Page 9 of Verizon Wireless reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 2.0 overall
Change contract/upgrade datesBy Carla Taylor, posted: Aug 13My daughter had her phone for over 2 years and was due for an upgrade. Unknown to me they changed their policy and all upgrade dates to mirror their contract updates. Well my pending upgrade is now changed for another 8 months. I wanted to just wait for the new phone but once I noticed this on my account, I called and the custer sevice rep was very nice and helpful. However, they do not have authority to make decisions concerning account. I am now thinking to pay out the cancellation charge, which would be cheaper than waiting another 8months for the account to renew and go to T-Mobile. They allow you to upgrade once a year with some minor stipulations. That is better than 3 1/2 years waiting for an upgrade. Which makes no sense. It does not cost Verizon anything to upgrade for the discount price. It is only a way for the phone manufacture to make more money. Verizon has become the Comcast of wireless phones.
- 5.0 overall
SERVICE IS BAD, ALL THEY THINK ABOUT IS MAKING SALESBy Sheila Brooks-tate, posted: Aug 13Service didn't work right. Messed up my computer. I was never told that you can not use a Fax Machine with Verizon Wireless. When I called the management they shifted me from one person to another. Just got the service July 10th, 2013.The contract did not state that the Fax Machine would not work with the Wireless set up, My Fax is Wireless but does not work with this program. As long as they are making a sale they are not worried about the customer. I would not recomend to ANYONE, Please beware. A VERY UNHAPPY CUSTOMER.
- 1.0 overall
Customer service went down the drainBy j schmoe, posted: Aug 13Wow, what a “customer service” driven company, yeah right, not so much. I used to tell everyone AT&T had the worse customer service, they’re slightly ahead of this pathetic excuse of typical corporate America. Long gone are the days of actually appreciating the fact that the customers are making the ‘C’ levels fat, money hungry bastards. So some time ago the greedy, selfless f*!k’s decided they would tax personal pleasures, such as streaming music in your vehicle, by eliminating the unlimited data plan. Unappreciative towards customer’s loyalty, but whatever, enjoying data will be a thing of the past. So what will we get instead, unlimited minutes, bs, it’s something right… WRONG, not only was my unlimited data robbed from me, but the rest of my plan was simply extended, meaning that even though my unlimited data was stripped from me, I never was shown any appreciated by being given unlimited minutes in return. No, I still have same old plan, but now with restricted minutes in addition to restricted data. Counting down the days until I can switch without being taxed for that as well… Verizon, you know where you can go and how you can get there... Any other ‘faithful’ Verizon customer, bail out as soon as you can, Sprint and T-Mobile are extending much love these days. Do yourself a justice and take advantage, before you end up flushing your hard earned spending money down this unappreciative cesspool of a corporation!
- 1.0 overall
TERRIBLE, Verizon doesn't care about individual customersBy bbbbbbeeeee, posted: Aug 13I am a father of 2, I work full-time, i'm in grad school getting my MBA, my wife works full-time at a childrens' hospital. We cancelled our MiFi services over a year ago but it kicked back in and has been billing us for 8 months @ $52.15 = $417.20 I realized they were still billing us and called to see if the charges could be refunded since the data usage report indicated no data had been used in 8 months. They wouldn't budge. They gave no refund. I need the money. Verizon does not care about individual customers.
- 1.3 overall
They are not customer orientated any more.By Lee Gilmer, posted: Aug 13I've been with verizon for 15 years, and counting the days to when i can dump them. They are not customer orientated any more, they are interested in cheating their customers, like they cheated me.
- 5.0 overall
Best phone customer service ever!By Judith Worrall, posted: Jul 13I got my daughter a new iPhone 5 and she immediately exceeded the data package we had (the new one was waiting to kick in in a few days). Verizon immediately upgraded our data allowance for the month and took off the extra payment. The customer service representative was charming and thoughtful. So much better than Sprint. And their coverage is much better. Go Verizon!
- 1.0 overall
STAY AWAY FROM VERIZON !!!!By robi3chicago, posted: Jul 13Stay away from this company !!! They have phones which you can't touch !!!!!! my screen in S4 broke !!!! I did not drop or hit the screen !!!! They said that I was pressing the screen. This is JOKE !!!!! I HAVE USED GREAT GALAXY S4 FOR 12 DAYS !!!!!!!!!!!!!!!! moreover do not take insurance, it cost you 7$ and you nave totally nothing, yes nothing. Phone with contract cost you 200$ plus activation but insurance charged yo 99$ for refurbished !!!!! you have insurance and old phone. Verizon sellers do not inform you about it, it is hidden !!!!! I want to cancel contract and they want 350$ !!!!!!!!!! think 3 times before you will take verizon. I have 4 phones with them but when contract will expire I will cancel right away !!
- 1.0 overall
Verizon Sucks!By schroe, posted: Jul 13Was promised early termination of a wifi contract. The rep took the time to go through what my current bill would be once I upgraded to an iphone. With 4 months left they didn't cancel the old contract for the wifi I never use or ever call me back. This was via Sharon ex. 5929 of the national call center who never returned any of my calls. Don't trust these lying fucking scumbags at Verizon
- 1.0 overall
counting the minutes until I can changeBy Andi Cimbura, posted: Jun 13I have complained to Verizon many times about the lack of service at my home, I am 4 miles from downtown Denver. If I can get 2 bars, I'm lucky. usually just one. I will be switching back to T-mobile as soon as I can. Verizon isn't worth half of what I am paying.
- 3.3 overall
Insurance a waste of money!!!!By Tim McNeely, posted: Jun 13My phone that I have taken good care of for over 2 years now went belly up. Getting a bootloader D0.11 error. I take it into Verizon and they tell me that I dont have the extended warrenty that nothing they can do for me. I asked about the insurance and was told that this covers the phone being stolen, dropped and broke, etc etc, not a manufacture issue. Told that would be a $99.00 charge to fix it. Only other option is to get a new phone and pay a activation fee along with another 2 year contract. My response was then I should have thrown it down on the ground before walking into the store and would have been covered. To this they had no real response outside of the we can send it in but being a weekend would be Tue or Wed before have it back and would still be the $99.00 charge. Have been with them for over 10 years now and never once had a problem with them (outside of my phone does not get a good reception in my house) when I do have a issue this is the treatment I get.