Page 13 of Verizon Wireless reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.3 overall
Too bigBy Grace Phule, posted: Feb 09The good: Not fealing any at the momentThe bad: Verizon is to big to care about anyone person anymore. Don't think they know the meaning of customer service anymore.
They call me up to 3 times a day 6 days a week soliciting me even though I have repeatedly requested and gone through the steps to not be called.Summary: Walk into a store and there is a big sign for the price of the phone - WAIT - you are an existing customer, put your glasses on and read the fine print, the phone costs more for you. Even with all the rebates. Can't stand the way they do business, all they care about is collecting more and more cusomers, once they have you , forget it, they don't care. After all these years I'm switching because of my conversations with 3 so called customer service reps,and no resolution of the problems.
- 2.0 overall
Total ripp offBy Angela Johnson, posted: Feb 09The good: Calls usually go through, except at workThe bad: Every phone from them has had issues holding a charge. Lack of calling plans to meet our use of service.Summary: Have been with Verizon Wireless since 2000. At that time I signed up with a 150 minute individual plan. Three years later I added my husband to the plan so he would have a phone during his 70 mile commute to his new job. Verizon didn't bother to tell me that the sales person I spoke with in getting his phone set up lied about sharing the minutes I was already paying for and that our new plan would go up by $40 a month and 550 minutes. Our average use is around 90-100 minutes a month unless there is a family emergency. Bottom line is every time I've replaced one crappy phone for another Verizon changes our calling plan for the new lowest minute family share plan. Lets text messages through even though our calling plan does not include texting so my step-daughter can add $0.25 per message to our base $70.00 monthly bill them her father adds his $0.25 each replies but they aren't texting enough to warrant paying and additional $10.00 per phone per month for 100 messages because they average roughly 20 - 30 texts a month. At the moment we are paying the equivalent of 70 cents a minute for calls and $7.50 for texting. Heaven forbid they allow minutes to be exchanged for texts or vice versa. It took multiple calls to customer service for them to offer to switch each phone to two 250 minute individual plans combined on one bill, still way more minutes than we need and still $0.25 a pop on texting. The only other option is to replace our exisiting phones for "compatable phones" and switch to pay as you go. The thing I hate the most is Verizon taking the liberty of changing our calling plan as it sees fit even though we've been seriously over paying every month for years with the only option of early termination on two handsets or pay up. Other carriers in this area have far worse coverage areas and comparable plans.
- 4.0 overall
Coverage, Coverage and more CoverageBy Jessi Franklin, posted: Feb 09The good: Amazing coverage, great customer care & good data speedsThe bad: Price, Verizon proprietary phone software & phones are not as new as Sprint phones.Summary: I love the coverage I get with Verizon Wireless. I have never had a single problem with the customer service I get someone who speaks great english every time! I also have AT&T for a work phone and I think there, "Fewer Dropped Calls" slogan is a lie. Verizon plans are expensive though but, what's the point of having a cell phone if the coverage sucks. I've also had Sprint, the prices were great, the phones were great but, the coverage was horrible. You get what you pay for. I'll stick with Verizon as long as the coverage stays the same or gets better:)
- 1.3 overall
Verizon.....Can You Hear Me Now? ...Or Do I live In A Dead Zone?By Wanda M, posted: Jan 09The good: Great Touch Screen Phone, Excellent Corporate Discounts,The bad: Dropped Calls, No Receiption, Customer Service Will Not Call Back, Over Charges For Service I No Longer Have on My PhoneSummary: I have been with T-Mobile for 7 years (Since they where Voice Stream) and did not get reception on the first and second floor and of my home for past 3 of the last seven years. I decided to switch to Verizon since they advertise the no Dead Zone and My Employer offers 22% discount on my monthly bill. To my surprise I did not get reception in my home and on special occasions I will get a "Hello Can You Hear Me" then a dropped call. The Biggest Surprise is that I called several times during my first 30 days and open several problem tickets(since Verizon Closes the Ticket and never fixes the problem or call me back!) Now, I am at my 35th day Verizon states You’re in a Dead Zone and there is nothing we can do!...HOW ABOUT TELL ME YOU CAN NOT FIX THE PROBLEM BEFORE 30 DAYS SO I CAN RETURN THE PHONE AND END THE CONTRACT!
- 2.7 overall
Hate to switch but the cost is killing usBy Stacey Gavin, posted: Jan 09The good: Excellent reception, the best we've ever had! We've had AT&T, Cingular, Sprint. None compareThe bad: Nighttime minutes start at 9pm, Have to watch billing like a hawk!Summary: At first we had to pick our phone bill apart piece by piece. One month they charged us $250 more than they should have! Their reply, "Whoops!" Gotta keep on top of them. We switched from 700 min shared to 1400 shared, good call! We're switching when contract is up though. Can't call my Mom, Grandpa, etc. after 9pm, and those daytime minutes go quickly.
- 2.3 overall
Worst Customer Service EVERBy Joe Nanney, posted: Oct 08The good: Good coverage -- technically, they are excellent, which makes it hard to give them upThe bad: Unable to answer questions, mysterious billing items are not explainedSummary: Twice I have gotten mysterious charges. The only explanation is that "someone downloaded them to your phone" when I KNOW that it didn't happen. Last year, I had a problem with premium texts. They were unable to filter them, and then charged me 50 cents for incoming messages I never wanted. THEN, when they acknowledged that the problem wasn't mine, they STILL wanted me to pay 1/2 of the bill. Absurd.
- 4.7 overall
Way better than t-mobileBy muhammad yousuf, posted: Sep 08The good: Good phones, good plans, voice quality, vcast, vz navigator.The bad: Voice can be a little scratchy at times, no preloaded games, some pricy add-onsSummary: Overall its way better than t mobile. i have the samsung glyde and everyone else in my family has the blackberry curve. its all really good but the sound quality can be a little glitchy.
- 5.0 overall
Excellent choiceBy Luis Diaz, posted: Sep 08The good: No dropped calls anywhere in town. Phone service even works great between Colorado Springs, down to Pueblo and out to Rocky Ford.The bad: Shared plan has option of 700 minutes then jumps to 1400 minutes. One in between would be nice.Summary: Switched to Verizon after carrying another cell phone for 4 years. Phones are nicers, call service is better and their customer service reps are more knowledgeable.
- 5.0 overall
It's the best carrier by far!By p holmes, posted: Sep 08The good: English speaking costumer service reps. coverage area rocks amazing phones and good plans! The bad: Tad expensive but well worth the money.Summary: YOU ROCK! i went with sprint only because rates were cheaper and deposit was cheaper and boy did i get what I payed for. So I jumped ship and joined Verizon. This is the best decision i have made!
You have the best most up to date saught after phones. incredible coverage area. reliable costumer service.(that speaks enlish and from the us) more locations.
Yeah they may be a little more expensive but I tried cheaper service it wasnt better and payed more in the end do yourself a favor and go with the best verizon is #1
- 1.0 overall
Switch to AT&TBy Timothy Chang, posted: Aug 08The good: Many retail stores in areaThe bad: Horrible signal, horrible interface and phonesSummary: I have been using Verizon Wireless for 6 years. This year was the worst of them. My phone, the LG enV2 was unusable after they did a software update. They said everthing was fine, but it would not turn on after. I was even in the store, and the people let me borrow a charger, but still nothing. A support associate looked and said the main board was fried. This was just two weeks after renewing the contract. They would not replaced the phone for me, even though I didn't leave the store. They said to buy a new $300 phone, pay $150 for a small chance of fixing it, or pay the termination fee. Verizon doesn't support old phones anymore, so I had to waste hundreds of dollars to continue service. I am now at AT&T, but here is my previous expierience.
I live in Greensboro, NC, where there is supposed to be service. 2 out of 5 phone calls are dropped each day. There is extended network in the Verizon Store and my house. The only reason I have stayed with them is because of good service along I-40, where I travel a lot. Now at At&t, I have traveled thousands of miles without one dropped call.