Even more Tracfone reviews and ratings
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- 1.0 overall
They stold 796 minutes from us that we had built up! DONE!
By Debbie Diaz, posted: Nov 12We had tracfone for years. Around 10 months ago everything changed with them. Our phone place calls half of the time and within a 30 day period we saw 796 minutes disappear that we had built up over the years. Customer service will politely listen to you all day, but absolutely do not correct the situation. When those minutes dissappeared we were done. Do NOT invest in what appears to have become a failed phone system!report
- 8 people found this review helpful
1.0 overallhorrible product and customer service
By bazel, posted: Oct 12nearly one month ago received defective phone many hours spent with customer service. promised new phone., twice notification that refurbished phones would be sent. horrible customer service who told me if i cancelled I would be charged for shipping. head supervisor promised to call...no response. plan to report experience to bbb and perhaps fccreport- 6 people found this review helpful
- 1.0 overall
Terrible
By Carrie Kennedy, posted: Oct 12I have the LG800G. Yes it triples minutes, BUT, my texts always fail, and I get charged anyway. I cannot wait to be able to throw this phone to the wind. My advice... find another provider. 1 out of 3 texts fail, and bye bye minutes.report- 5 people found this review helpful
5.0 overallgreat
By nopers123, posted: Oct 12I've been using Tracfone for a year now and have zero complaints. Not only that, but I rarely have to add minutes on it. Since I use it rarely (just texting), I only need to put $20 on it every three months. My phone has triple minutes/days so I get three times the purchase right then and there. If you rarely use your phone and want a cheap solution, this is it. One night, midnight, I mistakenly bought the wrong package for minutes for my phone. They quickly resolved the issue without conflict. Just perfect. I don't know what the deal is with all these low reviews. My family also uses this service, no issues there either. Most of these problems reported can be resolvd with a simple call to customer service, rather than going straight to the net and writing a bad review right off the bat.report- 7 people found this review helpful
- 2.7 overall
You get what you pay for
By Robert J. Cantor, posted: Sep 12I use my cell phone sparingly (I am old). Tried to transfer old phone number to my new phone -- hours of my life I will never get back! and lost the old number. You get what you pay for.report- 2 people found this review helpful
- 1.0 overall
thieves
By Richard Padgett, posted: Aug 12STOLE 235 OF MY MINUTES NEVER AGAINreport- 2 people found this review helpful
- 1.0 overall
Think twice before you buy!
By Cheryl Aguirre, posted: Aug 12My 78 year old mother has spent the last week trying to add airtime to her Tracfone. She has tried to do it over the phone but was left waiting for hours for customer service. I tried online but was told her phone number was wrong, which it isn't! This is the second time she has had this trouble and now she has given up and is phone hunting for a company who really cares about their customers!report- 3 people found this review helpful
- 1.0 overall
Worst company ever!
By Derick Allen Phelps-Bain, posted: Jul 12Worst service I have ever received in my life! I will NEVER AGAIN GET THAT SERVICE AGAIN! I would not recomend it to anyone!report- 3 people found this review helpful
- 1.0 overall
BAD DEAL!!
By Donna White, posted: Jul 12I decided to get a tracphone for the coverage.Went to buy one got home to activate it online.Since I wanted old number I had to call customer service.big mistake!!!!Used husbands tracphone for this was on phone for over a hour.Come to find out sim card was no good.Took phone baback to where i bought it.Back home tried it again another thirty minutes on phone with superviser still no phone.called 24 hrs.later called again same thing sim card is no good.They said they could send me another sim card done that before 3 monthes later no minutes but I have a sim card.IMAGINE THAT..They said I could buy more minutes an another phone and they would put the minutes from first phone on there too or I could wait on sim card.So now I still have no phone and no minutes from them.They would not even put the minutes on my husbands phone that was allready paid for.Very costly mistake!!!!!!!report- 3 people found this review helpful
- 1.3 overall
Disappointed
By Sally Gaines, posted: Jun 12Bought this for my grandson for Christmas, he loved it but when you go outside of your area, you have no tex or pic tex and when we called customer service, it took an hour on the phone of them trying to fix it for them to finally tell us that it will not work out of the home area. So if you are going on vacation you can not tex or pic tex so that is a big issue with us and no where was this mentioned in their ads. ************* UNHAPPY SURPRISES!!***************report- 3 people found this review helpful
%2c+I+only+need+to+put+%2420+on+it+every+three+months.+My+phone+has+triple+minutes%2fdays+so+I+get...&properties=%7b%22Published%22%3a%22October+05%2c+2012%22%7d "Share on facebook")
.+Tried+to+transfer+old+phone+number+to+my+new+phone+--+hours+of+my+life+I+will+never+get+back!+and+lost+the+old+number.%0aYou+get+what+you+pay+for.&properties=%7b%22Published%22%3a%22September+11%2c+2012%22%7d "Share on facebook")
