want to do this and say I am wrong for getting those credits . now I can only communicate in writing. If I call for help they will terminate my line.
- 1.0 overall
T mobile the worst of all.By Tierra Swanigan, posted: May 9I hate this service, the customer service is the worst they dnt keep there word. T mobile lies to you about there service, there plans, there service in customer is the worst. I paid so much money to this company that it makes me sick to think about. I would go to Verizon n pay 300 a month just to get better service, n customer service rep u tell the truth. At t mobile they tell there customer what we mean to them with lie, bad service, n high bills.
- 1.0 overall
Horrible ReceptionBy Barry Pro Syska, posted: May 6Tmobile's reception is the worst I have experienced. I agree with other reviews about deception. Tmobile shows on their map a green high reception level in my area, and the opposite is true. On average 80-90% of my calls are dropped daily. Sometimes I will experience being dropped a half a dozen times on one call. I would not recommend their service to anyone.
- 1.7 overall
SCAM IN PRICINGBy Abraham David Lacy, posted: May 3My bill changes too many times and the customer service, which use to be good, sucks. They treat you great when you are seeking a plan but after you are a member, they treat you will such disrespect both in-store and over the phone. I cannot wait until my plan is over this upcoming June. Stay away from Tmobile if you value your money and time or at least until they get their act together.
- 1.3 overall
No service indoorsBy fightback, posted: Apr 30Works well outdoors, but not indoors. expect 4g service to run on EDGE.
- 2.0 overall
t-Mobile = SCAM. Be VERY Aware.By Bubby Jr Hartwig, posted: Apr 30T-Mobile SUCKS. If they would let me I would give them a 0 in all the topics above? I wouldn't even send my worst enemy to this company. Does anyone know how I can get connected to Upper management, because T-Mobile Executive Branch doesnt look out for us consumers? I have NO reason to lie to anyone. Lies, Lies, Lies. Watch out for Professional Scam Artist for T-Mobile. T-Mobile doesnt care about no one not even their mother or grandmother.
- 1.0 overall
It doesn't worKBy George Still, posted: Apr 29Coverage is a lie, no calls or dropped calls. Horrible! They have balls enough to charge for something that doesn't work, my area. Went AT& T same price, great service
- 1.0 overall
BEWARE........ NOT WHAT T-MOBILE STATES IN THE ADVERTISEMENTSBy Vanessa Hooker Prinster, posted: Apr 28I switched to T-Mobile on 02/28/2014 for the no contract, and ETF rebate. My rebate was finally approved on 04/07/2014 (17 days after it was submitted). I received an email stating my rebate was approved and I would receive my mastercard within 2-3 weeks. It's now been 3 weeks and it still doesn't even show being mailed. I've contacted customer support and have been told you need to wait 2 to 3 weeks..... Hello, I guess they need a calendar at the desk so they can count the 3 weeks. Today after my 4th call and numerous dropped calls I was connected to the rebate center because no one can figure out why I haven't received my rebate....... On hold for an hour I finally hung up and called back only to find out that it was closed. I'm pretty sure they had closed and just left the calls online on hold. I live in the St Louis area and have more places that I cannot get coverage than that I can. Everytime I'm trying to make a call I get a message that I need to connect to WiFi.... then when you try to do that it says connectivity is too slow and unable to connect. I've contacted the BBB - T-Mobile does not live up to it's advertisements or personal messages it sends in writing. Worst cell phone service I have ever encountered. Wouldn't recommend them if they were giving me the service for free!