Even more U.S. Cellular reviews and ratings
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- 2.7 overall
Very limited service outside of the area, and inability to access customer service simply by dialing 611By Joe Abandola, posted: Jun 13If you maintain a specific geographic location like the mid west the service is good, but travel out of the area and it falls apart. There is limited service and ability to access that service along with voice mail from the very cell purchased to eliminate a land line. The tech support is good but the customer service has poor communIcation skills.
- 1.0 overall
Called me a liar for their issueBy Patsy Davidson, posted: Jun 13I went to us cellular because my parents business plan is connected through them, I was suppose to save a huge deal of money due to the fact that we had so many lines. I switched there about 3 years ago, the first two years were fine. Then this year I upgraded in April 2013 to a samsung galaxy 3 on May 15th 2013 my screen went pixally and blue to completely black eventually and wouldn't turn on. I took it into the store where 2 people looked at the phone and proceeded to tell me that I had no visable water damage but chose to factory restore the phone (seeing if that would fix the issue) when I left the service center told me not to download any of my apps for 24 to 48 hours seeings as it may be one of them causing it. What is the point of having a phone if I can't have the apps I want on it? Anyways took it home and the next day the entire screen was completely black by this point. So I again took it in they tried to tell me to again factory restore it. I told them no it was a month old and I wasn't playing games. Again the representative (Keith) told me there was no visable water damage so they could send it in on warranty. 3 weeks pass and I get a text saying my phone is in. I go to pick it up and they tell me they couldn't fix my phone under warranty because there is water damage. The use to be white mark on the phone is now hot pink. I immediately tell them this is incorrect because multiple people had informed me there was no water damage to the phone. The guy goes to speak to his manager. When he comes back I show him that even my battery is perfectly fine, I mention the phone has been in a case since I got it less than a month ago. He says they will have to speak to the employees who worked on the claim, they don't work until tomorrow. The next day I get no call so I call them. They proceed to tell me that the inside of the phone has major water damage and corrosion? REALLY? Then why doesn't my battery have water damage? It was a month old?! I then tell him that is not possible and that I have done nothing to the phone for water damage to happen. He tell me that it could just be from my everyday activities.Ok so wait the samsung galaxy can't handle going to work, being in a purse or pocket, or charging on my bed?! I am so over this company and I am not going to verizon!
- 1.0 overall
NOT happy at all.By Katie Schwanz, posted: Jun 13US Cellular, is a bunch of douches and shut off my phone. Last month, when it was time to pay the bill, they said that our balance was $28. We questioned that amount because it was extremely low for any phone bill, especially when we pay around $120 a month. They insisted our balance was $28, so we went ahead and paid that amount. Later on, they decided that they made a mistake and charged our account that $120 plus another $120 for this month... which is money I DON'T have all at once. They didn't send a letter or call and say they made a mistake, they simply shut off the two phones on the account. Their customer service representative was very rude and lied to us saying they sent a letter when the supervisor said they don't even send letters. After the contract is up, they will NOT be getting my business. Horrible company, horrible customer service. I'm going to try to find a way to contact whoever is in charge of the supervisor and give them a piece of my mind.
- 1.0 overall
Problems every step of the wayBy ed45626, posted: May 13Tried to sign up on the website -- it wouldn't accept a different ship to address. The service rep that I opened up a chat with said they don't do that. Apparently they do, as after I pointed out that if they don't do it they shouldn't have the option, I finally was able to enter the address. About an hour later they needed to talk to me for the credit check.... got through that after correcting information in their system. Then they shipped to the bill-to address, that cost an hour drive out and back to the company office to pick it up. The next day, calling them to activate it they couldn't find my social security number, apparently it was on a different account. They did resolve that, but had no information about porting my existing number -- now they needed the account number for my existing account (invoices are at the bill-to address!). I told them I'd be at the office in 2 hours and they said they would call (in 2 hours). They never called. At this point, I was concerned about service after everything was setup, and since there's a US Cellular store across the street, I took it there to return it. You can't return it without your drivers license. Apparently you can, however, call them to return it and they'll ship a box (and they don't ask for a drivers license....). I ordered the same phone from T-Mobile, it'll cost less and there's no contract so if I want to switch I can.
- 1.0 overall
Screw ThemBy Dan Toma, posted: May 13Sold to sprint.Now my points are gone my contract is gone and my new phone is useless.Would not go to sprint if they paid me.I see a lawsuit coming..
- 5.0 overall
Great ExperienceBy dzhunter, posted: Apr 13been with them for 10 years. They are great! I had one problem with their connectivity quality and it was resolved loading a new PPL. I have an inexpensive plan, get coverage all over the USA, while people are spending 100s my bill is about $58, $6 of that is text messaging which I don't use all the much and $7 in taxes. They always answer the phone and solve my problem. NOT looking forward to being forced to go to SPRINT.
- 1.0 overall
Wouldn't even lend me a replacement phone.By P. Lowell Tomas, posted: Apr 13I have a prepaid plan. I paid through the next month. When my phone ceased to work after it got wet, I brought it to a US Cellular shop, where they told me that they would not lend me a phone without insurance, which I didn't purchase. Then when I asked about the month of service that I paid for, they told me I would lose it, unless I buy a new phone from them.
- 3.3 overall
It's actually better than most contract carriers.By Steven Cress, posted: Feb 13It's okay but here is what I can come up with..... Pros: One & Done Contracts - After the first two years you never have to sign another contract to upgrade your equipment. Belief Points - You don't need some ridiculous amount of points to upgrade or get rewards such as accessories. Equipment - Earlier years they weren't able to keep up with AT&T, Sprint, & Verizon with new phones now they have the latest ones such as Note 2, Galaxy S3, and many more. 4G LTE - In my area I am able to take advantage of the UNLIMITED 4G LTE DATA PLAN. It's great and nice speeds for only 40$ additional to my normal bill. Cons: Agent Locations - The agent stores look like corporate stores which is awkward. Customer Service - I always find customer service is usually better in most corporate stores than the other locations, but the customer service line is often horrible until you get to customer relations department. Price of Equipment - Most stores are crazy in prices of the devices. I honestly went to Wal-Mart and did my contract there plus got the 300$ for switching along with 50$ gift card per-phone that was a Samsung smart phone. Older Customers can't take advantage of most newer offers sadly. I also often feel they aren't as knowledgeable about the devices they are trying to sell.
- 2.7 overall
AWFUL Customer Service!!!By Kelly Mann, posted: Jan 13I would just like to say that I am VERY unsatisfied with the customer service, or lack of I should say. We have been trying to contact someone for days now as to why our bill is so much higher, and how to get it changed. We have been on the phone and in the stores and keep getting thrown back to the store or to call. We have been loyal customers for over two years together, and me for even longer. I just feel as if they don't care whether people stay with them or not. We got no notification that our bill would be going up, and still have not gotten a reason as to why is has and how to get it back to where it was, or if we even can. Then we went to the store to get a new phone as mine is junk, and find out that we can get the activation fee waved if we order online but for two new phones, which we will be PAYING for, they are going to charge us $60 to get TODAY!!! What is up with that? So then the store tells us to call the support center, and we do that, and what do they say? It is up to the store manager... where we just came from. So now, after three days of this, I have to go out of town tomorrow and have no phone in case of emergency to use. Then, when we went into the store, we saw a sign where you could get 100 dollar trade in for our phone.. The guy at the store said they couldn't do it because it had to be a new line, so he actually told us to cancel our account and open a new one under my wife's name. Really? Come on!
- 2.0 overall
Been a customer for many years, but now just switched companiesBy Pam Zielinski, posted: Jan 13I have been a US Cellular customer for years and never really shopped them. However, when I recently wanted to upgrade my phone to a smart phone, they said I was not eligible yet. Really? You tell me when I'm eligible? Also, with the new company I just signed up with, I will get new WIFI and more texting and pay $40/month less than with US Cellular.