Page 9 of T-Mobile reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.0 overall
Loyal customer for 10 Years? Get treated like an idiotBy Gina Viscogliosi, posted: Jun 3I've been a loyal customer for 10 years. I have a phone that's been replaced due to it being garbage. I am willing to upgrade and pay for it. I'm willing to pay my rightful bill. I am not willing to pay the remaining $150.00 for this phone that doesn't work. At all. They want to give me a 3rd phone that is exactly the same. Or upgrade and give me $25.00 because that's all the phone is worth. What a shady company. Do not go there! Treated me like I'm a complete idiot. I can do math. It doesn't add up. Spent over 3 hours on the phone. Fail.
- 1.7 overall
TMobile made us pay for their mistakeBy Peter Turner, posted: Jun 3Our organization ordered an upgrade device (TMobile now makes everyone pay full price for the phone) and then shipped it to an incorrect address on the other side of the country, They said well we shipped it and it was delivered so now it's your problem. They told me I would have to pay for a second phone and I had no choice but to do so. They made a mistake in shipping it to the wrong address and then I had to pay for their mistake. We are looking at getting away from TMobile, this experience was completely unacceptable and demonstrated a lack of care or consideration for us as a loyal customer with a large business account.
- 4.7 overall
T-Mobile Family Mobile thru WalmartBy Dave Arnold, posted: Jun 1Unlimited everything! Talk, text & Data. The phone is the T-Mobile Concord. It's great. Nice big screen, easy to use. I pay $40.00 a month for service. I paid $99.00 for the phone. I just had an Iphone. This T-Mobile phone is equal to an Iphone. It has a great camera and video! Love this phone.
- 4.0 overall
IF YOU LIKE T-MOBILE BUT WANT A BETTER PLAN & CHEAPER PRICE, I FOUND IT!By John Phong, posted: May 31I had been with T-Mobile for 4 years and I never had any major trouble. I have had phone problems but that is because of the phone itself. Customer service and reps have been good to me. BUT I am fed up with the contract and the price. I have found a company that uses the same exact service and shares the same towers as T-Mobile but I pay $49 for unlimited everything and I have 4gb data, not the 500 MB T-Mobile is offering on their $50 no contract unlimited deal. Also I have as much data as their $70 plan. I use to have only 2.5gb now I have 4gb no contract and I love it! please email me email@example.com and I can help you do the same!
- 1.3 overall
Avoid T-Mobile and unethical billingBy Rob612, posted: May 15I was told by two reps that I would receive a pro-rated bill when I cancelled my service. However, they charged the full amount for just one week's worth of service. Customer service asked me to return to T-Mobile and at the same time refused to negotiate a fair, pro-rated bill. In my opinion, their billing practices are misleading and they don't seem to care about the customer.
- 1.0 overall
T-Mobile is horrible. They never stand behind their promises or their product.By Richard Avant, posted: May 10I have been with T-Mobile for 10 years. They sold me a phone that I had to pay full retail. When it didn't work properly they told me to wait for the update. They told me I should wait past their 14 day grace period and it will fix the problem. I waited and did the update and it still did not fix the problem. They told me it was my problem.I would not recommend this company to anyone.
- 1.0 overall
BBB F rating for TmobileBy mrmike1965, posted: May 1Reason for Rating BBB rating is based on 16 factors. Get the details about the factors considered. Factors that lowered T-Mobile's rating include: 32767 complaints filed against business Failure to respond to 10 complaints filed against business. On August 7, 2012, BBB recognized a pattern of complaints from consumers alleging product deficiencies and/or misleading sales tactics. Consumers claim upon purchasing a new phone, the reception as well as the quality of the phone itself is poor. Consumers claim once they return the phone and receive confirmation that T-Mobile received it, they are charged for the cost of the phone. Consumers also allege T-Mobile's representatives offer less expensive phone plans that include additional features, but consumers are then charged for using those features even though they were advertised as included in the package. Consumers claim when they try to add the services that were advertised as included, the company says the plan does not offer those services and the consumers need to upgrade, which increases the cost of the plan. Consumers further allege they are charged for third-party features they have not requested or used. Consumers claim upon calling T-Mobile with questions or concerns about their plans, the company demonstrates poor customer service and places consumers on hold for long periods of time. Consumers further allege T-Mobile's representatives promise certain plans and discounts; however upon receiving their first bill, consumers realize they are being charged for a plan and price that was not agreed upon. Consumers claim when they call the company to fix the discrepancy, there is no way to verify what was promised, as notes in the company's system are contrary to what was agreed upon or are non existent. BBB recommends consumers review in detail any contract before signing, and to get any verbal promises in writing.
- 1.0 overall
Fed-up with T-MobileBy talonloady, posted: Apr 28After 12 years of being a faithful customer of T-Mobile I can no longer put up with their lack of Customer Service and lack of concern for their customers in General. I have been screwed by this company for the last time! Truly Pathetic mobile phone company
- 1.0 overall
T Mobile just like the other 3By Jerryz, posted: Apr 24I have used Verizon, AT&T, Sprint and T-Mobile over the past 12 years. Look at all the complaints for the 4 companies on this website. All 4 lack great customer service, They all have service problems at one point or another, they are all after more and more money and if we switch, well, they get more money. If people are getting great service, they love their company. All 4 companies have those people. If people are not getting great service, they hate their company. All 4 companies have those people as well. What we have failed to learn is that we created these monsters because we want more and more, faster and faster, now, now, now. These companies don't care because as soon as you drop service and switch, someone is switching back to one of the other 3. It is a cycle and they are all in it together. Think about it. If you owned one of these companies, wouldn't you fix the billing issues, the customer care issues, the phone issues, give discounts to your loyal customers etc.etc. These companies just don't care because if they don't get the money from me or you they will get it from someone else. It is estimated there are almost 300 million devices with contracts with these 4 companies at an average of $80 per line. That is over $24 BILLION per month collectively. THAT'S WHY THEY DON'T CARE, PERIOD. If each customer kept their current provider but found a way to reduce services by about $20 per month per device, it would take from their pockets approximately 6 BILLION $$ per month collectively. Think that would open their eyes and make them change. We should try it.
- 1.0 overall
T-mobile sucksBy anej, posted: Apr 24 - updated: Apr 24Their customer service is horrible.... before I bought a full price phone they said all it takes to unlock it is one phone call and that was one rep on the phone and one at store.... Long story short I got the phone and I`m leaving in two day for a longer period of time so I need my phone with me but they cannot process my request and leave me without a device even though I`m paying the $500 for it. Their excuse was that their reps don`t know the policy and their genius manager suggested I use skype over wi`fi for my call for over a month... ARE YOU KIDDING ME?!?!? Well, let me suggest you something - take your stupid phone back because I`m done with Tmobile