Page 10 of Tracfone reviews and ratings
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1.3 overallPlease wait 24 hrs...
By sandra m, posted: Jun 09The good: NoneThe bad: EverythingSummary: I had received my 2nd tracfone in December 2008,and from the start the picture messaging and web browsing did not work. I called them a total of 9 times to have this problem fixed (4 of them just this last week). Every single time I called them, they would tell me they are going to send updates to my phone and to wait 24 hours. It finally got to where I told them I will NOT wait the 24 hours and I want someone to help me right now. On one of those calls I was transferred to 6 different people and on the phone for 124 minutes and they were still unhelpful.
Out of all the reps I spoke to, none of them could speak decent English. Finally after the 9th call to them and a lot of bad language and anger, one rep finally offered to send me a new phone which I gladly agreed to. I asked if I could still use the current phone until the new one arrived and she said yes. The day before the new phone arrived my old one was shut off without warning. When I had them reactvate the old one, all my minutes were erased.
It took 6 months, 9 calls, and 20+ reps before I finally had the problem fixedreport
- 4 people found this review helpful
1.3 overallI'm Mixed
By Will Wellek, posted: May 09The good: Cheap for what I need it for and so far I haven't had much of a problem getting a signal.The bad: Customer service, customer service, customer service!!!Summary: I'm on my third tracfone in the last five or six years. They work...after spending half of your day on the phone with the customer service representatives and supervisors. Most recently I wanted to deprogram my old phones and send them to the soldiers (like they need any more problems) and I discovered I still had alot of minutes on one of the phones. I tried to get the minutes transferred to my current phone and NO WAY. I should have done it a long time ago...which I'm sure I did...but, the customer service representative didn't do her part in transferring the minutes. The customer service rep barely understood english and the supervisor must have majored in rudeness at the Tracfone school of management. He said there was no proof that they were my minutes and blew me off. I wrote an email to customer service explaining that I'm sure a local newspaper or television station would be glad to hear about a company not helping getting used phones to soldiers. I got an phone call the next day and they were happy to help me take my old information out of the two older phones and getting them started up again nice and new. However...they weren't budging on my minutes. I didn't see any of those back. Anyways...not a terrible product...but, they have alot of work to do with their Human Relations people.report- 2 people found this review helpful
2.7 overallMixed feelings about my Tracfone
By Marsha Priesmeyer, posted: May 09The good: Cheap!!! Easy to use. The bad: some phones don't add minutes and require frustrating calls to Customer Service; hard to understand them.
Don't offer a phone with qwerty keyboardSummary: My first tracfone was a Motorola flip phone and I often had trouble adding minutes. I would do all the required steps and then receive an error message. I would have to go through customer service and key in long numbers that they would call out. I finally solved the problem by buying a different model phone--Motorola V170($10)-- and have had no problms since. I got the same phone for my husband because he had dropped his original Nokia model and it was pretty messed up. I still worked though. I use phone so seldom that I have accumulated a good many minutes. When I decided to do a bit of texting, I was pleased to discover that incoming messages were free (this varies by phone model) and outgoing only used up a third of a unit.
I had a value plan for awhile that added minutes automatically, but it didn't show on the screen so when I bought new phones for both of us, I canceled those plans and now just add minutes online myself before cut-off date. I may go back to value plan because they have a family one that will be pretty cheap. I will soon be retired and on fixed income so this value is important.
I would recommend Tracfone to anyone who uses phones only occasionally, to those on a budget, and for teenagers. Parents could pay a basic fee and extra minutes could be at the child's expense.report- 2 people found this review helpful
2.7 overallTracfone Customer Service SUCKS
By John Orange, posted: May 09The good: priceThe bad: POOR Customer ServiceSummary: I wanted to get a number from an old Motorola 120 to a W370... after talking to 20 Indians, I lost the Number that I had for 4 years and this IS BAD for My Consulting Business. I was on the Customer Service Number for 15 Hours on 6 days.... this is sooooooo bad.... Unreal, and all them Indians names were BOB, MARY, Joe Charlie... Those guys were good believe me, but the Tracfone SYstem SUCKSreport- 4 people found this review helpful
3.7 overallWhy doesn't Tracfone have a Keyboard phone?
By anthony montgomery, posted: Apr 09The good: A slider w/ keyboardThe bad: Camera, ya na the wrksSummary: If tracfone wants to make a great entrance in the phone world-they need to come up with a keyboard phone-like At&t or Verizion.report- 0 people found this review helpful
1.7 overallTracfone’s 29 Minutes Worth Of Disgrace And Shame
By R. A. L. O., posted: Apr 09Below is an email letter from myself to Tracfone in regards to recent events between myself and their telephonic customer service line. Even with my opinion being that this incident is egregious display of unfair treatment towards a “valued customer” it does not in itself make them fraudulent or illegitimate as an entity for consumer use, but is at least evidence of gross negligence and incompetence in maintenance of data.
18 April 2009
To Whom It May Concern:
My phone had recently been damaged beyond function; hence I purchased a replacement, after two phone calls the phone was finally activated properly (due to poor customer service, but not the issue at hand). The problem comes when transferring the unused minutes from my previous phone of which I had 199. This is not a maybe or I think it should be, I know my minutes without the slightest doubt as my phone is not routinely used and I keep a tight eye on my minutes remaining (1 minute from 200 used in the last two weeks). After waiting for the Tracfone representative to confirm this fact, I was told that I only had 170 minutes remaining a 29 minute difference from the actual, to myself a clearly unjustifiable discrepancy on the part of Tracfone. Despite my avid protest, [edit](delete typo)[edit] detailed information on why I know the exact minutes remaining, a strong affirmation that slighting me would result in the lost of myself as a future Tracfone customer and that I would warn other off of the use of said service, I was told that since I could not prove the minutes I stated as remaining I had no recourse in the matter. That being I should just take the minutes Tracfone was willing to give and be happy about [edit] it [edit]. To myself the 29 minutes in dispute represent from one to three months of actual use, while to Tracfone they are in essence nothing, invisible in the overall use during the same time frame. What a disgraceful display of corporate bullying of the consumer. In these actions by representatives of Tracfone, Tracfone has both insulted myself by impugning my integrity and proved itself unreliable and therefore untrustworthy in the maintenance of its own data. Tracfone representatives have also proven that a handful of minutes are more precious to Tracfone than both the customer and its reputation to such. As a result I will disseminate the facts of [edit] today’s events [edit} to as may people as I can in as many ways as I can.
For Tracfone’s 29 minutes worth of disgrace and shame,
Good bye,
R***************report- 5 people found this review helpful
1.7 overall"Suprise! We are cutting you off!"
By Alice Funk, posted: Apr 09The good: No problems up to this point. Fairly good coverage.The bad: Disabling my phone with no warning.Summary: I have used Tracfone since 2001 with no complaints.
I don't use a cellphone much. Just when I travel and in case of emergencies (like if one of my children need me).
It is nice to have one and be able to control costs. I like that aspect of prepaid.
My phone is old (nearly 4 years old). Probably my mistake, I guess, was buying minutes on eBay. I asked them if that was a problem, and they did not say that it was.
I have bought minutes on eBay many times before with no problems.
The last time I added minutes, I also renewed for a year. It cost me $91. I already had about 1000 minutes on there, so that brought me up to about 1500 minutes loaded onto this phone.
One day, I tried to use it and got a message saying to call cust service. I e mailed them and called them.
I was told that my phone was de commissioned because of too many "upgrades." I explained that I had never upgraded my old phone ever. After spending about 30 minutes with the rep, I asked to speak to her supervisor. After about 10 minutes with her, asked to speak to her supervisor.
All three basically told me that they were sorry, but I was out of luck.
So a phone loaded with 1500 minutes is unhooked. No explanation, no nothing.
I was told that I needed proof that I had purchased the minutes, which I said I could do.
I have mailed a hard copy of the receipt from eBay and another letter to Tracfone.
I am figuring I am out about $300 worth of minutes not to mention the crap phone.
They stole my minutes. There was no offer of another phone, nothing. Just "we apologize."
I will never buy another one. I will use another company. They have lost a loyal customer.
And I will tell anyone who will listen.
They say right on their web site, "No surprises." Well guess what? "Surprise, we just robbed you!"report- 7 people found this review helpful
1.0 overallPoor Tracfone customer service is making me leave
By David Curry, posted: Apr 09The good: Great service area coverage - few dropped callsThe bad: Poor warranty and customer serviceSummary: Recently purchases an LG-600g phone with DMFL, data services, blue-tooth & camera. Phone was giving me message to 'check call restrictions'. Tech support could not help me. The phone quit working 3 1/2 months after purchasing it. (1/2 month after the store's 90 day return policy.) Tracfone customer service sent me 2 refurbished LG-600g phones in an attempt to replace the phone. When I tried to activate them, I was told they would not work in my ZIP code. I finally got a replacement phone worth half as much, no DMFL, no data services, no blue-tooth, no camera. They did add DMFL to the phone. Tracfone customer service used to be good but no more. There are many competitors in the market for my business now. I plan on using up my minutes and transfer my number to a new prepaid cell phone provider.report- 6 people found this review helpful
1.0 overallWorthless
By Liam Owyn, posted: Apr 09The good: no contractThe bad: Psshh,where do I begin?Summary: I have had this phone since Sept.2008,and I lost my signal gradually in Feb.2009.By March,i no signal(bars).
I called "customer service"(scoffs)to get my signal.
I asked several times:"may I have a signal please?"
I was given the routine of "let me put you on hold sir and inform my supervisor."accompanied by "I need you to turn the phone off,now turn it on,and hold 1 moment while I inform my supervisor".
Yeah,well surprise...put on hold again.
Within 12 days I had removed and put back the battery,turned phone off and on,waited on "hold" for them to inform their supervisor,as per routine.
This scenario finally accelerated to begging them for a simple signal.
Their next tact was a classic:"sir what I need you to do is try to activate it in a different location,approximately 10 miles from your area."
I thought to myself they have to be kidding!
Well for humour sake,I did it ,I went out to the suburbs and reactivated it,I got a weak signal,a signal yes,but weak.I arrived back in to Chicago and as soon as I returned.....no signal.
I resorted to begging them for a signal; and asked why I was being mistreated,and they replied"we are not mistreating you."...And once again,"Sir,I will need you to turn off the phone......"...."Well,here we go again!"I thought.
It got to the point I was disgruntled,and they knew it;I made it known.They sent me a new SIM card.That did not work either.
I called a gain,and the same routine"turn the phone off,hold as inform my supervisor,turn the phone back on,hold as I inform my supervisor,ok,I need you to remove the battery,hold as I inform my supervisor,Ok ,sir we need you to turn on the phone and turn it of.........."...and on and on and on......the same routine,I have Never been put on hold frequently and arbitrarily in my life!
Well after 12 days of "high volume nowhere",I really showed my impatience and blatently told them that they are treating me like crap again.
Well this time they sent me a new phone,I waited,finally got it several days later and tried to activate it,but hey sent me an expired phone!!!This Has Gone On For 25 Days Now!
What is wrong with these people?!
Now I'm stuck with 2 useless phones,and appx.1200 min.that will be never used,and in these tough times ,needing work I missed a job interview due to ....well......
So people ,please Do Not Waste Your Time And $$$ On This Company!report- 5 people found this review helpful
1.0 overallWorthless Trash
By Lena Strope, posted: Mar 09The good: great answering machineThe bad: No one can reach meSummary: Ok so what's a phone for? So people can reach you when they need you!! This trac phone has never rang. All calls go straight to the voice mail and sometimes it even take a day or two to show up. If you do take a chance on one please check first to see if they service your area.report- 5 people found this review helpful
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