Page 12 of Tracfone reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.3 overall
DO NOT BUY TRACFONEBy Theresa Spindler, posted: Dec 09I can not believe this company is allowed to do business. I have never experienced such horrible customer service in my life. I bought a minutes card and the silver strip could not be totally scratched off to reveal the PIN. I called them and was on the phone for over 45 minutes with no real solution. They even had me read a bunch of numbers to them only to tell me that I would have to fax something to them and wait for lord knows how long for it to be resolved. It was almost funny because the customer service representatives that I spoke with were like robots, reading a script to questions that consumers may ask them. Unbelievable!!! I even asked to speak to a supervisor and was informed that it would do no good and I would get the same response. To top it off, when I finally got the number (I had to go back to the grocery store) I put in a promo code for 20 additional points which I received via e-mail on the day before and it said that I had already used that number. Wow! What a bunch of idiots.
- 1.3 overall
The network sucksBy Phyllis Hirshorn, posted: Dec 09The good: Phone has good features - camera, text, browser and many others. Payment plan is pefect for me.The bad: Tracfone doesn't own their own cell phone towers; they lease space from other carriers.Summary: Most evenings when I enter the elevator of my apartment, the service cuts off. Sometimes it comes back when I'm in my apartment but mostly, I have to either wait till the next morning when I go outside or go outside that same evening, get the bars back and then again go in the elevator and hope the service doesn't cut out. When I travelled 110 miles east of where I live - from New York City to Montauk, New York, the only way I could get service was to climb on the roof of the house. After days and days on the phone with Customer Service, the only solution they could provide was to send me a new SIM card. But it's not the SIM card - it's the fact that Tracfone doesn't own cell phone towers. I'm gonna let the minutes run down and switch to Verizon.
- 1.0 overall
DO NOT GET TRACFONE!By Brad Salata, posted: Nov 09The good: noneThe bad: customer service, trafone systemSummary: terrible customer service, over 4 hours on hold, no resolution to problem. All my troubles came from Tracfone, I did nothing. As you can see from most of the other reviews here Tracfone is a lousy company that doesn't give you what you pay for and makes it impossible to make it right. I have given up getting my Tracfone to work and I'm tacking it as a $65.00 lesson on getting screwed.
- 3.3 overall
Not That BadBy R T, posted: Nov 09The good: phone service, Price Tag The bad: customer serviceSummary: I and my wife had have Tracfone for years and never had any of the issues that others have mentioned. I will admit that customer service can test your patient, only had to use it once, but since most company outsource their customer service anyway, they are all on the same level anyway. Other than that, it’s inexpensive phone service, I have traveled to different parts of the country and still have service where other carrier couldn’t provide. The phone selections are good and inexpensive, although you won’t find the super duper high tech phones you can get from Verizon, AT&T or Sprint; I don’t use any of that stuff anyway, so way buy it. There are no contracts, no termination fees, no phone insurance to buy, and none of the hassle with major carrier. I buy minutes about every 90 days for 20 to 30 dollars and call who ever, when ever.
- 4.7 overall
great buyBy L N, posted: Sep 09The good: great service; have to listen carefully to understand, but they are polite and follow-up quickly. They check back more than once to make sure the fix is working. We have had the phone for about 8 years, and only needed to call twice for help.The bad: speaker on our phone is goofy--after awhile we figured out "on" meant "off"!Summary: This is the smartest way to own a cell phone. We spend less than $150 per year to have a phone for when we travel, work or pleasure. We don't need to be constantly connected and find it annoying that other people are so rude with their constant phone checking
- 1.0 overall
Worst Customer Service EVER!By Dave Foord, posted: Sep 09My Tracfone (Motorola W376G) failed to boot; when turned on it automatically shut down. Initial Tracfone rep offered to compensate my replacement costs with minutes; next rep reneged. Six calls, three hours and one week later minutes are not transferred and Tracfone hasn't replaced the phone
- 1.0 overall
DO NOT CONSIDER TRACFONEBy K C, posted: Sep 09The good: It;s cheapThe bad: You don't get functioning serviceSummary: Do not under any condtions consider Tracfone. I'd kept it for emergency use and it worked OK, but always charged me 2 units or a 1 minute call from the zip code it was setup in. Sunday I added time online and they failed to give me codes. I called their so called customer service and at the end of an hour while he had added time he left me without service & told me to call Mon. 6 hours on the phone Mon with Supervisors (getting cut off twice and being told to call back after 4 hours) & 2 hours today - same gibbersh with no succes. I won't even touch the issue of poor English. Dodges when asked about a refund. Don't even think about tracfone!
- 1.0 overall
ON A SCALE OF 1 TO 10, THIS COMPANY IS A 0By HAROLD HILL, posted: Aug 09The good: OK PHONE COVERAGEThe bad: TRYING TO GET A NEW PHONE TO WORKSummary: When our phone stopped working we needed to buy a new phone. Had lots of minutes and time on the old phone.
Had two sessions with technical staff and was assured in the first case my phone would be working in less than 72 hours. In 72 hours no success and called again and they had no record of previous work. This call lasted hours and they were having difficulty in documenting that I had valid time on the old phone. Finally they said everything was ok and now I have the time and minutes but Tracfone does not recognize our phone.
- 1.0 overall
Worst customer service on the planetBy AJ Settlemyer, posted: Aug 09The good: Service is good all over the country.The bad: The phones are junk.
The customer service is appauling to say the least.Summary: I've been a tracfone user for 9 years. I'm now trying to be on my third phone, which might not be too bad in 9 years. But every time I went from one phone to a new phone I had to jump through hoops to get my number, minutes and expiration date changed over. What really burns me is that the phones have SIM cards in them that you can store your phonebook numbers too, but when you change phones, these people aren't smart enough to transfer your SIM from your old phone to your new phone. They have to ask you for the SIM number of your new phone to program it anyhow so why can't they just bring it from one to the other? But I digress. I bought a new phone a week ago, I tried to activate it and change it online like so many others, and after a day or two of waiting and it still didn't go through I tried calling them. I was on the phone for 4 hours, made 6 calls, got put on hold and hung up on 5 times, and each time got some different ignoramus I could barely understadn that asked me for my name, serial number of both phones, SIM numbers of both phones which are entirely too long, over and over again. And even though I had the persons name I could never get that person back so it was the sam scripted crap over and over again. It's like they don't keep account information. Regarless, this is my last tracfone and we're reporting them to the BBB. Good luck if you decide to go with them.
- 2.0 overall
TRACFONE ACTIVATIONBy ROBERT FRISA, posted: Aug 09The good: NONEThe bad: LONG, ARDUOUS PROCESSSummary: I RECENTLY PURCHASED A TRACFONE FROM THEIR WEBSITE. I TRIED TO ACTIVATE ONLINE, BUT COULD NOT DO SO. I THEN CALLED TRACFONE. AFTER ONE HOUR AND FOUR DIFFERENT AGENTS, I WAS ABLE TO ACTIVATE. WITH EACH AGENT I HAD TO PROVIDE THE PURCHASE NUMBER, SERIAL NUMBER EMI NUMBER, MY NAME, MY ADDRESS, MY PHONE NUMBER AND THE USUAL LANGUAGE BARRIERS. IT WAS A GRUELING EXPERIENCE.