Page 9 of U.S. Cellular reviews and ratings
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- 1.0 overall
General ServiceBy Millie Sifuna, posted: Nov 07The good: None so far.The bad: Poor customer care.
Customer service not available 24/7Summary: This carrier rips customers off so badly it hurts. It is the only carrier that has segmented regions of service. One is expected to pay the same amount for Mid-Western Region as national service. Now this National service can be a very expensive venture if you visit some states.
Try to complain to the poor PR customer reps, the only sentence they have been drilled to say is:
" Sorry, we are afraid we cannot give you back your credit even if it is our mistakes"
Very frustrating carrier...stay away from U.S Cellular any day anytime.
- 5.0 overall
Love 'em!By Fred Harrington, posted: Nov 07They care about me as a customer. They treat me with respect and I can tell they want to keep me as a customer. They also have the best network in Chicago.
- 1.0 overall
US Cellular not friendlyBy Trish Kannegiesser, posted: Nov 07The good: UM THIS COULD TAKE A WHILEThe bad: They are rude. They do not offer any suggestions or explain their products or programs to you. They do not take anytime with you. When i had a problem the service rep was so rude i left crying. They insulted me and I will not go back.Summary: Go to all companies and see how different each one treats you. If they are pleasent its worth it. Sprint is so much better and their customer service is a ten.
- 4.3 overall
What A Relief It IsBy Joyce Hong, posted: Oct 07The good: Good family and national Plans, reception, customer service.The bad: Average phonesSummary: After 2 and a half years with one of the big companies, it is such a pleasure to deal with US Cellular. There was no pressure at all in choosing a phone. In fact, when I looked at more expensive ones, the representative encouraged me to look at something less flashy because it met my needs better. I appreciated that. There have been a couple of small errors in billing but they were quick to correct and credit my account. What a change from my old company where they gave me incorrect information,over-charged me $600, argued with me and said they were just too busy to go over the bill with me. Sometimes I have to wait to get help. But there is someone there who welcomes me, takes my name, offers to get water or coffee and just makes me feel valued. The company has even invested in comfortable chairs for customers who have to wait. I love US Cellular.
- 2.7 overall
Could be Number 1 but lately Customer Service keeps them back...By ES Lanie, posted: Sep 07The good: Plan options are ok. Family Plan is so much better. Nationwide Family plan options is fine. Unlimited Free Incoming Calls from any carrier,land line or person and after 7PM Nights and Weekends feature cost around $14.00 which is fair.The bad: Free phs r junk! Don't even last a year before problems.
Their promos always force u to sign up for EasyEdge which is junk and a scam!
Phone Selection is less than stellar & cost of phs pretty high. They just don't carry the latest & greatest. Summary: Been with them since the bag ph era. Cust Serv was so Good until last 2-3 yrs. The attitude is don't give a darn wheither u talk to National or local offices. Don't know why?
Service repair is really good,local cust serv only 2 people in store can do their jobs to cust satisfaction.
Hate having to buy a new ph at contract rate because of faulty equip they sell or give as promo. They have ridicules 80% complete contract and u can buy ph at renewal discount.
But billing errors seem to be the norm now. Easy Edge is scam...take it for 90 day trial, employee put start & end dates so we could have rebate. It was to automatically cancel per their Cust Serv rep. Well it didn't, someone removed the end date. One day in cking bill, found the overcharge 4 months later ... won't credit back. And got two different excuses on how acct was changed. EASYEDGE is rip off and is always tagged to their promos.
I'm tired of hassling over phs not working, billing errors or if I go in store to pay my bill...I hear other peoples business with them. Their CS reps are rude and loud. I don't want to hear them tell their cust ur late, ph cancel, or other situations. I refuse to go in the stores and watch. Just a month ago I went to pick up ph for friend... watch the samething happening and another complaining about Easy Edge billing... so somethings never improve.
My DH doesn't want us to renew because of hassles we have experienced. So will move 3 phs in next few mos to new carrier and then we'll cancel his contract and pay the $150 fee to move it. Alltel or ATT here we come. It's sad to change vendors but what's a customer to do?
- 4.3 overall
Wouldn't change carriersBy Cliff Phillips, posted: Sep 07The good: Good service and plansThe bad: NoneSummary: We've had US Cellular for several years and added our kids phones on the family plan just last year. Free nights (after 7 p.m.) and weekends are great. Plus, they just turned on a new tower about six blocks from our home and service on calls is incredible.
- 3.7 overall
good serviceBy Chad Whiteside, posted: Aug 07The good: Have had US Cellular for a little over a year. Good coverage, good customer service.The bad: Limited phones but getting better. Just got the blackberry 8830 and I hear the Q is on it's way.Summary: Overall very satisfied with US Cellular. Has been a very positive experience.
- 5.0 overall
great phone service with no extra costBy Lillian Pilkington, posted: Jul 07Great price for phone service. No frills, just phone service. I don't use my phone for playing games or music or internet. I only wanted a phone to start with and this is what I pay for. Love it.
- 4.0 overall
Great coverage ,Great Plans, but Outdated phonesBy matt zehn, posted: Jul 07The good: I get by far the best coverage of any phones i have had,the only one that comes close is verizon.I have a great plan that nobody else can touch.there is only one corner i drop calls in the intire metro and surrounding area.Phone works great nation wide.The bad: ALL Phones are very outdated.
They don't have any of the new Blackberry's.
No Treo's,blackjack,or any others that are cool.Summary: Great service Plan at great price with good coverage,but no cool phones
- 1.0 overall
Can't wait for contract to endBy Suzanne MacGregor, posted: Jul 07The good: There are plenty of stores in our area to go for help when needed.The bad: We constantly have dropped calls. When customer service was contacted they admitted they knew we lived in a "dead" area and had no plans to improve service for our area. When needing service on a phone we have long waits and they only seem more interested in selling you a new phone over giving you the service you are requesting. Summary: I have been a customer of this service for over 9 years and sometime in the last 2 years customer service and the quality of service has decreased greatly.