Even more Virgin Mobile reviews and ratings
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- 4.3 overall
What's up with everyone ripping on Virgin Mobile?!?!By Henrik M., posted: Sep 13I've been with Virgin Mobile for almost six years now and am quite shocked to see all the negative reviews! In six years, I've only had to call them maybe a handful of times, but they were always helpful and able to resolve my issue quickly. I live in Southern California and I've never had an issue with my service and I travel back and forth to Las Vegas at least once a month! The only exception was once when traveling to South Carolina (the service was a little spotty in some places back there). I just purchased the Samsung Galaxy S3 and I love it! I've had the phone for about 3 months now and have had ZERO ISSUES with the phone or the service! I pay $50.00 a month ($45 for the service and $5 for the phone insurance) and am very happy with my service that I receive. I know a lot of other people who have Virgin Mobile as well across the US and they love it as well, so I'm really at a loss to see this many people who are so angry with Virgin Mobile.
- 1.0 overall
Terrible ! DONT even waste your money pleasee!By Lilbitt Montana, posted: Sep 13I wanted a iphone for the longest but i like the fact of no having to be on a contract because i can pay 50 a mo. and get unlimited everything. so while searching for no contract iphones i stumble upon virgin mobiles website and they sell it at the cheapest price. I read the reviews about the phone on their website and they were pretty good but now that im reading reviews elsewhere i wish i NEVER ordered a phone from them!! First of all i tried to order it online but the website is dumb as hell and wouldnt work when i did it so i called them so i can order it through the phone. The first representative i talked to told me my card info is wrong, actually its not they just cant understand ENGLISH!! So i hung up with him and called again, Now im speaking to a different person and she gets my info and tells me the order went through. Ok so now im happy im getting my phone. I call a couple days letter to see when im going to get it because when i try to track order on the website guess what, IT DOSENT WORK!. So they give me my fedex tracking number.. The day comes and I NEVER get my package, I call fedex and they tell me they delivered it so i tell them well i never got it. Come to find out the representative put in my street address wrong and it sounded nothing like my actual address so i dont know where she got that address from ! stupid ! So i call these people so many freaking times trying so explain to them my situation and im getting little to No results i feel like im running in circles and im confused on this whole situation. Each time i call a diff representative gives me diff info. Its a shame they dont understand anything because their not american and their always says how their going to help you.. and they understand your frustrations blahh blahh blahh No they dont. they dont care foreal cause if they did i wouldnt have to call them like 6 diff times in the day to get try to find someone who will make sense!! I didnt think getting a phone would be this damn difficult. Im angry i dont even want this phone no more after reading many reviews i see people have problems in all areas of this phone company, the price isnt worth the headache. So im now tellling them i want my money back and i dont care what their talking about i will get my money back one way or another because their customer service is awful and i dont wish to deal with them ever again in the future. I give them my address and they cant even spell it correct even when i spell it out for them! then they keep repeating to wrong address that they sent the phone to. Like im so pissed i spent almost 400 dollars for a phone that i havent received.. i feel like this issue is going to last for about a month or more at the rate all this is going im not giving up because i dont have money to be just throwing around i want my refund. and i might have to go through my bank if this dosent happen quick enough i dont have time to be calling them and hearing the same bullshxt just to shut me up. ill post another review when i figure whats going to happen next.
- 5.0 overall
Not much problemsBy Bonita Wilson, posted: Sep 13I been with VM 6 yrs and always had good service.Don't have a fancy phone,just a flip top cheapie.What few times I did call them,I got an english speaking person who did fix my problem,or change phones that is.I did have a problem awhile back tho.They cancelled one of my 2 phones because they said something about not being able to get the payment.So they cancelled the phone without notice,I was miffed.But called and they put me back on the same plan grandfathered in 6 yrs ago which is $5.00 a month and I get $5.00 worth of minutes,so basically it's free.I had $257.00 worth of minutes saved.They didn't give me all that back.but did give $50.00 and with the $15.00 for 3 months,gave me $65.00 to start it off.So I'm happy.I think their a great outfit for a light user like me.Obviously we don't ever use them hardly.Just for emergency,or an occasional question to home from the store.So,I would recomend them.And DO check your coverage area on their site to see if your in a coverage area.My area just has phone and data only.
- 1.0 overall
NightmareBy Mark Suggs, posted: Aug 13I thought AT&T was bad. This is the worst experience I've ever had trying to make a purchase. I tried to place an order on line but their policy - which I've never seen on any other web site - that the shipping and billing address have to be the same. I have a PO Box for my credit card for my security. Most online stores allow entering both billing and shipping addresses, even if customers want to ship something to their work address, instead of home. I tried chatting with the online technician who kept sending me boilerplate messages before finally saying I'd need to call a number for help. The phone system is the stupidest I have ever encountered. It is set up for existing customers with NO menu item for making a purchase or checking on an existing order. I had to go through every menu item before this was clear and only by continually pressing ####### could I get the system to finally connect to a human being - one who barely speaks English and is only reading a script complete with boilerplate greetings and assurances that he's there to help me. The person I get is a technical support person who can't help me and then has to transfer me to someone to take my order. 36 hours after placing the order I see my credit card has not been charged, so I go on line to track my order. THe web site has no record of my order so I go through the whole ridiculous phone system again and after being put on hold 3 times the script-reader has no information at all on my order and I'm told to call back in a few hours. I ask for the number I'm supposed to call to get directly to someone who can with an order, and I was told I'd have to go through the support menu again. Unbelievable! How the hell do they stay in business? When I was called back after they found my order I cancelled it, was given a cancelation number, but the phone was shipped anyway. It wasn't signed for so I couldn't refuse it at delivery. It has been a nightmare trying to get the dam thing back and biggest insult is I have to pay for the shipping for a phone that wasn't supposed to be shipped to me anyway. Only masochists should even consider doing any business with Virgin Mobile.
- 2.0 overall
Cheap for a reason, and they're thieves!By Thomas J Taylor, posted: Aug 13Coverage sucks. They claim to have coverage on their map in places they do not. The data only works half the time, the other half of the time it will endlessly load but never successfully access a webpage. If you have a new period of service beginning on the 9th and you have an automatic payment method on file, they will start trying to bill you on the 7th. Remember, you have already PAID for service, THROUGH the 8th, but if they have a problem processing your payment on the 7th they will cut your service off and send you an automated text message letting you know. That's stealing as far as I'm concerned. Also, customer service routes you to India, where even the most basic concerns are either misinterpreted due to language barriers or willfully ignored due to policy. Hard to tell.
- 1.7 overall
Worst Tech support everBy Jason Knowles, posted: Jul 13I have had service with virgin mobile for almost two years. It's not the best but it is cheap. I finally upgraded my phone from the lg optimus to samsung galaxy. Really better phone all together. But know I'm trying to put service back on my old phone. And it's not taking. I have called tech support 5 times and received and ridicules excuse why its not working. Each tech has done exactly the same 5 steps the previous tech did. Didn't solve the problem. They document that I have had problems from the begining. Yet they can't solve the problem but they are great at passing the buck to another tech. So know I'm waiting 24-72 hours for a call back for that tech to reset the phone and still have the same problems. These phones are not complicated. There is only so much you can do before they realise it is the phone. I've told them it is the phone. Well know I have to clear my schedule for a phone call. Great!
- 1.0 overall
TOO GOOD TO BE TRUEBy L Jackson, posted: Jul 13I thought my husband & I could save money by switching from AT&T. Virgin Mobile's low prices really are too good to be true. After I activated my Samsung Galaxy SII, I could not receive ANY service (fluctuating from 1 to 0 bars), much less 4G. I live in Jacksonville, FL, in what is supposed to be a full coverage area. I called to cancel my service the same day I activated. Virgin Mobile refused to give me a refund for the month of service I had paid for. They said I had used too much data, even though I had only tested a few things just to see if the phone was working. After several phone calls of being repeatedly put on hold, hung up on (while on hold), etc., I had to dispute the charge with my credit card company. Luckily, I was refunded through my credit card company after disputing the charge. Do not waste your time with this company. The cell phone service is terrible and the customer service is even worse. (NOTE: I now have Metro PCS and it works great. Once in a while I have a text message sent twice but that isn't an issue for me.)
- 1.0 overall
Terrible service and customer serviceBy Angela Marks, posted: Jul 13I have had Virgin Mobile for 10 years now and have had every problem with them possible. The calls drop constantly. Every time I buy a new phone it doesn't work and when I tell them about it, they want to send me a refurbished (used phone) for my brand new phone. The lastest issue I've had with them is that the put this Weather alert on my phone from a third party vendor which i didn't subscribe to or want. It's very annoying because it makes that loud sound when ever it rains or their is a cloud in the sky. I have called 10 times to ask them to take it off and just keep getting lied to. They supposedly block it but then 2 minutes later I'm getting the same alert. This service is not worth the money or my time. I would rather pay more and get good service than to stay with Virgin Mobile.
- 1.0 overall
The absolute worst service I have ever hadBy Lee Esch, posted: Jul 13I have tried out Boost, Straight Talk, Sprint, and Verizon and i can absolutely say Virgin Mobile is the worst carrier I have ever had. The service is nothing short of terrible, I live in the city and barely get one bar at times, and when i do miraculously have full bars it is still slower than molasses. On top of the horrible service, my phone would send out the same text up to six times, and sometimes i would send / receive texts the next day!! For your own sanity do not use Virgin Mobile
- 3.7 overall
Good value for the moneyBy Eric Harris, posted: Jul 13If you want the best go with AT&T, but if you want okay for cheap go for Virgin. The phone service is good in populated areas. The internet is okay on 3G. I cannot speak for 4G, because the iPhone 4S does not have 4G. For the money, Virgin is a good deal.