T-Mobile

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Company Overview: T-Mobile is the U.S. operating entity of T-Mobile International AG & Co., a subsidiary of Deutsche Telekom AG & Co. K.G.

Network Benefits: National network has grown over past five to ten years to cover virtually entire United States.  Worldwide presence of parent company makes for easy international calling and roaming.

Special Plan Features: Domestic Long Distance included in all post-paid plans; Family plans available; Unlimited Nights/Weekends available but not standard; Messaging and data available as a-la-carte and monthly add-ons; Pre-paid services available.

Unique Features: Sidekick 3 handheld and service plan combines voice calling with messaging, email, and optimized Web browsing services; Package plans available for voice, data, and wireless broadband services via phone, Sidekick handheld, and laptop computer.  First U.S. service provider to office android devices in the form of the HTC G1.

Pros: Fast-growing subscriber base and GSM network means access to many new phones and features at aggressive pricing; Partnership with Deutsch Telekom good for international travellers

Cons: Unlimited nights and weekends not standard on all plans; Wireless Internet plans are very expensive.

Technology Used: GSM/GPRS network running on 1900 MHz with 850 MHz roaming; EDGE high speed data network; "T-Mobile HotSpots" wireless internet.

Coverage: National, owns its own network, recently expanded with 850 MHz roaming services in partnership with Cingular.  Offers wireless broadband services at 6,000+ "HotSpots" locations nationwide. Coverage map online at http://www.t-mobile.com/coverage/

Customer Service:  T-Mobile ranked highest (including five ties) in overall customer satisfaction in all six regions of J.D. Power and Associates' 2006 U.S. Wireless Regional Customer Satisfaction Index Study.

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