Much more T-Mobile reviews and ratings
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- 1.3 overall
Horrible customer serviceBy Tiarra Watson, posted: Jul 8I was told I could cancel my account with at&t to transfer to t-mobile only to find out my phone was still locked and could not be unlocked by at&t or t-mobile because I was still under contract and could not get another phone from t-mobile with out coming out of my pocket. SUCKY CUSTOMER SERVICE! whatever happened to making the customer happy?
- 1.0 overall
Dont do it!By Nicole Peraino, posted: Jul 7Ill keep it brief. One year in and 5 phones down and all they keep doing is sending me phones that break down. Keep in mind that I purchased a $300 smartphone Im even considering paying the huge contract elimination fee so I can be free of this hassle. Imnot a complainer but if someone asked me I would say pay a bit more a month at a different network and do not do Tmobile.
- 1.0 overall
i hate t-mobile, its been the worst 3 years of my life with them!!!!!!!By Helena Payne, posted: Jul 1I have been with t-mobile now for 2-3 years and every year something goes wrong, i have been hung up on about 5 times, i've been lied too that many times i cant even keep count, ive been spoken to like rubbish and even had one of the customer sevice rep have a go back at me, ive had outstanding charges that havent been explained to me and never be returned to me, one person telling me one thing then another telling me something completely different altogether. this is my advise to people who want to go with t-mobile please dont because you will be ripped off by them you will been spoken to in a horrirable manner by them and you will never get through to a manager and when you do they will hang up on you and so will the customer service people and they will never tell you the truth because they will just say i don't know who you spoke to and make out their dum and they ain't please please please NEVER go with t-mobile!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- 2.3 overall
CancelationBy Paige Andrews, posted: Jun 30I have been a loyal T-Mobile customer for over 5 years. When people asked who my cell phone provider was, I proudly said T-Mobile. I had great cell service at times when others in my party couldn’t get reception. I was happy and willing to recommend T-Mobile to my friends. I had a plan that had one to two additional lines as I was happy to have my friends and family with me in this service. Recently, I had to leave T-Mobile to join my parents’ family plan due to price. I would have gladly stayed with T-Mobile because I was happy with their cell service, but I had to pare down my bills and so joined my parents’ plan with another carrier. That’s where T-Mobile let me down. I contacted customer service three times to verify the end dates of my two lines of service. I determined that I could not wait until the contract ended on my line of service, but that I could wait until the other line ended. I switched and was shocked at what happened to me. I was charged for a full month of service, which I did not get. I was charged a cancellation fee for my line, which I expected. I was charged a $50 cancellation fee for my second line of service. I waited to switch until this line had ended. I believed the agents who gave me the end date for this service. Now after I’ve switched, the customer service agents I’ve talked to have told me a different date for the contract end date on this line. Is that fair? Should I be charged for a full month of service that I didn’t receive? Because I had switched service, I could not view my account online. Now I’m being told that T-Mobile customer service can’t do anything for me because my bill has been published. I couldn’t see my bill to call to dispute until I received it in the mail. Is that fair? I would recommend that anyone looking at T-Mobile as their cell phone provider carefully research and review feedback on T-Mobile. I have found that you can’t believe what you hear from T-Mobile representatives. Remember, this is from someone who was a loyal and happy T-Mobile customer. Think what they would do to someone new to their service.
- 4.0 overall
Surprisingly good!By Megan Somers, posted: Jun 29I'm actually surprised at the amount of negative comments on this forum! Anyway, 2 years ago we bought a T-Mobile dongle to access the internet while on holiday in the UK, and this year we chose to use it again, only to find that the SIM had expired. We went into the store and bought a new SIM and was told everything should work fine. Well when we got home to try it my laptop rejected it constantly. I tried to get it to work for ages with the same result, so we called up customer service. They were very helpful, giving me step-by-step instructions as to what to do to fix it. They called me back several times with instruction although in the end the issue could not be fixed. So instead they sent me a free wifi modem to keep which arrived in about 3 days and VOILA, I was set to go! Very impressed but I'm hoping it wasn't just a fluke that the service was so good! My only criticism is that T-Mobile has a URL block for websites deemed inappropriate or with adult content, which is all good, but some sites that are completely fine have been blocked as well. If they fix this issue I will be very happy with T-Mobile!
- 1.0 overall
TERRIBLE!!!!!By Rita La'nae, posted: Jun 28After being a t-mobile customer for about 3 years or so, I end up canceling my account due to them not having the iPhone in the point of time ( let's say around march,2013). After switching to sprint ( who's service is awful) I spoke with 2 customer service rep's over the phone regarding my canalization fee's. I was told that I'll be put on a four month payment plan of $84.32 by both people and that my account would have been notated. After making my first payment which was in May I was later on called by collections stating that I have a outstanding balance as if I never made a payment on my account this was on June 28,2013... After going back and forth with them I later called t-mobile to see what was going on and come to find out nothing that me and the customer service reps spoke on was ever notated. I also explained to the Cust Serv Rep that I was going to come back to them and I was told that the fees would be waived if I went back and that I would only owe around $120 if doing so, but now after going through the hassle I'm never going back to them. I'm very upset and confused to why the Cust service is so poor. It's not my fault that my account was not notated properly and it's not like I didn't make my payment. T-mobile is a horrible company!
- 1.0 overall
ThievesBy Valeriu Purice, posted: Jun 23Awful ? is noting is too nice for this company ....worst of the worst. Do not buy iphone 5 you will be stock with them for long time they dont unloked the phone to move to diferent company
- 1.0 overall
Awful!By Shauna Burns, posted: Jun 22Tmobile is really a bad company. The customer service department stinks and the people in the stores are even worse. I lost my temper with them because you have to ask ten times for something to get taken care of. I would choose any other carrier but them. I'm locked in until next year but I'm counting down the days to switch to Verizon.
- 1.0 overall
VERY BAD AWFULBy Slavica Jovanov, posted: Jun 15T-Mobile made me pay $122 for using t-mobile for 5 days its ridiculus . I was their customer for 10 years and i was playing hundreds of dollars and they suck. If UR rich go for t-mobile but if UR average go to a different company. I canceled and they keep charging fees .
- 1.0 overall
Worst of the worstBy Bharat Trivedi, posted: Jun 14They made me sign a contract by giving me 2 new samsung galaxy 4 for $75 and rest in installment. The phones never made it but yes they say contract holds. I have the whole thing recorded planning to upload it to youtube so that everybody knows their double standards.