Even more U.S. Cellular reviews and ratings
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- 1.0 overall
Worst Service and Poor quality phonesBy America Sampson, posted: May 10The good: NoneThe bad: Most calls and texts not received, Poor customer serviceSummary: I have been with U.S. Cellular for five years and it was a cycle that you can't get out of. You sign up and get a phone that breaks or stops working properly after about a year, therefore you have to sign another 2 year contract to get another phone. The last "new" phone I got it started to not work properly after 6 mos. I tried to take it in several times to have it repaired, but the tech was never in the office. I called several times to corporate and explained the situation and they basically did nothing to assist. When I finally had enough I called and asked how much my cancellation fee would be and that's when they actually wanted to help. I was informed I could pay $50 to get a new phone plus any difference the new customer would pay. Why would I pay the same as my cancellation fee when I could go somewhere else and get better service that turned out to be cheaper than U.S. Cellular and I get more features. I cancelled my service on the 10th and it's now the 20th I have tried to call and get the amount of my final bill so there aren't any surprises. I was told the first time they would close out the bill on the 17th and the man I spoke with was extremely rude and said that he wouldn't be able to give me any more information since I have cancelled my service. When I called back today I got the same response that they couldn't tell me how much my final bill was and couldn't really discuss anything since my service was cancelled. Why am I asked every time I call to update my information--nothings changed in 5 days! Really? All in all U.S. Cellular treats you like crap throughout your whole service and it's ten times worse when you cancel. I have gone with Sprint and my monthly bill is cheaper than I ever had with U.S. Cellular and I get unlimited calls inbound and out and unlimited txt and unlimited data. I should've switched a long time ago.
- 4.3 overall
US Cellular Insider in Maine but not a Mainer! ..listen up.By S H, posted: May 10The good: In General for this area - Best coverage. Friendly customer service that wants to help you. Now has the biggest 3G network in Northern New England. Free incoming calls. 30 day guarantee. Free battery swaps. Free overage protection (alerts to let yo know when you go over) Androids are coming July 2nd (The HTC Desire looks amazing, feels like iphone). HAS NATION WIDE PLANS COMPARABLE TO AT&T and better than VORIZEN. The bad: Doesn't get the newest phones fast enough. Agent locations do not always provide the same customer service that retail/corporate locations do (sorry, having worked as both I can now say that.) 3G doesn't work or work as well outside of regional areas as of now. Summary: If you live in the regional or "wide" area that US Cellular covers you are in great shape with this company. After a year and a half of selling their product I can tell you that they are not full of $H%# when they say "we believe in something better". That being said, there are always going to be people that aren't as helpful as others. So call back and speak to another representative or try going to a retail/corporate store. The company as a whole does try to the right thing for their customers, I assure you.
- 1.3 overall
Before You Sign a Contract With US Cellular Read ThisBy Dorothy Bauer, posted: May 10The good: Free incoming minutesThe bad: Towers - not enough of them in order to service their customers.Summary: Make sure you both receive and make LOTS of phone calls to and from your home within your 2 week trial period. This will help you find out if the service from your home works well. I did not understand much about this, being a newbie. In 7 months, I had so many calls that I never received, it was ridiculous. This was intermittent. I would receive only the voice mail that the person had to leave because my phone wouldn't ring in to my house. I happen to live right smack in between two US Cellular towers and get horrible service. I had a software update and about everything else they had to get the darn thing to work for me. Sometimes I can't call out either, even tho the phone is fully charged. Also, the Samsung Twostep phone that I have must be charged every single day, even if I don't use it for days on end. I even had a new battery replacement. No difference. I am now stuck with a final bill of $128 for cancelling the contract early because of totally crappy service and cellphone. I've bought a Straight Talk phone from Walmart for $30 a month, no contract, and it works each and every time and day without fail since I bought it 2 weeks ago. It works off of Verizon towers. Hope this helps someone out there. Wish I had known this ahead of time.
- 2.7 overall
Why??By Chad Legler, posted: Feb 10The good: Good cellular coverageThe bad: Out dated phones!!! Out dated phones!!! Out dated phones!!! Out dated phones!!! Summary: Why do they take 6 - 10 months to release a then out dated phone? Testing? Why can so many other wireless companies test phones quicker. INVEST MORE IN GETTING NEW PHONE TECHNOLOGY OUT THE DOOR QUICKER, AND YOU WILL HAVE MORE CUSTOMERS THAN YOU KNOW WHAT TO DO WITH. And yes, your data speeds better be up to the challenge too. Learn from AT&T's mistakes. People want good service, but they also want value for their monthly bills and new technology in hand does help!!! This delay needs to be greatly reduced. Why do you think they are loosing customers? Keep this up and you will be forced to sell to a larger wireless provider, and the price tag won't make investors happy. If you can't stay current within a couple of months of the latest phone technology, get out of the game!!! You are wasting my and so many others time. I am currently looking to jump ship, just like so many others.
Also, customer service has been good and bad. Mostly bad from my own experience, but it has a lot to do with the lack of knowledge by the representative.
Well, I guess we know their not spending the extra money on training either!!! Nice!!Reply | Spam
- 1.0 overall
Us cellular 3G internetBy Larry Martin, posted: Feb 10The good: WorthlessThe bad: WorthlessSummary: 57$ a month for This crappy suppose to be broadband service..Been on the phone with them all week and last week..They come up with the lame ass excuse,you guys are out the outer limits of coverage..Why advertise it here if its not here in full force...Im paying 57$ like the others,But getting crap like this for ping times.. And it took 10 mins for this webpage to come up,,,,,,,,,,
Pinging [184.108.40.206] with 32 bytes ->bytes=32 time=1089ms TTL=240
Pinging [220.127.116.11] with 32 bytes ->bytes=32 time=1043ms TTL=240
Pinging [18.104.22.168] with 32 bytes ->bytes=32 time=903ms TTL=240
Pinging [22.214.171.124] with 32 bytes ->bytes=32 time=988ms TTL=234
Pinging [126.96.36.199] with 32 bytes ->bytes=32 time=1173ms TTL=234
Pinging [188.8.131.52] with 32 bytes ->bytes=32 time=1305ms TTL=234
Pinging [184.108.40.206] with 32 bytes ->bytes=32 time=1672ms TTL=49
Pinging [220.127.116.11] with 32 bytes ->bytes=32 time=1537ms TTL=49
Pinging [18.104.22.168] with 32 bytes ->bytes=32 time=1361ms TTL=49
Pinging [22.214.171.124] with 32 bytes ->bytes=32 time=1116ms TTL=40
Pinging [126.96.36.199] with 32 bytes ->bytes=32 time=517ms TTL=40
Pinging [188.8.131.52] with 32 bytes ->bytes=32 time=297ms TTL=40
Ping statistics for above hosts:
Packets: Sent = 12, Received = 12, Lost = 0 (0% loss)
Approximate round trip times (RTT) in milli-seconds:
Minimum = 297ms, Maximum = 1672ms, Average = 1083ms
Yeah im pissed
- 5.0 overall
I've been a satisfied customer for 7 years.By Carol G, posted: Jan 10The good: Plenty of U.S. Cellular stores in my area [Madison,WI] with good customer service both in-store and on the phone. Coverage is very good in the midwest. I think the phone plans available are fair. When I went to the west coast, coverage was also awesome.The bad: US Cellular does not have access to the iphone or google phones [well-I don't think they do] - Blackberry is their smartphone. I don't really care as I use a more basic model. Summary: I've had a lot of interactions with US Cellular over the years and they have been pleasant. Good coverage, good reception. No dropped calls. Good phones whether you go cheap or expensive.
I think if you're not sure which carrier to go with, ask people who live in your area. The most important to ongoing satisfaction: "do you get reception? and do the calls drop?" Having more minutes and a cooler phone won't count if you can't get calls to work.
- 5.0 overall
Best Phone Company and Great customer serviceBy J N, posted: Jan 10The good: great phones - hardly ever any problems not the newest phones but no problems they test the phones very well before launching them. great reception. fast internet on my BB. cheap plans get lots for my $$ friendly agent locations to help. battery swap. overage protection!The bad: Store hours not long enough. EE charges even with a block on. have to pay activation fee when adding new line to existing family account. wish they had a smaller text package than the 4.95 250 text for those of us who only text less than 100 per month. Summary: This company is great! I have the National 1000 plan and get national incoming calls any where in us along with national nights and weekends starting @7pm and where in us along with local m2m and only pay $79.99 for 3 phones on this plan. this gives me the freedom to use my phone while on travel and vacation! i also have a blackberry plan on my account. these prices have become cheaper since first coming out which is awesome! i have only had maybe one dropped call since i got there service maybe 2 tops. My internet is fast and i use it all the time while out of town or even shopping to look things up! battery swap is great i can swap my battery if mine is running slow at any us cell store! If i ever have any billing questions i call or stop into store and sales reps are always very friendly and nice helping me resolve any problems that i have. i have never had to have any of our phones sent out for warranty and they always last us at least till our contract is up sometimes even longer!
- 1.7 overall
Dropped calls; shaky connectionsBy Suze Fox, posted: Jan 10The good: Friendly staff in the storeThe bad: Lots of signal problemsSummary: Maybe it's because I live in a semi-rural area, but the signal on my phone is terrible. I've lost calls, and been unable to understand others on the phone (they're garbled). I signed on for a two-year contract, but am considering paying them the early fee to get out of it. I had far superior success with the supposedly inferior Tracfone. When I used that service, everything was crystal clear. Never a problem. What's that all about? I wanted to go with U.S. Cellular because I thought it would be better. Instead, it's far worse. It's a small town, so the people at the store are friendly. It's not their fault the service is spotty. But I'll never use this service again.
- 1.3 overall
Award Winning Customer Service? Award for what, Worst Service?By Jay Booras, posted: Dec 09The good: Free battery swap when yours is low. Decent minute packages.The bad: Everything else.Summary: From having my bill screwed up multiple times when moving from one area code to another - to being told I wasnt on the account when I went to pay my bill - US Cellular has shown me nothing but terrible customer service for years. I've been an authorized user on my account since it was opened - and they wouldnt even allow me to pay my bill in a corporate owned store - because I refused to show them my drivers license in order to pay it. Now tell me, why should I have to show ID to pay a bill? If someone else wants to go in and pay my phone bill - I dont care one bit. Go for it! That's absolutely ignorant. I've finally had enough of their terrible service, and will be paying their early termination fee in February and switching to AT&T. Iphone, here I come! No one's service can be as terrible as U.S. Cellular.
- 1.0 overall
i hate us cellular with a passionBy Ren Chu, posted: May 09The good: its in the areaThe bad: bad fat customer service repsSummary: i just dont like the attidude i get and they could not help me get a new phone. you dont feel welcomed... bad customer service. those dumb bitchess except sam are useless