More Verizon Wireless reviews and ratings
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- 1.0 overall
Paying $350 a month to be treated like %$^By Funda Eye, posted: Jan 3Service wise, everything is great. Unfortunately, Verizon has done it's best to find every unmotivated, rude asshole to be part of all their call centers. 9/10 times I will get someone who doesn't want to do their job and just keeps transferring me around to other people. I find that it is unfair that I pay about $350 a month and when asking to speak to a supervisor I get hung up on. Im finishing this contract and switching to another company that will actually appreciate assisting me. The service might be good, but Im not paying $350 to a bunch of assholes.
- 5.0 overall
Do your research.By Tania Fernley, posted: Dec 13The company is expensive but so is any high quality item or service out there. Remember that you get what you pay for and if you want lightening fast LTE and dependable coverage Verizon is for you. The customer service reps honestly try their hardest to help you. Remember they have different goals than sales people at stores who are always up selling. Customer service tries to work with you with the tools and restrictions the company puts on them so when you receive a survey don't fail them because it's Verizon's fault if they could they would try to change restrictions but they have to work with what they got. If you fail them make sure it's for the right reason. If the rep was rude, ok understandable. If they couldn't do something because they have limits and you know they tried review them based on their efforts. It docks a whole lot of money when you review them bad. I'm pretty sure you wouldn't want one of your customers failing you because they're too small minded and selfish to realize they have limitations which they can't even overcome. Verizon wireless is not a bad company as far as service. The customers whats the bad thing and so it's the ridiculous way they pay you, based on if you resolved the reason for a customer calling in. Well some times, you can't solve every issue. I believe the way they pay needs to be based on if you honestly tried and did the job you're supposed to. Oh you're making 13 an hour? Here's ONE shitty customer JUST ONE is enough to bring you down to 9dollars an hour. And comparing the prices to AT&T it's competitor it's pretty much the same so don't complain and threaten to leave because of fees or pricing because EVERY carrier is the same if they want to stay in buisness.
- 4.3 overall
Love Verizon service!By Jennifer McDonald, posted: Dec 13There is NO better carrier than Verizon. My husband and I have had Verizon Wireless service for 10 years. We never have dropped calls. We have service almost EVERYWHERE we go. The cost is WAY expensive but compared to the other providers who have worse service, I am willing to pay for the cost of the service. You get what you pay for.
- 1.0 overall
Let the Verizon issues flow....By Laura Norek, posted: Dec 13Every minute of my experience with Verizon has been nothing short of a train wreck... First I had issues setting my phone up when the rep created two accounts under my name (instead of 1 with 2 lines), then they ported the phone numbers to the wrong phone, then we had to return one phone because they set it up completely wrong. I actually had to go back to the store and return a phone and cancel a line because they could not figure out how to correct the issue. After returning the phone and cancelling the line I bought the phone again. Efficient huh? Then my bill was wrong which took 2 phone calls to correct. The icing on the cake for me is that I keep getting emails for someone else's account that is linked to my email and Verizon told me there is no way they can fix it. Really? Get it together Verizon.
- 1.0 overall
Screw this companie a bunch of liarsBy Gabrielle Clime, posted: Dec 13Thank You Verizon so much for being the most horrible company I have ever had the pleasure of being screwed over by. Not only did one of your EMPLOYEES LIE to me about a service, not only was a confirmation email sent to me THAT WENT UN ANSWERED which in logical course of action would mean I did not want your service, but you had the audacity to send me bills, which I had no business receiving because I had been told that I was being given a free trial for 30 days when I had to take it upon my self to unplug all of your gadgets from my house because customer service refused to answer the phone. Verizon is by FAR the WORST company i have ever dealt with, and has the WORST CUSTOMER SERVICE. I will gladly tell everyone i know to never use this company again if they want to be treated with respect. MERRY CHRISTMAS.
- 1.0 overall
Ihpone DATA OveragesBy Wilfer Henderson Nsca-cpt, posted: Dec 13August 2013, I contacted Verizon about my Data usage, and in December 2013, they still can't take care of it, saying they can't do anything about the charges. This is like taking your car to the shop and they have you try different things and when they don't work you still get charged for them. Poor people skills in their customer service.
- 1.0 overall
You do not want to do business with this company.By Cheri Durgee, posted: Dec 13I have had Verizon for over eleven years. Dec 13, 2013 my very last contract with the will be up. I H A T E this company. They really do need to be investigated. Customer service is so bad. I would literally cringe when I had to call them for anything. I cannot wait until I no longer have to do business with them.
- 1.0 overall
VERIZON IS NOTHING BUT A RIP OFF.By Patsy Clouse, posted: Nov 13Do not go near this company. it is nothing but a rip off..they need to be turned in. Their customer service SUCKS. To bad they do not have a 0 rating.
- 1.0 overall
Knowledge between store and on the phone customer serviceBy Josh Stuhr, posted: Nov 13I called the Customer Service number to ask about my Military discount I had when I was active in the Army, cause I just got a letter saying FINAL notice when it was my only notice I received 2days before my military discount was at the end of it's time period to renew. The person on phone that deals with all the discounts said I could go to any store were they can do it or I could upload a pic of my Veterans I.D. from my phone. So I tried from my phone but it said the page was down so I went to the closest store and was told that Customer Service doesn't know what they are talking about and I have to have my DD214. So I wasted my whole lunch hour for crap that I called to stay away from. I have other rants and raves about the service my phone has. I had great reception in my house before Verizon bought out Altell, now after they bought them, my reception is shit at my house cause they are now using the cheap crap towers Altell had instead of they original towers that gave them the best reception.
- 1.3 overall
Useless Company that does not care about their customers!!By Mia Miller, posted: Nov 13I have grown to loath Verizon Wireless and every contact I have with them confirms that all they care about is the money they make off their customers. I have been a customer for 15 years and recently a salesman talked me into the $19.95 a month land line. I had it for a few months and then switched to charter. Come to find out there was a two year contract that he failed to tell me about. Yes, shame on me for not reading the fine print. I went into the store and spoke to the manager and he essentially accused me of lying to get out of paying the penalty. Really? Not everyone has the corrupt values of Verizon Wireless. Useless useless useless. I hope people start dumping them as a company because the only thing that will make them start being more consumer friendly is if their profits start to decline.