Verizon Wireless reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.0 overall
Loyal, happy customer now furious over horrible treatmentBy Fatehbir Kaur, posted: Sep 22In these 14 years as a Verizon Wireless customer, I have always been satisfied until now. I have never been so miserably treated. I find this shocking not only because of my length of loyalty to this company but also for the simple fact that the purchase I tried to make on 9/16/2014, a 64-gig white iPad Air, is worth a breathtaking $800.00! Clearly Verizon Wireless does not care to keep my business and it will not have it. I can purchase an iPad ANYWHERE and I will do so. Even as of this writing I can not tell if the iPad has even been ordered. I see no record of it in MyVerizon, the order number I was given shows up nowhere and every time I have called in an attempt to follow up, I have to start explaining from the absolute beginning of this travesty only to end up at square one with no resolution and no satisfaction at all. This mess began after I called customer service on 9/16/2014 to ask if I could keep my iPhone5 and transfer my upgrade credit to the purchase of a tablet. The representative who assisted me told me that it was not possible to transfer the upgrade but that I was eligible for the new iPhone6 and that, if ordered together, I could get a discount on an iPad. I had a sizable credit on my bill and decided to explore this option. The iPhone6 was pre-ordered and I was told it would ship on 10/7, which was fine. I was then transferred to telesales where the debacle took full form. Based on the substandard behavior of the “telesales” department – which I have come to experience is an absolute hell hole of misrepresentation and unprofessionalism – when (IF) this iPad arrives, I intend to return it and NOT give Verizon my $800. This choice should give a ample indication of just how disgusted I am with your company since I am willing to forgo this hardware even after the substantial investment of time I have made in attempting to get it straightened out. Between 9/16 and 9/20, I spent approximately SIX HOURS on the phone with Verizon before I completely gave up. I was on the phone nearly 90 minutes originally on 9/16, more than half of which was spent with the telesales dept who worked aggressively to sell me not only an iPad air but an accessories bundle that I was somewhat indifferent toward. I was told that in purchasing the bundle, Verizon would waive my activation fee and I would get overnight shipping and receive my iPad by noon 9/17. This was the incentive that made me agree to the bundle purchase. None of this happened, obviously, which prompted my first call to customer service on 9/17 simply to check my order status. At that point I was not very upset, just bothered that I was “sold” the bundle and was not getting the goods/services I was promised. I felt hoodwinked and discussed this with the CS rep, who did not appear to comprehend my dissatisfaction. Thus began my nightmare. I am in no mood to detail the maddening runaround I have endured as it would take FAR more time than I am interested in devoting to your ridiculous company. Here are a few highlights that you should know: I'm less concerned with the fact that the original purchase was in error than the HIDEOUS, APPALLING lack of service and, indeed, disrespect I was repeatedly shown by the telesales department. Mistakes happen, and that's not a big deal. My anger began when I tried to rectify a relatively minor issue regarding the next-day delivery I was promised (but did not receive) and was immediately treated as though my request for accommodation was too demanding. In subsequent calls and transfers, my call was dropped more than once by the so-called representatives claiming to assist me. The last straw was being told to call back on Friday, 9/20, the day of the iPhone6 launch when customer calling volume would be staggeringly high, and waiting nearly an hour to get hold of someone only to be CUT OFF when I was ostensibly being transferred to a senior customer service rep. Ironically, everyone who answered the phone said, “How may I earn your business today,” yet NO ONE did anything to live up to that hollow slogan. There are three human exceptions to this: Shaleena, Brian (or perhaps Brandon) and Josh, none of whom were able to actually solve my problem thanks to the most baffling and ridiculous managerial structure I have encountered in some time. Apparently your “customer service” department is not actually empowered to serve customers. I was told more than once that the CS department was not connected to the Telesales department and they had a separate CS unit. The Telesales CS was utterly and completely useless, unmotivated, inefficient and rude. Given the hefty price tag on my purchase, I remain confused as to why Verizon Wireless hasn't bent over backwards to kiss my behind and ensure that I had the product of my choice in my possession. I can hardly believe I was being told over and over to call YOU back. As I mentioned, I can buy an iPad anywhere. I'm happy to give my $800 to another retailer. Finally, please know that I will spend as much time as I ever did in word-of-mouth praising Verizon (which was considerable, I assure you) as I will spend time in warning all of my friends and associates NOT to purchase any hardware from Verizon in the future. I am thoroughly disappointed with the way I have been treated and will not forget it.
- 5.0 overall
I Love Verizon and Verizon is the BestBy TJ Javier Cosgrove, posted: Sep 17i had been a loyal customer to Verizon Wireless Since 2003 and Verizon Wireless has never gave me any problems and I Love Verizon and i would keep redoing 2 year contracts with Verizon and Verizon Wireless is the one and only Best Carrier in the U.S.A. you gotta Love Verizon and Verizon is way Faster and Better than Sprint AT&T or T-Mobile i am not falling for anything else because i am only falling for Verizon and I Love Verizon and please stick with Verizon :D (y)
- 1.0 overall
Verizon Owes me hundereds of dollarsBy David Cariello, posted: Sep 15I listened to some chat support who signed me up for the wrong plan and ultimately screwed me over. When I finally received my new phone I had return it and wait for a refund. It has been almost 2 months and still no refund and Verizon charged me for 2 months when I couldn't have possibly used my line. That's a $400 bill that I protested and was told would be fixed.That was 3 weeks ago and nothing has changed. I switched to T-mobile and couldn't be happier. Thanks for stealing from me Verizon...
- 1.0 overall
Worst Customer Service EVER!By Alexandra Cooper, posted: Aug 23The people were rude and slow. DEFINITELY slow, very bad service. now i see why verizon doesn't have a lot of customers. this needs a negative rating
- 1.7 overall
Not worth the trouble....By BJ1985, posted: Aug 14There are less expensive and better service options available. Awful customer service and problem resolution in my opinion.
- 1.0 overall
stolen/misappropriated instore paymentBy j c, posted: Aug 12I'm not going to repost my epistle, but the jist is, they didn't properly apply my payment. Financial Services said I needed to do a payment trace. Someone else found the record of the payment & told me to call Financial Services tomorrow to get it fixed. I spent over an hour on the phone speaking to people that can see my problem but can't fix it. Incompetent lazy employeesin Financial Services. Probably couldn't get hired at the airport working for HS. This site is wonky, too.
- 1.0 overall
Just awfull customer serviceBy Sandy Michaud, posted: Aug 11I highly do not recommend anyone going to Verizon. Husband's flip cell phone had issues of dropped calls & we had the plan for only 7 months & went thru all the technical supports calls & a rep. so much as told me to go to another carrier and early term. fees would be waved and we had a approval code..so we did & went to US Cellular & have no issues so far & no dropped calls. 3 weeks later I find out my bill would've been 500.00 & we had to pay the early term fee';s. I almost wanted to rip the cust. rep right thru the phone. Spoke to 4 different rep's including a supervisor & the early term fee's was noted on my account & they couldn't find them & so much as told me the new carrier was to pay the fee's...after many choice words, bill was dropped down to 40.00...unbelievable run around & the rep's do not read the accounts. I even had the galaxy s4 & had issues...
- 2.0 overall
Horrible Customer ServiceBy Cindy Leaf, posted: Aug 7I spent 2 1/2 hours on hold with my local Verizon Store (Springfield Plaza in Springfield, VA). On the first call, I waited an hour and the call was dropped. Then the second time, a sales associate tried to convince me that my phone was not supposed to be water resistent despite the Motorola website saying it was. He put me on hold to speak to a manager. An hour and half later, still no manager. I finally gave up at 9:33, 33 minutes after the store closed. I spent 2.5 hours of my life that I will never get back, and I still haven't been able to talk to anyone to get my issue resolved.
- 3.7 overall
overallBy Sam Minasian, posted: Aug 2Ive been with them for more than 5 years. they don't even offer any thank you discount for being a good customer. their not very helpful. I had to call several times to order one phone. I just recently registered for the rewards program. It is a BIG FAT JOKE. IVE NEVER SEEN A REWARDS PROGRAM SO CHEAP AND RIDICULOUS AS THEIRS. THEY DON'T LET YOU USE ALL OF YOUR POINTS, THEY CHOOSE HOW MANY POINTS YOU CAN USE. THAT IS NOT A POINT SYSTEM THAT IS A RIP OFF SYSTEM. I SHOULD BE THE ONE TO CHOOSE NOT YOU. JUST WAITING FOR MY CONTRACT TO EXPIRE THEN I'M SWITCHING TO METRO PCS IF I CAN GET A PHONE ON SALE.
- 1.3 overall
Quality of Verizon HotspotBy superhornet, posted: Jul 24Verizon sent me an upgrade for my mobile hotspot back in late 2012 this after a 2 hour conversation attempting to get the darn thing to work (did I mention I just had a knee replacement and because of pain medications the last thing I wanted to do was deal with customer service passing me from one tech to the next and each tech had me preform the same diagnostics). The next failure occurred around March 2013 and the again the tech’s passed me from person to person before they finally sent me another mobile hotspot. The next failure was May 2014 while I was on vacation I had intermittent failures saying check your sim card. I didn’t think much of it because I was on vacation and believed that the failures could have been from a change of location. In July 2014 the sim card message occurred again and after talking with the tech’s I went to the Verizon Store in Brentwood Mo to get a new sim card and had to wait almost an hour before someone finally gave me the card which I had them check on site and guess what it failed to detect the sim card. At that point I had to endure a sales pitch for an upgrade; but why would I upgrade for 2 years with all these failures. I returned home and once again talked with Verizon Service. Verizon tech’s once again passed me from tech to tech before offering me a replacement (almost 4 hours had past and field trip to the Verizon Store). I told them I didn’t want another replacement since that model of mobile hotspot keeps failing. At that time they gave me another sales pitch for a 2 year upgrade that I didn’t want because I was afraid that the newer model would fail and I would be stuck with a 2 year contract. Did I mention that some of these previous hotspots were using an unusually high number of megabites even thou I did not use it that often and sometimes used 2 gigabytes of memory just turning the darn thing on and not connected to any device (spent days proving to Verizon that something was amiss). The problem with all this is the time I wasted arguing with Verizon and I really liked being able to use the portable wifi when other wifi wasn’t available.