Page 10 of Tracfone reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.0 overall
Five hours later . . .By Ann Harris, posted: Sep 10The good: There is not ONE.The bad: Too many to mention all of them.Summary: Why do I feel like I'm dealing with a Third World Country? OH . . . because I AM! Right. For the last year, every time I added minutes to my phone, my credit card was charged, but the minutes were not added. I had to call Tracfone, was on the phone for at least an hour, and had to add 60+ code numbers into the phone. I tried to tell them the phone was defective. Finally, last week, they admitted there was something wrong with the phone (2-1/2 more hours that day). They assured me they would transfer my phone number to the new phone. After 1-1/2 hours, my minutes were transferred (though one minute short), but my phone number was different. I accepted the new phone number to avoid having to deal with them anymore. Ah, but fate interjected! This afternoon, my expiration date suddenly changed to TODAY! Not 1/15/11 like it was earlier. Wow. Finally (something I should have done months ago), I called the “corporate” headquarters (where English clearly isn’t their first language), but my problem was finally resolved (I hate to even say that). They were trying to be kind and extended my service to 4/5/11. I just hope I use up my minutes way before then so I can move on to AT&T!
- 1.0 overall
BEWARE OLD PHONESBy JAMES BAKIS, posted: Sep 10START YOUR PHONE IN THE STORE. IF IT IS OLD AND HAS A WAY BACK DATE, DON'T TAKE IT. I GOT ONE FROM 2001, A SAMSUNG 105...MANY EMAILS AND HUNDREDS OF CODE NUMBERS LATER...NO DICE,NO PHONE.
- 4.5 overall
Best deal for seniorsBy Margaret Leigh, posted: Sep 10The good: Cheap. Good nationwide coverage. Phone with big keys and display.The bad: Not a phone for heavy usersSummary: My husband and I finally found the right phones and a plan that costs under $7 a month. We both got the new Tracfone senior value cell phone with big keys and a big numbers on the lighted display. Neither of us is hearing impaired, but our phones are hearing aid compatible, which might be of interest to other seniors. Neither of us uses our phones much so Tracfone makes the most sense for us. Another great feature this senior phone has is 911 location emergency assist. We haven't had our phones long, but so far we're happy with them. The reception is surprisingly good.
- 1.0 overall
Tracfone - charges you for 611 callsBy Jim Mooney, posted: Sep 10The good: noneThe bad: Tracfone is rotten. I got the phone. The site is messed up. When I dialed 0 it printed 2580. I called 611 to correct it and halfway into the call they tell me I'm being CHARGED for the repair call. This isn't supposed to happen. 611 repair calls are supposed to be free. I don't have another phone to call from right now. I got the tracfone because my regular phone quit. Sheesh. They stink. Robbers. Person could barely speak anyway. Problem still not fixed.Summary: Tracfone charges for 611 repair calls, unlike most other carriers. Their website doesn't work right and the customer service people can't speak English.
- 4.7 overall
I have a Tracfone and Love itBy Gary Jones, posted: Aug 10I love my tracfone because of its great reception and service. I also love my tracfone because of its great rates.
- 4.7 overall
Tracfone is the low-cost cell phone king!By Samuel Turner, posted: Jul 10The good: Keep phone active for as little as $7 a month.
Great coast-to-coast network coverage.
No-nonsense service with zero hidden fees. service charges etc.The bad: Very basic handsets - no smartphones.
Not for high usage persons.Summary: Tracfone is still the cheapest way to keep a cell phone active and in minutes in the States. Their coverage is still the best out of all the prepaid carriers.
This phone will start to get expensive if you use hundreds of minutes per month but for occasional users or those wanting to keep an emergency phone this is the best way to do it.
- 3.3 overall
Good for occasional use - cheap way to keep a cellBy Sasha Cohen, posted: Jul 10The good: Very cheap. Great national coverage. Roaming is a pleasure. The bad: Customer service can be difficult. Plain phones.Summary: At $7 a month this is still the cheapest way to own a phone in the States. When you get excellent coverage and enough minutes (for occasional users) then your $7 buys you a lot of value. I own a smartphone on one of the major carriers and keep a Tracfone for emergencies and I've used the Tracfone more than once in places where my smartphone does not have any bars.
- 1.3 overall
No bars in my apartmentBy Phyllis Gallo, posted: Jul 10The good: Good payment plan
Good phone - web, text, cameraThe bad: No bars in my apartment in New York City. Works just fine in Puerto Rico. Go figure.Summary: In order not to loose bars, I call my voicemail before I get in the elevator in my apartment. When I get in my apartment, then I end the call. If I don't do this, I will not have bars and I will have to go outside to the corner to get bars. The bars won't even come back if I sit on my terrace. This phone - Motorola Wg - works fine in Puerto Rico, Sea Bright, New Jersey and anywhere else except in my summer rental in Montauk, New York. Once again - no bars unless I climb up on the roof.
- 2.0 overall
Terrible ServiceBy T Weed, posted: Jul 10The good: Cheap service if you don't use the phone muchThe bad: Don't expect help from customer service for any problem.Summary: I had a trac phone and purchased a new replacement. I had problems activating my old number to the new phone. After being on the phone for an hour with customer service, the guy deactivated my old phone and told me to check the new phone in an hour and call back if it didn't work. It didn't. I called back the following evening and got a lady that told me it could take 72 hours to activate. I waited 72 hours and called back again. I told them to just forget the new phone and reactivate my old phone. They said they can't since it was deactivated. Now I have to wait for a new SIM card that might show up in 5-7 working days. If it doesn't show, I'm to call them back again. I've already been on the phone with them for 3 hours...that's enough.
- 2.0 overall
customer service incompetenceBy William Gray, posted: Jul 10The good: able to contact after lengthy wait on holdThe bad: agents keep you waiting while they try to learn how to fix your problemSummary: I spoke with 3 different "agents", each one had "technical difficuties" with their computer application that requuired they reboot their computers before they could help me. Lengthy periods on hold followed by a narrative of asking for you to wait while they enter the data, or access my account, or contact their supervisor. I think they dawdle purposely to generate enough frustration so you will give up on them. Then they could always say "we tried to help, but they hung up on us". I am surprised they didn't offer me some free minutes to compensate me for all the minutes I wasted in calls required to troubleshoot my account.