Page 9 of Tracfone reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 2.0 overall
Terrible ServiceBy T Weed, posted: Jul 10The good: Cheap service if you don't use the phone muchThe bad: Don't expect help from customer service for any problem.Summary: I had a trac phone and purchased a new replacement. I had problems activating my old number to the new phone. After being on the phone for an hour with customer service, the guy deactivated my old phone and told me to check the new phone in an hour and call back if it didn't work. It didn't. I called back the following evening and got a lady that told me it could take 72 hours to activate. I waited 72 hours and called back again. I told them to just forget the new phone and reactivate my old phone. They said they can't since it was deactivated. Now I have to wait for a new SIM card that might show up in 5-7 working days. If it doesn't show, I'm to call them back again. I've already been on the phone with them for 3 hours...that's enough.
- 2.0 overall
customer service incompetenceBy William Gray, posted: Jul 10The good: able to contact after lengthy wait on holdThe bad: agents keep you waiting while they try to learn how to fix your problemSummary: I spoke with 3 different "agents", each one had "technical difficuties" with their computer application that requuired they reboot their computers before they could help me. Lengthy periods on hold followed by a narrative of asking for you to wait while they enter the data, or access my account, or contact their supervisor. I think they dawdle purposely to generate enough frustration so you will give up on them. Then they could always say "we tried to help, but they hung up on us". I am surprised they didn't offer me some free minutes to compensate me for all the minutes I wasted in calls required to troubleshoot my account.
- 3.3 overall
Good cheap serviceBy Mark Grabowitz, posted: Jun 10The good: good selection of phones, cheap serviceThe bad: customer serviceSummary: I got a pretty decent phone for cheap and am paying way less than I was before.The only thing is that I had some trouble with the people on the phone, but my problem finally got fixed. Overall I'm happy with the phone and the service, cheap and easy.
- 1.3 overall
TerribleBy Tiea Uldabea, posted: Jun 10The good: uh.. nothingThe bad: everythingSummary: tracfone may be cheap, but that definately doesnt make it reliable or a good deal. sure, tracfone may be perfect for people who do not use their cellphones a lot, but for others, it is the worst possible way to go. i (unfortunately) own a tracfone, and i cannot get reliable service almost anywhere - not even at my own house. i will try to send a text message, only to have my minutes wasted when the service becomes spontaneously unavailable. if you have a choice when choosing your cell phone carrier, do notttttt choose tracfone - it is not worth it, no matter how cheap.
- 5.0 overall
Just right for me.By Jake Clark, posted: Jun 10The good: Good reception in a lot of places, easy to buy minutes and refill.The bad: None for me, but could be a problem if you like texting or talking a lot.Summary: Tracfone is not right for everyone, so I can only speak from personal experience about what fits my lifestyle. I am not an avid phone talker and probably talk a total of 30 minutes a week on a cell phone, if not less. I also don't text. So for me, paying money to be with a major carrier is not reasonable. If you get the phones that have double minutes for life, you can get 120 minutes for $20. I realize this doesn't seem like a good deal, but when you consider 120 minutes will last me a month or more, I only pay $20 a month to have a cell phone. Tracfone would obviously get too expensive if you talk on your phone every day or like to text a lot. If that's you, look elsewhere because you're gonna be paying too much. If you want a cell phone to make 911 calls when you're out, or to be reached when you're not at home (my reasons), these are a great buy. Most stores, including gas stations, sell Tracfone cards so it's easy to refill the minutes. You can purchase them on the phone itself if you like. Activation was easy for me, but I did mine on the computer. I am seeing a lot of complaints about customer service, but I wouldn't know. I have never had to call them. My phone gets reception generally everywhere I go, and the call quality is good. The phones are simple and basic. I suppose they do have Internet or data plans, I'm not sure, but I don't need want that anyway. I keep the phone on the table by the door and take it with me whenever I leave home and it gets shut off as soon as I get back. I don't need 3G and all that, I just wanna be able to make calls if I'm out. You need to evaluate your lifestyle and decide if Tracfone suits it. If you talk every day, text, like 3G and cool apps and stuff, these are not good for you. If you're like me and need a cell phone for when you're not home and for emergencies then these are great.
- 3.7 overall
Long time customerBy Marsha Priesmeyer, posted: Jun 10The good: Phones and service very inexpensive. Excellent coverage; no dropped calls. Great for those who don't use phones often.The bad: No phone with qwerty keyboard.Summary: The best thing about Tracfone is that $20.00 gets you three months of service. You get 60 minutes (or 120 if you have a phone with double minutes). For infrequent users, this is plenty. Net 10 is good but $20.00 only gets you one month of service. ($15.00 if you buy one of their plans that add automatically each month.) Net 10 has some newer phones, but I stay with Tracfone because I can get ample minutes for about $7.00 per month. That's hard to beat.
As for customer service, it can be very frustrating. But if you read reviews of all companies--even the ones with lots of features and fancy plans--you will find dissatisfied customers there as well.
I just consider that it is a trade-off. I may have an occasional problem but it don't pay much.
I used to have trouble adding minutes to the first Tracfone I had and would have to call customer service every time and key in long numbers, but when I got another phone that went away and I could easily do it online. Then I had a Net 10 phone for awhile. I went back to Tracfone but kept Net 10's phone number. I had a problem with that because when I typed info to change number, I made a typo. It did take a few days and many calls to get that fixed.
- 1.0 overall
Extremely poor and unorganized technical supportBy S Phillips, posted: Jun 10Purchased telephone and spent 7 days, at least eight telephone calls, and so far at least 90 minutes on hold during these various calls. So far, unable to load minutes, unable to use phone, and for some unfathomable reason, no telephone number.
Apparently this problem is "under advisement" by the supervisors in the technical support department. They cannot seem to find a way to issue me a telephone number and let me load minutes onto the phone.
I have variously been promised resolution in anywhere from four to 24 hours. Now it is a week later with no ability to use the phone and no offer for a refund either.
My previous phone with TracFone was problem-free. This time has been nothing but grief and no solution in sight. My complaints have gone nowhere. They continuously thank me for my business, but no one seems to have any idea how to simply GET ME A PHONE NUMBER and let me load minutes.
- 4.3 overall
Good valueBy M Cohen, posted: Jun 10The good: Low cost
No surprise charges
The bad: Not sexy
Looked down on
old phonesSummary: I like my Tracfone. I don't need to make many calls but I need to be available to receive them. I can keep my Trackfone active for 20 every three months, which is amazing.
People I know poke fun at me, but they can spend their money on a "groovy" new phone. I have a $10 Tracefone that does what I need to do.
- 5.0 overall
Excellent Service, great international callingBy Gary Spence, posted: May 10The good: Cheap rates, cheap international/long distance, no contracts, no extra fees, easy to reactivate/add minutesThe bad: No international roaming, not the BEST phonesSummary: Tracfone's service is not one to be disappointed about. Local call quality is good and international calling is just as clear, tower's are great. I don't talk all day and so rates are affordable and make sense. I like my phone but other users might find them simple and may be caught up with the smartphone fad. You can't roam but you can call internationally to over 100 countries and you can enjoy the same flat, low-per minute rate.
- 3.3 overall
I've had Tracfone for seven yearsBy David WP, posted: May 10The good: Inexpensive, has voice mail when I am offline, has always worked. My main reason for a cellphone is emergencies. Much of the time it is turned off.
The bad: CSRs difficult to understand due to non-english native and connection to Belize is faint. Recent contact with them has been positive though you need patience. Entering two sets of 16 digit numbers into code entry can be tiring:) Tracfone is not for the faint of heart or impatient. Jitterbug might be a better choice for non-technical seniors. Summary: Main problem was that my Motorola 120C stopped receiving calls in May 2010, probably because of changes in cell phone standards. Neither internet instructions (I turned the phone into a really inert brick) nor the TF CSR could reactivate it. I was advised i needed a new phone. Radio Shack dealer confirmed that. I bought a new Samsung 301G (from Walmart) and thru CSR was able to activate it and recover much of my unused time from the old phone. As a phone it is fine. The other features are much too convoluted. I tried 'browser' wasted units with it. That's why we have computers folks. Lack of a good manual for the phone is a hinderance. It needs a good menu tree documentation. As a senior i have a short-term memory problem;essential for following these things. Some features of the phone may be unusable. I got voice mail working. I don't text; no reason to.
The camera works, but it would be nice if there would be a way to send the pictures to my E-mail address. Maybe there is, but with the murky documentation hard to determine.
I have always bought the year card. That comes out to about $9.00 a month.