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- 1.7 overall
Verizon does not care to keep customer after bad experience
By Adrienne Hock Shivers, posted: Aug 12Had a bad experience in Las Vegas retail store, corp customer service, while sympathetic, was not helpful. Win Back department not willing to be responsible for poor service. Retail store would not sell any phone under $350.00 even though many were on display. Verizon refuses to match competitor offer and is still trying to charge early termination fees despite emoployees refusal to sell their own phones.report
- 2 people found this review helpful
- 1.0 overall
No response to concerns.
By Wayne Curtis Gaudette, posted: Jul 12Unable to get my rebate card to work. Unable to call anyone , unable to locate an e-mail to ask questions, contacted a customer service person on chat then she wouldn't respond to my questions.report- 0 people found this review helpful
- 1.0 overall
AWFUL, AWFUL, AWFUL!!!
By Joanna Gaughan, posted: Jul 12They are horrible...don't ever use them!!!report- 1 people found this review helpful
- 1.0 overall
2 year waiting period for long term LOYAL customers, that is rediculous
By Sara Elizabeth Feuerstein, posted: Jul 12I guess only new customers are important to Verizon,I guess we need to switch services to enjoy a new phone. EVERY VERIZON customer should consider there options and swith to a carrier thar cares.report- 1 people found this review helpful
- 1.0 overall
Terrible experience all-around with Verizon
By Misty Pickle, posted: Jul 12I have been with Verizon for 17 months and have had nothing but issues from the start. My first phone was a Droid X. My droid had issues within the first week & couldn't upload any any apps. Called cust service who informed me that my Market app was corrupted. After trying a few things, & spending about 2 hours on the phone they said my phone was fixed. After a few more days, same trouble again. Since it had been 2 wks since my purchase of the phone, VERIZON would be sending me a LIKE NEW phone as a replacement. Well, I have been through 3 Droids. Verizon just sent me a Samsung Nexus as a warranty replacement. I have had the phone for 10 days and let me tell you this has been the worst 10 days EVER!!! The Nexus WILL NOT stay connected to service so I can't make calls, text or use my data unless I am using wi-fi. I have been on the phone to Verizon 8 times in those 10 days, spent numerous hours trying to resolve this issue. I have been promised twice that a manager or supervisor would call me back, but NEVER did such promise occur. Our local Verizon vendor told me direct that every person that's come into the store with a Nexus has the same problem& to ask techincal support if they'd send me a different phone. The Verizon rep told me the Nexus has some bugs and they have worked out the bugs supposedly with the new Galaxy. SO, do you think I am getting a different phone??? NOPE, lucky me - Verizon is sending me another Nexus that should arrive tomorrow and I get to activate, re-install all of my contacts, data, etc. for the 6th time on a device that Verizon told me from experience doesnt work. I wish they would just release me of my contract.report- 1 people found this review helpful
2.0 overallSo Long its been good to know ya
By NoMoreV4me, posted: Jul 12I never had a problem with customer service or billing but the rates are becoming rediculous and I am done paying all the extra fees an charges also. Contract is up and instead of offering percs for staying they are now charging $30 per phone to upgrade. I don't think so. I am going with Consumer Cellular which uses AT&T towers and cutting my bill in half. I don't need a fancy $500 phone. I hope more people drop Verizon so they will smarten up and start offering fair prices for people who can't afford the elaborate plans.report- 3 people found this review helpful
- 3.7 overall
pretty foward
By Tristan TheInfamous McCormick, posted: Jun 12Pros and cons pro:when you signing your life over to a two year contract everything is smiles and love good 4g when it do kicks in, in certain areas nice phone selection in stores.cons: wth do state taxes cost as much as the data plan, and insurance should be liable do to the fact you're agreeing to a two year contract why should I pay free nights start at 9 o'clock like ppl are up that time of night on a weekday wtf and the reason they charge for data bcuz they know smart phones run multiple apps in the background when you're not using them. In conclusion gnex works fine for now my company discount should take care of the taxes and insurance and datareport- 1 people found this review helpful
- 1.3 overall
plans and upgrades out of hand switch
By Renay Carnevale, posted: Jun 12im do for a phone upgrade just want basic they think im going to pay for one there nuts we have 4 lines my contract is up if you take a 2 year contract the phone should be free no charge and the little 30 fee is crazy for an upgrade i want a phone when i want one wait 2yrs and your still going to charge lol no longer your foolreport- 0 people found this review helpful
1.0 overallDo not go with Verizon!
By verizonwirelessnogood, posted: Jun 12I have had my 16GB iPhone 4s for about 6 months now. I switched from AT&T. Verizon ended up being cheaper. However, I find that the 3G is unbelievably SLOW. It takes long amounts of time. ALSO, they sent me a text about a week ago and said I had used up 81% of my data. I logged onto the website today to get the break down and the website said I hadn't even used up half of my data. No idea what is going on there. I do not recommend Verizon Wireless.report- 4 people found this review helpful
- 1.0 overall
thoroughly corrupt company
By Gary Sparr, posted: Jun 12I had a large overage charge. After several calls to customer service I realized I was having a game played on me. A terribly nice person would always totally agreed with me an assured me I would receive a credit, but it had to be referred to a higher authority who always denied it. I never received a call back telling me it was denied. The whole thing is a con job. I'm out $1100. The corporate culture is one where I was cheated and lied to. These people are totally amoral. Do not do business with them.report- 3 people found this review helpful
