Virgin Mobile reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 4.3 overall
Haven't Had Major ProblemsBy Sicoya Tree, posted: Nov 30Sorry to see some people had a bad experience. Just a heads up, Virgin Mobile works best in bigger metropolitan areas. I have had the iPhone 4S since February of 2013. I have had no issues with the phone itself. The service for Virgin Mobile is good; I live in central PA, and I get service when I visit friends in Baltimore, family in Ohio, and friends in the more rural areas in central PA. There are going to be some dead spots no matter who you have; I have had service in areas where people who have Verizon had none. The service went down once but was back up after a couple of hours. As far as customer service goes, I have never called their customer service, but I have always been responded to within the same day through email and even by sending the company a message via Facebook. They have no contract. I pay $40 a month ($45 if I didn't have direct debit) for 1200 minutes and unlimited text and data. With no contract, I will keep them as long as things continue to run smoothly.
- 0.3 overall
WorstBy Diana Feliciano, posted: Nov 10My daughter wanted an I phone 4 so we figured this plan would be good. $35 for talk unlimited data. We bought the phone and a card for minutes the man at the center we purchase it activated the phone as well as added the minutes. Then the NIGHTMARE begins I returned with in 40 min to inform him the phone was still without minutes. A call to customer service told him the minutes were applied to another number. After 1 and a half hours speaking even to a supervisor the only thing they could do was open a case and I needed to Fax a copy of the minute card front and back I did that with in minutes of the conversation. 2 days later I follow up with a call to Virgin Mobile customer service again I again spoke to 2 different people finally they said I must also send a copy of my receipt and they needed to know what number I had Faxed the information from. The following day I return to were I purchased the phone and a young lady called customer service again and was told that my case was closed because the minutes were being used. This is one of the most unbelievable thing this was all in a matter of 5 days. So some one has ROBBED my child of her minutes and the use of her phone. The customer service departments connect to these phone are awful, They do not want to help the just want to shut you up.
- 1.0 overall
terribleBy Tatiana Turiansky, posted: Nov 4When the phone that I bought locked, Virgin Mobile replaced it with refurbished phone. For 3 months every time I go inside the building I get a dropped call, I can’t make phone calls inside any building; simple text message if it works takes 30 sec to send. I couldn’t make phone calls inside the building, the bars on the phone were either grayed out or they were white which means bad connection. After numerous reprograming and some trouble shooting I was told the problem was with the connection. Two technicians told me I will get a credit since August. It is November now so I thought I would get a credit for Aug, Sept, and Oct. According to Virgin Mobile it means 1 month. Supposedly the connection problem was fixed, it wasn’t. I called them back and was told that the problem was with the phone. All this time they could have checked this phone, even more upsetting I was told by their technician that my phone that worked fine didn’t have to be returned it a simple reset would have worked.
- 4.3 overall
Actually really really goodBy Rayshawn Robinson, posted: Oct 20I'm really shocked at all the negative reviews.. I have the Kyocera Rise and the phone and the service are actually pretty good for this type of phone company. I purchased my phone in-store and the worker's were very polite and I got my phone in literally seven minutes. The service is pretty good and I have not experienced dropped calls yet. Overall VM is actually really great and I'll be staying with them for a long time.
- 2.7 overall
no hotspot for iphone 5!By Maritza Ortega, posted: Oct 7i like the low prices ...the fact that hotspot isnt offered for iphone 5 makes me mad .... it took 4 calls to the company only to find this out. keep the low prices and add hotspot!!
- 4.7 overall
i really appreciate virgin moible over other carrier SERIOUSLYBy Talha Mujaddidi, posted: Sep 30I been with virgin mobile since I bought my first android and the service has given me awsom coverage and its cheaper with the best monthly payment oppurtunities compare to other carriers and now I am using my 5th phone IPHONE 5 and virgin mobile is the only carrier that has the cheapest monthly plan I have been really blessed by getting virgin mobile ! love it..
- 2.3 overall
Buying a phone from Virgin Mobile online and by phone is a nightmare!By arlene a., posted: Sep 27What a nightmare! So many errors necessitating so many calls, each with its long hold times and nightmare music clips and promos. I bought a Samsung Entro on the VM website, receiving email confirmation, then an email telling me there was a problem processing the order and I needed to call. After listening to horrible hold music and promos) I was told the phone was on backorder and wouldn’t be available for at least 6 months. So the salesperson cancelled the and placed my order for a Samsung Galaxy Victory. Then I got an email saying the Entro was shipping. I assumed it was another mistake. It wasn’t. The Entro arrived. Now that I had the Entro, I called to cancel the Galaxy Victory. Again, the horrible hold music and promos before the order was cancelled. A few days later the Galaxy Victory arrived. I called to find out how to return it. After talking to two agents (horrible hold music and promos twice), I was told I would have to pay to ship it back, then I could call yet again (more horrible hold music and promos) to request a refund on the postage. I couldn’t take anymore. I was quite rude to the agent and hung up on her. The service is good (and cheap) but don’t buy your phones from Virgin Mobile!
- 1.0 overall
DON'T WASTE YOUR TIMEBy W K, posted: Sep 12I tried to get service through Radio Shack. After they entered all of the necessary information they got a message that the activation center was not available. I came home and entered all of the information again, then got the same message. I chatted online and then tried again, but got the same message. Then when I called Customer Care per chat instructions, I got the message to contact my service provider and a hang up. I tried this 5 times and got nowhere while chatting with an agent who would also not give me any help. Finally, I DEMANDED a supervisor after the agent, Darwin, would not give me an email address for Customer Care. I spent a total of two hours on the phone and an 8 hour day connecting to Virgin. It finally works, but if this is how it begins, I prefer not to continue with them. Since I received calls from them, I asked that they not add that time to my 300 minutes limit, but the responded by telling me I should have called *86. They just don't get it. CUSTOMER SERVICE with Virgin, is a disservice and not at all sensitive to customer concerns.
- 4.3 overall
What's up with everyone ripping on Virgin Mobile?!?!By Henrik M., posted: Sep 11I've been with Virgin Mobile for almost six years now and am quite shocked to see all the negative reviews! In six years, I've only had to call them maybe a handful of times, but they were always helpful and able to resolve my issue quickly. I live in Southern California and I've never had an issue with my service and I travel back and forth to Las Vegas at least once a month! The only exception was once when traveling to South Carolina (the service was a little spotty in some places back there). I just purchased the Samsung Galaxy S3 and I love it! I've had the phone for about 3 months now and have had ZERO ISSUES with the phone or the service! I pay $50.00 a month ($45 for the service and $5 for the phone insurance) and am very happy with my service that I receive. I know a lot of other people who have Virgin Mobile as well across the US and they love it as well, so I'm really at a loss to see this many people who are so angry with Virgin Mobile.
- 1.0 overall
Terrible ! DONT even waste your money pleasee!By Lilbitt Montana, posted: Sep 5I wanted a iphone for the longest but i like the fact of no having to be on a contract because i can pay 50 a mo. and get unlimited everything. so while searching for no contract iphones i stumble upon virgin mobiles website and they sell it at the cheapest price. I read the reviews about the phone on their website and they were pretty good but now that im reading reviews elsewhere i wish i NEVER ordered a phone from them!! First of all i tried to order it online but the website is dumb as hell and wouldnt work when i did it so i called them so i can order it through the phone. The first representative i talked to told me my card info is wrong, actually its not they just cant understand ENGLISH!! So i hung up with him and called again, Now im speaking to a different person and she gets my info and tells me the order went through. Ok so now im happy im getting my phone. I call a couple days letter to see when im going to get it because when i try to track order on the website guess what, IT DOSENT WORK!. So they give me my fedex tracking number.. The day comes and I NEVER get my package, I call fedex and they tell me they delivered it so i tell them well i never got it. Come to find out the representative put in my street address wrong and it sounded nothing like my actual address so i dont know where she got that address from ! stupid ! So i call these people so many freaking times trying so explain to them my situation and im getting little to No results i feel like im running in circles and im confused on this whole situation. Each time i call a diff representative gives me diff info. Its a shame they dont understand anything because their not american and their always says how their going to help you.. and they understand your frustrations blahh blahh blahh No they dont. they dont care foreal cause if they did i wouldnt have to call them like 6 diff times in the day to get try to find someone who will make sense!! I didnt think getting a phone would be this damn difficult. Im angry i dont even want this phone no more after reading many reviews i see people have problems in all areas of this phone company, the price isnt worth the headache. So im now tellling them i want my money back and i dont care what their talking about i will get my money back one way or another because their customer service is awful and i dont wish to deal with them ever again in the future. I give them my address and they cant even spell it correct even when i spell it out for them! then they keep repeating to wrong address that they sent the phone to. Like im so pissed i spent almost 400 dollars for a phone that i havent received.. i feel like this issue is going to last for about a month or more at the rate all this is going im not giving up because i dont have money to be just throwing around i want my refund. and i might have to go through my bank if this dosent happen quick enough i dont have time to be calling them and hearing the same bullshxt just to shut me up. ill post another review when i figure whats going to happen next.