Page 9 of U.S. Cellular reviews and ratings

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3.0 overall
cell phone old over new
By barb scharper, posted: Sep 06The good: new and new options on it
The bad: reception stinks..to many drops for NO reason
Summary: my old phone same company i could sit in a walk in cooler and talk...this one i cant even be in my own house with out it dropping
Service Quality
3/5
Customer Service
4/5
Overall Value
2/5
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- 19 people found this review helpful
4.0 overall
I'm Satisfied with my Service and Carrier
By Debbie Kighlinger, posted: Sep 06The good: Consistant. I only have 1 very small (about 1/2 mile area) that I get any dropped calls. I am aware of the problem area and work around it. This carrier's plan is up front and plainly written. No hidden small print.
The bad: Don't really have any problems.
Summary: For good service and no hidden small print in the contract, think about checking out US Cellular.
Service Quality
4/5
Customer Service
4/5
Overall Value
4/5
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- 19 people found this review helpful
5.0 overall
Happy with US Cellular
By Darlene Boone, posted: Sep 06The good: Good company that is customer friendly and service oriented.
The bad: Wish they had a larger service area and didn't have to depend on other carriers. You can really tell a difference when you leave their service area in terms of dropped calls and the clarity of calls, (sometimes have bad connections and echos when using other carriers but not with US Cellular.)
Summary: Have used US Cellular for 11 years and they are a great company. No problems with service or their service people. They have few dropped calls and great service plans. I think their rates are reasonable also. I will continue to use them.
Service Quality
5/5
Customer Service
5/5
Overall Value
5/5
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- 16 people found this review helpful
4.3 overall
The Best
By Joseph Drier, posted: Sep 06The good: U.S.Cellular has always been helpful. I have never droped a call. I have never not had service. I would not switch from U.S. Cellular.
The bad: ???
Summary: They are the best carrier out there. I have heard about other carriers having less droped calls than anyone else but I have never had a droped call with U.S. Cellular.
Service Quality
5/5
Customer Service
4/5
Overall Value
4/5
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- 8 people found this review helpful
3.7 overall
us cellular review
By garry holmquist, posted: Sep 06The good: good coverage, fair prices
The bad: low number of phones to pick from
Summary: I have enjoyed the service I received from US Cellular. They have the largest coverage area for my needs. I have used several different other carriers in the past, but none of them has been able to meet my needs.
Service Quality
4/5
Customer Service
3/5
Overall Value
4/5
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- 8 people found this review helpful
5.0 overall
US goes all the way!
By K Crowl, posted: Sep 06The good: I use US Cell way up in WI, even used it in an unincorporated farmland area up there. I have always gotten reception. I have tried Cingular and Nextel with no luck.
The bad: Only flaw I have experienced is once in awhile during use of text messages, I lose service!!?
Summary: I have tried three cell phone services and besides plan costs, I extremely love US Cell. I get reception everywhere, and need it during my trips to WI- in the middle on nowhere- especially having two little kids.
Service Quality
5/5
Overall Value
5/5
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- 7 people found this review helpful
2.0 overall
US Cellular.....maybe NOT the way to go
By Betty Hesseltine, posted: Sep 06The good: Pros...well 2 years ago when we first went with US Cellular, reception etc was fantastic. I was able to talk perfect to hubby at work whether he was on first or second floor of building or out in the warehouse they have.
The bad: NOW...he cuts out, calls are dropped, he doesnt even have a record that I called (missed call etc) at times. We are becoming very unhappy. A friend also has the same carrier and she had no probs 2 years ago and also now when we chat and she is at home, I can barely make out what she is saying do to cutting out every other word.
Summary: I am not sure that US Cellular is caring about their customers anymore. Also, when I changed phones (and both were kyocera brand phones) - I was unable to transfer all my music sounds etc that I had paid for, what a waste.
Service Quality
1/5
Customer Service
3/5
Overall Value
2/5
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- 4 people found this review helpful
2.0 overall
US Cellular Iowa
By Eileen Main, posted: Sep 06The good: They have pretty good plans and their customer service representatives are always polite.
The bad: Always losing signal or not receiving any at all. We live right near the tower too. I can only talk in one room of the house as any other place makes me lose the signal.
Summary: I would think that with today's technology that US cellular would have a much stronger signal to send out to us customers no matter where we are. I am very displeased with always losing my signal. If I lie down on my couch the signal goes away. That's rediculous.
Service Quality
1/5
Customer Service
3/5
Overall Value
2/5
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- 6 people found this review helpful
3.7 overall
Great Service
By Joyce Cochran, posted: Sep 06The good: My plan is affordable and I have good signal strength in most locations - that isn't always easy in the mountains.
The bad: Add on packages like text, pics, and Easy Edge quickly increase your monthly cost.
Summary: The overall quality and service is good; however, I would be much happier if US Cellular offered the add-ons as part of a regular package without such a huge increase in expense.
Service Quality
4/5
Customer Service
4/5
Overall Value
3/5
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- 12 people found this review helpful
5.0 overall
Great Service
By Jennifer Gaspard, posted: Aug 06The good: No dropped calls
The bad: none
Summary: I have used others in the past and nothing is better then U.S Cellular
Service Quality
5/5
Customer Service
5/5
Overall Value
5/5
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- 8 people found this review helpful