Page 12 of Tracfone reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 4.0 overall
5th year as customer, 4th Tracphone - Reliable and CheapBy Tom Burchill, posted: Apr 10The good: Cheap! Works great!The bad: Nothing fancy here. If you're looking for the coolest and latest, this is not the phone for you.Summary: Tracphone usage runs me an average of about $12/mo. In the 5-1/2 years as a customer, I have never had a problem and the phones work just fine. I am currently on my 4th Tracphone. Nobody can touch these guys if you just need to have a cheap basic phone for infrequent use. I am one very satisfied customer and very much richer for using Tracphone over any other service. I have saved tons of $$$ over the years.
- 1.7 overall
No Help if you have a problemBy Robert Gagnon, posted: Mar 10The good: Service was generally reliableThe bad: They are difficult to work with when there is a problem.Summary: They somehow gave away my daughter's phone number leaving her without service. I spent 4 hours on the phone one day and was promised that "my problem was being bumped up to the corporate HQ and it would be fixed in 24-48 hours. Surprise it wasn't. So after another 2 hours on phone I was told I would need a new phone number (my daughter was in tears when she heard this) and they would have to send me a new SIM card. They offered me 50 minutes for compensation for my time. Now I have been on the phone for 6 hours for a problem they created and that is worth the equivalent of what $10.00. They are the losers in the end because when my current time expires I will be taking the 5 Tracfones and going to their competitors. I have been a customer of them for several years and if I thought their compensation was not insulting would have continued on despite this bump in the road. At over $100-200 dollars worth of minutes per phone they are the losers.
- 3.0 overall
Not to bad.By Sasha Will, posted: Feb 10The good: Price
Cellphone ServiceThe bad: No international textingSummary: I was soo upset to see no international texting. They led you on to believe you could only to read the fine print (after I purchased because they didn't post it anywhere else) that I was not allowed and if I tried I would have my cellphone terminated. WTF? I bought this phone because of the good prices and the no contract. I hope they add international text messages as this would keep me as a lifetime user. I am now thinking of switching cellphone companies and from the reviews on here I probably should.
- 1.0 overall
Don't walk...RUN away from these scammersBy sophia bernier, posted: Feb 10The good: NOT ONEThe bad: Service, service oh, did I mention service?Summary: I am on my second Tracfone. The first one worked for 5 minutes until I tried to change the phone number with a Tracfone representative. Problem couldn't be resolved so they sent a 2nd phone. That phone never worked. I've spent more than 2 hours talking to these idiots who simply respond based on whatever is written in front of them regardless of whether it relates to the conservation. I have been more than patient, spoken to countless representatives and been "accidentally disconnected twice. I despise these people and will NEVER EVER EVER buy anthing from them again. In addition, I will make it my person mission to inform everyone who will listen that this company is hideous and unprofessional to deal with. Ahhh. I feel much better already.
- 1.0 overall
Do not get involved with Tracfone!By Carolyn Stafford, posted: Feb 10The good: None, I could find.The bad: Customer service by internet or phone doesn't exist.Summary: My tracfone quit working, so I called and talked to an operator in Belize, who had me punch numbers and codes into my phone and then said it would work. It didn't, so I bought a new phone and called to transfer my 655 minutes and time to it. I talked to another operator in Belize and he told me the phone would be activated in 72 hours. It wasn't! He also removed all the minutes and time from my old phone. When I called back, I got another operator in Belize and after an hour, she said there was a problem and she would have to transfer me to another operator. She hung up. I went on their site on the internet and wrote e-mails to customer service. Nothing came of that. I wonder how much they scam from their customers? I lost 655 minutes, but I learned a valuable lesson. Find another cell phone company!
- 4.5 overall
I'm satisfied.By Cameron Joyner, posted: Feb 10The good: No contract, good reception, service everywhere I go.The bad: Phones are basic.Summary: The site is funny...so many bad reviews from people who have dealt with customer service. Why are you people even having to call them in the first place? I don't really understand this. I've had Tracfone for two years and have never had to speak to a Tracfone representative on the phone. I bought a Tracfone at Target and activated the phone right on the computer. It took less than five minutes. You can also add your minute cards directly on the phone itself just by entering the number on the card. So I have no idea why everyone is needing to call them in the first place.
I went with Tracfone because I only use my cell phone whenever I am not home. I needed a cell phone in case my car broke down on the road, I had to call 911, or if my family needed to reach me when I wasn't home. If you need a cell phone for situations like this, or for emergencies, Tracfone is the best bet. I wouldn't think of paying a monthly bill or signing a contract because I don't talk on my cell phone that much. With Tracfone, you just buy minute cards at the store or on the website, as needed. One 60-minute card can last me over a month or more, bringing my total cell phone cost to $19.99 every few months. Can't beat that. You simply add more minutes before your service days run out (each card adds 90 days to your service day count).
My calls have all been clear and crisp. The service is fine. And I have had service everywhere I go. I even have service in places some of my friends and family don't.
The phones are simple and basic. You won't get Tracfone for the cool features and all that. These are definitely not iPhones. But that doesn't bother me because I don't need any of that. I have a computer at home for the Internet and I don't need games and music on my cell phone, so...to each their own. It's to make calls, it's not a toy.
Text messaging deducts a third of a minute from your count. So you can send about three text messages for every minute you have. You are also not charged for a text message unless you open it and read it. I don't read text messages that are sent to me to avoid wasting my minutes.
Basically these are great little phones to use when you NEED a cell phone. Not to just jabber on and play with because you're bored. I add minute cards as-needed every two months or so and I have the security of a cell phone in case I need it when I'm not home. The calls come in clear, I've never had an issue with anything, and I'm satisfied.
- 1.0 overall
Tracfone FraudBy T. N., posted: Feb 10The good: Cheap.The bad: Does not upload purchased minutes.Summary: Have purchased the family plan. Each month, one phone gets its minutes, the other does not. I call them each month, spending 30-40 minutes, listening to them apologize, and have them tell me my phone was not turned on. This has been going on for eight months without resolution.
- 1.3 overall
Tracfone's incompetent customer service not worth cost savingsBy G B, posted: Jan 10The good: Low costThe bad: Ineffective and frustrating customer service will take hours of your precious time and may not solve problems.Summary: This is my first online review, ever -- but I thought I should warn against the frustrating and ineffective Tracfone customer service. It first takes 20 minutes minimum for the first English-challenged operator to take your basic information: name, address, phone #, etc. (there seems to be no basic data retrieval system); then you are put over to someone else who often goes through the same thing for another 20 minutes before addressing the problem. And trust me, there probably will be some sort of problem! An hour or more later, your problem may or may not have been resolved. Had terrific problems with porting my former # to Tracfone. Multiple lenghthy and extremely frustrating customer service calls. Still having other problems with monthly plan and I doubt they will be resolved without lots of time and hair-pulling on my end. Not worth the $ savings. Wish I had stayed where I was.
- 1.0 overall
You may wanna get a phone elsewhere....By john m., posted: Jan 10The good: Ideally, if you barely use your phone this may be the answer but,...(look at cons..)The bad: Random calls from unknown numbers, sometimes I don't get calls or texts(says number is not in service), service cuts in and out, near end of minutes text messages double being received causing using more airtime than I would normally would use.Summary: I get about 2 calls a day (every day) from people selling stuff, annoying ads, government mortgage loans or random calls from people I've never given my number to...
I can be setting at home with 5 bars, next thing I notice I'm out of service....15 minutes later I'm back at 5 bars without moving 3 feet.
When I have less than 30 minutes of airtime left text messages will repeat the same message shortly after receiving the first causing me to use more minutes, coincidence?
Great deal? What do u think?
- 1.3 overall
Cannot Text DonationsBy Clara Browning, posted: Jan 10The good: Pay as you go,but what you need,etc.The bad: Battery life and you cannot text codes.Summary: Today I tried to make a "text" donation to Haiti and learned Tracfone does not offer that service. I hope with many requests that this feature will be made available to prepaid users.