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Tracfone Reviews See All Tracfone News

Company Overview: TracFone is a prepaid wireless provider. The company is a subsidiary of América Móvil, and also operates Net10 Wireless.

Network Benefits: TracFone does not operate its own network, but operates as an MVNO reselling service from over 30 other providers.

Special Plan Features: Prepaid services only; Remaining minutes balanced tracked on handset.

Unique Features: Refer-a-Friend offers free service minutes in exchange for referring a friend who purchases service.

Pros: Flexible service options without contract commitment; Inexpensive handsets (often refurbished); Phones and service available direct from Website and at stores nationwide; Choice between many networks and technologies.

Cons: More expensive than contracted service from national carriers.

Technology Used: GSM, TDMA, and CDMA.

Primary Coverage Area: Nationwide.

Customer Service: TracFone's service is both very popular and widely complained about with regard to phone activation and other technical problems, call quality, customer service, and general business practices.

Show me:

Average user reviews

 

Based on 272 Reviews

Overall
2.3
Service Quality
2.35
Customer Service
1.8
Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Bad news

Posted on: September 13th, 2013 by ray maki

So-called tech support couldn't transfer my net10 number. I couldn't understand them, and they couldn't understand me. I am very dissatisfied!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

DO NOT USE THIS COMPANY!!!!

Posted on: September 12th, 2013 by Cheryl Taylor

If I could rate them as zero, I would. Somehow they signed my mother up for an automatic payment plan and said that it had been done by me . . . which it hadn't. They would not do anything for me and when they said they had cancelled the automatic plan (which was more than twice the minutes and 1/3 the time to use them) I went to the website and they hadn't done a thing. I un-enrolled my mother and we will be looking for a different option for her at the end of the month. DO NOT use this company. I will be making a complaint to the better business bureau in my state.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

worst

Posted on: September 10th, 2013 by Victor Ventures

If there was ever a cell phone carrier that should be put out of business, this one is at the top of the list. It is run by South Americans where corruption is king.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
3
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

canceling serivice

Posted on: September 8th, 2013 by Nancy Schoenbein

I have had the same issues as listed here. First phone we we got we had wonderful customer service. Had to get a new one and the employees were not capable of continuing the auto pay. Supervisor lied to cover the poor work of her employees. Spent 2 hours 4 times trying to fix problem. FInished with this company.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

No support

Posted on: September 7th, 2013 by Keith Glazer

Bought their newest and best phone, the LG 840G. It would not send photos anywhere. Spoke to FOUR separate tech support people. They offered zero help; while courteous, they did absolutely nothing by way of guidance, suggestions or whatever. They simply listened to me state---and restate---the problem. When I sent a detailed e-mail to them asking for a refund on my phone, all they did was tell me to call tech support again. I replied that I had already spoken to FOUR different tech people, was tired of spending so much time stating and restating my problem, and I wanted a refund. Why should I believe that a FIFTH tech person would be able to solve my problem when all the first four did was listen to what the problem was? Their response, call tech support. Morale: sign up with a carrier which has brick and mortar stores that you can actually GO TO when something like this happens.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
0
Customer Service:
0
Overall:
0
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

deteriation of service

Posted on: September 4th, 2013 by Gloria O'Donnell

I've had a tracfone for years. I even put up with techs with heavy accents. Today is the last day! No way to contact tech support, credit card won't work. Its was a good concept when it worked.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

They LIe and SUCK

Posted on: September 3rd, 2013 by Debbie Turner

I called yet again today , as we had bought new phones . Everytime you buy a new phone , they cancel your family plan . Though they told me , because , I transferred our numbers , they would still be on the plan . That was a lie . When I asked to hear the supposed recorded conversation, they said there was no way to contact me to that department . They LIE to cover their asses ! This is the WORST phone service , I have EVER had ! This is not the first time they have jerked us around . Will be the last !

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Took away minutes instead of adding minutes,,Crappy!!

Posted on: August 30th, 2013 by Marie Martin

I purchased a 60 min. card to get 90 days service .They took away 80 minutes and never would add my 60 plus 60 bonus.they added my 90 day extention.Supposedly was supervisor whom I talked to but was very adamant about not putting them on. I'm fed up with tracfone .I'm going to add their name again to BBB. we live on a fixed income but I'll budget for another phone system. We both have had them for 15 + years. They don't need us if they don't appreciate good customers.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

NO service, customer or otherwise

Posted on: August 29th, 2013 by Benjamin Leben

I bought this phone to use in one of my small businesses and just have calls forwarded to another phone. They do NOT have call forwarding.STRIKE ONE. We needed to have the number ported over and it took a month to complete! STRIKE TWO. The service only worked intermittently. Every 2 or 3 days out of a week it did not work. Called and they assured me after spending hours on the phone that the problem was fixed. NOT. STRIKE THREE. To top it off, when I sent the phone back for a refund, they refused and said it was beyond the 30 days. I do not know how they can remain in business taking care of customers this way. Look somewhere else.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Worst phone i've ever had. Only get it if you're desperate

Posted on: August 14th, 2013 by Jordyn Rhodes

I'm a pretty simple person, and I don't usually get frustrated with companies. But this company is the worst run company i've ever encountered. From the first day I tried activating my phone there were problems. It took almost a month to get my phone activated with the right number. They sent me three different sim cards before one actually worked with the correct number. I've now been using it for about a month and today it was deactivated for no reason that I know of. I have now spent over 40 min on the phone (most of it on hold) trying to sort it out and the best answer the person could give me was... You have to get a new number, deal with it. And then I was put on hold for about 20 min until I finally just hung up. DO NOT GET THIS PHONE!

This review is the subjective opinion of the user and not of PhoneDog.com

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