Even more U.S. Cellular reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 2.7 overall
I hope US Cellular wakes up before it's to late ..By Jim Fields, posted: Apr 12I've been with US Cellular for almost 10 years and have watched its customer service steadily drop . I recently had a charge on my bill that shouldn't have been there , the customer no-service rep argued with me and refused to let me speak to his supervisor then hung up on me. . And what's with all the cellular companies wanting to change you to use your phone as a wifi hotspot ? If I'm paying for 5 gigs and only using 1/10 of that . Isn't that like buying a case of coke but only being allowed to drink 3 of them ?
- 2.0 overall
Customer service is no longer goodBy iamomof5, posted: Dec 11I've been with US Cellular for many years and have not only selected them as a carrier for my employer but also recommended them to many friends and family members because of their strong customer service. As a regional carrier, their coverage has never been the greatest and their phone offerings are behind the curve and sometimes really disappointing in quality, but their superior customer service was what kept me as a loyal customer. Until recently. It seems they are now spending a lot of money advertising about their happy customers and apparently a lot less money on actual customer service. Today when I had an issue, I was transferred several times, treated with alternating rudeness or apathy and no one cared to fix my issue. And, in fact, they never did fix it. Even when I asked to speak to a customer service supervisor. Bottom line? The only thing they really had going for them was their great customer service. Since they don't have that anymore, there is no reason to consider them. Not to say some local places may not still have good customer service - but as a caution, their phone support center is now right up there with the worst of the worst.
- 4.3 overall
Solid performerBy Will Anderson, posted: Nov 11Great customer service, though you may have to wait, as they're probably thoroughly dealing with someone else's issue. They have progressively been getting better Android phones, prices are reasonable, upgrade time to a new phone is very quick. 5GB data cap is acceptable compared to other providers and they have AMAZING coverage.
- 3.3 overall
VOICE MAILBy Mike Abrams, posted: Sep 10The good: Been with this company for more then 15 years and always had great service, even if I traveled 1/2 across US.The bad: New upgrade on voicemail system sucks, make you listen to any old messages first...before it will play the newest message...the older voicemail was alot betterSummary: I get alot of voice mail, and having to listen to old messages first everytime I check my newest message is a real problem...and even though I have had great service with them I am willing to try another service provider that has better messaging service.
- 1.0 overall
TerribleBy Angelo Tufano, posted: Sep 10The company is unfriendly when it comes to customers concern. Have had to bring back 7 phones cause none work right.
- 2.0 overall
Awful customer serviceBy William Hyder, posted: Sep 10The good: signal in my area is good for phone, but internet modem is very weak.The bad: Poor customer service, they will not handle complaints, will not return calls,and will not fix the problem.Can`t upgrade service unless you spend lots more money.Summary: Their employee turn over rate is staggering. Never talk to the same people twice. Nobody cares if you have good useable service. do not expect much.
- 5.0 overall
Excellent!!!By Kim Staack Read, posted: Aug 10The good: Excellent customer service. Excellent value for their plans...can 'grandfather' your plan after your contract expires.The bad: I'm sure there are some...but after 11 years, have not experienced any.Summary: Great value, least expensive carrier in Central Oregon. Terrific service, no dropped calls, other family members are contracted with Verizon, Sprint and AT&T. They experience more dropped calls than we do. US Cellular partners with Verizon towers, only time when we experience disruption is when we are travelling over the Cascades, or in DEEP canyons while rafting.
- 5.0 overall
great service hereBy Dee Pearce, posted: May 10The good: Great Service
Helpful StaffThe bad: Not available if you live in GreensboroSummary: We've had US Cellular for years in southeastern NC. Our experience is 100% positive. The only bad thing I could say is sometimes the place is so crowded we have to wait, but they keep training more agents, who are friendly and helpful. They suggest ways we could save money--ask about their "Partners" program. If your employer uses USC you can get a discount on your personal account. The repair department has helped me out several times.
The coverage all over NC is great. I used to work parttime in Greensboro where my co-workers had Sprint and Verizon, which had local towers. Our office was on an interior hallway where neither of their phones would ring. Despite USC having to use another company's towers, people would call me to reach them.
Our travels happen in the area bounded by Ohio, New Hampshire and Florida and our service has been great all over. I can't speak for other areas, except for the ski slopes of Colorado, where reception was also great.
- 4.7 overall
Trust in U.S.CellularBy Sonny Ambrose, posted: May 10The good: Very courteous service. Prompt responses to billing or connection issues. Almost 100% continuous service ( except through the Rocky Mountains ). We drove from Chicago to Vegas; I55 to I44 to I40 to I95, and broke down 16 miles west of Santa Rosa N.M. The whole trip my friend and I had our phones on the console to see whose phone would loose signal first and it was hers. The only time I lost signal was through parts of the Rocky Mtns. Sturdy phones that can take the accidental abuse of daily lifThe bad: Sometimes it's hard to find a store outside of the large metro areas. Website a little confusing.Summary: I was originally with Primeco starting in 1995 and did not switch when US Cellular took over due to the fact that my contract would be grandfathered in. I have been more than happy with their service and prices. I have no incoming charges, nights for me stayed the same from Primeco free after 7pm, 1000 prime min. free. Free incoming texts. I do not see a need for those "smart" phones since I have a nav system and a 10 disc sirus system in my vehicles, a PS3 at home, laptop and desktop computers at home and work just like everyone else. if you have to have a smart phone you are either a teenager or you are in dire need of a secretary.
- 1.0 overall
Worst Service and Poor quality phonesBy America Sampson, posted: May 10The good: NoneThe bad: Most calls and texts not received, Poor customer serviceSummary: I have been with U.S. Cellular for five years and it was a cycle that you can't get out of. You sign up and get a phone that breaks or stops working properly after about a year, therefore you have to sign another 2 year contract to get another phone. The last "new" phone I got it started to not work properly after 6 mos. I tried to take it in several times to have it repaired, but the tech was never in the office. I called several times to corporate and explained the situation and they basically did nothing to assist. When I finally had enough I called and asked how much my cancellation fee would be and that's when they actually wanted to help. I was informed I could pay $50 to get a new phone plus any difference the new customer would pay. Why would I pay the same as my cancellation fee when I could go somewhere else and get better service that turned out to be cheaper than U.S. Cellular and I get more features. I cancelled my service on the 10th and it's now the 20th I have tried to call and get the amount of my final bill so there aren't any surprises. I was told the first time they would close out the bill on the 17th and the man I spoke with was extremely rude and said that he wouldn't be able to give me any more information since I have cancelled my service. When I called back today I got the same response that they couldn't tell me how much my final bill was and couldn't really discuss anything since my service was cancelled. Why am I asked every time I call to update my information--nothings changed in 5 days! Really? All in all U.S. Cellular treats you like crap throughout your whole service and it's ten times worse when you cancel. I have gone with Sprint and my monthly bill is cheaper than I ever had with U.S. Cellular and I get unlimited calls inbound and out and unlimited txt and unlimited data. I should've switched a long time ago.