Much more T-Mobile reviews and ratings
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1.0 overallThe Worst Company Ever!!!
By Rick, posted: Dec 12Don't be fooled by the pretty girl on the TV commercials, T-Mobile has the worst customer service ever and they will lie, cheat, steal to get your business. STAY AWAY!report
- 5 people found this review helpful
- 1.0 overall
tmobile taking advantage of the elderly!!!!!!!!!!!!
By Lily Tiger, posted: Dec 12T mobile is the worst service ever. My grandmother has had an acct with them for the last eleven years and she recently verbally agreed to 2 more years in a verbal contract yet she does not even have a phone that works properly. All they offered her is a phone on a payment plan after she has not had an upgrade in over 7 years ....pathetic.... they sure do not miss billing her yet wont even offer her an up[grade that was rightfully hers before they got her to sign up for some two year plan that made her no longer able to get one....... To take advantage of seniors is really low!!!!!!!!!!!!!! besides the fact that there service is the worst... Verizon here we come!!!!!!!!!!!!!!!report- 4 people found this review helpful
- 1.0 overall
the wrost service
By wodesan, posted: Dec 12DON'T WANT TO HAVE NIGHTMARE,PLEASE AVOID TMOBLE. THEY ONLY CARE $,NOT CUSTOMERreport- 3 people found this review helpful
1.0 overallTerrible Service!
By Annie, posted: Dec 12T-Mobile is the worst telephone company out there. Poor service, failed to recognize my cancellation and continued to bill me. the worst! Do not use T-Mobile if you want to rely on your cellular.report- 4 people found this review helpful
- 1.0 overall
Customer Service terrible!
By MelissaNawrocki, posted: Dec 12I was told by T-mobile before canceling my service that if I gave them a heads up that I'd be canceling mid-cycle that they would prorate my bill once I received the final bill. I spent one hour trying to resolve this. First, while awaiting a supervisor, I was hung up on (and not called back). After spending an additional 30+ minutes on hold, I was told by a supervisor (Nick A.) that even though I only used 8 days of service during my last month that they would not be prorating my bill. Boy, am I ever glad I switched over to Verizon! Goodbye, T-mobile!report- 2 people found this review helpful
- 3.7 overall
Quality of Service has declined
By Doreen Brubaker, posted: Dec 12I have been a happy T-mobile customer for many years-- great coverage, excellent customer service, and the lowest price for basic service. In more recent years, they have lost tower coverage in less populated areas. Also, T-mobile has now made it as difficult as possible to access live customer support. It's an exercise in patience. Once you FINALLY figure out how to get through to a representative, assistance is pretty good. A final note that after many years, I have never had a billing error using direct withdrawals from my checking account. Coverage in my city, Houston, continues to be excellent with no dropped calls. Hopefully with their new merger in 2012, their cell coverage across the nation will improve.report- 2 people found this review helpful
- 1.0 overall
Worst customer service ever!!
By Brett Chyr, posted: Dec 12After so many times of fighting with customer service i will be canceling tmobile. they have had some of the worst customer service in my experience. they never care to help and pretend that they are solving a problem when they actually do nothing. I merged my account with my wife and at the same time got new phones while doing payment plans on the phone and they failed to inform us when you merge a line its a cancelation and when you cancel your responsible in full for the balance of the account and other fees. also never use easypay because its just a way for them to steal your money and get away with it and overdraft your bank accounts so you cant pay any other bills that month!!!report- 4 people found this review helpful
- 1.7 overall
I FINALLY CANCEL MY T-MOBILE ACOUNT
By enriquec124, posted: Dec 12I HAD T-MOBILE FOR SEVERAL YEARS, AFTER MANY YEARS OF SUFFERING FOR GETTING THE BILL FOR MORE THAN I WAS TOLD I WOULD GET IT, I DID PAID THE $200 PER PHONE FOR CANCELLATION,I WAS FED UP, IF YOU WANT TO CANCEL WAIT FOR YOUR PLAN TO END BUT DO NOT FALL IN TO THEIR PROMISES THAT IT IS GOING TO BE OK ONCE YOU DO THIS AND THAT, I STARTED WITH A $163 PLAN AND MY BILL WAS ALWAYS ON THE $240'S, THEN SWITCHED TO A $130 PLAN (INCLUDED TAXES) AND I KEPT GETTING A $180 TO $190 BILL, F THEM!!!!!!!!! I AM FINALLY IN PEACE WITH MYSELF, AND I WONT GET ANY PLAN WITH NO COMPANY FOR NOW ALL OF THEM SUCKS!!!!!!!!!report- 1 people found this review helpful
- 1.0 overall
I prepaid for service, got no signal at home, and they wouldn't give me a refund.
By Steve Mieremet, posted: Nov 12I went to my local T-Mobile store at 17501 Colima Road, Industry, CA 91748, and bought two SIM cards with prepaid service. After I got home, I found I couldn't receive any signal at all inside the house, and only a very weak signal outdoors--not enough to reliably make a call, let along understand the conversation. I returned to the store the next day with my receipt, explained the problem, and asked for my money back. The five people working at the store that day all claimed that none of them were empowered to help me, but that I could leave a message for the manager, who would be in the following day. I wrote a detailed explanation of the problem along with my email address and asked him to contact me. I never heard from him. I tried calling the company's customer service line (from the Verizon phone I replaced it with), got transferred to several different departments, spent about an hour waiting in hold queues, only to be told that nobody could help me except the store I bought it from. So please be warned--T-Mobile's cellular service is spotty and their customer service is nonexistent. Don't let their low prices fool you. To say that you get what you pay for would be wishful thinking with T-Mobile.report- 2 people found this review helpful
- 4.0 overall
i love tmobile
By Ross Rosetsky, posted: Nov 12tmobile is very good... i dont know why people are saying its not good... i will be with them till the end of time they do what i need to its just if you dont know what your doing tmobile is bad... people tmobile is good not bad!report- 2 people found this review helpful
