U.S. Cellular reviews and ratings
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1.0 overallProblems every step of the way
By ed45626, posted: May 3Tried to sign up on the website -- it wouldn't accept a different ship to address. The service rep that I opened up a chat with said they don't do that. Apparently they do, as after I pointed out that if they don't do it they shouldn't have the option, I finally was able to enter the address. About an hour later they needed to talk to me for the credit check.... got through that after correcting information in their system. Then they shipped to the bill-to address, that cost an hour drive out and back to the company office to pick it up. The next day, calling them to activate it they couldn't find my social security number, apparently it was on a different account. They did resolve that, but had no information about porting my existing number -- now they needed the account number for my existing account (invoices are at the bill-to address!). I told them I'd be at the office in 2 hours and they said they would call (in 2 hours). They never called. At this point, I was concerned about service after everything was setup, and since there's a US Cellular store across the street, I took it there to return it. You can't return it without your drivers license. Apparently you can, however, call them to return it and they'll ship a box (and they don't ask for a drivers license....). I ordered the same phone from T-Mobile, it'll cost less and there's no contract so if I want to switch I can.report
- 0 people found this review helpful
- 1.0 overall
Screw Them
By Dan Toma, posted: May 1Sold to sprint.Now my points are gone my contract is gone and my new phone is useless.Would not go to sprint if they paid me.I see a lawsuit coming..report- 1 people found this review helpful
5.0 overallGreat Experience
By dzhunter, posted: Apr 25been with them for 10 years. They are great! I had one problem with their connectivity quality and it was resolved loading a new PPL. I have an inexpensive plan, get coverage all over the USA, while people are spending 100s my bill is about $58, $6 of that is text messaging which I don't use all the much and $7 in taxes. They always answer the phone and solve my problem. NOT looking forward to being forced to go to SPRINT.report- 0 people found this review helpful
- 1.0 overall
Wouldn't even lend me a replacement phone.
By P. Lowell Tomas, posted: Apr 10I have a prepaid plan. I paid through the next month. When my phone ceased to work after it got wet, I brought it to a US Cellular shop, where they told me that they would not lend me a phone without insurance, which I didn't purchase. Then when I asked about the month of service that I paid for, they told me I would lose it, unless I buy a new phone from them.report- 0 people found this review helpful
- 3.3 overall
It's actually better than most contract carriers.
By Steven Cress, posted: Feb 15It's okay but here is what I can come up with..... Pros: One & Done Contracts - After the first two years you never have to sign another contract to upgrade your equipment. Belief Points - You don't need some ridiculous amount of points to upgrade or get rewards such as accessories. Equipment - Earlier years they weren't able to keep up with AT&T, Sprint, & Verizon with new phones now they have the latest ones such as Note 2, Galaxy S3, and many more. 4G LTE - In my area I am able to take advantage of the UNLIMITED 4G LTE DATA PLAN. It's great and nice speeds for only 40$ additional to my normal bill. Cons: Agent Locations - The agent stores look like corporate stores which is awkward. Customer Service - I always find customer service is usually better in most corporate stores than the other locations, but the customer service line is often horrible until you get to customer relations department. Price of Equipment - Most stores are crazy in prices of the devices. I honestly went to Wal-Mart and did my contract there plus got the 300$ for switching along with 50$ gift card per-phone that was a Samsung smart phone. Older Customers can't take advantage of most newer offers sadly. I also often feel they aren't as knowledgeable about the devices they are trying to sell.report- 1 people found this review helpful
- 2.7 overall
AWFUL Customer Service!!!
By Kelly Mann, posted: Jan 19I would just like to say that I am VERY unsatisfied with the customer service, or lack of I should say. We have been trying to contact someone for days now as to why our bill is so much higher, and how to get it changed. We have been on the phone and in the stores and keep getting thrown back to the store or to call. We have been loyal customers for over two years together, and me for even longer. I just feel as if they don't care whether people stay with them or not. We got no notification that our bill would be going up, and still have not gotten a reason as to why is has and how to get it back to where it was, or if we even can. Then we went to the store to get a new phone as mine is junk, and find out that we can get the activation fee waved if we order online but for two new phones, which we will be PAYING for, they are going to charge us $60 to get TODAY!!! What is up with that? So then the store tells us to call the support center, and we do that, and what do they say? It is up to the store manager... where we just came from. So now, after three days of this, I have to go out of town tomorrow and have no phone in case of emergency to use. Then, when we went into the store, we saw a sign where you could get 100 dollar trade in for our phone.. The guy at the store said they couldn't do it because it had to be a new line, so he actually told us to cancel our account and open a new one under my wife's name. Really? Come on!report- 2 people found this review helpful
- 2.0 overall
Been a customer for many years, but now just switched companies
By Pam Zielinski, posted: Jan 4I have been a US Cellular customer for years and never really shopped them. However, when I recently wanted to upgrade my phone to a smart phone, they said I was not eligible yet. Really? You tell me when I'm eligible? Also, with the new company I just signed up with, I will get new WIFI and more texting and pay $40/month less than with US Cellular.report- 1 people found this review helpful
- 2.0 overall
worst cell provider ever
By James Taylor, posted: Dec 12After signing a two year contract they couldnt proviide me with the quality they had promised me after reseting my phone and blaiming my memory card and me haveing a tin roof on my home after many un received calls n text and them exchanging my new phone for A refurbished phone more than four times i was over us cellulars hell no better because the failed to hold up ther end of the contract my cricket worked with tin roof n my verison haas no issues all the do iz pass the buck n blaime games so after i disconected and was told i will owe nuthing by thr manager at alcoa tn store at the time i disconected now im receiving a collection agency stating i owe 339 that i refuse tl pay because i never got services i payed for so how do i owe u us cellular ??????????report- 1 people found this review helpful
- 2.0 overall
Uninformed salespeople, poor customer and phone service
By Christopher Lindsey, posted: Sep 12I bought a Samsung Galaxy S3 from US Cellular because my employer had a 15% discount. I went to the store, confirmed this, and purchased my phone. They asked me when I would like my billing cycle to start and since I'm paid monthly, I asked for the bill to be due the day after pay day. I thought everything was good, brought home my rebate form ($100 for the phone), and that was that. Until... Two weeks later I received a letter in the mail stating that I was not eligible for the 15% discount because my plan did not total $69.99. I was confused because I was paying $75/month, so I called them up to find out what was going on. It turns out that data plans don't count; it's only voice plan amounts that will net you a 15% discount. I told the woman on the phone that this was the whole reason I chose US Cellular and their salespeople had said that I was eligible, but she said that there was nothing I could do. Why US Cellular feels that it has to stick it to single parents I don't understand. I was annoyed. Now I was paying more than I expected, and I had purposely bumped the data plan up to meet that total. I paid it for nothing. Then I started filling out the rebate form. My phone model wasn't even listed, so again I called. They said to just pencil in the model name. I'm glad I called. Maybe it's a trick to make people not submit rebates. Then my first bill came due... and I missed it. I assumed it was going to be due the day after pay day like the salespeople said, so I hadn't even bothered to open the bill that came in the mail until I received a text message from US Cellular saying that I was late. It turns out that they set the date to be two days *before* my paycheck. I wrote a scathing letter to US Cellular about it on their Web site and they tried calling me the next day. Unfortunately, the person calling me mumbled and I can't understand a thing they said in my voicemail message. I don't know if I'm supposed to call back or if he was calling me names. The phone service doesn't work in my house either, so I have to go outside. When I leave the house I often get a sudden barrage of waiting text messages. I've tried logging into my account online to make changes to my plan, but they won't let you do it unless you have your paper bill in front of you. If only there was some other shared piece of information that I could use to identify my account, LIKE MAYBE A PHONE NUMBER. Dare to dream. On the road the phone works well and the phone itself is excellent. US Cellular, not so much. I came to them from AT&T, but I'm going back when this contract is over. I never thought someone would be worse than AT&T, but that is one thing US Cellular managed to do.report- 4 people found this review helpful
- 4.3 overall
Loyal to a T
By Chelsy Goode, posted: Aug 12My family has been with U.S. Cellular for YEARS and I mean years and have never had any problems with the customer service or service quality. In truth we live in the mountains and I get better signal on my phone then my friend does on her Verison phone. As for the internet phones I JUST upgraded my phone to a huawei Ascend 2 a couple days ago so i dont have a strong oppinion on it yet. I'm just saying you can read all the reviews you want but the best thing to do is to try it for yourself. I personally love U.S. Cellular and suggest it strongly to my friends. I went traveling to the east coast two years back and went all up and down the coast and had reception ALL the way. As well as it didn't charge me extra roaming fees. Personally I love it. Sincerely, Loyal to a T FYI for all you out there no phone company is perfect. There will ALWAYS be problems no matter what one your with.report- 4 people found this review helpful
