And another page of Verizon Wireless reviews and ratings
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- 1.3 overall
APPALLING CUSTOMER SERVICE!By D M, posted: May 11The good: good networkThe bad: products pricey & lots of glitches
customer service is great as long as you are buying; dreadful if any problems encountered; managers & supervisors unaccessible; problems not understood; & no perks for being a loyal customer; arrogant & rude are their mottos Summary: They want your money but do not easily or readily help a customer when problems arise; very condescending; they would rather lose a customer than work nicely to keep them happy
- 5.0 overall
I love VerizonBy Victor M, posted: Oct 10I love verizon thay have a exellent service , exellent service quality, exellent cust. service, all is exellent I love VERIZON.
- 1.7 overall
Happy with Alltel; can't stand Verizon's "customer service"By Missy Lander, posted: Sep 10The good: reliable phone (Blackberry Tour); decent reception in our rural area, though not nearly as reliable as we had with AlltelThe bad: billing problems/terrible "customer service" if you can call it that...Summary: Where to begin? I've been a loyal Alltel customer for YEARS (at least 7-8)--was VERY happy with my reception/service/customer service--especially in recent years. We switched from Alltel to Verizon last September, and I was mostly pleased until my husband had trouble with his Blackberry crashing this summer due to a problem with an update he downloaded. We pay $7/mth for insurance for his phone, so the first person he talked to told him they'd send a refurbished phone to replace it, but in the meantime, he'd have no phone. He talked to someone later who helped him completely reboot his phone, and everything was restored except what he hadn't updated, so we no longer needed the refurbished phone, but they'd already sent it.
Our next bill had an "equipment charge" of $489.99 for the phone they'd sent us that we hadn't opened or used. We pay our usual $200 bill online, so we waited to pay it until we saw the credit. The bill was due on the 5th of the month, and they disconnected our phones the 13th of the month!! (We've NEVER had our phones disconnected, and both have EXCELLENT credit.) Although they'd received the phone back, they hadn't credited our account. I immediately (the same day) made a payment for the amount of the bill (minus the extra phone charge), and our service was restored, but the next month we were charged $30 for a "reconnect" fee. When I called to ask them to remove the fee, I was on the phone for 40 MINUTES, being put on hold and transferred from person to person to finally be told "no, it was a system-generated charge, and there's nothing they can do about it." WHAT?????? UNBELIEVABLE!!!! Guess they figure we're stuck in this contract for another year, so why try? Well, don't worry Verizon, WE'RE DONE.
- 1.7 overall
"Can you hear me now? Good, then hear the truth about Verizon."By frank demartino, posted: Sep 10The good: incredible selection of phones, customer service is knowledgeable within answering basic Q&A, reception for calls and text are unbeatable, really cool offerings such as Vcast TV and gpsThe bad: EXPENSIVE plans, customer service blows with anything outside of basic Q&A, and what's with this customer service being open from 7am-11pm?! read more of the cons below, I don't want to repeat it all...Summary: I gave Verizon a fair shake, using their service for 3 years and trying 4 different phones in all. Overall, I would not recommend it unless you know what you are getting yourself into. I jumped on the bandwagon and switched to Verizon, because everyone I had it was raving on how superior it was to every other single cell phone company that they have ever used in their entire lives, period. Sure, I'll give it a try.
Here's a little timeline for you guys. Yes, everyone's situation is different, but the ways Verizon messed up was enough to make me never want to return to them again. EVER. An early termination for my contract was the best thing that I have ever done.
October 2007: I switched from tmo to vzw (verizon), and bought an lg chocolate. wee! at first it was great for the first two weeks. then on, from october until march 08, I had to replace the chocolate 6 TIMES. this is no joke. on 3 phones, the heat sensored keys on the front of the phone went out, or they went awol and just started to call people repeatedly until I locked it. the 4th phone, the screen just went blank. after a week of light use. the last two phones, the railing broke on one side, then both sides, of the slider portion of the phone. I treat my cells better than my own body because who wants to waste more money or time to replace a phone? Well it happened 6 times, everytime I took the phone back into the store, "official vzw store" representatives thought I was reckless and they gave me a hard time, claiming I dropped it or did something otherwise to damage the phone beyond repair. I never owned the phones long enough to trash them even if I wanted to! Upon recieving my 6th lg chocolate, I was told that if this one were to break, they would no longer be able to replace it. Guess what? It broke. In all fairness I thought to myself that LG is just a crap company, I will try a brand that I have never had any problems with: a Samsung. After all, after complaining to the store manager, I had two people pull me aside after hearing my dilemma, telling me essentially their lg chocolates were the same, maybe LG just blows. Little did I know I shouldve just axed my contract then and went back to tmo.
April 2008: Thinking that verizon would assume accountability for selling embarassing phones such as the lg chocolate, I thought I would get my new phone, a samsung i760, at a discounted rate for my troubles. Nope, still paid the rate as if I got any old phone only 6 months into a 2 year contract. Having want to try a smartphone and just desperate to buy a phone that was reliable, I ate the price of the i760, which was around 200 dollars at the time. The phone itself was badass and reliable, at the time I was able to take the data plans on and off as I needed, which was phenomenal. Problem was, the idiots that linked my email accounts (in store) to my great windows mobile phone screwed up big time.
- 1.0 overall
Dropped CallsBy Diane Dithmart, posted: Aug 10Going to try another carrier. Verizon doesn't live up to all the hype. They don't even try to satisfy customer complaints or attempt to rectify signal problems. Verizon CAN YOU HEAR ME NOW?
- 1.3 overall
I wish we still had alltelBy Janet Ewing, posted: Jun 10The good: Good customer service when they first switched from alltel to verizonThe bad: In all the years we had altel we never had any major problems with them. When they were bought out by verizon things were good at first now my phone is dropping calls service signal is lost cant send text messages. after reading the horror stories from others Im wondering what has happened to cause such a change in attitude. I guess when you sign a contract they have you and can do anything they want with you. So well see as I take back my second phone. Summary: whatever happened to great service for the consumer? Im sure these phones are manufactured overseas. Isnt there any cel phone provider that cares about the customer anymore?
- 5.0 overall
Verizon awesomeBy victor glover, posted: Apr 10Verizon has one of the best service and wont let u down, they are also coming out with great phones like droid and devour they are the best! :))
- 1.0 overall
Deficient Customer ServiceBy Thomas Brown, posted: Mar 10The good: Great service area to get a signal.The bad: All goes well until something goes wrong -- and the customer has to talk to a live person to get an answer or solution. The right hand does not know what the left hand does. Billing does not talk to financial sevices. Only certain staff can accept payments but can not discuss why a charge is what it is. And God forbid, if you question a charge -- the representative agrees that it is in error but can reverse it because "it is system generasted." Summary: See can above. All goes well until something goes wrong -- and the customer has to talk to a live person to get an answer or solution. The right hand does not know what the left hand does. Billing does not talk to financial sevices. Only certain staff can accept payments but can not discuss why a charge is what it is. And God forbid, if you question a charge -- the representative agrees that it is in error but can reverse it because "it is system generasted." Anything account issue that is "system generated" is set in stone until the system works through its cycle. Customer be damned!
- 1.3 overall
No longer care about customersBy melinda hemphill, posted: Feb 10The good: the customer service people you talk to on the phone are nice and sweet to you and try to help, some of the store employees are helpful toThe bad: when you really need help the supervisors aren't helpful to their employees. they no longer send out NEW phones they are refurbished phones. Summary: I bought a new phone in April of 2009 costing me $300 that wasn't worth a crap come to find out. I was to get a mail in rebate and didn't receive it. I have had to have it replaced 3 times already and need it replaced again. I'm so tired of it that I don't want to deal with it again. I haven't even made it a year with one of these phones. The company doesn't seem to care that these phones aren't reliable they just want to keep sending me refurbished ones. When you buy new I really think you should get new back not used. Also after having so many problems with the same phone why in the heck do you have to keep putting up with the same problems over & over. This company has really decided they don't care if their customers are happy or not or if they help them. when i went into one store they were going to keep my phone and send me one in two days. how in the heck did they think that was fair. the only thing i was going to get was hmmm i could upgrade now if i wanted but had to pay for a different phone.
- 1.0 overall
Another problem different than yesturdays review rating for Verizon wiredlessBy Rick Smith, posted: Feb 10The good: NONE!!!!The bad: It is a long listSummary: Once again, besides my breach of contract for broadband wireless internet, Horrible customer service that you have to go thru three to five customer service reps on three to five or more ( get disconnected with Verizon alot )phone calls, now, verizonwireless.com has proven to be useless with dead links to apps, wallpapers, information, etc.. Verizon brags about having the most reliable network? I just wish they would tell us who they use so we could have it too, because it isn't theirs.