Even more Verizon Wireless reviews and ratings
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- 1.0 overall
Roaming Charge Rip-offs Happen HereBy Ruth Williams, posted: Aug 25When we went up to Canada for several days I turned off everything on my iPhone that I thought might incur roaming charges. In a couple of days, at 10:00pm I get a text from Verizon saying I have roaming data to the tune of over $50. Of course I didn't pick up the text until later the next morning. I called in right away and was told the charges could be reversed if I paid $25 for some package! The operator said it was my fault for not 'reaching out' to them, and I turned it down! Then she talked me through the four screens necessary to turn off the roaming. (Hint: settings; then cellular. . .) When we got the phone bill I was dunned $133 in roaming charges!! I call them again, and they try to mollify me with a $25 discount. . . No, we are not happy. You'uns be careful with these guys. They're expensive!!
- 1.3 overall
I loved it for 5 years, now i can't stand itBy Arianne rodriguez, posted: Aug 20When we were still happy with it, it was when they were giving us good service. However about a year ago, we decided we wanted to quit because they'd changed somethings and wouldn't give us the unlimited internet we'd had and whatnot, which you could say was partially our fault for cancelling it but when we called a week later they told us too bad, but the bill was getting to so as I said we wanted to quit. Now first they told us just wait until March for one of the phones, June for the other, and the last needed to be in 2 years because it was the newest. Now, we weren't too happy but we dealt with it, come March they said oh no, its 2014, come June, oh no its July, and now we're just fed up and happily. We told them to send it in writing. Come July, my family was spitting fire because they were trying to get us to stay and trying to feed us a bunch of B.S. I recommend to stay away from Verizon
- 2.0 overall
Change contract/upgrade datesBy Carla Taylor, posted: Aug 12My daughter had her phone for over 2 years and was due for an upgrade. Unknown to me they changed their policy and all upgrade dates to mirror their contract updates. Well my pending upgrade is now changed for another 8 months. I wanted to just wait for the new phone but once I noticed this on my account, I called and the custer sevice rep was very nice and helpful. However, they do not have authority to make decisions concerning account. I am now thinking to pay out the cancellation charge, which would be cheaper than waiting another 8months for the account to renew and go to T-Mobile. They allow you to upgrade once a year with some minor stipulations. That is better than 3 1/2 years waiting for an upgrade. Which makes no sense. It does not cost Verizon anything to upgrade for the discount price. It is only a way for the phone manufacture to make more money. Verizon has become the Comcast of wireless phones.
- 5.0 overall
SERVICE IS BAD, ALL THEY THINK ABOUT IS MAKING SALESBy Sheila Brooks-tate, posted: Aug 7Service didn't work right. Messed up my computer. I was never told that you can not use a Fax Machine with Verizon Wireless. When I called the management they shifted me from one person to another. Just got the service July 10th, 2013.The contract did not state that the Fax Machine would not work with the Wireless set up, My Fax is Wireless but does not work with this program. As long as they are making a sale they are not worried about the customer. I would not recomend to ANYONE, Please beware. A VERY UNHAPPY CUSTOMER.
- 1.0 overall
Customer service went down the drainBy j schmoe, posted: Aug 6Wow, what a “customer service” driven company, yeah right, not so much. I used to tell everyone AT&T had the worse customer service, they’re slightly ahead of this pathetic excuse of typical corporate America. Long gone are the days of actually appreciating the fact that the customers are making the ‘C’ levels fat, money hungry bastards. So some time ago the greedy, selfless f*!k’s decided they would tax personal pleasures, such as streaming music in your vehicle, by eliminating the unlimited data plan. Unappreciative towards customer’s loyalty, but whatever, enjoying data will be a thing of the past. So what will we get instead, unlimited minutes, bs, it’s something right… WRONG, not only was my unlimited data robbed from me, but the rest of my plan was simply extended, meaning that even though my unlimited data was stripped from me, I never was shown any appreciated by being given unlimited minutes in return. No, I still have same old plan, but now with restricted minutes in addition to restricted data. Counting down the days until I can switch without being taxed for that as well… Verizon, you know where you can go and how you can get there... Any other ‘faithful’ Verizon customer, bail out as soon as you can, Sprint and T-Mobile are extending much love these days. Do yourself a justice and take advantage, before you end up flushing your hard earned spending money down this unappreciative cesspool of a corporation!
- 1.0 overall
TERRIBLE, Verizon doesn't care about individual customersBy bbbbbbeeeee, posted: Aug 1I am a father of 2, I work full-time, i'm in grad school getting my MBA, my wife works full-time at a childrens' hospital. We cancelled our MiFi services over a year ago but it kicked back in and has been billing us for 8 months @ $52.15 = $417.20 I realized they were still billing us and called to see if the charges could be refunded since the data usage report indicated no data had been used in 8 months. They wouldn't budge. They gave no refund. I need the money. Verizon does not care about individual customers.
- 1.3 overall
They are not customer orientated any more.By Lee Gilmer, posted: Aug 1I've been with verizon for 15 years, and counting the days to when i can dump them. They are not customer orientated any more, they are interested in cheating their customers, like they cheated me.
- 5.0 overall
Best phone customer service ever!By Judith Worrall, posted: Jul 25I got my daughter a new iPhone 5 and she immediately exceeded the data package we had (the new one was waiting to kick in in a few days). Verizon immediately upgraded our data allowance for the month and took off the extra payment. The customer service representative was charming and thoughtful. So much better than Sprint. And their coverage is much better. Go Verizon!
- 1.0 overall
STAY AWAY FROM VERIZON !!!!By robi3chicago, posted: Jul 8Stay away from this company !!! They have phones which you can't touch !!!!!! my screen in S4 broke !!!! I did not drop or hit the screen !!!! They said that I was pressing the screen. This is JOKE !!!!! I HAVE USED GREAT GALAXY S4 FOR 12 DAYS !!!!!!!!!!!!!!!! moreover do not take insurance, it cost you 7$ and you nave totally nothing, yes nothing. Phone with contract cost you 200$ plus activation but insurance charged yo 99$ for refurbished !!!!! you have insurance and old phone. Verizon sellers do not inform you about it, it is hidden !!!!! I want to cancel contract and they want 350$ !!!!!!!!!! think 3 times before you will take verizon. I have 4 phones with them but when contract will expire I will cancel right away !!
- 1.0 overall
Verizon Sucks!By schroe, posted: Jul 3Was promised early termination of a wifi contract. The rep took the time to go through what my current bill would be once I upgraded to an iphone. With 4 months left they didn't cancel the old contract for the wifi I never use or ever call me back. This was via Sharon ex. 5929 of the national call center who never returned any of my calls. Don't trust these lying fucking scumbags at Verizon