And another page of Verizon Wireless reviews and ratings
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1.7 overall"Can you hear me now? Good, then hear the truth about Verizon."
By frank demartino, posted: Sep 10The good: incredible selection of phones, customer service is knowledgeable within answering basic Q&A, reception for calls and text are unbeatable, really cool offerings such as Vcast TV and gpsThe bad: EXPENSIVE plans, customer service blows with anything outside of basic Q&A, and what's with this customer service being open from 7am-11pm?! read more of the cons below, I don't want to repeat it all...Summary: I gave Verizon a fair shake, using their service for 3 years and trying 4 different phones in all. Overall, I would not recommend it unless you know what you are getting yourself into. I jumped on the bandwagon and switched to Verizon, because everyone I had it was raving on how superior it was to every other single cell phone company that they have ever used in their entire lives, period. Sure, I'll give it a try.
Here's a little timeline for you guys. Yes, everyone's situation is different, but the ways Verizon messed up was enough to make me never want to return to them again. EVER. An early termination for my contract was the best thing that I have ever done.
October 2007: I switched from tmo to vzw (verizon), and bought an lg chocolate. wee! at first it was great for the first two weeks. then on, from october until march 08, I had to replace the chocolate 6 TIMES. this is no joke. on 3 phones, the heat sensored keys on the front of the phone went out, or they went awol and just started to call people repeatedly until I locked it. the 4th phone, the screen just went blank. after a week of light use. the last two phones, the railing broke on one side, then both sides, of the slider portion of the phone. I treat my cells better than my own body because who wants to waste more money or time to replace a phone? Well it happened 6 times, everytime I took the phone back into the store, "official vzw store" representatives thought I was reckless and they gave me a hard time, claiming I dropped it or did something otherwise to damage the phone beyond repair. I never owned the phones long enough to trash them even if I wanted to! Upon recieving my 6th lg chocolate, I was told that if this one were to break, they would no longer be able to replace it. Guess what? It broke. In all fairness I thought to myself that LG is just a crap company, I will try a brand that I have never had any problems with: a Samsung. After all, after complaining to the store manager, I had two people pull me aside after hearing my dilemma, telling me essentially their lg chocolates were the same, maybe LG just blows. Little did I know I shouldve just axed my contract then and went back to tmo.
April 2008: Thinking that verizon would assume accountability for selling embarassing phones such as the lg chocolate, I thought I would get my new phone, a samsung i760, at a discounted rate for my troubles. Nope, still paid the rate as if I got any old phone only 6 months into a 2 year contract. Having want to try a smartphone and just desperate to buy a phone that was reliable, I ate the price of the i760, which was around 200 dollars at the time. The phone itself was badass and reliable, at the time I was able to take the data plans on and off as I needed, which was phenomenal. Problem was, the idiots that linked my email accounts (in store) to my great windows mobile phone screwed up big time.report
- 3 people found this review helpful
1.0 overallDropped Calls
By Diane Dithmart, posted: Aug 10Going to try another carrier. Verizon doesn't live up to all the hype. They don't even try to satisfy customer complaints or attempt to rectify signal problems. Verizon CAN YOU HEAR ME NOW?report- 5 people found this review helpful
1.3 overallI wish we still had alltel
By Janet Ewing, posted: Jun 10The good: Good customer service when they first switched from alltel to verizonThe bad: In all the years we had altel we never had any major problems with them. When they were bought out by verizon things were good at first now my phone is dropping calls service signal is lost cant send text messages. after reading the horror stories from others Im wondering what has happened to cause such a change in attitude. I guess when you sign a contract they have you and can do anything they want with you. So well see as I take back my second phone. Summary: whatever happened to great service for the consumer? Im sure these phones are manufactured overseas. Isnt there any cel phone provider that cares about the customer anymore?report- 2 people found this review helpful
5.0 overallVerizon awesome
By victor glover, posted: Apr 10Verizon has one of the best service and wont let u down, they are also coming out with great phones like droid and devour they are the best! :))report- 0 people found this review helpful
1.0 overallDeficient Customer Service
By Thomas Brown, posted: Mar 10The good: Great service area to get a signal.The bad: All goes well until something goes wrong -- and the customer has to talk to a live person to get an answer or solution. The right hand does not know what the left hand does. Billing does not talk to financial sevices. Only certain staff can accept payments but can not discuss why a charge is what it is. And God forbid, if you question a charge -- the representative agrees that it is in error but can reverse it because "it is system generasted." Summary: See can above. All goes well until something goes wrong -- and the customer has to talk to a live person to get an answer or solution. The right hand does not know what the left hand does. Billing does not talk to financial sevices. Only certain staff can accept payments but can not discuss why a charge is what it is. And God forbid, if you question a charge -- the representative agrees that it is in error but can reverse it because "it is system generasted." Anything account issue that is "system generated" is set in stone until the system works through its cycle. Customer be damned!report- 0 people found this review helpful
1.3 overallNo longer care about customers
By melinda hemphill, posted: Feb 10The good: the customer service people you talk to on the phone are nice and sweet to you and try to help, some of the store employees are helpful toThe bad: when you really need help the supervisors aren't helpful to their employees. they no longer send out NEW phones they are refurbished phones. Summary: I bought a new phone in April of 2009 costing me $300 that wasn't worth a crap come to find out. I was to get a mail in rebate and didn't receive it. I have had to have it replaced 3 times already and need it replaced again. I'm so tired of it that I don't want to deal with it again. I haven't even made it a year with one of these phones. The company doesn't seem to care that these phones aren't reliable they just want to keep sending me refurbished ones. When you buy new I really think you should get new back not used. Also after having so many problems with the same phone why in the heck do you have to keep putting up with the same problems over & over. This company has really decided they don't care if their customers are happy or not or if they help them. when i went into one store they were going to keep my phone and send me one in two days. how in the heck did they think that was fair. the only thing i was going to get was hmmm i could upgrade now if i wanted but had to pay for a different phone.report- 0 people found this review helpful
1.0 overallAnother problem different than yesturdays review rating for Verizon wiredless
By Rick Smith, posted: Feb 10The good: NONE!!!!The bad: It is a long listSummary: Once again, besides my breach of contract for broadband wireless internet, Horrible customer service that you have to go thru three to five customer service reps on three to five or more ( get disconnected with Verizon alot )phone calls, now, verizonwireless.com has proven to be useless with dead links to apps, wallpapers, information, etc.. Verizon brags about having the most reliable network? I just wish they would tell us who they use so we could have it too, because it isn't theirs.report- 0 people found this review helpful
1.0 overallMy Wost Experience Ever!
By Miles Maxie, posted: Jan 10The good: Can't seem to find one.The bad: Where do I begin? Service is bad, phones are bad, customer service is bad, bad, bad!!Summary: This is rather long, so bear with me.
I started my Verizon Experience in June of 2009. They were new in town (after taking over Alltel) and I was looking to get free calls to my mother (who was also, at the time, on Alltel, now Verizon) so I switched. WORST MISTAKE EVER.
First of all, coverage was very spotty. I had dropped calls, little to no internet coverage, and could not get text messages with full bars in town EVEN FROM VERIZON ITSELF. And they couldn't figure out why.
So, using my 30 day guarantee, I came in 6, count 'em, 6, thats one number, days later, I went into the same store and returned my phone and canceled. I was assured that my phone was returned, I would get a final bill, and it would be over.
Little did I know, however, that my line was never cancelled! The next month, I got a bill for over $100 and my service was still active. I called the local store. Yes, my line was still active. We apologize. In transition to Alltel, we cannot just "disconnect" lines anymore; it takes a manager. This person did not realize that. No problem, I said, just fix it and let me pay it. Sure! BTW, they would have to find my receipt where I turned in my phone cause it wasn't in the system..And the guy who took my phone bag has moved to Houston...but no worries, it would be adjusted, and everything would be OK. My next bill would be my last. They couldn't tell me right then what to pay, it would be calculated with my next bill cycle.....
Next month: still active. Another months service added on. A late fee. I called again, very aggravated. Verizon (again) acknowledged the error, and told me it would be fixed. By now, I was sure they would fix the problem.
Next month: Well, it wasn't active because I had gotten a lovely little disconnect notice in the mail. I ignored it because they said my bill would be taken care of. Bill came in: tada! It was disconnected (finally) but those months of service were STILL there (I used my phone, again, a total of 6 days) and now there was a TERMINATION FEE of $175. Bills total was about $325. WHAT??? I called (AGAIN) and tried to fix it. I was disconnected twice, because the phone rang (this was at the store) someone picked it up, and I heard voices, then a "click" and it was dead. Someone was hanging up on people! OUTRAGEOUS! I kept trying until I got a guy, was THEN on the phone with him for over 30 minutes. I was assured this was fixed. My next bill, again, would be my last. This man was rather rude, too, and when I thanked him (trying to be polite) he said "uh-huh" and hung up.
Then I got a lovely letter from a collection agency, stating I had been turned over to them for non-payment. I called them outraged. They said to write them a dispute letter and that, once received, Verizon would have to prove the debt valid. I tried to call Verizon to talk to them about it.....I was told "Nope, we won't talk to you. You've been SOLD to a collection agency". Sold away.report- 2 people found this review helpful
5.0 overallBest Network yet!
By Kelsey Flowers, posted: Dec 09The good: Reliable and cost-effectiveThe bad: none yet!Summary: Verizon Wireless' new prepaid wireless plan under Straight Talk has become a true holiday gift for me. I pay $45/mo. for unlimited talk/text and 30mb of data. I have yet to find a service that compares on the levels of price and quality. The network is reliable and extremely crisp since it runs on the Verizon network but there's no binding contract. Great stuff.report- 3 people found this review helpful
- 2.0 overall
Bad Experience
By Jayden Robins, posted: Dec 09The good: Good ServiceThe bad: Tons of IssuesSummary: As a Verizon Wireless customer for eight years, there have been many issues with my account. When I first started using Verizon Wireless, one of the lines on my account got a free one month subscription to V Cast and was billed for the service that wasn’t used for ten months. I finally found out that the line had been charged for the service that we didn’t know about or use, I was at my local Verizon Wireless, and it was mentioned that V Cast was on the line. I explained that I was unaware of the service and the line never used it, I was only credited back three months, when I paid for ten months of the service. I was paying fifteen dollars extra for a service that was not used or known about.
I got the Samsung Alias and had to exchange it seven times due to an error with V Cast. The phone would turn off after going into the V Cast application. After each time, I lost all pictures, videos, and any other saved items. Then on the seventh time returning the phone, they finally offered to replace the phone with a different model. I then got the LG Chocolate 2. With this phone, I had to get a second one because the phone wouldn’t send or receive picture messages.
Later on, the account holder found out that she could get six percent off on our bill because she worked with a certain company. She then submitted the necessary documentation to receive the discount. One of the Verizon employees said that it would be submitted and it would start working that month. After a few months, we went to Verizon and checked if it had started working and it didn’t show up on the account. She had to resubmit the documentation and didn’t get credit on her bill for the eleven months that she should have been getting the six percent off.
Just recently, I switched from the LG enV2 to the LG enV Touch because it broke. We went to Verizon to see if they could replace the enV2 because we still had insurance on the phone and it was broken. They said because we switched the phone over to the enV Touch that we wouldn’t be able to get a replacement. We asked if we could switch the service back to the enV2 and then get a replacement because the insurance would go to that phone but they said that this wouldn’t work for some reason. I only had the enV2 for four months before switching to the enV Touch, so the phone was fairly new and well taken care of besides the white screen that wouldn’t change. This was very disappointing.
The account holder had the Palm Treo 750 and she had to get the phone nine times because the touch screen wouldn’t work, the volume rocker wouldn’t work, you couldn’t hear anything out of the speaker, and the end button wouldn’t work. These issues repeated every time that she got a replacement. After all of these times, they told her that if she wanted to get a different phone, she would have to give up her New Every Two when the policy is that you get a new phone of the same pricereport- 3 people found this review helpful
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