Page 11 of Verizon Wireless reviews and ratings

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5.0 overall
Great Phones and Service!
By Derek Davis, posted: May 08The good: They have the best phones and coverage for my area. The customer service reps are very friendly and helpful. They stand behind their word!
The bad: None.
Summary: I would most defently recommend this company to everyone. I have been let down in the past from other companys, and this is the first to not. Great service, great phones, great plans.
Service Quality
5/5
Customer Service
5/5
Overall Value
5/5
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- 1 people found this review helpful
1.0 overall
Phone service & Customer service
By B H, posted: May 08The good: Great looking phones. The EnV is a cool device.
The bad: -Bad reception where other companies phones flourish.
-Customer service was unhelpful, rude and lied to me just to sell me a phone.
Summary: Unable to get service just 50 miles south of Abilene, I went to a Verizon store to discuss a fix.
The sales associate told me I needed to get an analogue phone to get service. Yet, since analogue was going away in the next couple of months I didn't need a two-year contract.
"Don't worry about it." he says. Just come in and we'll take care of it and you won't have to pay early termination, yadda yadda. I believed him, so I bought the phone AND another line to get service where I couldn't before.
I go in to terminate the service and change my plan and what happens? Since those terms weren't "In the Notes", they couldn't terminate the plan without an early termination fee.
The sales rep ALL but called me a liar and now I'm stuck with a phone line I don't use and their is "nothing" they can do.
Poor phone service, extremely poor customer service at the store level. I called into Customer service, explained my situation to the only nice guy that sounded like Fez from the 70's show and he went to talk to his manager. The verdict? they basically said it was my word against his...and I can understand that...if it were a COURT OF LAW. This is a multi-billion dollar franchise that takes a lying sales clerk's arrogant words over an honest customer trying to take the right steps to resolve an issue. I've had issues with their employees before at other stores, but I chalked it up as someone having a bad day; which is something I do as a person, yet shouldn't have to do as a customer in the first place. I was absolutely appalled by the lack of decency a person could have in this situation...and then have the COMPANY back that indecency up? Utterly amazing! I literally couldn't believe what had just transpired. I've been with them for almost 10 years! THAT was an ender!
I terminated my service...late fees and all.
Service Quality
1/5
Customer Service
1/5
Overall Value
1/5
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- 15 people found this review helpful
4.7 overall
Shooting the wrong party
By Kenneth Weinke, posted: Apr 08I have read most of the comments on this site. Most Cons deal with service reps and deal with malfuctions of the cell phone. Service providers don't make the cell phones and naturaly can't service or give warrantees on their performance. When you read the whining on cell phone (radio) performance it's not the service providers responsibility, it's the cell phone manufacturer. I.E. Motorola, Nokia, Samsung etc
Service Quality
5/5
Customer Service
4/5
Overall Value
5/5
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- 11 people found this review helpful
1.0 overall
Disappointing customer service
By cindi boardman, posted: Mar 08The good: quick to answer phone
The bad: customer service does not fulfill promise to correct situations
Summary: My account was assessed an early cancellation fee in error, and withdrawn from my checking account. A "supervisor" guaranteed me he would refund the checking account and even verified bank information. Instead, as he promised would not happen, the verizon account was credited, not the dollars refunded. The "credit" will take 2 months to wash out...but the money was withdrawn from my checking account in error and available to them same day. After 10 years, I'm switching providers. Their mistake, their promise to correct and their failure for not fufilling their word. Not trustworthy enough for me. I can not allow a company to withdraw erroneous charges from my bank account and then not refund same. Their procedure should match their actions, especially when correct their error.
Customer Service
1/5
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- 32 people found this review helpful
2.0 overall
Great Everywhere But Here
By Keith Miner, posted: Feb 08The good: Never had a problem before moving to Fort Bragg
The bad: Service is horrible where I'm at now
Summary: I recommended Verizon to all my friends before a year ago when I moved to Fort Bragg. EVERYWHERE I went, I always had at least decent service sometimes in places where many of friends would get no reception. Since getting here though, my phone is basically worthless at work. I get service in one spot in my office. I will come in in the morning with a fully charged phone and it is dead by noon because it is searching for a signal the whole time. It's not my phone because it can go the whole weekend without going on the charger. I'm switching to AT&T in Sept when my contract expires just so I can get reception at work.
Service Quality
1/5
Customer Service
3/5
Overall Value
2/5
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- 25 people found this review helpful
5.0 overall
Great service
By Roger Hollingshead, posted: Feb 08The good: Great national service area. Customer service is above the norm.
The bad: Try to push unwanted services, but they all do.
Summary: Service is better than most. Got good help picking my second phone. Largest national area. Unless you want to go into the boonies you will have reception.
Service Quality
5/5
Customer Service
5/5
Overall Value
5/5
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- 13 people found this review helpful
4.0 overall
GREAT service
By Ryan Badger, posted: Feb 08The good: Awesome coverage area, fair prices
The bad: Crippling phones.
Summary: I signed up with Verizon on a 2yr in Oct 2007 with a Motorola w385. So far so good. I have no major complaints about VZW and so far Im happy. The fact that they remove certain features from phones is disconcerting, but really can't do anything.
Service Quality
4/5
Customer Service
4/5
Overall Value
4/5
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- 21 people found this review helpful
3.0 overall
Decent cell phone
By Kristy Malburg, posted: Jan 08The good: Good customer service, GET IT NOW, cell phones
The bad: Some dropped calls in rural areas, short battery times on phone
Summary: I have been with Verizon for close to 6 years and I have liked it since I got it. One of the better companies around. They're plans cost more, but to me it's worth it in the long run. I plan on staying with them when I renew my contract this summer. I don't see myself going to any of the other companies
Service Quality
3/5
Customer Service
3/5
Overall Value
3/5
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- 17 people found this review helpful
4.3 overall
The only phone to have.
By Dennis Peterson, posted: Jan 08The good: I have had Verizon longer than it has been Verizon. I have had the same phone # for going on 20 years. I was here when it was another company, before Verizon took over the company.
The bad: It has it ups and downs but over all is the best on to have.
Summary: Was with another company the first 2 years. When you needed help, they was never around. I moved to Verizon and will not change again.
Most of you don't know this, but years ago to call out of your area you had to call the tower in that area first. They gave you a list of phone numbers of all the towers in the USA. Then when you got the tower you could call the number you wanted.
Service Quality
4/5
Customer Service
4/5
Overall Value
5/5
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- 14 people found this review helpful
3.7 overall
A good experience.
By Cassidy Brunner, posted: Jan 08The good: Helpful customer service and very reliable phone.
The bad: Verizon blocks a lot of the Razr's features (transferring photos to/from your phone requires the purchase of separate software). Also, their plans are quite limited.
Summary: I bought a Motorola razr 3vm about 2 years ago through amazon.com and the phone is great. The only problem I've had in that time was a sudden loss of service, but a quick call to Verizon customer service informed me that a simple restart was all that was needed (I had almost never turned it off before then and apparently that can lead to an unhappy phone). Now keeping in mind that this was my only contact with customer service over the phone (I guess that's a good thing), I found them friendly and helpful. I wasn't overly impressed with the service in the store.

The reception isn't as reliable as my previous phone/carrier (Virgin Mobile), but it's never been a problem. Some of my calls are dropped and reception can definitely cut out, but it's usually in an area that I'd expect it (basement of a 7 story building, ect). Unfortunately, this carrier is no longer the best deal for me (my friends have switched to US Cellular - making the verizon's IN feature pointless), but I would have liked to stay with Verizon had they offered a more flexible plan menu. Overall, this has been a positive experience.
Service Quality
4/5
Customer Service
4/5
Overall Value
3/5
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- 22 people found this review helpful