Tracfone Reviews See All Tracfone News

I've been a Tracfone customer for several years. Overall, I think it is good value for the minescule money. 120min/90 days is typical of my purchases. But once, I was duped by their customer service into buying a one-year plan that was on sale or something. I guess I was in a hurry & too distracted to ask the right questions at the right time. My memory has taken a hit in recent years. So has my hearing. After the sale was final, I asked How many minutes comes with that, again?, thinking the odds were that he had mentioned it & I simply forgot the numeric answer. His answer was that it comes with no minutes at all, just airtime!! The one thing I didn't need! My only motivation for giving in to his aggressive sales tactics was that I had been given the impression that by buying this much service all at once, I'd be getting more minutes for the dollar. But, as always, a refund was denied. It was $50 down the toilet!!!

I've been using Tracfone for a long time, and I haven't had any trouble with their service. As others' have said, their customer service leaves a lot to be desired. So I'm almost out of minutes on my current phone and thinking this would be a good time to change carriers. One problem, nobody else does what they do. Net10 and Tracfone are the same company, so that doesn't solve anything. Does anyone else offer a pay-as-you-go phone that is as affordable. None of the big companies seem to. I'm trying to avoid any more monthly bills--contract or not. I just want to pay for what I actually use.

I've had several phones,only because I wanted to upgrade phones, during the years I've had service with Tracfone & overall had good service & phones. For my needs, Tracfone prepaid cell service has the the best value for me with fair customer service. I say fair customer service because sometimes I've been on hold longer than I wanted & most times I get someone that's difficult to understand(although that happens with many companies customer service & support lines). I did have trouble when I upgraded phones twice and had to wait, only 2 days, to get new sim cards in mail but then the switchover went fine & all worked good. Have had no problems with any of the phones having service/signal pretty much everywhere except sometimes on casino floors. Half the time on any casino floor I cant call out & calls received go directly to voicemail. I couldn't get a cell phone & service at a lower price anywhere. I don't use it as my main phone, don't need or use internet on it, & don't need apps & such so considering everything, this has been the best option for me. I would recommend Tracfone unless you require the internet, lots of apps, &/or lots of minutes(say 500 or more or like so many that unlimited is best) in which case I'd recommend theunlimited talk, text, & web for $40 a month or less.

Had a smart phone that lost its sound one month after I got it and tracfone could not and would not fix it.there service dept. stinks and it, is run by people who you can't understand. All misinformed idiots. I'm surprised they are not sued and it's hard to believe they stay in business.stay away if you know better-spend your money somewhere else.good luck-you will need it if you go with this so called company