U.S. Cellular reviews and ratings
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- 1.0 overall
one of the worst customer care stores don't bother calling 611By Ricky Oconnel, posted: Dec 3Used to be a great cell phone company with great customer service. Now it's downright awful. I've spent at least 45 minutes on hold the last 4 times I've called customer care. Now the retail stores aren't any better. I've been in the store for 3 hrs and running for a phone upgrade.
- 1.0 overall
going downhill fastBy bugger39, posted: Nov 19I live in a rural area; and they have the best coverage where I live. I do not have trouble with their coverage when I travel the US, but they have no access outside the US. Their customer service which used to be top notch has fallen to worst than horrible. Long wait time both in store and on call center. They do not answer emails, and they provide inaccurate details of your account status. They also have not auto billed my credit card for over 4 months.
- 1.0 overall
US CELLULAR SUCKSBy Timothy Spangler, posted: Nov 18POOR CUSTOMER SERVICE CALLED ME A LIAR TODAY I ASKED FOR A SUPERVISOR TO CALL ME BACK AND THAT DID NOT HAPPEN. GUESS THEY THINK THEY CAN DO WITHOUT CUSTOMERS WE WILL SEE HOW FAR THAT GETS THEM. TOTAL LOSERS!!!!!!!!!
- 2.0 overall
Used to be goodBy Eric Gates, posted: Nov 12I had US Cellular for 5 years. It worked well in the Midwest, now that I'm located here in Charlotte,NC. The service is junk. It used to be OK before they got bought out by Sprint and now they are just awful
- 1.0 overall
jUST AWFULBy aNDRE d, posted: Sep 27Used to be a good carrier, but they slashed coverage areas, sold some towers, cut tons of customer support..... well... now its the worst carrier.... I used to be with them for 8 years, and now I'm with Sprint..... enough said, and I wouldn't go back to them even if they paid me to
- 1.3 overall
Is US Cellular that broke?By Wil Chambers, posted: Aug 26I understand that US Cellular has been having problems financially but has it gotten so bad that they feel it necessary to double bill my checking account every month? I have a prepaid account costing $65.00 a month and for the last 3 months they have billed me $390.00 and taken it from my checking account through their auto pay feature. When I discovered the problem (I had bounced 6 checks and been billed by my bank at $30.00 each!!!) I contacted their so-called customer rep services. They assured me it was a mistake and they would return the money immediately. That was on the 5th of August. On the 8th they removed yet another $65.00! Today I contacted my bank and no information from US Cellular has been sent regarding my account. The CRS person also flatly stated that I should be more careful with my account and the they could not be held accountable for my neglecting my banking! To date US Cellular has received $390.00 for $195.00 worth of services and caused me an additional $180.00 in bank charges from their illegal activity in my account. Maybe not much of a problem for some but how would you like it if a company took over half of your monthly income and left you no recourse of action other than lengthy court proceedings and laughed at you when you wanted some kind of compensation for you troubles! Switching to Tracfone as soon as I can. In mean time shutting down everything including grocery buying and living off the food bank. US CELL SUCKS!!!!!!!
- 2.7 overall
Very limited service outside of the area, and inability to access customer service simply by dialing 611By Joe Abandola, posted: Jun 24If you maintain a specific geographic location like the mid west the service is good, but travel out of the area and it falls apart. There is limited service and ability to access that service along with voice mail from the very cell purchased to eliminate a land line. The tech support is good but the customer service has poor communIcation skills.
- 1.0 overall
Called me a liar for their issueBy Patsy Davidson, posted: Jun 13I went to us cellular because my parents business plan is connected through them, I was suppose to save a huge deal of money due to the fact that we had so many lines. I switched there about 3 years ago, the first two years were fine. Then this year I upgraded in April 2013 to a samsung galaxy 3 on May 15th 2013 my screen went pixally and blue to completely black eventually and wouldn't turn on. I took it into the store where 2 people looked at the phone and proceeded to tell me that I had no visable water damage but chose to factory restore the phone (seeing if that would fix the issue) when I left the service center told me not to download any of my apps for 24 to 48 hours seeings as it may be one of them causing it. What is the point of having a phone if I can't have the apps I want on it? Anyways took it home and the next day the entire screen was completely black by this point. So I again took it in they tried to tell me to again factory restore it. I told them no it was a month old and I wasn't playing games. Again the representative (Keith) told me there was no visable water damage so they could send it in on warranty. 3 weeks pass and I get a text saying my phone is in. I go to pick it up and they tell me they couldn't fix my phone under warranty because there is water damage. The use to be white mark on the phone is now hot pink. I immediately tell them this is incorrect because multiple people had informed me there was no water damage to the phone. The guy goes to speak to his manager. When he comes back I show him that even my battery is perfectly fine, I mention the phone has been in a case since I got it less than a month ago. He says they will have to speak to the employees who worked on the claim, they don't work until tomorrow. The next day I get no call so I call them. They proceed to tell me that the inside of the phone has major water damage and corrosion? REALLY? Then why doesn't my battery have water damage? It was a month old?! I then tell him that is not possible and that I have done nothing to the phone for water damage to happen. He tell me that it could just be from my everyday activities.Ok so wait the samsung galaxy can't handle going to work, being in a purse or pocket, or charging on my bed?! I am so over this company and I am not going to verizon!
- 1.0 overall
NOT happy at all.By Katie Schwanz, posted: Jun 7US Cellular, is a bunch of douches and shut off my phone. Last month, when it was time to pay the bill, they said that our balance was $28. We questioned that amount because it was extremely low for any phone bill, especially when we pay around $120 a month. They insisted our balance was $28, so we went ahead and paid that amount. Later on, they decided that they made a mistake and charged our account that $120 plus another $120 for this month... which is money I DON'T have all at once. They didn't send a letter or call and say they made a mistake, they simply shut off the two phones on the account. Their customer service representative was very rude and lied to us saying they sent a letter when the supervisor said they don't even send letters. After the contract is up, they will NOT be getting my business. Horrible company, horrible customer service. I'm going to try to find a way to contact whoever is in charge of the supervisor and give them a piece of my mind.
- 1.0 overall
Problems every step of the wayBy ed45626, posted: May 3Tried to sign up on the website -- it wouldn't accept a different ship to address. The service rep that I opened up a chat with said they don't do that. Apparently they do, as after I pointed out that if they don't do it they shouldn't have the option, I finally was able to enter the address. About an hour later they needed to talk to me for the credit check.... got through that after correcting information in their system. Then they shipped to the bill-to address, that cost an hour drive out and back to the company office to pick it up. The next day, calling them to activate it they couldn't find my social security number, apparently it was on a different account. They did resolve that, but had no information about porting my existing number -- now they needed the account number for my existing account (invoices are at the bill-to address!). I told them I'd be at the office in 2 hours and they said they would call (in 2 hours). They never called. At this point, I was concerned about service after everything was setup, and since there's a US Cellular store across the street, I took it there to return it. You can't return it without your drivers license. Apparently you can, however, call them to return it and they'll ship a box (and they don't ask for a drivers license....). I ordered the same phone from T-Mobile, it'll cost less and there's no contract so if I want to switch I can.