Even more T-Mobile reviews and ratings
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- 2.0 overall
Customer service has no clueBy Den Miller, posted: Oct 27I had a problem number(voice mail being left and calls not for me) so I requested a number change, I got the change but now I cannot log into my.t-mobile.com and look at my info. Several calls to customer service resulted in nothing but questions and comments that they are down, or tha tI did somrthing wrong, yet I could look at my wife's account. Their CSR seem to have no training whatsoever.
- 1.0 overall
Stay away from T MobileBy Bernardo Molchanova, posted: Oct 23To me, T Mobile was the worst carrier experience ever. One month I was made to pay 500 dollars for two lines for calling voice mail at one point 40 times in a minute.When I called they forgave some of it; I requested to cancel my service and the offered a 10 dollar discount per month which mysteriously ended 10 months prior to my 2 year contract. I was paying phone insurance and when it broke 1 month before my 2 year contract they said I had to pay 150 deductible to get the same phone...a two year old phone that's worth 5 dollars on gazelle.com! Also, I was getting 15% military discount and when I told them to close my account, I was told this discount did not apply to my last month. As far as service, this was so frustrating that I always had dropped calls or no service at all. If you go T Mobile...Good Luck!
- 1.0 overall
WORST COMPANY EVERBy Charlie Neil, posted: Oct 18I had Tmobile for 10 years. I just dropped them. For 6 years they were great, but in the past 4 years they have been awful! They do not know how to do their jobs, and when they make mistakes they will not fix them. They kept charging me for a phone I had paid off months before, and everytime I called to have it fixed they would not fix it. WORST CUSTOMER SERVICE EVER!! I even wrote a letter to their head quarters and the high up people don't care either. Don't ever use Tmobile!
- 1.0 overall
They just keep getting worse!By C M, posted: Oct 18Four independent contractors in my office have T-Molie service and three have AT&T. Due to something in the building, none of us gets more than one bar on the service signal. Someone with AT&T called AT&T and explained the problem - we have to step outside our office to get signals. AT&T immediately provided a free signal booster. Problem solved. I called T-Mobile with the same problem and was told that we'd have to pay for a signal booster because we don't have the 'right service.' Seriously! So, for all of you out there who are wondering how T-Mobile can provide service without contracts, the answer is simple - they've taken away the little bit of service they actually had. I didn't think a company could go from worse to worse, but T-Mobile has proven me wrong. Can't wait to read about the buy-out or bankruptcy in the financials. Clearly, they can't last operating like this. As a side note to T-Mobile: sending your customer service responsibilities to foreign countries only serves to makes your customers angrier. If you are remain compelled to do this, the least you can do is teach your new employees about the American culture. No amount of apologizing, being nice and repeating what I just said will ever replace good customer service. Bring it back home where it belongs.
- 1.0 overall
poor poor poorBy Satia K. Manik, posted: Oct 16I called 611 to close one of my number because I don't need that anymore, it is around 4 days after billing cyclice. When I said I don't need the number anymore it should mean the number and the service has to be cut off as soon as possible. But what happened is the number was kept active until the next billing cycle which mean I have to pay for the full month. The representative didn't not give option between cut off automatically or keep active until billing cycle, which the options are available when I called second time. so bad. It is cheap, but poor signal and poor service !
- 1.0 overall
horrible service, worst customer careBy Foroud Sharegh, posted: Oct 13I was with t mobile for the last eight years. At the beginning they were okay, but they kept getting worse and worse. Over the last year, the service was so bad that we couldn't even make a phone call without disconnecting at least 5 times. We called several times to resolve the issue, but they kept telling us that things will get better when they completely switch to 4G. Finally after spending hours and hours with customer care and wasting so much time, we decided to pay almost $400.00 and get out of our contract. They did not even for once tried to accommodate. We have Sprint now and so far all is great.
- 4.7 overall
Surprising resultsBy Larry Myers, posted: Oct 13I'm new to TMobile and wasn't expecting cs to be as good as my old carrier. I've had reason to call TM customer service on several occasions for various questions, and the response I got was extremely knowledgeable, pleasant, and factual. Not sure why the bad reviews, but I can only add my experience as a definite plus.
- 1.0 overall
Worst Customer Service EVER!By Alexander Azikov, posted: Oct 8I wanted to buy new phone and decided to try T-Mobile, 'cause the prices for phone were really nice. It was a big mistake! I've ordered Galaxy Note 2 online. And all I got two weeks later is an empty package. I called customer service. It was a nightmare. I was spending almost an hour on hold every day for 3 days, when they were trying to solve my problem transferring me from one department to another. First, they opened investigation claim, then they said they would send me new phone and refund me the amount of the previous order, once investigation is complete. It was fine with me, because I knew that the phone would never be activated through my account. Second, while confirming the order they never bothered to ask which address I want it delivered to, but the worst part was that they called me the next day and asked me how I want to be charged for the full amount of the previous order, which I never got!!! They don't seem to have any records of my previous problem case, their departments don't seem to talk to each. I was on hold with them for more than 40 minutes, and they said that there is nothing they can do, until investigation is over. I was being treated like a criminal. I've never ever had such a horrible experience with any other company as T-Mobile. I'm never gonna use T-Mobile again and advise everybody I know to stay away from T-Mobile as far as possible.
- 1.0 overall
Service quality SUCKS.By Karina Pennett, posted: Oct 5I've had T mobile as a provider under my parents since I was thirteen ( I am now 18 years old, as of September), and all I can possibly say about their terrible service is this: DO NOT GET IT. The phones are nice. The prices, mediocre. The customer service gets a solid C rating. But the reason you buy a phone and a package is to call and send text messages, and T Mobile just does not have the adequate service to meet this requirement. Slowly over the past year and a half, I've noticed that I can no longer send text messages (the bar says its on one or two, but really there is no service) or recieve/send calls unless I am in big cities. I live in the La area, which you would think would be enough of a big area to provide coverage, but aparently it is not, because my phone will not recieve or send anything while I am within 20 miles of my home. That is utter bullshit. If you want a good provider, check out verizon, att, ANYTHING BUT TMOBILE. None of my friends with other providers ever have any problems with their phones. I'm getting off of my parents plan, and buying my own from them. If your shopping around for a new provider i highly discourage getting a plan from this company.
- 4.3 overall
It was a pleasureBy Kathy Banta, posted: Oct 5Tonight my husband and I went to Tmobile in Apple Valley and were greeted with friendly service. The gentleman that helped us, Antonio, was friendly, upbeat, informative and made our experience with purchasing a new plan enjoyable. My husband always asks tons of questions and Antonio answered them all, some twice, with patience. Thank you, Antonio for such a pleasant experience. Kathy B