Even more T-Mobile reviews and ratings
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- 1.0 overall
poor poor poorBy Satia K. Manik, posted: Oct 16I called 611 to close one of my number because I don't need that anymore, it is around 4 days after billing cyclice. When I said I don't need the number anymore it should mean the number and the service has to be cut off as soon as possible. But what happened is the number was kept active until the next billing cycle which mean I have to pay for the full month. The representative didn't not give option between cut off automatically or keep active until billing cycle, which the options are available when I called second time. so bad. It is cheap, but poor signal and poor service !
- 1.0 overall
horrible service, worst customer careBy Foroud Sharegh, posted: Oct 13I was with t mobile for the last eight years. At the beginning they were okay, but they kept getting worse and worse. Over the last year, the service was so bad that we couldn't even make a phone call without disconnecting at least 5 times. We called several times to resolve the issue, but they kept telling us that things will get better when they completely switch to 4G. Finally after spending hours and hours with customer care and wasting so much time, we decided to pay almost $400.00 and get out of our contract. They did not even for once tried to accommodate. We have Sprint now and so far all is great.
- 4.7 overall
Surprising resultsBy Larry Myers, posted: Oct 13I'm new to TMobile and wasn't expecting cs to be as good as my old carrier. I've had reason to call TM customer service on several occasions for various questions, and the response I got was extremely knowledgeable, pleasant, and factual. Not sure why the bad reviews, but I can only add my experience as a definite plus.
- 1.0 overall
Worst Customer Service EVER!By Alexander Azikov, posted: Oct 8I wanted to buy new phone and decided to try T-Mobile, 'cause the prices for phone were really nice. It was a big mistake! I've ordered Galaxy Note 2 online. And all I got two weeks later is an empty package. I called customer service. It was a nightmare. I was spending almost an hour on hold every day for 3 days, when they were trying to solve my problem transferring me from one department to another. First, they opened investigation claim, then they said they would send me new phone and refund me the amount of the previous order, once investigation is complete. It was fine with me, because I knew that the phone would never be activated through my account. Second, while confirming the order they never bothered to ask which address I want it delivered to, but the worst part was that they called me the next day and asked me how I want to be charged for the full amount of the previous order, which I never got!!! They don't seem to have any records of my previous problem case, their departments don't seem to talk to each. I was on hold with them for more than 40 minutes, and they said that there is nothing they can do, until investigation is over. I was being treated like a criminal. I've never ever had such a horrible experience with any other company as T-Mobile. I'm never gonna use T-Mobile again and advise everybody I know to stay away from T-Mobile as far as possible.
- 1.0 overall
Service quality SUCKS.By Karina Pennett, posted: Oct 5I've had T mobile as a provider under my parents since I was thirteen ( I am now 18 years old, as of September), and all I can possibly say about their terrible service is this: DO NOT GET IT. The phones are nice. The prices, mediocre. The customer service gets a solid C rating. But the reason you buy a phone and a package is to call and send text messages, and T Mobile just does not have the adequate service to meet this requirement. Slowly over the past year and a half, I've noticed that I can no longer send text messages (the bar says its on one or two, but really there is no service) or recieve/send calls unless I am in big cities. I live in the La area, which you would think would be enough of a big area to provide coverage, but aparently it is not, because my phone will not recieve or send anything while I am within 20 miles of my home. That is utter bullshit. If you want a good provider, check out verizon, att, ANYTHING BUT TMOBILE. None of my friends with other providers ever have any problems with their phones. I'm getting off of my parents plan, and buying my own from them. If your shopping around for a new provider i highly discourage getting a plan from this company.
- 4.3 overall
It was a pleasureBy Kathy Banta, posted: Oct 5Tonight my husband and I went to Tmobile in Apple Valley and were greeted with friendly service. The gentleman that helped us, Antonio, was friendly, upbeat, informative and made our experience with purchasing a new plan enjoyable. My husband always asks tons of questions and Antonio answered them all, some twice, with patience. Thank you, Antonio for such a pleasant experience. Kathy B
- 3.7 overall
Customer Service Improvements & MoreBy Cody B, posted: Oct 4It may just be luck, but the last 3 times I've spoken with T-Mobile, I've gotten nice, friendly, and knowledgeable; however, one of the times I believe the time before the last, one of the customer service reps forgot to back-date something that they said they were going to. I had just gotten off the phone with customer service, approximately, less than 60 minutes ago, and the employee who goes by Andrew E (74637) did an excellent jobs and he was as following: Friendly, Punctuate, Knowledgeable, and Thorough; possibly the best employee of T-Mobile I've ever had the pleasure of communicating with to get a billing issue sorted out; keep in mind that I was having a severe panic attack during and before the call as well, and he was still able to do his job like every customer service employee should be able to. Due to my latest experiences with T-Mobile's customer service, I'm going to have to bump that up to a five instead of the two that I would had given it prior to my experiences these last few months. However, the service quality in general where I'm located isn't that great in some areas, and I'll go from having perfect service to not being able to get ANY calls out after traveling 4 miles away from the location I had perfect service at; however, this may have a lot to do with the way the buildings are constructed in this area, and the fact that I'm out in the sticks part of the time. I'm still on a 3G phone (Galaxy S Vibrant) because I haven't had a reason to upgrade, nor have I had the spare money to get the phone I want to upgrade to, but I'll be upgrading to a Galaxy S4 (one of the variants, with quite a bit of onboard memory for obvious reasons). Honestly, I can't find a way to give direct feedback to T-Mobile in regards to the person I had just spoken to, so if anyone here is able to and wishes to relay my feedback of Andrew E, I'd greatly appreciate it because people like him who are good at their job and do it right in a timely fashion deserve to be rewarded for their efforts. It seems T-Mobile is starting to slowly go in the right direction with customer care, and I hope they continue to improve and train new/old employees like Andrew. I'm a programmer on the side, and I develop an assortment of applications and some low-level stuff as well for various processing platforms, so I understand how stressful it can be to deal with a client or customer at times; people posting these reviews, please take your behavior into account as well, and the impression you leave on T-Mobile's employees because even though it shouldn't be this way, they're going to become jaded and it's going to result in bad customer service in general. A lot of these people are just trying to put food on the table, and they're still human just as you are, regardless of their association/employment with T-Mobile. Not to mention, the people you typically talk to on the phone aren't the ones that are settings the rules and regulations for trying to get every penny out of you they can, don't blame the customer support, blame the ones higher up calling the shots instead of directing that malice and frustration towards someone who's probably barely scraping by. Overall, I'm going to give T-Mobile's overall value a 3 until I continue to see improvements with customer care and phone service in general. Note: There's ways to get your price down to a comfortable point, and sites like these are great for finding information and tips on how to do so, so use whatever legal method you can to get your price down to a comfortable point.
- 1.0 overall
IM DONE WITH T-MOBILEBy Myrna ThomasAgosto, posted: Oct 2I have been with T-Mobile over 7yrs. I don't know what had happen to this Company is going down the hill. I guess is about only the MONEY! no longer loyal their customers. I'm out. Your Business SUCK. Long story short. NOT a happy Customer.
- 1.0 overall
RubbishBy Sush Bagchi, posted: Sep 30I sent my phone for repair about a month ago. On the phone, the customer service guy said, I will be given a loan phone to use while my phone is getting repaired. When I took it to the nearest T-mobile EE shop, they just handed over a sim card adaptor and said they had no phones to lend. I tried going back again on another occasion, still no loan phones. I am in an expensive tariff plan. Now I am without a phone, have not used any free minutes or data. But will have to pay my bill of 37 odd pounds for nothing. Totally CRAP service if you ask me. The guy at the shop was also very cold. No apologies that it was taking so long. RUBBISH!!!
- 1.7 overall
Customer care and supervisors are of now use. Worst service i am experiencing.By Vaibhav Rathi, posted: Sep 29I had a monthly plan of 30$ and i made a 30$ recharge 3 days before, suddenly my plan was changed and when i had a talk with customer care first i had to wait for 1 hr and then they hung up the phone. Also the so called supervisor says that it was my mistake and i have to do a recharge of 30$ more. Supervisor was of no use and could not give me refund. Its a shitt!! I will share this with all my friends in college and will advice them not to use tmobile.