Even more Verizon Wireless reviews and ratings
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- 1.0 overall
Knowledge between store and on the phone customer serviceBy Josh Stuhr, posted: Nov 13I called the Customer Service number to ask about my Military discount I had when I was active in the Army, cause I just got a letter saying FINAL notice when it was my only notice I received 2days before my military discount was at the end of it's time period to renew. The person on phone that deals with all the discounts said I could go to any store were they can do it or I could upload a pic of my Veterans I.D. from my phone. So I tried from my phone but it said the page was down so I went to the closest store and was told that Customer Service doesn't know what they are talking about and I have to have my DD214. So I wasted my whole lunch hour for crap that I called to stay away from. I have other rants and raves about the service my phone has. I had great reception in my house before Verizon bought out Altell, now after they bought them, my reception is shit at my house cause they are now using the cheap crap towers Altell had instead of they original towers that gave them the best reception.
- 1.3 overall
Useless Company that does not care about their customers!!By Mia Miller, posted: Nov 13I have grown to loath Verizon Wireless and every contact I have with them confirms that all they care about is the money they make off their customers. I have been a customer for 15 years and recently a salesman talked me into the $19.95 a month land line. I had it for a few months and then switched to charter. Come to find out there was a two year contract that he failed to tell me about. Yes, shame on me for not reading the fine print. I went into the store and spoke to the manager and he essentially accused me of lying to get out of paying the penalty. Really? Not everyone has the corrupt values of Verizon Wireless. Useless useless useless. I hope people start dumping them as a company because the only thing that will make them start being more consumer friendly is if their profits start to decline.
- 1.0 overall
Hide feesBy Manuel Cario, posted: Nov 13For a 3 Mbps I was getting charged $76 a month. They tell you you will be paying no more than $50, but once you get the bill you get all these hidden Fees. Is just another scam. Not to add, that if your service is not working, they will have you pay the Technician another $50+ bill. So you will have to pay to get fix a service you already paying for.
- 1.7 overall
Needed to upgrade because of eye problemsBy Russ Johnson, posted: Oct 13I stopped into a Verizon company store to ask about an upgrade..I was told rudely the sales associate in the West Lebanon NH store that I was not eligible and that she could not help us further. I called customer service and explained what had happened...and again was told no upgrade...however as requested by us a supervisor would call us that day. Needless to say 48 hours later, I called again, explaining I was still waiting for a call....the Verizon person put me on hold, and came back and told me that we were eligible for an upgrade.....The cost would be $299 for the phone and payment in advance of an activation fee and taxes. When reviewing the contract, I discovered that she was charging me $699 for the phone. Needless to say, I cancelled the transaction....perhaps I am better off going to another carrier and starting new again. My advice, Verizon is not consumer friendly.
- 1.0 overall
V-WIRELESS IS A HORRIBLE COMPANYBy Gotitboy Plex Jamaal Harris, posted: Oct 13THEY SUCK I TRIED TO GET SERVICE WITH THEM AND THEY SAID I WAS A HIGH RISK FOR FRAUD I HAVE NEVER NOT PAYED MY PHONE BILL WITH ANY COMPANY HAD NEVER BEEN WITH THEM BEFORE SO HOW COULD I BE A RISK FOR FRAUD I WENT TO AT&T AND HAD NO PROBLEMS WHAT SO EVER V-WIRELESS SYSTEM IS ALL MESSED UP THEY OVER RUN YOUR APPLICATIONS THEM LOCK U OUT LIKE YOU HAVE DONE SOMETHING WRONG I WOULD'NT RECOMMEND THEM TO MY DOG
- 4.0 overall
Verizon customer for nearly 10 years.By Jodi Breault, posted: Oct 13Never had a problem with billing. No real big problems with service, text, data, - have had about 5 instances of dropped calls in one area in my state. Navigator on Verizon has disconnected a few times in remote areas. They've been helpful in tough financial times when I needed to postpone a payment. Customer service postponed payment and did not cancel my service. Person I spoke to was courteous and helpful. ONLY issue is COST. I want to downgrade my monthly bill from 80 bucks to around 45. May have to leave Verizon - but it's going to be VERY HARD.
- 1.0 overall
I HATE VERIZONBy Chelsea Hudson, posted: Oct 13I have dealt with my fair share of rude people but Verizon has given me my biggest problems. They over charge you. I am constantly dealing with being charged for things I didn't even do. I had to call and complain one time cause they charged me overseas roaming charges from china. WTF. I have never left this country let alone went to china. I have had very rude customer service people, but I also have had nice ones. I have also had a rude customer service girl hang up on me. I am a receptionist and I deal with rude customers on a daily basis, but it is my job to be courteous to them and treat them with respect even when they are rude to me. They over charge for ridiculous crap and their phone insurance (asurion) is about as stupid as they are. I am so done with VERIZON. I will never renew a contract with them ever again.
- 3.0 overall
12133 Hesperia road Victorville CaliforniaBy Oscar Flynt, posted: Oct 13The manager in this store is rude like hell.only if he sees a beautiful woman he's a dog right away give all she needs.I really feel that this man in this location is a dick just because I'm an older woman I need to wait and as soon someone younger get into the store he give all the time and she's finish first than me I 'm very disappointing.
- 2.0 overall
Adios VerizonBy Bob Smetters, posted: Sep 13Was a customer for years. Have been watching ads and seeing lots of promotions. We have been paying too much for our dumbphones and asked for a break or a price match from another company on a smartphone. They pretty much let me know how much they valued me as a customer and refused to do either. I will let you know how Sprint is.
- 3.0 overall
I have always billing problems!By Ivonne Hidalgo, posted: Sep 13The company's billing is very high and when they charge extra their explanation is confusing and they never send the bill at home the customer service people seen to be answering from a script they dont do much to help their customers I think is because I am under a contract. I think I can find a company at a better cost and the same service some where else most of my friends pay less than I do.