Virgin Mobile reviews and ratings
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2.0 overallA Royal Pain
By C Cunningham, posted: Jun 16I don't have a problem with dropped calls but the network 3G is horrible. I lose the 3G connection constantly. And 4G doesn't exist, no matter what they tell you. Everything I put into the search engine comes up with a network error message. I've had this phone over a year now and have called customer service at least 6-7 times. Their service is run out of India and the technicians are difficult to understand. When problems are FINALLY resolved, there's a new problem a few weeks later. Don't waste your time or money. There are other providers without contracts and much better coverage. If you only need a phone to make calls, good deal.report
- 0 people found this review helpful
1.0 overallRun the other way, at least in Oregon
By J Sch, posted: Jun 12I spent hours, days; weeks trying to get customer service, via phone and email, to little avail. I could NOT use my phone IN MY home, other than at the kitchen window, and even that was not dependable. They would not let me return the virtually new phone and they charged me for another month of service, even though I had been trying unsuccessfully to communicate with them to get my service stopped. I am back to VERIZON, where I never had dropped calls. I now know why I pay a little more. Lesson learned!report- 0 people found this review helpful
- 1.0 overall
Worst customer service EVER!
By Cheryl Caplow, posted: May 26I purchased a new iPhone 4s with no-contract Virgin Mobile service. Voice and texting work fine, but could never connect to their data network using 3G (always defaults to the GPRS (as in SLOW) data speed. Not s coverage issue (confirmed with VM there is a Sprint cell tower 2 blocks from my home). I have been struggling with trying to get someone from VM to address resolution for DAYS. Tier 1 and 2 customer service and tech support are all non-native English speakers and very difficult to communicate with. I have been struggling with them for almost two weeks and still do not have the service I am paying for. I even went to the local Apple store to try and get help (they were great!) but still no help from VM who sold me the phone. DO NOT use VM. They are only useful for cheap service that MAY work. If it doesn't work after activation, GOOD LUCK getting anyone to help you. Stay away!report- 3 people found this review helpful
- 1.0 overall
Customers service took 3 payments 131.72,( not authurized)
By Todd Weaver, posted: May 23I wanted to change my plan and the end of the billing cycle, but hit the wrong button on line when doing so. So I called and they where going to credit back, This is where it all starts, They took that 35.00 plus tax, plus another 35.00 plus tax in the same day, Then when I call to straighten it out about me having a 55.00 plan that took that out plus tax,, And will not put it back on my card only will give me credit on my phone 131.72. Out of my account and can not get it back..report- 3 people found this review helpful
1.0 overallFed up with Virgin Mobile
By Caron-Dee, posted: May 93 years ago I got 2 Virgin contracts, both phones where stolen with my bag followed the whole procedure of getting affidavits, cancelling the numbers ect, I experienced extreme frustration with the virgin mobile staff that I ended up cancelling both contracts. I then got told I need to pay +- R4300 in order to cancel my contracts, so I MADE payments arrangements and STUCK to them but they STILL handed me over to Select online, in January 2012 I settled my owing amount IN FULL it then took numerous of emails to get a confirmation letter stating I have cleared my debt. 3 weeks ago I went to check my status on Trans union and I STILL had a judgement on my name from Virgin Mobile after a year of settling the account, I then contacted Select online AGAIN for the letter stating the lady said she has will follow up with regards to clearing my name and it takes 48 hours it has been 23 days and they still have not got back to her, I have phoned and emailed NUMEROUS of times spent money on calls to only be transferred to 3 -5 different people in the wrong departments getting NO HELP. 08/05/2013 I get an email saying that I still owe R112.66 HOW CAN I STILL OWE WHEN I HAVE A LETTER STATING MY DEBT IS CLEAR, not one person has contacted me in over a year to let me know there was an amount, but then that’s no surprise coming from Virgin Mobile. I paid the money owed in early afternoon, sent my proof of payment to all the email address I have been supplied, the one gentleman said he received the proof of payment but is waiting for the accounts department to send the letter to ITC and me to clear my name. Surprisingly enough I am STILL waiting for feedback, this issue has been going on for a week (excluding the last 2 year) sand it needs to be sorted out as in NOW, how much longer should a person have to deal with pathetic and shocking service from Virgin Mobile. Enough is Enough now it is mind boggling to even think how this service provider is still actually in business, it’s clear no-one is doing what they are paid to do, there is NO customer service or relationship, it’s totally UNEXCEPTIABLE how they operate and how they deal with customers.report- 6 people found this review helpful
- 1.0 overall
Worst Company Ever
By David Latham, posted: Apr 18I purchased a Virgin Mobile phone that turned out to be defective. Getting a replacement phone has been near to impossible - after having contacted the company and spent literally hours and hours and days and days on the phone waiting and talking to people who either could not or simply did not do what they said they would. I am still waiting to get this processed after TWO weeks of phone calls and waits and promises by 'supervisors' - they have lied and literally done nothing. They are terrible and I warn all to shop elsewhere - save yourself!!report- 11 people found this review helpful
1.0 overallI was cheated
By chyeh2120, posted: Apr 4Till now, they still told me I can get 4G coverage at my house, but only miles away can find 4G. Without 4G, Virgin Broadband2Go is a garbage. I called the customer service, the lady just told me if you don't have 4G, that is it. I asked her one minute before you told me I will have ......, she hung up the phone. I feel I just cheated to buy Broadband2G, I will never contact this company againreport- 4 people found this review helpful
- 3.7 overall
its an ok service, have used customer service twice on 3 years
By Gustavo Salinas, posted: Mar 29been using Virgin since 2010, voice quality is consistent not the best but all right all the time. i'm not text a lot but works all right. data speed is 3g but seems that the network that it uses (sprint) is busy so do not expect the best speed but still ok. customer service: I do all online so I don't have to call at all. last week called because reactivating my old phone online went wrong, had the issue fixed in 24 hours. have to say here that I have to program it manualy (instructions provided on the web page) and I did it wrong, so if I payed more attention on that I had ben called customer service one time on three years ! if you decide to get the service make sure to check the coverage areareport- 2 people found this review helpful
- 1.0 overall
WORST CUSTOMER SERVICE
By Linda O'Rourke, posted: Mar 19Wasted 2hrs on the phone and online. Transferred from one rep to another to re-do the same stuff. BTW, I worked for a cable tv company and we knew customers could go elswhere. Virgin Mobile couldn't care lessreport- 7 people found this review helpful
- 1.0 overall
Company doesn't know how to refund overcharges
By Scott Bryant, posted: Mar 6Horrible customer service. They overcharged me by charging my credit card 3 times and I have been trying to get a refund for 13 days and all I get is being transferred back and forth between customer service and the finance department. Big mistake I made signing up with them.report- 4 people found this review helpful
+data+speed.++Not+s+coverage+issue+(confirmed+with+VM...&properties=%7b%22Published%22%3a%22May+26%2c+2013%22%7d "Share on facebook")
+is+busy+so+do+not+expect+the+best+speed+but...&properties=%7b%22Published%22%3a%22March+29%2c+2013%22%7d "Share on facebook")
