Tracfone reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 2.7 overall
Samsung S425 Tracphone Service is Mediocre at BestBy Everett Solomons, posted: Aug 16I have owned the Samsung S425 Tracphone now for about six months. I would give it a 2.5 out of 5 because like others the service is lacking. I can add minutes but online is cumbersome to impossible and can barely get it done on the phone. The requirements of mile long serial numbers and passwords etc wastes my phone time. Also have been plagued by numerous (3-5 times a day) text messages with no sender id, message and no subject. Uses up my personal time and phone time! What to do? Call Tracphone - hardly. Albert Grosspoint
- 1.0 overall
Worst service and tec support ever!!!By Jim Kleinschmit, posted: Aug 12They are the worst lying and incompetent people I have ever had the mis-fortune of having to deal with, and that is saying a lot as I am 71-years of age. Many, many wasted hours trying to get simple things handled that never were handled. After my latest attempt to solve a simple problem, with a new Tracfone, I finally gave up and smashed the new phone with a Hammer and now I feel a little better. I am totally amazed that they can stay in business!!!
- 2.0 overall
Works until you need help then expect no helpBy Carol Doolittle, posted: Jul 31I use a cell phone mainly for travel or if I need assistance so if would be foolish to buy an iPhone-type monthly plan. I've been a TracFone customer since 2005. When Tracfone works it does the job. But when you need customer service watch out! In the last 7-days I have wasted more than 8 hours on the phone and e-mails with TracFone reps trying to get a defective ZTE Valet replaced. One representative, Raymond, threatened (hope that call was recorded for quality assurance!) that “if I didn’t contact FedEx to find out the problem and give him an alternate address I wouldn’t receive a replacement phone.” Fed Ex told TracFone that they couldn't deliver the TracFone box for me to return my defective 4-month-old phone to them. When I realized that TracFone wasn't going to troubleshoot, (wouldn't that be ‘customer service’?) I called FedEx and was told the shipper gave them an address with only numbers, no street - the shipper was wrong. So I again called TracFone but still no resolution. I have a useless phone and TracFone is not providing customer service. The reps apologize a lot for 'my inconvenience' but do nothing to efficiently replace their defective phone.
- 5.0 overall
Works well. NO contract NO BIG BILL and value priced!By Jeff Coggins, posted: Jul 26If I'd wanted the Apple iphone...I could have gotten one. Trac Phone has NO contract- Value priced and is what it is. A phone with data and text...I've had ZERO problems. If it stopped today...I cannot complain!
- 1.0 overall
Worthless. Rip off. Frustrating.By knowit, posted: Jul 23I had tf 'service' many years ago, and through strange circumstances, ended up with them again - well kind of signed up with one of their other names a month ago, still don't have the phone, or even a phone number - just lots of run around from their customer 'service' If the phone was free and the service was free tracfone would still be a bad deal.
- 1.0 overall
Liar and thieves w/ no customer service; a ripoff companyBy Derry King, posted: Jun 17no customer service! poor value! don't even think about it! these people are scumbags!
- 4.0 overall
The tracfone is a great otg phone works well in awide range.By Malcolm Moran, posted: Jun 16I have had a tracfone for 14 years and for me I have had no problems with the quality for the money or the customer service never lost a dime because of the phone. Mac
- 2.7 overall
Customer Service is bad.By Lillian Lyons Thomas, posted: Jun 15Bought a Samsong S150G recently from TracFone. It came with a charger and a car charger. But the car charger did not fit the phone. I sent the charger back, requesting the correct fitting charger. Received an e-mail from TracFone, telling me they do not provide car chargers or other accessories, that I should go to my nearest retail store. I live in the mountains and the reason I bought the phone online is because I have no retail stores near by. TracFone customer service has deteriorated since I first bought a TracFone several years ago. Now their customer service gets an F from me.
- 2.0 overall
Paid for air time but didn't get it. going with another company..By Perry W. Creed, posted: Jun 14 bought air time and they charged me for it but did not deliver the air time. Have not been able to contact them
- 0.7 overall
I WAS LIED TOBy Linda Richards, posted: May 30I bought a tracfone from QVC ..a very good deal. However when it came time to extend my service date, the guy I dealt with gave me a 'SPECIAL'..another year service and adding the fewest minutes possible because I had so many minutes left over for $ 49.99 that would be good until June 2015. So far I have been charged almost $100.00 because he submitted my order incorrectly. They admitted that they know that is the problem, but unfortunately I have to pay it anyway. TRACFONE SUCKS !!!!!!