Another round of U.S. Cellular reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 2.0 overall
Uninformed salespeople, poor customer and phone serviceBy Christopher Lindsey, posted: Sep 12I bought a Samsung Galaxy S3 from US Cellular because my employer had a 15% discount. I went to the store, confirmed this, and purchased my phone. They asked me when I would like my billing cycle to start and since I'm paid monthly, I asked for the bill to be due the day after pay day. I thought everything was good, brought home my rebate form ($100 for the phone), and that was that. Until... Two weeks later I received a letter in the mail stating that I was not eligible for the 15% discount because my plan did not total $69.99. I was confused because I was paying $75/month, so I called them up to find out what was going on. It turns out that data plans don't count; it's only voice plan amounts that will net you a 15% discount. I told the woman on the phone that this was the whole reason I chose US Cellular and their salespeople had said that I was eligible, but she said that there was nothing I could do. Why US Cellular feels that it has to stick it to single parents I don't understand. I was annoyed. Now I was paying more than I expected, and I had purposely bumped the data plan up to meet that total. I paid it for nothing. Then I started filling out the rebate form. My phone model wasn't even listed, so again I called. They said to just pencil in the model name. I'm glad I called. Maybe it's a trick to make people not submit rebates. Then my first bill came due... and I missed it. I assumed it was going to be due the day after pay day like the salespeople said, so I hadn't even bothered to open the bill that came in the mail until I received a text message from US Cellular saying that I was late. It turns out that they set the date to be two days *before* my paycheck. I wrote a scathing letter to US Cellular about it on their Web site and they tried calling me the next day. Unfortunately, the person calling me mumbled and I can't understand a thing they said in my voicemail message. I don't know if I'm supposed to call back or if he was calling me names. The phone service doesn't work in my house either, so I have to go outside. When I leave the house I often get a sudden barrage of waiting text messages. I've tried logging into my account online to make changes to my plan, but they won't let you do it unless you have your paper bill in front of you. If only there was some other shared piece of information that I could use to identify my account, LIKE MAYBE A PHONE NUMBER. Dare to dream. On the road the phone works well and the phone itself is excellent. US Cellular, not so much. I came to them from AT&T, but I'm going back when this contract is over. I never thought someone would be worse than AT&T, but that is one thing US Cellular managed to do.
- 4.3 overall
Loyal to a TBy Chelsy Goode, posted: Aug 12My family has been with U.S. Cellular for YEARS and I mean years and have never had any problems with the customer service or service quality. In truth we live in the mountains and I get better signal on my phone then my friend does on her Verison phone. As for the internet phones I JUST upgraded my phone to a huawei Ascend 2 a couple days ago so i dont have a strong oppinion on it yet. I'm just saying you can read all the reviews you want but the best thing to do is to try it for yourself. I personally love U.S. Cellular and suggest it strongly to my friends. I went traveling to the east coast two years back and went all up and down the coast and had reception ALL the way. As well as it didn't charge me extra roaming fees. Personally I love it. Sincerely, Loyal to a T FYI for all you out there no phone company is perfect. There will ALWAYS be problems no matter what one your with.
- 1.3 overall
Doesn't work very wellBy Casey3303, posted: Apr 12Yes, it is cheap but the phone veriety sucks, when you travel 1hr away your in roaming or no coverage. If you have a 3G phone and you go out of town you go down into 1G. Us cellular is not worth it
- 2.7 overall
I hope US Cellular wakes up before it's to late ..By Jim Fields, posted: Apr 12I've been with US Cellular for almost 10 years and have watched its customer service steadily drop . I recently had a charge on my bill that shouldn't have been there , the customer no-service rep argued with me and refused to let me speak to his supervisor then hung up on me. . And what's with all the cellular companies wanting to change you to use your phone as a wifi hotspot ? If I'm paying for 5 gigs and only using 1/10 of that . Isn't that like buying a case of coke but only being allowed to drink 3 of them ?
- 2.0 overall
Customer service is no longer goodBy iamomof5, posted: Dec 11I've been with US Cellular for many years and have not only selected them as a carrier for my employer but also recommended them to many friends and family members because of their strong customer service. As a regional carrier, their coverage has never been the greatest and their phone offerings are behind the curve and sometimes really disappointing in quality, but their superior customer service was what kept me as a loyal customer. Until recently. It seems they are now spending a lot of money advertising about their happy customers and apparently a lot less money on actual customer service. Today when I had an issue, I was transferred several times, treated with alternating rudeness or apathy and no one cared to fix my issue. And, in fact, they never did fix it. Even when I asked to speak to a customer service supervisor. Bottom line? The only thing they really had going for them was their great customer service. Since they don't have that anymore, there is no reason to consider them. Not to say some local places may not still have good customer service - but as a caution, their phone support center is now right up there with the worst of the worst.
- 4.3 overall
Solid performerBy Will Anderson, posted: Nov 11Great customer service, though you may have to wait, as they're probably thoroughly dealing with someone else's issue. They have progressively been getting better Android phones, prices are reasonable, upgrade time to a new phone is very quick. 5GB data cap is acceptable compared to other providers and they have AMAZING coverage.
- 3.3 overall
VOICE MAILBy Mike Abrams, posted: Sep 10The good: Been with this company for more then 15 years and always had great service, even if I traveled 1/2 across US.The bad: New upgrade on voicemail system sucks, make you listen to any old messages first...before it will play the newest message...the older voicemail was alot betterSummary: I get alot of voice mail, and having to listen to old messages first everytime I check my newest message is a real problem...and even though I have had great service with them I am willing to try another service provider that has better messaging service.
- 1.0 overall
TerribleBy Angelo Tufano, posted: Sep 10The company is unfriendly when it comes to customers concern. Have had to bring back 7 phones cause none work right.
- 2.0 overall
Awful customer serviceBy William Hyder, posted: Sep 10The good: signal in my area is good for phone, but internet modem is very weak.The bad: Poor customer service, they will not handle complaints, will not return calls,and will not fix the problem.Can`t upgrade service unless you spend lots more money.Summary: Their employee turn over rate is staggering. Never talk to the same people twice. Nobody cares if you have good useable service. do not expect much.
- 5.0 overall
Excellent!!!By Kim Staack Read, posted: Aug 10The good: Excellent customer service. Excellent value for their plans...can 'grandfather' your plan after your contract expires.The bad: I'm sure there are some...but after 11 years, have not experienced any.Summary: Great value, least expensive carrier in Central Oregon. Terrific service, no dropped calls, other family members are contracted with Verizon, Sprint and AT&T. They experience more dropped calls than we do. US Cellular partners with Verizon towers, only time when we experience disruption is when we are travelling over the Cascades, or in DEEP canyons while rafting.