Much more Verizon Wireless reviews and ratings
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- 2.0 overall
changing your phone to better phone equals to limit your data usageBy praiselord1, posted: Jan 15I am very upset with customer service....and limiting our phone data usage. I do not recommend this company !!!! If your are staying with the company donot upgrade your phone
- 1.0 overall
IF YOU HAVE ANY BRAINS ABOUT YOU YOU WILL NOT GO TO VERIZONBy Parker Norris, posted: Jan 4The Good: NOT A DAMNM THING The Bad: EVERY DAMN THING YOU COULD POSSIBLY THINKN OF!!! Dear VERIZON, you suck. Your customer service is awful. Your manager named Micheal in Dunn North Carolina is about the sorriest most lowdown excuse for a human being especially a MULTI MILLION DOLLAR A YEAR COMPANY manager I have ever seen in my life. I have been given the run around since Thanksgiving and it is now after the first of the year!!!! I pay 125 dollars A MONTH for your service and that is just for ONE line. I have been with you guys for quite some time now and this is despicable. Absoultely OUTRAGOUS!!!! I work hard as hell for my money and a quater of my paycheck has to go to you and I do not even get a thank you nor a goodbye when I talk to someone.I got told that I did not know what I was talking about and that I was practically shit out of luck. I also got hung up on before the conversation was over with. This HIGHLY pissed me off. I was very unsatisfied with customer servicer from this so called MANAGER and I will be sure to tell every living cell of a human that I know do NOT go to Verizon and especailly is you live in Dunn NC. This is preposterious and down right DIRTY!I have been paying insurance for a phone that I have not had for over a year and a half. When I asked for a refund, I got told from 3 people that I could and then I got told from 2 people that I could NOT. I was told to call Verizon and the insurance company and they each told me different stories. I was told one thing by Verion aka: DUMBASS MICHEAL and then I got told something else by Esecuitel aka: insurance company. I am so glad that my contract is up on the 14th of this month and I do not have to deal with these LOSERS and DUMBASS people anymore. They will give you the run around and tell you so many different things and you will never accomplish what you set out to. FUCK YOU VERIZON!!!!!!!!!!!!!! HATE ALWAYS, PARKER RAE NORRIS DUNN NORTH CAROLINA 28334
- 1.0 overall
Loyal Customer of 10 Years Gets Charged $120 Fee!!!By Valerie Ulrich, posted: Jan 1Switched to Republic Wireless after 10 years with Verizon Wireless. Had my old number transferred to my new phone. When that is done, apparently Verizon automatically cancels your account. My account was cancelled 6 days before my contract ran out and they charged me $60 for each line. No one would refund the fees. I have never been late, in my payments and thought this lack of understanding unacceptable. I did not cancel the service, they did. Because of this alone, I would never go back to them. They are definitely a corporate machine.
- 1.0 overall
DO NOT BUY OR USE ANYTHING FROM VERIZONBy Sarah White, posted: Dec 12I have been ripped off and charged for everything I have used from Verizon the whole time I have been their customer!!!! I cannot wait until my contract ends with them so that I will never ever have to be a customer of theirs again. Let's start with the internet. I went to the store shopping for a bundle. They sold me separately. (not in a bundle) a hot spot internet device. The sales person said that the device would hardly ever go over the mins. He explained it to me like I would never go over 5g of internet space a month which was a total lie!!! I being a an idiot who knew nothing about the internet fell for the lie!!! I am a jackass! So I tried to take the device back and they charged me 150.00 to terminate the contract!!!!!!!!!!! I was told by the same employee that if I didn't like the internet I could bring the device back and cancel for no charge!!! LIES! So then on to the customer service on the phone part of my rant. I got my bill in for the device that I couldn't use, and the monthly fee. 300 dollars!!!!! I couldn't afford to make that in one payment, so I called Verizon to get a payment plan set up and they said that they would only do that if your plan goes to collections....nice!!!! I HATE VERIZON!!! DON'T GO THERE!
- 1.0 overall
DON'T buy Apple products from VerizonBy Nora D'Amico Morrissey, posted: Dec 12Verizon in Glastonbury, CT has horrible customer service! They are unwilling to work with their customers and they lie! I just bought my iPhone 5- 4 weeks ago...it froze-up the first day...I was promised a replacement in a few days. One week later I finally received my refurbished iPhone5. Today(3 weeks later) it froze again! I called Verizon, the women promised me a new phone (she told me what I wanted to hear to get me off the phone)...when I arrived at the store they said I couldn't replace my phone (they said there was no notes in the system regarding my conversation with Shana) they inferred I was lying-that she never told me she called and spoke with the store and that I could get a replacement phone)...I had to contact tech support, again (who was no help at this point) and get yet another refurbished phone through the mail. I went directly to the Apple store-was in and out of their store within 15 minutes (the day after Christmas with almost 200 people in the store) with my new phone...no questions asked> Love Apple...Hate Verizon
- 4.7 overall
Plan change warningBy Darin Plutchok, posted: Dec 12I just changed my plan to unlimited minutes, which was very easy to do. However, be aware that they make the change retroactive so that it takes effect from your normal billing date. For me this means that even though my billing cycle is half done they are billing me at the new unlimited rate for the entire billing cycle. In other words, I am paying for two weeks of a service which I never used. This is unfair and I would like to see Verizon prorate these charges so that we pay for what we get.
- 1.0 overall
very unhappyBy macyberlyn, posted: Dec 12Im frustrated to say that my verizon experience is so negative I'd love to see them all shut down. Lets start with the service, even though im at my house were i should have full 4G service and i have wireless my phone will not load the internet, the phone is more likely to grow wings and fly then have regular service. Dont get me wrong calls are rarely dropped but i dont own a smart phone cause i enjoy the outrageous bill id like the internet to be consistent and the only thing consistent is my anger with it never working. Ok how about customer service? I could write a book on how verizon employees try to keep you on the phone as long as they can whild literally not helping you at all. If verizon paid me minimum wage for every hour i spent in a store or on the phone cause my bill was wrong or phone was broke it would cover my whole bill each month. The worst customer service iv ever delt with. Next the device, i have the RAZR. When i signed my new contact somehow i didn't end up with insurance, i went with paperless billing and didnt notice i wasn't being billed for it because i promise if you have verizon and you dont have insurance your an idiot. So i dont know i dont have insurance until they bill me $300 for a refurbished phone when i sent mine back because i was having alot of problems with it. I was TOLD there was water damage but could not open the pictures from my lovely phone. Oh and the refurbished phone they sent me and charged me $300! For didnt even work i had to send it right back for them to send another they is not like new and does not work proper however if i try to send it back they will likely charge me another 300$ for this pos refurbished phone! I could continue writing this book unfortunately i have many more bad experiences but my phone is freaking out and im having doubts about this posting I hope i save ya some trouble just avoid Verizon! If it werent 300 to cancel each line on my plan i would have already left.
- 2.3 overall
BeCareful, the employees lie. With no accountability.By schiro597, posted: Dec 12Be careful. I switched to Verizon from Tmobile for two reasons, the iPhone and was told of a 17% discount from my employer. I went to the Verizon store and when I eventually got one on the employees to stop watching one of the 5 tv's in the store, all I got was lies. They told me I get 17percent off my full plan, there were no activation fees, and...and...whatever it took to get me to switch. Then after I did, the fun began. I get a bill for $60 in activation fees, a prorated bill for a week or two of service of $40, then a few weeks later a bill for over $220 for the next months service and a prepay for the month ahead. Plus the price of the phones and etc. now in one month I'm like $600 dollars into Verizon, all this after I specifically asked up front first about fees. I call Verizon for help...not to try to scam out of all these fees and charges, but for help spreading payments. They didn't care and told me I can go into default mess my credit than they will work a payment plan after my credit gets messed. They made me feel like some uneducated high school kid who went crazy with a new credit card. Needless to say I had to take money from savings account. Then, my iPhone microphone had was messing up since day one. I would take it in and it would work ok, than few hours later it would stop. Of course until it quits working I front of them they will do nothing. This went on for almost 3weeks before it finally quit working in store. They employee again with the lies tells me I will get a new phone only for them to exchange with a re manufactured phone. Then after I get my used phone I call and go in to be told after 14day you get a used crap phone even though I payed full price for a phone that was acting up since day one. I was told new replacement! And they don't care and will not even budge on anything. Also the 17%discount is only on one small part if plan so it's like 6bucks off a plan that is $20 more than Tmoble........BeCareful the employees can say whatever they want and promise anything, and nobody holds them accountable.
- 1.0 overall
Nothing but Liars & ripoffsBy Michael Burns, posted: Dec 12I took a friend to Verizon in Waco, TX even though I really wanted to go to At&t, well I explained to the sales guy that where we lived there was very little service fro wireless company's. After showing him on the map exactly where the house was (google earth) he assured us there was service there. My friend purchased a 2 year plan with phone after putting a $250.00 deposit. We got home and guess what ?? NO SERVICE 111 inside the house .WE live 50 miles from Waco the sales guy said we had a 14 day period that we could return the phones. We returned the next week gave the phones back he said there would be a $35.00 restock fee on each phone !! I said hey we like the phones but no service at home why should she pay a restock fee you said they're would be service. We left he said deposit returns would take 10 days. Two weeks later no deposits, she called they said it would be 2 weeks more but she would not be charged anything for restock fees. Two weeks later no deposit returns,. She calls now they say she'll only get back $135.00 because of restock fees, activation fees and phone use for 10 days. I get on the phone and ask her to talk to her supervisor. she puts me on hold and say she'll call me in 2 hours yea right that was yesterday. So this proves they lied about the service. They lied about the deposit return many times and everything else. Now you decide Verizon or not. Good luck if you choose them. Michael Burns General Manager The Bryan Farm Purdon, TX 76679
- 1.0 overall
Bait and Switch Rip-OffBy Mark Hanna, posted: Dec 12Do not change to Share Everything Plan. They ripped me off. The Verizon service person convinced me it would be best for my plan to switch to the Share Everything plan for my wife and I who had recently upgraded to smart phones. He did not mention in his analysis that the other two emergency only basic phones for my elderly mother and our young children that we had on our current service would go from $9.99/mo each to $35/mo each. The bait and switch tactic they employ is that you only have 15 days to change back to the old plan where we had unlimited data. There is no way we would have known in the 15 days. When we did figure out the deceit, they said we were at fault for waiting so long and that they would change us back but only with a limited data plan. We discontinued our children's phone, switched my mom to a Consumer Cellular phone and marked our calendar with the date we can dump Verizon.