Tracfone reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.0 overall
Unable to help with this phoneBy Kay Rovik, posted: Oct 14I am trying to get help with my free Tracfone to set up voicemail, I follow prompts and doesn't help. I have no way of putting an app on it because of the type of phone. In the live chat it says what carrier? I don't know because it was set up as a free phone with 250 mins a month. It doesn't say on the phone who the carrier is. I have called the phone number and get instructions on how to do the tutorial, but that won't help because this phone doesn't have an option to get an app. Was thinking of buying minutes but have decided not worth it.
- 1.0 overall
Better off without itBy Gabby Colon, posted: Oct 10Ive been trying to connect my phone for a month, but between their useless website and thier poor excuse for customer service, I just stopped wasting my time and just got a Metro PCS plan and phone. Tracfone=WackFone
- 1.0 overall
i have service bars phone says home always service unavailableBy Ruth Bruch, posted: Oct 5service unavailable this phone service THUMBS DOWN
- 4.7 overall
Helped more than I expected!By Judy Pirnia, posted: Sep 25I recently set up Tracfones for my mom and dad. They live halfway to nowhere where even the big carriers have spotty service. They didn't want to pay an expensive contract when service is always spotty, so we went with Tracfone. My parents wanted to keep their old mobile phone numbers. My brother is the owner of their family plan, but was out of town, so I needed to do the switch without him. I had the wrong password for the old account, but Tracfone worked with me, and even called the old number back a few times until we got the access to the old plan figured out. They really helped me complete that process. After sleeping through the night, the minutes were still not appearing on my mom's phone, so I called customer service again from a different phone. There was no record of the minutes for the new phone (which makes no sense because you need minutes registered to activate the phone). The representative worked with me to recover the minutes, and compensated me a day of service time because of the delay. My dad’s phone was working, complete with his old phone number, in about 30 minutes. Much easier and less eventful. He swears he gets better service with his new phone, but it may just be his excitement. I left my parents’ to travel back home, leaving both parents happy with their new phones. It was a trying process, but I am very happy with Tracfone’s response to my problems. I would recommend Tracfone to any of my friends or family.
- 2.7 overall
Poor serviceBy A.j. Bourque, posted: Sep 9Tracfone has a great phone service until you have to deal with customer service. I once tried to buy a year worth of minutes I got 60 days no refund. Drop my phone in the water tried to keep the same number poor service , tried to add minutes to the new phone the put the minutes on the dead phone again no help from customer service. Now I have to get a new sims card, guees what they sent the wrong sims card now we will try again to see if they can get it right I hope I get the right sims card this time. Good luck
- 1.0 overall
Bad advice from sales personBy Bobby Highland, posted: Sep 2Oct., 2013 I purchased ZTE valet. Advised sales person service in this area was not good but he insisted this phone would be perfect and service the best I could get. It took over an hour for him to get it programed. I had to return to the store 3 times to get it activated. A month later it was inactivated again even tho I had a 1 year card in it. I have to go 25 miles from my home to get service while all my neighbors have service right in their homes. Going to find something else when card expires although I still have over 2300 minutes left. Money wasted!
- 3.3 overall
4 years and it's been greatBy John Smith, posted: Aug 24I never had a problem on my 3rd phone now.. I can't comment on customer service for I never needed to contact them. bargain rates
- 2.7 overall
Samsung S425 Tracphone Service is Mediocre at BestBy Everett Solomons, posted: Aug 16I have owned the Samsung S425 Tracphone now for about six months. I would give it a 2.5 out of 5 because like others the service is lacking. I can add minutes but online is cumbersome to impossible and can barely get it done on the phone. The requirements of mile long serial numbers and passwords etc wastes my phone time. Also have been plagued by numerous (3-5 times a day) text messages with no sender id, message and no subject. Uses up my personal time and phone time! What to do? Call Tracphone - hardly. Albert Grosspoint
- 1.0 overall
Worst service and tec support ever!!!By Jim Kleinschmit, posted: Aug 12They are the worst lying and incompetent people I have ever had the mis-fortune of having to deal with, and that is saying a lot as I am 71-years of age. Many, many wasted hours trying to get simple things handled that never were handled. After my latest attempt to solve a simple problem, with a new Tracfone, I finally gave up and smashed the new phone with a Hammer and now I feel a little better. I am totally amazed that they can stay in business!!!
- 2.0 overall
Works until you need help then expect no helpBy Carol Doolittle, posted: Jul 31I use a cell phone mainly for travel or if I need assistance so if would be foolish to buy an iPhone-type monthly plan. I've been a TracFone customer since 2005. When Tracfone works it does the job. But when you need customer service watch out! In the last 7-days I have wasted more than 8 hours on the phone and e-mails with TracFone reps trying to get a defective ZTE Valet replaced. One representative, Raymond, threatened (hope that call was recorded for quality assurance!) that “if I didn’t contact FedEx to find out the problem and give him an alternate address I wouldn’t receive a replacement phone.” Fed Ex told TracFone that they couldn't deliver the TracFone box for me to return my defective 4-month-old phone to them. When I realized that TracFone wasn't going to troubleshoot, (wouldn't that be ‘customer service’?) I called FedEx and was told the shipper gave them an address with only numbers, no street - the shipper was wrong. So I again called TracFone but still no resolution. I have a useless phone and TracFone is not providing customer service. The reps apologize a lot for 'my inconvenience' but do nothing to efficiently replace their defective phone.