Page 9 of U.S. Cellular reviews and ratings
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- 2.3 overall
Excellent reception/Terrible Customer Service-Don't Keep Their Word!By C L, posted: Mar 07The good: We travel all throughout Wisconsin, Illinois and Iowa and get excellent reception.The bad: Basically Customer Service problems - what their reps told us doesn't hold up and we were charged for nights/weekends even when we were not supposed to be! Much more....Summary: We've been long time customers, even back when they were Cellular One. For the most part, the reception is great and we rarely have dropped calls. Our biggest gripe, and the one that is going to cause us to switch carriers this year is their customer service change.
They used to have excellent customer service up until about 1.5 or 2 years ago. Since then, they've changed - when we originally had our first plan we had free nights and weekends (which was an extra with NO expiration date) In the past, we always re-upped our contract with the free nights and weekends with no problems until this past year when we added another phone to our line - they tried to talk us into a diff and more xpensive plan, but we wanted to keep what we had and just add a phone. They didn't like this but said we could. We signed up for another two years thinking we were resigning the same plan we always had which included the free nights/wnkds.
So several months later I am scrutinizing our ever-growing cell phone bill (many many pages!!) and discover that they've been charging us extra for nights and weekends since we re-upped our plan! I called them, very upset, and they would NOT reimburse us for this - over $100! They claim they called one of us and told him they were going to charge him for nights and weekends, which is a total lie! Why do they think we would go 'backwards' and agree to, all the sudden just start paying for nights and weekends, instead of the plan we agreed to in their store????
They did immediately restore our free nights and weekends to our plan but I am still upset they would not reimburse us for this money they were not supposed to charge us for in the first place! To me this was very wrong for them to do - I cannot believe they did this!
Since this conversation with US Cell, their customer service people have been extremely rude to us, almost as if they were 'getting us back' for complaining to them. Just recently, our bill was due on the 6th day of the month and I had forgot to drop it off on that Friday the 2nd (I drive by their store about once a week, so I drop off payment in person) because I was home from work ill. I came in on the 7th to drop off our checks and had forgotten my employer check (my employer pays for part of my phone bill as I use it for work also - so 3/4 of the bill is paid by me and the balance is a check from my employer) and I told the lady at the desk I'll just mail that check in. She said I'd better call customer service - why? because I was a day late already...... I am thinking 'ooooo only a day late?. So I called and explained I'll mail the partial payment check right away, as I forgot it at home (I was pretty ill still...) and she told me I better not mail it - but I better go right back and drop it off at the store or they would shut my service off and charge us $25/phone to turn ea back on! Then she tells me that by her agreeing to give me the time to drive back to
- 5.0 overall
Very reliable serviceBy Jim Flanagan, posted: Feb 07The good: Excellent service, can't remember the last dropped call that we (me or my wife) had. Good signal strength nearly everywhere I take the phone which is generally the northeastern Ill. area.The bad: Limited phone selection, not enough "free" phones.Summary: We have been customers for over 5 years and will not switch. We have no reason to. We can't find a better deal or better service anywhere else.
- 5.0 overall
Best all around service in the areaBy Ryan Eades, posted: Dec 06The good: I always have good reception inside buildings, elevators, and along most of the major roads and highways. Some I know who have Sprint have to leave my office and go up a flight of stairs to make calls.The bad: They don't offer many cheap/free phones. You almost have to spend over $70 for the better basic phones. Also, for regular plans, roaming charges may apply.Summary: I recently tried T-Mobile and I had what was hailed as their best non-Smart phone out at the time. I had horrible reception and I live in a well-covered part of town. I returned the phone in about 10 days. I have been using a Cingular phone for my business and even when my bars are all full, there is what I would describe as "warbling" of the voice on the other end. Not to mention dropped calls along one of the most traveled highways in town. These two companies have easier access to ringtones and wallpapers - with fast download, but my main purpose for a phone is making clear calls and I believe that right now US Cellular is the way to go.
I'd rather pay $100 for a new US Cellular phone than to get a free phone from any GSM netork. I have heard that more GSM towers are going up around here and that there is better reception in different regions for whatever reason. But I have had my current service for almost 4 years and have tried other services without satisfaction.
- 1.3 overall
Poor receptionBy sabrina noland, posted: Oct 06The good: Great plansThe bad: Lose calls all the time..Summary: I have no luck with us celluar and my phones are always in repair. There are just too many dropped calls. I can make a call to my husband and the phone never rings.... cant wait for my contract to be up to which carriers.
- 3.7 overall
U.S. CellularBy Darcy Moser, posted: Oct 06The good: Very few dropped calls
Friendly customer service
The bad: To add family members is more expensive then other carriers.
Roaming could be a problem being so close to another state
Summary: U.S. Cellular seems to have better reception where I live, close to a border of another state. I have had problems with other carriers dropping because of other towers being close.
- 3.0 overall
us cellularBy mike terrill, posted: Oct 06The good: works great most of the timeThe bad: cuts ot occasionallySummary: I travel for my job,after 180 miles, service breaks up
- 5.0 overall
My cellular companyBy Sharon Murphy, posted: Oct 06The good: My company is very good. I have 1000 any time minutes and free incomming minutes. If I have a problem they are always there to help. The bad: I have nothing bad to say about this company. They are very good and I wanted a case for my cell phone and they had one for 26.00 and they said that I can have it for 15.00.Summary: This company is very good and they always have some very good deals going. I got 1000 any time minutes and free incomming minutes. That is a good deal to me.
- 3.0 overall
cell phone old over newBy barb scharper, posted: Sep 06The good: new and new options on itThe bad: reception stinks..to many drops for NO reasonSummary: my old phone same company i could sit in a walk in cooler and talk...this one i cant even be in my own house with out it dropping
- 4.0 overall
I'm Satisfied with my Service and CarrierBy Debbie Kighlinger, posted: Sep 06The good: Consistant. I only have 1 very small (about 1/2 mile area) that I get any dropped calls. I am aware of the problem area and work around it. This carrier's plan is up front and plainly written. No hidden small print.The bad: Don't really have any problems.Summary: For good service and no hidden small print in the contract, think about checking out US Cellular.
- 5.0 overall
Happy with US CellularBy Darlene Boone, posted: Sep 06The good: Good company that is customer friendly and service oriented.The bad: Wish they had a larger service area and didn't have to depend on other carriers. You can really tell a difference when you leave their service area in terms of dropped calls and the clarity of calls, (sometimes have bad connections and echos when using other carriers but not with US Cellular.)Summary: Have used US Cellular for 11 years and they are a great company. No problems with service or their service people. They have few dropped calls and great service plans. I think their rates are reasonable also. I will continue to use them.