Even more T-Mobile reviews and ratings
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- 1.0 overall
Lead customer standardBy Tom Dragen, posted: Aug 9I and my family switched to t mobile from sprint. At first we thought how could anyone not come to t-mobile? But then after having the service for less than 2 months we had bought a brand new Nokia Lumina 521 windows phone and 2 refurbished ones. Well the brand new one we have replaced now 2 times and still having issues. We spoke to the retention, special service and there tech department spending more than 7 hours of time going back and forth. They will only replace the phone with a 5 dollar insurance fee and will not wipe the original purchase price which we owe 60 dollars left per phone if we upgrade the phones. Not even looking for free upgrade just the smart thing. Turns my phone in and get a small upgrade which I’m willing to pay for. But they still want the original phone paid for in full even though it’s broken and never worked right in the first place. Now one of the refurbished phones is starting to have issues and they will not help to fix it. They say we need to turn it in to insurance for another 5 dollars and replace it with the same model make and model phone. Also none of their facilities has the ability to fix any of their phones. I can’t understand how a company can sell you a broken product and not want to fix it. Even if I go to Wal-Mart and purchase a broken product they will replace it or except the return. Not T-mobile also on top of all this when we first got the phone being it took T-mobile over 9 days to get us the phone and tried it for not even a week. Called them back saying we are all having issues with the phone would like to get a different phone they told us its day 15 and we cannot exchange the phones anymore. We only have a 14 day grace period. There response was unbelievable. This should have been told from the beginning. That when I said on the phone I wanted their service before they even shipped the phone, the 14 day grace period started. What the heck kind of scam is T-mobile. The worst company I have ever dealt with. All I can say is plain and simple. DO NOT GO WITH THE HYPE T-MOBILE IS A STREIGHT UP SCAM. The worst company I have ever dealt with in my life. I am dumping ever piece of stock I have in them before this catches on. I’m going to try cricket.
- 5.0 overall
gold standard for customer serviceBy Bay Stevens, posted: Aug 7After years without needing to call in, technical difficulties with wi-fi network at work had me on the phone almost daily with T-Mobile customer service. They are knowledgeable, concerned, and they don't blame the customer for issues (a common theme at other companies). They sent me a replacement phone and it's working much better. It turns out that I have been a customer of theirs for 17 years and whatever their products, I'm staying because of the service.
- 1.0 overall
TMobile charged for using the family plan but haven't sent the sim cards yetBy Anna Boltenko, posted: Aug 6Heard about very interesting family plan from T-Mobile so decided to change current mobile provider. Ordered sim-cards, waited for 3 weeks, but no sims were recieved. Called to T-mobile and they said they see that sim cards were recieved 3 weeks back, but they were not! T-Mobile now gives us these sims(but to get them we need to go to the shop and take them, not receive them as was promised). But what is WORST they charged us for using their service(for 3 weeka) as if we received the order on time, but they don't even have any tracking number for it, and they are saying they cannot do anything about it. Can anybody advice what can be done in this case
- 1.0 overall
Consumer InsultBy N K, posted: Aug 1Scene 1 : Customer's phone is lost from a nationwide carrier plan.,still a few months left in the contract. Best option through advertisements - switch to T mobile Scene 2 : Went to see customer rep in person, agrees to pay ETF ( full amount) , switch lines and agrees to trade in any fone with no credit return (regardless of carrier as the customer had already lost his existing fone). Rep does a credit check , a few ques. asked for validation on phone for the customer - voice not clear over the line , gets rejected ( though with a very high Bureau Score). Customer reaction : can the call be done again , Rep replies only no after 60 days. Customer aghast , what just happened. Scene 3: customer calls customer care , line gets disconnected in between after some credit verification. No calls returned from the customer care. Scene 4 : customer calls them again and explains., customer care , as always, pleased to help. Does a credit check , explains bills etc. , but at the end refutes from paying ETF as the the fone is different from the number carrier. Customer : but the other rep who he met in person said it;s okay to trade in any fone. Customer Care asks him better to trade in there in person. Customer goes to the customer rep quoting the ref number customer care gave. scene 4 : Customer Rep : it's fine to trade in any fone but the ref # given asks for some security deposit plus down payment. Customer : but it was never mentioned in the call. Customer refuses to pay for which he wasn't made aware of. Scene 6 : Customer approaches a different branch to meet in person. explains everything . They are eager to help but do a credit check again only to conclude the security deposit would be 4 times the prize of the fone. customer aghast. Calls customer care again. Scene 7 : customer care first says your credit is bad , to which customer replies he knows it's very good. customer care then says their fraud scores are high for the customer , meaning all the while in person reps were treating him as a fraudster. Can't be as insulting as that. On top of that , offers him pre paid service as that's best suited for him. All the while customer was played like a ping pong just to degrade his score each time. conclusion : 7 hours wasted in the process , no alignment between their department and very insulting treatment to the customer
- 1.7 overall
Poor retaining serviceBy Luis Romo, posted: Jul 28I've been looking to upgrade my phone. T-Mobile has the Galaxy S5 for $660.00 while AT&T has it for $99.99 with a two year contract. T-mobile refused to match or offer a good deal. The best offer they had was to give me a 60.00 discount. The representatives seem uninterested in retaining my business.
- 5.0 overall
Amazing carrier and leaves sprint in the dustBy Mike Palomba, posted: Jul 28We just switched from Sprint to T-Mobile. Not only did they pay our early termination fees in full, but we all got new, better phones (iPhone 5s, iPhone 5c, LG G2, and LG G3) and we still pay less than we did with Sprint. And there are no overages and you can stream music without affecting your data limit. T-Mobile is truly one of the best carriers if you live in a metropolitan area such as New York or other major cities. I would recommend it to anybody
- 2.7 overall
Would never recommend to anyoneBy Amy Smith, posted: Jul 27I have no service at work, drop calls all the time, and people often tell me they never got my text and I pay for 4G Unlimited Everything. Total ripoff.
- 1.0 overall
rip off artistsBy Tina Hart-Christiansen, posted: Jul 19starting off with $219. credit refund. went down to $190. credit ,went to $99 credit to owing them $22. after being on the phone with several people for 58 min were getting back only $63. thanks for nothing Tmobile
- 2.0 overall
CVE Vulnerabilities Effecting Many T-Mobile Phones!By T. C., posted: Jul 18 Android 4.4 (KitKat) is the most recent Android version released which obviously mitigates the latest CVE security vulnerabilities effecting all previous versions of Android. T-Mobile has been (like so many other providers) slow to upgrade certain Android phones, not to mention the fact that they've been selling phones which cannot accept the latest upgrades to the Android Operating System (like the 'LG Optimus L9')---thus leaving those customer's phones vulnerable to the aforementioned CVE vulnerabilities---lest these customers opt to purchase a new phone with Android 4.4 already installed. That seems to be the only option T-Mobile is willing to currently offer to this obviously growing and insidious problem with security vulnerabilities. Why they would sell phones that, because of internal hardware restrictions, could no longer be upgraded to the latest most secure versions of Android, is yet to be a question I'm sure many frustrated customers want the answer to! We are only rightfully concerned about the security of our devices---yet providers (like T-Mobile) have left these customers to fend for themselves. This is quite disconcerting to say the least.
- 1.0 overall
Terrible!!By Laura Diaz, posted: Jul 16T-Mobile is by far the WORST carrier I have ever dealt with. They are basically trying to screw people for their money. They recently canceled my service because there supposedly was never a payment made when I in fact made a payment arrangement with one of the reps. They said that my bank returned the payment due to insufficient funds in my account. I had plenty of funds when they tried to process the amount. I also received confirmation that my payment had been processed and I was good to go. I never once received an email or confirmation about my bank returning my payment. Now they're asking for DOUBLE the amount to get my service back up since it has been cancelled. Absolutely ridiculous. They sure as hell can send out emails and texts about past due amounts and everything else but they can't send out notifications about payment failure or anything else. The sad part about all of this is that the rep I originally spoke to and set up the arrangements confirmed me bank account and verified that the amount was going to be taken out and that it was good to go, no problems, bank account is active, funds available, everything. T-Mobile id trying to screw me over. I will never go back to them. Moving on to Verizon.