Page 12 of Tracfone reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.0 overall
Extremely poor and unorganized technical supportBy S Phillips, posted: Jun 10Purchased telephone and spent 7 days, at least eight telephone calls, and so far at least 90 minutes on hold during these various calls. So far, unable to load minutes, unable to use phone, and for some unfathomable reason, no telephone number.
Apparently this problem is "under advisement" by the supervisors in the technical support department. They cannot seem to find a way to issue me a telephone number and let me load minutes onto the phone.
I have variously been promised resolution in anywhere from four to 24 hours. Now it is a week later with no ability to use the phone and no offer for a refund either.
My previous phone with TracFone was problem-free. This time has been nothing but grief and no solution in sight. My complaints have gone nowhere. They continuously thank me for my business, but no one seems to have any idea how to simply GET ME A PHONE NUMBER and let me load minutes.
- 4.3 overall
Good valueBy M Cohen, posted: Jun 10The good: Low cost
No surprise charges
The bad: Not sexy
Looked down on
old phonesSummary: I like my Tracfone. I don't need to make many calls but I need to be available to receive them. I can keep my Trackfone active for 20 every three months, which is amazing.
People I know poke fun at me, but they can spend their money on a "groovy" new phone. I have a $10 Tracefone that does what I need to do.
- 5.0 overall
Excellent Service, great international callingBy Gary Spence, posted: May 10The good: Cheap rates, cheap international/long distance, no contracts, no extra fees, easy to reactivate/add minutesThe bad: No international roaming, not the BEST phonesSummary: Tracfone's service is not one to be disappointed about. Local call quality is good and international calling is just as clear, tower's are great. I don't talk all day and so rates are affordable and make sense. I like my phone but other users might find them simple and may be caught up with the smartphone fad. You can't roam but you can call internationally to over 100 countries and you can enjoy the same flat, low-per minute rate.
- 3.3 overall
I've had Tracfone for seven yearsBy David WP, posted: May 10The good: Inexpensive, has voice mail when I am offline, has always worked. My main reason for a cellphone is emergencies. Much of the time it is turned off.
The bad: CSRs difficult to understand due to non-english native and connection to Belize is faint. Recent contact with them has been positive though you need patience. Entering two sets of 16 digit numbers into code entry can be tiring:) Tracfone is not for the faint of heart or impatient. Jitterbug might be a better choice for non-technical seniors. Summary: Main problem was that my Motorola 120C stopped receiving calls in May 2010, probably because of changes in cell phone standards. Neither internet instructions (I turned the phone into a really inert brick) nor the TF CSR could reactivate it. I was advised i needed a new phone. Radio Shack dealer confirmed that. I bought a new Samsung 301G (from Walmart) and thru CSR was able to activate it and recover much of my unused time from the old phone. As a phone it is fine. The other features are much too convoluted. I tried 'browser' wasted units with it. That's why we have computers folks. Lack of a good manual for the phone is a hinderance. It needs a good menu tree documentation. As a senior i have a short-term memory problem;essential for following these things. Some features of the phone may be unusable. I got voice mail working. I don't text; no reason to.
The camera works, but it would be nice if there would be a way to send the pictures to my E-mail address. Maybe there is, but with the murky documentation hard to determine.
I have always bought the year card. That comes out to about $9.00 a month.
- 1.0 overall
Totally ineptBy Michael Parker, posted: Apr 10The good: nothingThe bad: everythingSummary: My first e-mail sent Saturday, April 24, 2010
I am very unhappy. I'm a new customer and have experienced total lack of knowledge with your CSR's. I have spent over 90 minutes, 8 separate phone calls, talking to 8 different people and not one person resolved the issue. It's simple- I purchased a 60 minute pre-pay card and a phone using the website. The phone arrived, I activated it, received 20 bonus minutes and that's all. Not my 60 min.'s pre-paid nor the double minutes for life as promised for buying the motorola W376g. I am wanting to cancel, return the phone, get all my money back and go elsewhere. I have never experienced such inept service with a cell phone provider. When I requested to speak to a supervisor I was told "They are in a meeting", and "the supervisor is too busy", or other such excuses. Twice, I was transferred to a supervisor, only to be left on hold for over ten minutes each time. I had to hang up and call back, start all over with a new inept CSR and try again. It seems TracFone is daring me to try to use my purchase and TracFone will do its very best to stop me. I will be posting a copy of this complaint on every website that does cell phone reviews and warn all others of your gross negligence. I will also include your reply. I doubt that you will even get back to me in a timely manner as it is now Saturday a.m. Should I have to call the 800 number using the 20 min.s I have left to resolve your problem? I do not have any other phone so that is the only option left to me. Will I be reimbursed for my troubles? At this point the only thing that will satisfy me is free cell phone service for life.
Thank you for your interest in TracFone Wireless. We are responding to your recent inquiry. We would like to take this opportunity to apologize for any inconvenience you may have experienced with this issue. We consider the suggestion our customers offer very important. We always welcome the opinions our customers express in regards to our quality, technical procedures, products and overall service.
According to our system, the TracFone with ESN/IMEI/Serial number xxxxxxxxx is currently active with a Double Minute Plan. If you purchased the phone with a 60-minute airtime card, please reply to this email with the 15-digit PIN number. If your purchase included this card, but you did not receive it, please reply to this email with the order
number or contact our Sales Support Department at 1-800-323-2366. Should you have any further questions or concerns, please contact one of our customer care representatives at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 10:45 PM EST. To expedite your call, please have your TracFone handset and serial number available.
Thank you for being a TracFone Wireless customer. We appreciate your business.
I did not receive a 60 minute card
- 2.3 overall
Local call $20!By Kenneth Iman, posted: Apr 10The good: No contract. The bad: One minute of air time for EVERY minute you talk; even locally!Summary: A friend about a mile away called the other day. We rarely talk and ended up talking for 60 minutes. Tracphone charges one minute of airtime for every minute you talk. So that one call cost me a $20.00 60 minute air time card. Walmart has 1000 minutes for $30. Even with their double minutes for life, Tracphone is a terrible deal. I used Tracphone for 2 years but now I am done with them.
- 4.0 overall
5th year as customer, 4th Tracphone - Reliable and CheapBy Tom Burchill, posted: Apr 10The good: Cheap! Works great!The bad: Nothing fancy here. If you're looking for the coolest and latest, this is not the phone for you.Summary: Tracphone usage runs me an average of about $12/mo. In the 5-1/2 years as a customer, I have never had a problem and the phones work just fine. I am currently on my 4th Tracphone. Nobody can touch these guys if you just need to have a cheap basic phone for infrequent use. I am one very satisfied customer and very much richer for using Tracphone over any other service. I have saved tons of $$$ over the years.
- 1.7 overall
No Help if you have a problemBy Robert Gagnon, posted: Mar 10The good: Service was generally reliableThe bad: They are difficult to work with when there is a problem.Summary: They somehow gave away my daughter's phone number leaving her without service. I spent 4 hours on the phone one day and was promised that "my problem was being bumped up to the corporate HQ and it would be fixed in 24-48 hours. Surprise it wasn't. So after another 2 hours on phone I was told I would need a new phone number (my daughter was in tears when she heard this) and they would have to send me a new SIM card. They offered me 50 minutes for compensation for my time. Now I have been on the phone for 6 hours for a problem they created and that is worth the equivalent of what $10.00. They are the losers in the end because when my current time expires I will be taking the 5 Tracfones and going to their competitors. I have been a customer of them for several years and if I thought their compensation was not insulting would have continued on despite this bump in the road. At over $100-200 dollars worth of minutes per phone they are the losers.
- 3.0 overall
Not to bad.By Sasha Will, posted: Feb 10The good: Price
Cellphone ServiceThe bad: No international textingSummary: I was soo upset to see no international texting. They led you on to believe you could only to read the fine print (after I purchased because they didn't post it anywhere else) that I was not allowed and if I tried I would have my cellphone terminated. WTF? I bought this phone because of the good prices and the no contract. I hope they add international text messages as this would keep me as a lifetime user. I am now thinking of switching cellphone companies and from the reviews on here I probably should.
- 1.0 overall
Don't walk...RUN away from these scammersBy sophia bernier, posted: Feb 10The good: NOT ONEThe bad: Service, service oh, did I mention service?Summary: I am on my second Tracfone. The first one worked for 5 minutes until I tried to change the phone number with a Tracfone representative. Problem couldn't be resolved so they sent a 2nd phone. That phone never worked. I've spent more than 2 hours talking to these idiots who simply respond based on whatever is written in front of them regardless of whether it relates to the conservation. I have been more than patient, spoken to countless representatives and been "accidentally disconnected twice. I despise these people and will NEVER EVER EVER buy anthing from them again. In addition, I will make it my person mission to inform everyone who will listen that this company is hideous and unprofessional to deal with. Ahhh. I feel much better already.