Page 11 of Verizon Wireless reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 4.7 overall
Best service EVERBy Anastasia Andalupa, posted: Jul 08The good: Great coverage, friendly customer service, issues quickly resolved. The bad: It's a little pricey but its worth it.Summary: It's a great service. I've never had a dropped call and customer service is great. All my friends are on it and so it makes the IN unlimited texting worth it. I recommend it to anyone.
- 2.3 overall
CAN YOU HEAR ME NOW? DID I GET DROPPED?By Kevin Wright, posted: Jul 08The good: When using service in their coverage area and no towers are down, service is greatThe bad: Absolutely limited coverage area!! Cheap pay as you go phones have more service area!!!Summary: Over priced, overrated, too many dead zones to list, don't get what they advertised as far as coverage area!
- 5.0 overall
GREAT ServiceBy Eric Buck, posted: Jun 08The good: GREAT coverage. Super fast DATA compaired to ATT. Great customer service. Cool new handsetsThe bad: Not the cheapest but I guess you have to pay for what you get.Summary: I've tried the others. When Verizon says something you know it is the truth.
- 5.0 overall
Awesome!By David Taylor, posted: May 08The good: Great phones, and great service.The bad: The cell phones are a little bit on the expensive side, unless you get an upgrade or buy it with a contract.Summary: I've had this service since october of '07.I had bought the enV with my two year contract, and I love it.Now, however it is june of '08 and I feel it is time to upgrade.I am going to purchase the samsung glyde very soon.I get service pretty much everywhere, including my beach house in angola.I have family that has sprint, and they don't get very good service, they also rome alot.I have had blue wireless, and cingular in the past, and so far verizon is my by far favorite.I would deffinitly reccomend verizon wireless to anyone who wants a great phone selection, and awesome service.
- 5.0 overall
Great Phones and Service!By Derek Davis, posted: May 08The good: They have the best phones and coverage for my area. The customer service reps are very friendly and helpful. They stand behind their word!The bad: None.Summary: I would most defently recommend this company to everyone. I have been let down in the past from other companys, and this is the first to not. Great service, great phones, great plans.
- 1.0 overall
Phone service & Customer serviceBy B H, posted: May 08The good: Great looking phones. The EnV is a cool device.The bad: -Bad reception where other companies phones flourish.
-Customer service was unhelpful, rude and lied to me just to sell me a phone.Summary: Unable to get service just 50 miles south of Abilene, I went to a Verizon store to discuss a fix.
The sales associate told me I needed to get an analogue phone to get service. Yet, since analogue was going away in the next couple of months I didn't need a two-year contract.
"Don't worry about it." he says. Just come in and we'll take care of it and you won't have to pay early termination, yadda yadda. I believed him, so I bought the phone AND another line to get service where I couldn't before.
I go in to terminate the service and change my plan and what happens? Since those terms weren't "In the Notes", they couldn't terminate the plan without an early termination fee.
The sales rep ALL but called me a liar and now I'm stuck with a phone line I don't use and their is "nothing" they can do.
Poor phone service, extremely poor customer service at the store level. I called into Customer service, explained my situation to the only nice guy that sounded like Fez from the 70's show and he went to talk to his manager. The verdict? they basically said it was my word against his...and I can understand that...if it were a COURT OF LAW. This is a multi-billion dollar franchise that takes a lying sales clerk's arrogant words over an honest customer trying to take the right steps to resolve an issue. I've had issues with their employees before at other stores, but I chalked it up as someone having a bad day; which is something I do as a person, yet shouldn't have to do as a customer in the first place. I was absolutely appalled by the lack of decency a person could have in this situation...and then have the COMPANY back that indecency up? Utterly amazing! I literally couldn't believe what had just transpired. I've been with them for almost 10 years! THAT was an ender!
I terminated my service...late fees and all.
- 4.7 overall
Shooting the wrong partyBy Kenneth Weinke, posted: Apr 08I have read most of the comments on this site. Most Cons deal with service reps and deal with malfuctions of the cell phone. Service providers don't make the cell phones and naturaly can't service or give warrantees on their performance. When you read the whining on cell phone (radio) performance it's not the service providers responsibility, it's the cell phone manufacturer. I.E. Motorola, Nokia, Samsung etc
- 1.0 overall
Disappointing customer serviceBy cindi boardman, posted: Mar 08The good: quick to answer phone The bad: customer service does not fulfill promise to correct situationsSummary: My account was assessed an early cancellation fee in error, and withdrawn from my checking account. A "supervisor" guaranteed me he would refund the checking account and even verified bank information. Instead, as he promised would not happen, the verizon account was credited, not the dollars refunded. The "credit" will take 2 months to wash out...but the money was withdrawn from my checking account in error and available to them same day. After 10 years, I'm switching providers. Their mistake, their promise to correct and their failure for not fufilling their word. Not trustworthy enough for me. I can not allow a company to withdraw erroneous charges from my bank account and then not refund same. Their procedure should match their actions, especially when correct their error.
- 2.0 overall
Great Everywhere But HereBy Keith Miner, posted: Feb 08The good: Never had a problem before moving to Fort BraggThe bad: Service is horrible where I'm at nowSummary: I recommended Verizon to all my friends before a year ago when I moved to Fort Bragg. EVERYWHERE I went, I always had at least decent service sometimes in places where many of friends would get no reception. Since getting here though, my phone is basically worthless at work. I get service in one spot in my office. I will come in in the morning with a fully charged phone and it is dead by noon because it is searching for a signal the whole time. It's not my phone because it can go the whole weekend without going on the charger. I'm switching to AT&T in Sept when my contract expires just so I can get reception at work.
- 5.0 overall
Great serviceBy Roger Hollingshead, posted: Feb 08The good: Great national service area. Customer service is above the norm.The bad: Try to push unwanted services, but they all do.
Summary: Service is better than most. Got good help picking my second phone. Largest national area. Unless you want to go into the boonies you will have reception.