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- 3.0 overall
Not too shabbyBy NA NA, posted: Aug 08The good: Cool Phones, pretty good service.The bad: Expensive phone, hidden costs.Summary: I have UScellular, and I have always liked them...but I believe there are always hidden costs in everything. I know that many providers allow unlimited texts & PIC messages....whereas US, you pay 15 for unlimited text only. I have found that many of my calls are being blocked (too many people using network)...overall though, I love US Cellular, but I like nTelos more...
- 4.7 overall
US Cellular- EXCELLENT!By Matt E, posted: Jul 08The good: I've only had about 3 dropped calls in the past year, GREAT customer SUPPORT, I just got off the phone with 611 Support, and waited on hold for 32 seconds, according to my watch timer (I timed it) and the associate was very helpful and nice. Great Service and Great prices. Highly Recommend.The bad: Because it is a small company, they do not have as good service out west.Summary: Overall, if you are in the East and Midwest, I highly recommend this company. I actually ENJOY going into their stores and looking at new phones. They never push anything. Five Stars out of Five.
- 5.0 overall
US Cellular ConsultantBy Alyssa **8, posted: Jun 08My name is Alyssa and I am a proud US Cellular associate. I have spent half the night reading these 50/50 reviews of either horrible or great... I love the company I work for and I loved it before I worked there. I am sorry if some of you had a bad experience, and I was pleases to see some people with a great one. But if anyone is in the Fond du Lac, WI area and wants to stop by our retail location by at 842 W. Johnson St. me either me or any of our associates would be more than happy to help you out and turn your bad experience around or keep your great experience going!
- 4.7 overall
Who is betterBy Uscellular Best Customer, posted: Apr 08The good: The best customer Service on the planet.The bad: Not open 24/7Summary: I would never switch companies from US cellular. I mean US cellular goes above and beyond for there customers, They are really great with customer privacy, not just let people who just say they should access acount, because they use a phone access and ruin accounts, and they also dont cancel customers contracts, just because they call into customer service like another company. If you can give a REAL bad example of customer service, and not blame them because you dont pay attention to your bill, your contract that you sign or because they just wont give you credits for all of your overage charges, because you were not responsible enough to watch your minutes. Then please tell us all.
- 1.7 overall
Good coverage. horrific customer serviceBy c x, posted: Apr 08The good: good coverage throughout rural Maine. This is a major challenge and US Cellular (unfortunately) seems to be providing the best coverage.The bad: The customer service is so hideously, horribly bad that it is almost criminal.Summary: I had a plan for four years. I went to check out new phones. The sales staff realized I had been assigned to the wrong market in the beginning and so switched my plan. I pay over the phone every month, whatever the computer tells me to pay. Well, when the plan was switched to the correct market, apparently I owed $83 that the computer never told me. I started getting calls from a collection agency which could not tell me why I owed the money - they just wanted it paid. US Cellular customer service refused to tell me why I owed the money, but they kept blaming it on me (not the fact that they had switched me to a new market area to correct their own mistake)- they just kept putting me through to the collection agency. It was awful. They ended up not even picking up my calls, but just transferring them through directly to the collection agency. So I ended up paying $83 that I did not know why, just so I would not have a negative credit rating. Once I paid, the collection agency told me that US Cellular does that all the time (switch people's plans and not tell them there is money owed in between). They said most of their collections are because of that. I called US Cellular and they told me that their own collection agency was lying. Like I said - absolutely hideous customer service. I hate them.
- 3.7 overall
Good, but could do betterBy Alan Hagen, posted: Apr 08The good: Friendly staff, knowledge about the phones and services is excellent. Services are reasonably priced. Great reception in the back country - much better than Verizon, AT&T, and other major companies.The bad: Small Phone company = not in a lot of places. Phones not compatible to transfer files via bluetooth with other companies. Downloads require "Easyedge" which requires a monthly fee, airtime charges, plus the application download charge. Pay-as-you-go plans are also available if you want to download only a couple applications, but more expensive in the long run.Summary: US Cellular isn't a major phone company yet, so this means that a person who moves to a location where Verizon or other big phone companies are, US Cellular might not be, making the user switch over to a different service. Though the company is great in more remote places that other companies, being consolidated into certain areas makes it hard for a person who moves constantly to stay with the company very long.
- 2.3 overall
What rebates??!!?By M Wiebensohn, posted: Apr 08The good: Excellent reception. Only company that gives my area reception. I hear we're in a 'dead zone'.The bad: Very rude staff. Rebates promised were never honored. When questioned, one operator refused to answer our questions --- she just hung up on us. Extremely nasty. Summary: I am so disappointed in this company. We were promised $90.00 rebates for 3 phones we purchased in a share plan. That was 2 years ago and we are still waiting for the first dime to be sent. We just keep getting the run around. Unfortunately it is time to renew our contract. If there was another company we could use we would do it immediately. Unfortunately, we have to deal with these people. However do NOT expect a rebate from them, you probably will never get it.
- 1.0 overall
Hated U.S. CellularBy Lisa Stein, posted: Mar 08Customer service was slow and not polite. They would bill outrageous amounts to my phone without mentioning that there was something I could do to lower the price. They only told me after I called numberous times and complained, only then did they fix the problem. I finally got out of my contract and am with T-Mobile. Please read my review of T-Mobile before making any decisions with U.S. Cellular!
- 4.7 overall
So Far So Great!By Airrika Gordon, posted: Mar 08The good: Free Incoming Everything!
Great Selection of Phones
Friendly Instore & Phone Customer ServiceThe bad: Dont have a CON to say about them yet!Summary: I've only been a customer with them for 3 months now but i have to say they are an exceptional company. I was a little skeptical at first because when i told everyone i was gonna try US Cellular i got all kind of "don't do it's!". But so far so good i have not had ONE dropped call and my reception is almost ALWAYS on 4 bars. I would recommend them to anyone in the midwest. I wish they had the company in all 50 states i would recommend them to my family in other states!
- 4.7 overall
Great Customer Satisfaction??By Brett D., posted: Mar 08The good: No major problems in 11 years of personal service, good friendly customer service, good receptionThe bad: No new technology as far as the newest phones, they didn't have the razor for months!! No rollover minutes.Summary: I've been with US Cellular since they were Cell One, or basically 11 years. I've had friendly customer service, and good reception. I have maybe one dropped call every 2-3 years. I've had no real problems until I reduced my minutes at their recommendation, and proceded to go over my minutes by 650 minutes! I had no warning by them as to my minute usage, and they claimed absolutely no responsibility or leniency when I got a $400 bill.