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- 2.0 overall
t-Mobile = SCAM. Be VERY Aware.By Bubby Jr Hartwig, posted: Apr 30T-Mobile SUCKS. If they would let me I would give them a 0 in all the topics above? I wouldn't even send my worst enemy to this company. Does anyone know how I can get connected to Upper management, because T-Mobile Executive Branch doesnt look out for us consumers? I have NO reason to lie to anyone. Lies, Lies, Lies. Watch out for Professional Scam Artist for T-Mobile. T-Mobile doesnt care about no one not even their mother or grandmother.
- 1.0 overall
It doesn't worKBy George Still, posted: Apr 29Coverage is a lie, no calls or dropped calls. Horrible! They have balls enough to charge for something that doesn't work, my area. Went AT& T same price, great service
- 1.0 overall
BEWARE........ NOT WHAT T-MOBILE STATES IN THE ADVERTISEMENTSBy Vanessa Hooker Prinster, posted: Apr 28I switched to T-Mobile on 02/28/2014 for the no contract, and ETF rebate. My rebate was finally approved on 04/07/2014 (17 days after it was submitted). I received an email stating my rebate was approved and I would receive my mastercard within 2-3 weeks. It's now been 3 weeks and it still doesn't even show being mailed. I've contacted customer support and have been told you need to wait 2 to 3 weeks..... Hello, I guess they need a calendar at the desk so they can count the 3 weeks. Today after my 4th call and numerous dropped calls I was connected to the rebate center because no one can figure out why I haven't received my rebate....... On hold for an hour I finally hung up and called back only to find out that it was closed. I'm pretty sure they had closed and just left the calls online on hold. I live in the St Louis area and have more places that I cannot get coverage than that I can. Everytime I'm trying to make a call I get a message that I need to connect to WiFi.... then when you try to do that it says connectivity is too slow and unable to connect. I've contacted the BBB - T-Mobile does not live up to it's advertisements or personal messages it sends in writing. Worst cell phone service I have ever encountered. Wouldn't recommend them if they were giving me the service for free!
- 3.0 overall
Beware Technicalities in T-mobile Unlimited $50 ServiceBy Steve McGuffey, posted: Apr 28If you are like me and switch to Tmobile to save money things maybe not be what they seem. I've had numerous minor issues related to service. But the latest and most important is the THROTTLING. If you get the basic $50 T Mobile plan your data will be reduced from 4g to 2g at 1GB....no big deal for most of us as the plan is a good price. BUT, data is used for PICTURE MESSAGING and at 2g many of your picture text messages will not be downloaded. So once you use your high speed data if will be nearly impossible to receive picture messages until the next month.
- 5.0 overall
Getting a lot more for $80 vs $120 at ATTBy Paul Murray, posted: Apr 28I ported over to T-Mo on St. Patricks Day. I have no regrets. 3.5g of HotSpot included with my phone? Hell yah! AT&T charged me $50 for 5gb on a separate device with a separate contract. Unlimited texting included? Hell Yah. AT&T charged me an extra $20 a month for unlimited text. Free data roaming? Hell Yah! AT&T charged for that. Even the travel packs were expensive. I needed a map while trying to get un-lost in Vancouver BC. That was extra $20 just turning on data roaming. My minutes are unlimited, I only had 450. Yes, my high Rollover balance essentially made my service unlimited, but that makes the account variable. I am now at the 5 weeks mark and I have NO REGRETS. Just a little anxious in waiting for my ETF reimbursement. 8 weeks seems a little lengthy, but that's what the paperwork says. My service is fantastic. Speed where AT&T didn't have any so to speak. Only 1 dropped call in 5 weeks. AT&T, I would drop a couple of times a week.
- 1.0 overall
Horrible treatment from T-mobile and unresolved problemsBy simon demarmels, posted: Apr 25I have been a T-monile customer for years but recently i've moved to the Virgin Islands where they do not provide service. I was told by multiple customer service agents that i could get my early termination fee waived if i could prove (with either a utility bill, Local ID, or Voters registration) my current address, which i have done over and over again with different, valid, legal forms of documentation. For the past 4 MONTHS I have been emailing documentation to them proving my current address. They keep emailing me back with a standard email telling me the documentation ive been sending isn't sufficient, which is not true. I have called countless times to only end up speaking to someone that doesn't speak english, or someone that has told me that the department i have to deal with doesn't have a direct phone line so i can only communicate via email and if id like them to call me i can email them my number(which i have done, no response of course). In this time they have charged me for 4 full months of service i am not using at $100 a month. This is outrageous and i am sick of it. I don't know what else to do, i keep trying and nothing is happening. I will never be a T-mobile customer again after i take care of this issue. If anybody has any suggestions please let me know, otherwise beware.
- 4.7 overall
No problems nowBy Susan Hayes-Hatcher, posted: Apr 21I've been with T-Mobile over 15 years. Although I have had a few problems, they have been quick to fix them. The only exception to this is; I traded in my My Touch Slide last May in the Conway, SC store and was told I would get a 50.00 credit. Up until April 20th, I hadn't received it. I had been dealing with the stores manager who assured me, every time I talked to her, she would take care of it and get it done. She never did. I found out that the store never sent the phone back later I gave it to them. The last time I talked to her, she said she would give me 25.00 credit this month and then the other 25.00 in May. I said ok if that is all you can do. Two days later, nothing was credited to my account. I called customer service Easter and explained my problem. Jennifer read through all the notes on my account, apologized that it was their fault and immediately credited my account the 50.00. So, needless to say, I will never ever go to the Conway store again. I'll take my business to another store, even if it means out of state.
- 1.0 overall
Remorseful over believing Buyers RemorseBy Kate Uraneck, posted: Apr 15I purchased an iPhone 5s to try the service being told that buyers remorse would allow me to return the phone and get refund if I didn't like the reception. I ended up not wanting the service, but the store wouldn't take phone back because it had been shipped to me. I shipped using their label via USPS. From then on it has been endless calls with no resolution. They won't cancel my service, they can't find the phone, they keep telling me they have to research it, and every time I call them I have to go through the entire process of telling the entire story over and over again. It has been six weeks since I shipped the phone back and no resolution.
- 2.3 overall
Ignorant workers and Unprofessional ManagerBy Lindsay Tatum, posted: Apr 14I love my phone and granted the service has its moment but overall I'm happy with it, however I am not happy with the store, if you live in Arizona I highly recommend you do not go to the Tmobile in Tempe Market Place located in Tempe. My phone had been shut off due to partial payment so I call to get it back on because I get paid the next day. Well comes to find out they would of turned them on and were willing to work with me however, they could not identify me because apparently the last 4 digits of my social were incorrect and there was no way of identifying who I am. I was told well you have to go into a store show them your I.D and Social card and then you can call back. Frustrated as all hell, I call the store I originally set up everything in, and ask to speak to the manager. They put me on hold after mumbling they were putting me on hold and say oh well they stepped out, can I take a message so I give them my info and guess what? I'm still waiting. Not sure if their manager stepped out and forgot to go back to work or what. Its irritating because my mine and my boyfriends phones would of been back on today if not for this and I have a busy schedule and now I have to drive to the store and tell them to fix it, wondering how in the world does someone mess up a social isn't that something really important? Or so I thought. Its not my fault they screwed up, but yet Im the one who gets punished. I feel as if the place is ran by children, just because of the lack of customer service they give and how unprofessional they talk while in store and mess up something so simple but yet so important as a social. So in the end what I'm thinking is if I wanted to leave tmobile and sell my phone that I'm technically financing I could because it'd screw someone else's credit. Not saying I am but you can see how important this mess up is and how frustrated I am that my phone is still off and I have the inconvenience of having to go in the store because they can't stop being children and focus on doing there jobs.. THANK YOU TMOBILE FROM TEMPE MARKET PLACE YOU GUYS ARE SO FRICKING AWESOME I HOPE YOU ALL GET FIRED <3 Sincerely, A person with many years of customer service who will not stand to be treated like shit when I give you so much money a month. P.S step it up, and no one go there.
- 1.0 overall
TMobile is deceptive and the service is below zero Have you switched and regret it!By Connie White, posted: Apr 12Sign and Share www. goo.gl/frArXp TMOBILE successfully added 4.4 million customers to it's network in 2013 while boasting lower cost cell coverage, no contracts and better upgrade options! While I realize those claims do not mention good service is should be a given. While this sounds all wonderful it is not until you switch and realize the cell coverage is substandard that you realize what a terrible mistake it is to move. If Tmobile want's to run with the big dogs they should offer services to match! While I knew within 24 hours of making the switch the services was not half as good as AT&T for my business. I was stuck because TMOBILE had already gotten rid of the phones that were traded in. I was told they could not get them back. Thus leaving me no other option but to stay with TMOBILE unless I wanted to come out of pocket thousands of dollars to return to AT&T! Ultimately I had to switch all 9 lines over. I know there are countless others that have been wronged by the unethical practices TMOBILE has incorporated. What's worse is the company and its reps take no ownership in resolving any issues. This is an assumption but it seems like they are aware consumers are stuck well anyone who came over with the Jump program for two years so they have no desire to resolve any issues. Help me and countless others get a resolution to this problem. This is my story... I switched in January and have had horrible services if they work at all. I have called in weekly since I switched for one issue or another. Hours of my time wasted. No one ever takes ownership and stick with my problems to the end. I have had two reps say that they would only to never here from them again and by not having anyway to contact them unable to call them on it. Many of my problems have yet to be resolved or the band-aid solution is inadequate for long term services that you expect to be paid for. I knew within 24 hours the services were substandard compared to AT&T in my market area. However when I went in to get my phones back so I could walk away within the 14 day time period. My phones were gone. CSR reps have told me I was a liar services work fine only to have a CSR tell me the next day they could not help me because I was cutting in and out so bad. Mind you...I was calling from the same location that the call was placed the previous day. On one line I was told there was nothing they could do to get service and we had to deal with it. Although prior to switching to tmobile we were told St. Joesph had good cell service. MMS messaging does not work while on wi-fi yet when on data it's hit and miss once the high speed data is out. T-Mobile's csr's solution pay for unlimited data for a service that should be covered on a unlimited basis. The iPhone 5s that does not have unlimited data is removed from data all together once the allotted data threshold is reached. Now the LG G2 is not getting ANY messages without turning off LTE switching to GSM rebooting and then turning back on LTE. A trick I was told to do to receive mms messages on the galaxy note 3 prior to switching to unlimited data. SHOULD SOMEONE HAVE TO GO THROUGH ALL THOSE STEPS TO RECEIVE A MESSAGE? This phone has unlimited data and is never on wi-fi and is now having the same problem. Out of NINE LINES 7 our having issues and the only reason the other 2 are not is probably due to the fact they are not utilized much. I know others have ran into problems after switching and our not happy.