Much more Verizon Wireless reviews and ratings
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- 1.0 overall
LG REVOLUTIONBy Irma Duran, posted: May 12BEWARE PEOPLE!!! NEVER BUY A SMART PHONE FROM VERIZON!! I HAD MINE FOR A FEW MONTH AND IT'S NOT WORKING, IT FREZZES, I HAVE TO TAKE THE BATTERY OFF IN ORDER TO MAKE IT WORK, IN CASE OF EMERGENCY, I'M NOT ABLE TO MAKE A CALL MY PHONE IS A LG REVOLUTION, CUSTOMER SERVICE? JA! THE WORST!! NEVER GET INVOLVED WITH VERIZON!! THAT WAS MY BIGGEST MISTAKE EVER!!!!!!!!!!!!!1
- 1.0 overall
249 @ 1960 locationBy Greg Hart, posted: Apr 12me and my wife switched to Verizon and both got smart phones we had those phones for only a few weeks then my phone had software issues and I had to send mine off for a replacement over a 20 month period we ended up having to do this eight different times. The last time I went to the store location and spoke to manager of that branch and he informed me that my contract had already ended and that he could give me and my wife the newest phones on the market and he could also give us an additional discounts if we signed a new contract. Being that he was very pushy and doing everything in his power to sign a new contract i told him that we were going to look around and if we wanted to renew the contract i would let him know. At that point I verified with him again that the contract had ended. I shopped around and we went with sprint. Now I have a bill that says the contract had not ended and they are charging $280.00 for early cancleation. I am currently disputing these charges with customer service and all they are doing is giving me the run around.
- 3.0 overall
12 years got to expensiveBy Gary Tate, posted: Apr 12Sent thousands of dollars with Verizon the last 12 years not including my wife. Unfortunately got behind and Verizon decided to cut off 2-business lines and stop producting of business in a bad economy causing me to switch my service. Very disappointing and certainly not a good way to treat your customers. Maybe our congress should take a look at the consumers need with cell phones to guard against this kind of thing. Very disappointing......thanks Ntelos for having me and setting up a plan much less then Verizon and with 2-iPhones.
- 5.0 overall
Better than any I've hadBy Casey3303, posted: Apr 12Ive been with AT&T sprint and us cellular and Verizon is the best I've ever had. They are really nice and have great coverage. I travel the US and Ive barely ever been in roming and always have 3G connection and good call quality. I've never had a dropped call yet.
- 1.0 overall
The WORST I've ever had!!!By Rusty Chambers, posted: Feb 12Customer service is TERRIBLE!!! In store service =s young kids with no authority!
- 5.0 overall
grate services iBy Jayson Levin, posted: Feb 12The services is grate and people that work at the verizon at bj in owings mills are good people and you should get verizon services with JAYSON LEVIN'S CALL CENTER,LLC AT THIS STORE CALL US @ 866-595-7528EXT.28 AT THE VERIZON AND JAYSON LEVIN'S CALL CENTER,LLC @866-595-7529EXT.5 AND THE VERIZONWIRELESS STORE IS A VERIZON OWNED STORE AND PAWERD BY JAYSON LEVIN'S CALL CENTER'LLC AND THE ONLEY VERIZON STORE IN THE WORLD TO SELL JAYSON LEVIN'S CALL CENTER SERVICES
- 1.0 overall
Dont Use VerizonBy anitasongbird, posted: Feb 12I hate Verizon, i just got a new computer and wanted high speed net, i went to verizon to get 4g but got that and much,much more.... The contract was for 3 years for $50 a month for 5 gigs, well i should have known something was up when i got the first bill for 5 days of service and it said i had used 2 gigs already. i payed the bill and tried to view my account online and was told i could not till i had a acess code wich only came in the mail so i sent for it. in the mean time i was using the service as usual, that next week nothing came in the mail so i called to see what was goning on to my shock i was told i had used 24 gigs that month wich was 19 gigs over my plan and was going to have to pay an extra $10 per gig..... I didnt understand this seeing as if i never downloded anything. I asked the lady to talk to someone who could tell me why it was so high, and was put on hold for an hour after the rep seen i was not hanging up she took it upon hersekf to hang up for me. I am pretty mad and will be cancelling the sevice soon.....
- 1.0 overall
Just 22 days and will never use Verizon againBy Melonie Kodet, posted: Jan 12After 16 years with AT&T, I made the switch to Verizon just before Christmas. My teen fell in love with the HTC Rhyme over anything ATT offered at the time, so off we went to the Verizon store. My husband's company also offers a corporate discount, so I was told that we could get a better calling plan and double the data for the same amount that I was paying AT&T. I gave up my beloved iPhone in favor of a Droid Bionic. The first time I plugged the phone into my computer, it wouldn't charge and the battery died. Not knowing otherwise, I stopped by the Verizon store on my way home. The salesman told me that the USB cord wouldn't charge the phone unless it was plugged into a wall outlet. He kept trying to sell me a car charger for $30. I refused to buy one thinking that I would get one for Christmas. When I got home and started doing my own research, I discovered that all I needed was to download the appropriate driver (FREE!). I pretty quickly adjusted to the new phone and thought everything was fine. Until I received my first bill. The salesperson had told me that the activation fee would be waived for both phones that I purchased, and that my first bill would be pro-rated for the remainder of the month. Imagine the sticker shock when I opened a bill for $285! First, there was a $35 activation fee for one of the phones. The salesperson never bothered to tell me that the corporate discount would only apply to the voice calling portion of the bill, so my savings only turned out to be a whopping $11. She also didn't tell me that they would bill the first month's data and calling plan in advance, on top of the prorated amount. My monthly bill with AT&T was around $135 a month for 2 phones with calling, text, and data. Verizon's bill would run around $240/month - and that's with a 20% discount? I'm taking the phones back to Verizon after just 22 days and going back to AT&T. A mistake I'll never make again!
- 1.0 overall
No Way To Treat A VeteranBy Ilove2review, posted: Nov 11********************THIS IS NO WAY TO TREAT A VETERAN******************** I only bring the veteran status into this because I have PTSD and do not handle stressful situations well. I have made Verizon/Altell aware of this on several occasions. I had a phone with them and asked them to suspend my service for three months, they agreed and when I went back to reactivate my account they had given the number to someone else. I asked what I needed to do to get another number and was told I had to enter into a new contract. I asked if I would owe anything on the old one and was told no. I asked if he was sure because I did not want any surprises down the road, he assured me I had nothing to worry about so I signed up for the new account. I took my new phone and went on vacation and about a week into it I get a call from them telling me I owed over $300 for an early termination fee and if it was not paid immediately they would terminate my new service. I explained to them what I was told and they cut my new service and then sent me a bill for early termination for both services. I refused and again called them to explain what had happened and they refused to do anything about it and sent it to collections and now a bad mark on my credit report. I have thought about picketing outside the store until they agree to clear this up. Very bad customer service, I would never suggest these idiots to anyone. I had always paid my bills so this was ridiculous. UPDATE: I have been on the phone trying to clear this up and keep getting the run around. I was told that Verizon and Altell are two different entities. If this was true why would Verizon still have all my information on their computers? Verizon gave me a number to an Altell office that is specifically for handling cases of removing errs from credit reports. I discussed this with the lady on the phone and she said she could not do anything about it. I asked her who could and she told me Altell but she didn't have there #, what? The first thing this lady did when I called her was to represent herself as an Altell employee. I told her I might picket the store until this was resolved. She said I had that right but it would not get me the number to Altell. My family does not want to see me picket the store so I came up with the idea of posting this on every Altell/Verizon page I can in several major cities. The store I originally signed up with is @ 5141 O Street in Lincoln, NE 68510. But the customer support numbers they give you to deal with is the same. Note To Verizon; I have lived with this on my credit report for five years and have tried to resolve this for as many years. So do not think that contacting me with empty promises only resulting in more dead ends is going to convince me to pull this post. I've dealt with this for five years, now it's your turn. I will be checking back to make sure this remains on here. God Bless and thank YOU for being a loyal pain in my ass.
- 3.5 overall
Verizon Wireless beta test reviewBy Rebecca Atwood, posted: Oct 11Making sure this feature works.