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- 1.0 overall
Just don't do itBy Brittany Thompson, posted: Feb 19Verizon customer service sucks including supervisors. I went IN to the store to close an account cause someone DIED with the death certificate in my hand. PHYSICALLY in my hand. The guy had the nerve to tell me he was not going to help me until he could talk to the account holder. WHO IS DEAD. Then sent me out of the store without helping me. And when I called to try and do it over the phone for 3 hours I wasn't getting any help and each person hung up on me, without calling me back including supervisors.
- 1.0 overall
HATE ITBy Abby Nicole Lynch, posted: Feb 17My problem with Verizon started when in error my payment came out of my checking account twice. I over $400 went to Verizon ($200 a month is a joke to even begin with) so I contacted them to have one payment refunded and they refused. I had my bank take back a payment still leaving my account current. Now, Verizon wont allow me to make telephone payments and I must go into a store.. convenient right? not so much. Prior to this is my payment was a day or two late it was never an issue, this month they disconnected services 1 day after the due date and then charged me $65 for disconnect/reconnect fees. I left t-mobile only to go a company that rips me off in monthly services and has extremely poor customer service when addressing issues. I've been talked down to by supervisors and have had enough with paying as much as a car payment for cellphone service. I am going back to t-mobile where I'm treated better and have unlimited everything for $70/month.
- 1.3 overall
Okay reception, abysmal customer serviceBy Rolf Hendriks, posted: Jan 29Verizon's customer non-service is a joke. I tried talking to, emailing, or messaging a human being, but their web site and system is engineered to make this as difficult as possible because Verizon does not want to get annoyed by your problems. I left the robot I was speaking to in a loop while hunting for a human being on their web site. After a long time, the robot finally caved in and gave me the option to talk to a human being. After selecting that option, it tells you it is transferring you, then hangs up. You win, Verizon. I give up. I am going to voice my issues in public instead because maybe someone will listen. The issue I had, by the way, was that I had set up automatic payment two months ago, but there is some unknown glitch with my setup so now my phone is disconnected and I need to pay an extra fee to reconnect my line. If an automatic payment fails, Verizon, I want to know about it immediately. I am rooting for T-Mobile to expand its network and steamroll Verizon in my neighborhood. I will gladly jump ship when I get the chance. Problem is, Verizon is the only service whose network works at all in my apartment and neighborhood :(. I live in North Berkeley.
- 5.0 overall
Superior service and dependability @ VerizonBy Howard White, posted: Jan 23Today we were at your North High Street location here in Columbus to get a new phone for our niece. We were served by JIMBO, Dave and Jason. They were all extremely knowledgeable and easy to understand. We had gotten our two original phones from Dave ,six months ago. Verizon rules. Howard D White, age 64.
- 2.3 overall
I was a customer since 2002By Aaron Campbell, posted: Jan 20Summary of events: 12-22-2013 – We purchased an iPad at a Verizon store located at 10217 N Metro Pkwy in Phoenix, AZ 85051. During the purchase while we were reviewing what I was signing I noticed a $35 activation fee. I pointed it out to the sales rep and he stated “we are currently running a special and the activation fee is waved on the ipad’s”. I stated, “it is showing here on the receipt”. He replied saying “it is on the receipt because the system is setup for all the produces in the store but we wont be charged the activation fee”. I said “okay” and signed the receipt. 01-09-2014 – We received our Verizon bill that reflected a $35 activation fee for the iPad. I called the Verizon 1-800 number and spoke to a Sedric. He stated that he spoke to Sam at the Verizon store where I purchased the iPad and he would have the store manager contact me when he returned to the store. After not hearing form the store manager after a reasonable amount of time I placed a call to the store. I told the person who answered the phone the situation and he said they were aware of the issue and hung up the phone. I assumed they were really busy so I figured I would wait till the following day. 01-10-2014 – After not receiving a call from the store manager I called the Verizon 1-800 number at approximately 5pm. I spoke to Kimberly who in my opinion was a very good customer service representative. She informed me that there was a $35 credit pending on our account but it had not posted to our account. I told her that was great news and that we wanted to upgrade both our iphones to the iphone 5S and one of our current phones was not working properly due to an accident. We were currently eligible for the upgrade reduced price because we were past our 24 months on our current phones. She informed me that there was an upgrade fee of $30 for each phone. I told her that we are committing for another 2 years so why are we paying an upgrade fee. I could see paying this on a month-to-month phone. We agreed that I would pay one upgrade fee and Verizon would credit the other upgrade fee. While I was not happy about this out come I agreed to pay for one of the upgrade fees. She told me to go to one of the Verizon stores so we could get our replacement phone that day since one of them was not working properly. When we arrived at the Verizon store Miguel greeted us and placed us into the que. After waiting for approximately one hour a customer asked me what my name was because she thought I was being skipped in the que. When I looked at the que my name was missing. Shortly after Miguel informed me that I was next. At this time I started paying attention and looked around the store. I noticed people that came in after me where being helped. Then I noticed Miguel working with a customer that just walked in the door. He help this customer for approximately 15 to 20 minutes. At this time I walked out of the store and told Miguel that they just lost a Verizon customer that has been with Verizon since 2002. 01-14-14 – We decided to return the iPad because there was still a $35 dollar activation fee and no credit on our account. I went to the Verizon store located at 10217 N Metro Pkwy in Phoenix, AZ 85051 where the store manager greeted me. I told her that I needed to return an iPad air. She asked me what was wrong with it and I told her nothing was wrong with the iPad air, I have been receiving really bad customer support from Verizon. She asked me for my phone number and name and placed my name in the que. When a Verizon representative became available I told him that I needed to return the iPad and he asked why. I explained everything to him and he was very apologetic and he said he needed my receipt to make copies. I gave him the receipt, thanked him and he went to make copies. When he returned he informed me that he was sorry nobody explained to me that the $35 activation fee would not be waved on till they know I am going to keep the ipad. I felt this was ridiculous explanation and I told him that I needed to return the iPad. When he realized that I was not going to give he became very agitated. He had me go with him to the back counter to process the transaction. During this period of time he threw my original receipt on the ground. He eventually picked it up and placed it on the counter and walked he walked away. I grabbed the receipt before he could do any more damage to it. The receipt also appeared to have been crumpled up a few time. Towards the end of the transaction the store manager that greeted me at the door had to authorize the transaction. When I left the store she asked me if I got what I needed. I proceeded out the door. As of today we are currently with a new provider. One thing I have always liked about Verizon was when you call the call center you get someone in the United States. The new provider we are currently with has a call center outside the United States. I was not happy about this but during the transaction with your competitor the customer service rep had to put me on hold several time. She was obviously having a difficult time with the transaction. She told me that she did not want to put me on hold again and that she was going to get the transaction processed and call me back. She called back a short time latter!!! I also asked Verizon to credit us the $70 dollar restocking fee since we had to return the iPad and change providers due to there lack of customer service but they did not want to take responsibility. Never again will I be a Verizon customer.
- 1.0 overall
Buyer Beware!!!!By Jill Berkel, posted: Jan 6Purchased a hot spot device online from Verizon, then. returned the device within the 2week period ( they admitted they received it), but refused to credit me for the return. I lost $230+ to them. I will NEVER do business with them again. Watch out. Wish I could give all zeros.
- 1.0 overall
Paying $350 a month to be treated like %$^By Funda Eye, posted: Jan 3Service wise, everything is great. Unfortunately, Verizon has done it's best to find every unmotivated, rude asshole to be part of all their call centers. 9/10 times I will get someone who doesn't want to do their job and just keeps transferring me around to other people. I find that it is unfair that I pay about $350 a month and when asking to speak to a supervisor I get hung up on. Im finishing this contract and switching to another company that will actually appreciate assisting me. The service might be good, but Im not paying $350 to a bunch of assholes.
- 5.0 overall
Do your research.By Tania Fernley, posted: Dec 13The company is expensive but so is any high quality item or service out there. Remember that you get what you pay for and if you want lightening fast LTE and dependable coverage Verizon is for you. The customer service reps honestly try their hardest to help you. Remember they have different goals than sales people at stores who are always up selling. Customer service tries to work with you with the tools and restrictions the company puts on them so when you receive a survey don't fail them because it's Verizon's fault if they could they would try to change restrictions but they have to work with what they got. If you fail them make sure it's for the right reason. If the rep was rude, ok understandable. If they couldn't do something because they have limits and you know they tried review them based on their efforts. It docks a whole lot of money when you review them bad. I'm pretty sure you wouldn't want one of your customers failing you because they're too small minded and selfish to realize they have limitations which they can't even overcome. Verizon wireless is not a bad company as far as service. The customers whats the bad thing and so it's the ridiculous way they pay you, based on if you resolved the reason for a customer calling in. Well some times, you can't solve every issue. I believe the way they pay needs to be based on if you honestly tried and did the job you're supposed to. Oh you're making 13 an hour? Here's ONE shitty customer JUST ONE is enough to bring you down to 9dollars an hour. And comparing the prices to AT&T it's competitor it's pretty much the same so don't complain and threaten to leave because of fees or pricing because EVERY carrier is the same if they want to stay in buisness.
- 4.3 overall
Love Verizon service!By Jennifer McDonald, posted: Dec 13There is NO better carrier than Verizon. My husband and I have had Verizon Wireless service for 10 years. We never have dropped calls. We have service almost EVERYWHERE we go. The cost is WAY expensive but compared to the other providers who have worse service, I am willing to pay for the cost of the service. You get what you pay for.
- 1.0 overall
Let the Verizon issues flow....By Laura Norek, posted: Dec 13Every minute of my experience with Verizon has been nothing short of a train wreck... First I had issues setting my phone up when the rep created two accounts under my name (instead of 1 with 2 lines), then they ported the phone numbers to the wrong phone, then we had to return one phone because they set it up completely wrong. I actually had to go back to the store and return a phone and cancel a line because they could not figure out how to correct the issue. After returning the phone and cancelling the line I bought the phone again. Efficient huh? Then my bill was wrong which took 2 phone calls to correct. The icing on the cake for me is that I keep getting emails for someone else's account that is linked to my email and Verizon told me there is no way they can fix it. Really? Get it together Verizon.